BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers sales and service of new and used automobiles.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Burien Chevrolet Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Burien Chevrolet Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dean Anderson, Owner Mr. Alan Anderson Ms. Pam Stallcop, Controller
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Services New Car Dealers (NAICS: 441110)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
14400 1st Ave S
Burien, WA 98168 (206) 243-5800 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (206) 243-5800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 2010 Chevy Tahoe from Burien Chevy on Sept. 7th. Before purchasing the vehicle I noticed there was a small tear in the rear right door panel's leather. I spoke with the salesman ******* about this issue. He specifically told me they would repair the tear at their cost and it would be a simple item to fix. In fact, he took it upon himself to repair the tear while I was filling out the paper work. He placed some sort of epoxy or puddy over the tear and let me know it would cure overnight and it wouldn't look bad. Less than a week later I have my first passenger in the back seat of my car. They get some sort of stain on their pants and it's from the epoxy or puddy like material the salesmen ******* put on the car. I take a look at the attempted repair and the sticky material is still not dry and it is a different color than the actual leather, and looks terrible. I tried to reach out to my salesman other sales manager several times with no response. When I did get a hold of them they said they would take a look at it when I brought the car up to the service department to get a duplicate key made. Once the car was dropped off at the service department I let the service representative ****** knows about the tear and the puddy issue. He agreed it should be repaired and said he would touch base with the sales managers to make sure it would be taken care of. I received a call from the service department (not a sales managers) that they would not be repairing this tear which they agreed to repair before the purchase of the car. I attempted to speak with the General Sales Manager (****) of the dealership today but he was "busy making deals" according to his subordinate (****). When I did not hear back from anyone after an hour I called back again to speak with the General Sales Manager (****) and his subordinate (****) said "he's not in today". His subordinate manager (****) then said they weren't going to repair the issue because they didn't make any money on the sale of the car so it was not worth it to them. He then told me that I could add the price of the repair to my loan.
Desired Settlement: I would like the tear in my rear right door panel repaired at the dealerships cost.
Business Response: Initial Business Response /* (1000, 8, 2013/10/03) */ We have taken care of all of the issues mentioned in the complaint. No cost was incurred by the guest. We have corrected the training issue with the employee and this situation should not occur again. Final Consumer Response /* (2000, 10, 2013/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Problems with Product/Service
Read Complaint Details
Complaint: I put down a one thousand dollar refundable deposit to Burien Chevrolet on a 2006 Jeep. My initial sales contact was a man named ****. I was shortly there after contacted by his Sales Manager ***** ******. I mentioned I was interested in paying cash in full for the car, and wanted to know if that changed the price at all. We discussed pricing, but seeing as I live in Bremerton, I would definitely want to take a look at the car prior to buying it. There was absolutely no agreement that I would be buying the car. Because I live in Bremerton, I would need to take the ferry over to Seattle. With the refundable deposit they would hold the car on the lot for me to view. Several times, Mr. ****** commented on my age referring to me as "kid" or "hun", or "youngin'". **** picked me up from the ferry on Saturday the 30th of March. I mentioned to him the way Mr. ****** had spoken to me and that I hoped he didn't continue to speak to me that way. **** mentioned it "wasn't the first time" somebody had said that. When we arrived I test drove the car and upon sitting down with both **** and Mr. ****** was asked, "So do you want to pay the full amount by check or do you want us to charge your credit card for the $1000?" I said, "I want to talk about all this first." I told Mr. ****** that I didn't feel I was getting a fair price and that I would only be buying the car if I could get it for significantly cheaper. I told him I felt that I didn't "want to be taken advantage of". He said, "We aren't in the business of losing money" and stood up saying, "have a nice day!" I understood that to mean that we weren't making a deal that day and that I would be taken back to the ferry without a new car. **** followed him to their office and a new sales manager ****** came out to greet me stating, "New set of eyes on all this. Let's see if we can make something work out." We sat down and talked for a bit and he kept saying, "so you think that we should just give you a 5 thousand dollar discount?" I repeated that I wasn't asking for a "discount" but what I felt was a fair price. They had bought the car at an auction and therefore the price they paid for it is unknown to me. Ultimately he laughed and said no and proceeded to get up from the table and walk away. I never saw my initial sales person **** again. I was ignored by ***** and ****** in the dealership. Nobody spoke to me. Suddenly I was completely alienated. There was a woman at a desk near the customer service area and I asked if she could find **** for me to take me back to the ferry. I had texted him, "Where'd you go? Ride to the ferry?" and never heard back. She paged him to the front of the store and a few minutes later ***** ****** approached me to let me know that I would not be given a ride back to the ferry. I asked, "So because I didn't buy a car, I am not being given a ride back to the ferry? I live an hour and a half away...You said you'd pick me up." He interrupted at that time say, "Yeah, we picked you up. Didn't say anything about bringing you back." Needless to say I was horrified. He said it was a decision from his boss **** and said "What do you want to talk to him?" to which I said, "yes". **** initially wouldn't talk to me for a few minutes and when he came out of the "Employee only" area he was abrasive and insisted we speak in a separate office. I was visibly shaken and crying at this time scared to be in a town I'd never been to, 25 minutes away from the ferry and over an hour and a half away from home. **** expressed that I wasted all of their time...that I had lead them on to believe I would be buying the car and that I didn't deserve a ride back that I could find a taxi. I expressed that I thought this was crazy. I couldn't believe they would treat customers this way, and he asked, "So what? You don't think you're rude? You don't think it's rude what you've done to ****?! He went all the way out there and you aren't even buying the car! We've told people the car was sold." I told him that was not my fault nor had I made any agreement to buy the car. He said, "Say whatever you want. I will throw all your lines back in your face. I could say the same thing." I told him I'd never do business there again and he said, "I don't want to sell you a **** car anyway!" Ultimately he offered to pay for half of a taxi fare back to the ferry. I am filing this complaint because clearly I am appalled by the way I was treated. I don't believe I would have been treated this way had I been with a male, or if I had been older, though I can't be sure. Regardless to provide somebody with transportation to their dealership, and then deny it on the way back accompanied by the complete lack of customer service, respect, and compassion is unbelievable to me. I was bullied and abused by both sales managers ***** ****** and ******, and even more so by their boss **** who laughed while I cried...understanding completely how humiliated and alone I was. The woman at desk who had paged **** overhead kept saying, "I'm so sorry. I'm so sorry. I wish there was something I could do." I hope she can be a witness to this.
Desired Settlement: I want these formal complaints to be published, and to go in the records of the above named employees. I would like a formal letter of apology and for appropriate action to be taken against those who bullied and humiliated me.
Business Response: Business' Initial Response /* (1010, 7, 2013/04/15) */ April 5, 2013 Better Business Bureau Serving Alaska, Oregon, &Western WA RE: BBB ref# XX-XXXXXX-XXXXXXXX-X-XXX Case IDXXXXXXXX Re: Ms. ****** ****** Dear BBB, Please understand that we are most apologetic for the circumstances experienced by this guest at Burien Chevrolet. Her letter is extremely well written and for the most part quite accurate. All of the employees involved were interviewed and where applicable have been reprimanded and correctly retrained. It is not acceptable to call any guest â€œkid â€œor â€œhunâ€. These terms of endearment are just not acceptable in 2013. There was no business transaction between the two parties. The consumer will find that we did not run her credit card. Our policy is not to burden the consumer with any unnecessary refunds or holds when we do not have a contract. We did hold the vehicle for more than just a few days for her to purchase as we said we would hold it. What happened when she arrived was simply the sales process in a dealership on a very busy Saturday. Unfortunately we could not agree on a price acceptable to both parties. We truly are sorry for her experience last Saturday. Ms ****** will be receiving a personal apology from us in the near future. Please contact me if you have further questions, comments, or concerns. Sincerest Apologies, ***** ***** ********* General Manager Burien Chevrolet XXXXX First Ave South Burien, WA XXXXX