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Description

This company offers an auto body repair shop.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fix Auto Bellevue meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Fix Auto Bellevue include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fix Auto Bellevue
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1976 Business started: 01/01/1947 Business started locally: 01/01/1947 Business incorporated 03/01/2004 in WA
Type of Entity

Corporation

Business Management
Mr. Chuck Oxford, President
Contact Information
Principal: Mr. Chuck Oxford, President
Business Category

Auto Body Repair & Painting Automotive Body, Paint, and Interior Repair and Maintenance (NAICS: 811121)

Alternate Business Names
Oxtim Inc

Additional Locations

  • 13310 Bel Red Rd Ste 204

    Bellevue, WA 98005

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My Subaru Impreza was rear ended on 1/29/2014, asnd per advise from my insurance company, *****, we took it to FixAuto Bellevue for repairs. We got our Subaru back in first week of March and on March 11 we reported "Check Engine" indicator along with flashing cruise-control. The initial diagnosis of "check engine" light based on error code scan by *** indicated leakage from fuel cap, and per his advise we have replaced the fuel cap but still the problem persists. This has been brought to **** notice and he assured us to get it investigated. However, after several calls FixAuto has failed to return calls to us and has not yet corrected the problem and even has not taken any steps to rectify it.

Desired Settlement: We want the check engine light root cause to be identified and resolved at the earliest in a approved manner, since this is a result of incomplete or incorrect repairs done following the accident.

Business Response: Initial Business Response /* (1000, 6, 2014/06/09) */ The vehicle is here today,June 9,2014. The vehicle has a persistent error code for fuel cap failure to hold pressure. Mr. ****** purchased another gas cap as noted in the complaint. However, the vehicle did have an error code when it arrived today for "fuel cap failure to hold pressure". Our mechanic took apart filler line, gas cap and fuel tank to inspect for any damage or lose connections to any part of the rear fuel system. None found. He cleared error code. The vehicle has been tested numerous times today with no error code reappearing. We will be returning the vehicle to the customer today.