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Find a Location

Dick Hannah Jeep has 1 locations, listed below.

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    Business ProfileforDick Hannah Jeep

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/8/2011

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Dick Hannah Jeep offers sales, service and leasing of Jeep vehicles.

    Products & Services

    Automobile Dealer

    Business Details

    Location of This Business
    3517 NE Auto Mall Dr, Vancouver, WA 98662-7598
    BBB File Opened:
    7/8/2011
    Years in Business:
    74
    Business Started:
    12/1/1949
    Business Started Locally:
    12/1/1949
    Business Incorporated:
    10/22/1982
    Accredited Since:
    7/8/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Jason Hannah, VP
    • Ms. Jennifer Hannah, Vice President
    Contact Information

    Principal

    • Mr. Jason Hannah, VP

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/05/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    1. Bait and switch:I made an appointment for a test drive and I was never told at that time that I was required to fill out any credit application or provide financial information prior as a stipulation for the test drive.2. Unauthorized credit inquiries and selling my personal information, financial information, and SSN to other financial institutions:On Dec 4th 2023, I drove to Dick Hannah jeep in ********* ** for a test drive of a vehicle i was looking to possibly purchase. I was told by a sales employee that they can't sell a car to me without an credit application completed. I went for a test drive, not to necessarily purchase a vehicle yet. The salesman never told me that they would run my credit which gave me a hard inquiry on my credit report. After I went through the initial hard inquiry, I rescinded the application and told them not to send it to anyone else, the manager agreed and sent it anyway. They then proceeded to send it to two other lending companies of theirs without my knowledge and 2 additional hard inquiries were then added to my credit report Dec. 4th 2023. The two financial companies ********************, and ALLY FINANCIAL, were sent my financial information without my knowledge or consent. I then left for the day, without test driving a vehicle. The following day (December 5th 2023) I noticed 2 additional hard inquiries on my credit report put in on December 4th 2023, the day I went to the dealership. On December 5th 2023 I proceeded to call both financial companies to file a dispute about each inquiry they put in. I filed both disputes with each financial company and then moved to call Dick Hannah Jeep contacting them to ask them to remove the inquiries and rescind the application and they refused.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alyssa L

    1 star

    11/20/2023

    Do not go to D*** Hanna Jeep in ***************.Terrible company. Liars. We were going to buy a 2020 Jeep Wrangler Rubicon. They made a mistake on their end on pricing and ***** (their sales person) promised that they would honor the price and then the following day we went and got our credit pulled to get a loan. Then they back track and wont honor what they said the next day. This message was what they sent on 11/19 and then 11/20 they called and wont honor the pricing!In the middle of the conversation, ***************** up on me. Wont make it right. We literally, spend two hours getting our loan situated, got our car cleaned and took time off.Do not go through this company!

    Dick Hannah Jeep Response

    12/08/2023

    Thank you for your review, we appreciate it and apologize again for the experience.  After investigation, we did find there was an error in the system that projected an incorrect price out across the internet - thankfully, it was caught before you made the trip to our dealership.  While do make every attempt to ensure accurate information is reflected online, there are instances where human error happens and regretfully, this was one of those times.  We do take pride in being transparent and honest with our business dealings and would love the opportunity in the future to earn your business!  Thank you again for your feedback, we will use this as an opportunity to improve our internal processes.

    Local BBB

    BBB Great West + Pacific

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