Business ProfileforKappes Miller Management LLC

Kappes Miller was negligent in their managemenet of our condominium complex for 2+ years. Last year relations with them had become contentious because they consistently failed to respond in a timely manner -when at all- to multiple owners who requested help with concerns. As such, the condition of our property declined. In the process of requesting contract termination without penalty, I cited nine examples over 6 months where owners indicated that they never heard back from our comunity manager. Many of these I reached out to the General Manager about for help, and some of those still went unresolved. After citing those examples I heard from 3 more owners about issues they needed help with and hadn't gotten. I shared those with the ** and CEO and they held fast that we would owe a 2 month penalty for terminating the contract.The final straw was when an owner had reported on 12/29/22 that several natural gas leaks had been found in pipes leading to her home and that they needed to be replaced so that she could rent or sell the unit. The *** board immediately approved the work. On 3/13/23 the owner emailed asking for help because work still hadn't been completed. By that time the community manager it had initially been reported to was no longer with the company, so the legacy community manager (who we'd received so many complaints about responsiveness) didn't know about the issue and had to get caught up. On 3/24/23 she asked for the board's approval to move forward with work and we approved it - again. On 4/12/23 I -as the *** President- went to the office to sign a check for the 50% deposit. (Work finally began on 5/24.) Because of this safety issue that went untended to for several months, we simply had to terminate the contract for the health of our community.Our request for resolution is that the 2 month penalty be waived.