At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 4300 SW Murray Blvd, Beaverton, OR 97005-2566
- BBB File Opened:
- 2/1/1971
- Years in Business:
- 53
- Business Started:
- 2/1/1971
- Business Incorporated:
- 1/21/1971
- Accredited Since:
- 3/1/1971
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Beaverton Toyota
- Russ Auto, Inc.
- Business Management
- Mr. Russell Humberston, President
- Ms. Erin Sheleny, Customer Relations Manager
- Ms. Ann M Humberston, Member
- Contact Information
Principal
- Mr. Russell Humberston, President
Customer Contact
- Ms. Erin Sheleny, Customer Relations Manager
- Additional Contact Information
Website Addresses
Customer Complaints
10 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joe S
03/29/2024
Beaverton Toyota Company Inc Response
04/16/2024
***, at our dealership, every vehicle that enters our service drive undergoes a thorough multipoint inspection, whether it's for routine maintenance or repairs. This inspection includes a visual assessment conducted by our technicians to identify any issues or recommendations based on their findings, as well as service due determined by time and mileage.
Upon inspecting your 2003 Tacoma, our technicians noted a severe lack of service history and documented their recommendations with both photos and videos. Following the initial diagnostic, we verified the check engine concern and found cylinder 6 misfiring actively only under a load. After verifying that the spark plug was in good condition, our recommendation was to begin with replacing all six injectors and conducting a tune-up on the vehicle.However, you chose not to proceed with any of the recommended repairs or services and opted to take your vehicle elsewhere.
We understand your frustration and disappointment, but we stand by our diagnosis. It's important to note that spark plugs cannot weld themselves to the engine block, as you mentioned. Additionally, our Service Manager has made multiple attempts to reach out to you over the past two months to discuss the matter further. But unfortunately have been met with challenges, including voicemail responses or inappropriate and explicit language followed by a hang up. At this time we will not be refunding you the diagnostic fee and do wish you the best of luck with your truck.
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