This Business is not BBB accredited

The Management Trust - Northwest

Additional Locations

Phone: (503) 670-8111 Fax: (503) 718-5297 View Additional Phone Numbers PO Box 23099, Tigard, OR 97281 View Additional Email Addresses View Additional Web Addresses

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This company offers management services for board of directors of Home Owners Associations.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Management Trust - Northwest include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for The Management Trust - Northwest include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Management Trust - Northwest
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 01, 2006 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated: 12/15/2006 in OR
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Oregon Secretary of State Corporations Division
255 Capitol St NE Ste 151, Salem OR 97310
Phone Number: (503) 986-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelsie Roper, Executive Vice President Mr. Marshall Fant, Member Geri Mercurio, Vice President of Community Management
Contact Information
Principal: Ms. Kelsie Roper, Executive Vice President
Business Category

Association Management Management Consultants

Hours of Operation
Monday - Thursday 9am - 5pm
Friday 9am - 3pm
Alternate Business Names
Northwest Community Management Northwest Community Management Company LLC

Additional Locations


    17700 SW Upper Boones Ferry Rd Ste 120

    Portland, OR 97224


    PO Box 23099

    Tigard, OR 97281 (503) 670-8111


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/5/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We are owners of *** ** ***** ***** Hillsboro, OR 97124 since 12/28/2013.Management Trust & Alderbrook HOA is using unfair tactics to overcharge home owners & using unfair tactics to collect the bill.HOA billed us for unpaid charges from previous owners as special assessment. Management Trust further used unfair charges to tack up our bill and send to collections instead of working with us to resolve the bill.We own a home that has HOA managed by Management Trust. We pay all our fair dues promptly. But Management Trust billed the owner for $1140 on 11/19/14 without any explanation of reason of bill and then on 11/30/14 they tacked up 650% interest charge on the bill. When Owner asked for explanation of bill, Management Trust representative kept misleading owner for several weeks (almost 2-months) by providing irrelevant arguments instead of the breakdown and explanation of bill. After much debate an old assessment notice from 2011 was provided to owner for which current owner is not responsible for. The old assessment should have been paid by previous owner. Further the Bill did not match the assessment charges to current owner. Instead of meeting minutes of HOA from 2014, old irrelevant documents were provided.Owner hired a lawyer to handle the situation, but Management Trust knowingly wasted correspondence from Lawyer and did not provide explanation of Bill. Such practices costed owners more in lawyer charges. Though the dispute was submitted to Management trust, they kept tacking charges and kept delaying the resolution in attempt to increase the bill, when they involve their lawyers for increasing bill on the house. Our lawyer told us that they should have frozen the account when dispute was received. We are concerned that our bill is being racked up unfairly and management trust is in violation of several consumer protection & real estate laws. Management trust is using harassment, arm twisting tactics to rack up bills for home owners. We have seen several homes foreclosed due to huge cha8 Account_Number: *** ** ***** ***** *

Desired Settlement: DesiredSettlementID: Refund HOA to provide detailed breakdown of current bill, provide information on 56 affected homes due to special assessment, how much money was recovered from previous owner, how much is remaining from current owner.HOA / Management trust must be penalized for charging 650%+ interest to home ownerHOA/ Management trust must pay $2000 to current owner for time value for wasting current owners time and lawyers fees billed at $400/hour.

Business Response: Initial Business Response /* (1000, 5, 2014/12/11) */ An association representative has been in contact with *** ****. Additional information was requested of him and discussions regarding this issue continue. We are hopeful that an amicable resolution will soon be reached. Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our complaint is against TMT, instead they have put a HOA lawyer to argue with me who is arm twisting to pay or they will put a lien. Its not an amicable solution we are looking for. We proposed a settlement & refund which TMT has denied. Final Business Response /* (4000, 9, 2014/12/18) */ It is important to note that The Management Trust is contracted to carry out policies and procedures as instructed by the association's Board of Directors. We have no authority to consider demands or negotiate balance settlements. The association has also retained legal counsel to assist in the collection of the special assessment referenced by *** ****, from multiple property owners in this community. For these reasons, it was necessary that the association's attorney respond to the demands made in *** ****'s initial complaint. An agreement has been reach and the balance due is being addressed. We appreciate *** ****'s cooperation and regret any resulting frustration. We are pleased that this matter is now resolved for all parties involved.

5/30/2013 Billing/Collection Issues
11/30/2012 Problems with Product/Service
10/8/2012 Problems with Product/Service
8/13/2012 Billing/Collection Issues
7/31/2012 Billing/Collection Issues
7/30/2012 Billing/Collection Issues