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Description

This company offers auto body repair and paint.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Meridian Collision Center Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Meridian Collision Center Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Meridian Collision Center Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 1982 Business started: 01/01/1969 Business started locally: 01/01/1969
Type of Entity

Corporation

Business Management
Ms. Wendy Steever, COO and General Manager Ms. Catherine S Overby, Vice President Mr. Gary L Overby, President
Contact Information
Principal: Ms. Wendy Steever, COO and General Manager
Business Category

Auto Body Repair & Painting Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)


Additional Locations

  • 15724 Meridian E

    Puyallup, WA 98375 (253) 848-2364

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I selected this company to perform repairs to my vehicle after it was damaged by a blow out. The repairs took several days longer than I was told and when I picked up my vehicle, there was no mud flap on the side they repaired. My vehicle had not be restored to its original condition. I asked them to put a mud flap on it and they said they would order a set and I could come in and have it installed. Forty days later, I emailed them asking if they intended on finishing the job. They had forgotten. They then ordered the part and told me I had to pay for it. I trusted that when they gave me an estimate, that the estimate would have been for complete repair of my vehicle. They admit they missed it and I just need them to finish the job with no further charges to me. I could have chosen a less expensive company with a lower bid but I believe in supporting local business.

Desired Settlement: Matching mud flaps on the back of my truck with no further charges.

Business Response: Initial Business Response /* (1000, 6, 2013/12/23) */ This is in response to the complaint filed by *** ***** regarding the missed damages to his 2005 Ford F-250. *** ***** did infact have his repairs performed at our business and the repair did infact require four additional days due to damaged parts received from our Ford vendor and additional mounting bolts being needed to complete the repairs. The original repair estimate was provided to *** ***** at the time of his inspection and a final repair supplement when he came to pick his vehicle up. Neither the original estimate nor the final repair supplement iincluded the replacement of the mud flaps for this was missed damage and not brought to our attention. It was not until after he received his vehicle back, did he note the mudflap was missing from the left side of his truck. He did request we order a pair at that time. They were ordered and not received from our vendor. When *** ***** emailed me back, I did call once again to a different vendor and got the parts coming. I then informed *** ***** the part was received and informed him of the cost of the parts. As well I stated that we would install them at no labor charge and only charge him for the cost of the part plus state sales tax. It was then that *** ***** stated that we should not charge him for the part at all and replace them for free. As stated above, *** ***** was not charged for the part or the labor to replace the mudflaps and we would be more than happy to install them for the parts cost and tax only.