BBB Accredited Business sinceAdditional Locations
Phone: (866) 751-3828 16625 Redmond Way Ste 233, Redmond, WA 98052
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This company offers air duct cleaning services.
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A BBB Accredited Business since
BBB has determined that American Fresh Air Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for American Fresh Air Inc include:
- 24 complaint(s) filed against business
Factors that raised the rating for American Fresh Air Inc include:
- Length of time business has been operating
- Response to 24 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||24|
Additional Complaint Information
On October 17, 2014, BBB recognized a pattern of complaints from consumers regarding advertising, sales practice and service issues. Consumers allege they respond to a Valpak coupon for American Fresh Air Inc, which reportedly states, "Limited Time Savings, $49.00, REG $129.00. Negative Pressure Air Duct Cleaning. Unlimited Vents to a Single Furnace. FREE Dryer Vent Cleaning With the Air Duct Cleaning Special." However, consumers claim the company uses high-pressure sales and scare tactics, making consumers believe they need to purchase additional services ranging from $132 to $2,147—much more than the $49 advertised cost. Consumers further allege American Fresh Air Inc performs inferior work, and their air ducts or furnace were not cleaned or the company caused additional damage.
American Fresh Air is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Eitan S Uzan, President
Air Duct Cleaning Dryer Vent Cleaning Duct Cleaning Other Services to Buildings and Dwellings (NAICS: 561790)
Hours of Operation
|M||:||8:30 AM - 5:30 PM|
|T||:||8:30 AM - 5:30 PM|
|W||:||8:30 AM - 5:30 PM|
|Th||:||8:30 AM - 5:30 PM|
|F||:||8:30 AM - 5:30 PM|
|S||:||8:30 AM - 3:30 PM|
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview