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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||19|
Additional Complaint Information
On May 30, 2012, BBB recognize a pattern of complaints from consumers regarding sales practice, service and refund issues. Consumers allege RentPad N W advertises online offering to help them locate rental housing; consumers pay an upfront fee of $275-$350 for this service. Consumers allege they are provided with a list of apartments, not an apartment-locating service as they were led to believe. Some consumers claim the upfront fee is to be a deposit that is held and passed on to the apartment with whom they may sign a lease. Consumers further allege the company offered to set up apartment viewings for them, but the appointments were not made. Consumers claim when they request a refund for services not rendered, they have difficulty getting in touch with the company. Consumers also allege the company has failed to deliver promised refunds.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chad Hurn, Member
Apartment Finding & Rental Service