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This business is not BBB accredited.

Buy Squad Inc

Phone: (503) 207-0969 1001 SW 5th Ave Ste 1100, Portland, OR 97204 View Additional Email Addresses http://www.buysquad.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Buy Squad Inc include:

  • 86 complaint(s) filed against business
  • Failure to respond to 21 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Buy Squad Inc include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

86 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 4
Delivery Issues 10
Guarantee/Warranty Issues 3
Problems with Product/Service 45
Total Closed Complaints 86

Additional Complaint Information

On April 2, 2012, BBB recognized a pattern of complaints from consumers regarding delivery, sales practice and customer service issues. Consumers allege late or non-delivery of products. Consumers additionally claim Buy Squad Inc misrepresents their products by claiming they are in new condition; however consumers say the products they receive appear to be refurbished. Consumers further allege they attempt to contact the company via telephone, but their requests for assistance go unanswered.

On June 23, 2015, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Buy Squad Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: October 27, 2011 Business started: 09/29/1997 Business started locally: 09/29/1997 Business incorporated 03/11/2010 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity


Business Management
Mr. Andy Thomas, Manager Chana Nehmad, President Mr. Jack Tangy, Manager
Contact Information
Principal: Mr. Andy Thomas, Manager
Business Category

Audio-Visual Equipment - Dealers Home Theater Television & Radio - Dealers Video Equipment - Sales & Rentals Video Tapes & Discs - Dealers DVD sales & service Internet Shopping

Alternate Business Names
Super TV City

Customer Review Rating plus BBB Rating Summary

Buy Squad Inc has received 1 out of 5 stars based on 10 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.