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BBB Business Review

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BBB Accredited Business since

American Fresh Air Inc

Additional Locations

Phone: (866) 751-3828 16625 Redmond Way Ste 233, Redmond, WA 98052 http://www.airductcleaninginseattle.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers air duct cleaning services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Fresh Air Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American Fresh Air Inc include:

  • 23 complaint(s) filed against business

Factors that raised the rating for American Fresh Air Inc include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 23

Additional Complaint Information

On October 17, 2014, BBB recognized a pattern of complaints from consumers regarding advertising, sales practice and service issues. Consumers allege they respond to a Valpak coupon for American Fresh Air Inc, which reportedly states, "Limited Time Savings, $49.00, REG $129.00. Negative Pressure Air Duct Cleaning. Unlimited Vents to a Single Furnace. FREE Dryer Vent Cleaning With the Air Duct Cleaning Special." However, consumers claim the company uses high-pressure sales and scare tactics, making consumers believe they need to purchase additional services ranging from $132 to $2,147—much more than the $49 advertised cost. Consumers further allege American Fresh Air Inc performs inferior work, and their air ducts or furnace were not cleaned or the company caused additional damage.

American Fresh Air is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on American Fresh Air Inc
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: March 13, 2008 Business started: 12/01/2007 in WA Business started locally: 12/01/2007 Business incorporated 10/01/2007 in WA
Type of Entity

Corporation

Business Management
Mr. Eitan S Uzan, President
Contact Information
Customer Contact: Mr. Daniel Mass, General Manager
Principal: Mr. Eitan S Uzan, President
Business Category

Air Duct Cleaning Dryer Vent Cleaning Duct Cleaning Other Services to Buildings and Dwellings (NAICS: 561790)

Hours of Operation
M: 8:30 AM - 5:30 PM
T: 8:30 AM - 5:30 PM
W: 8:30 AM - 5:30 PM
Th: 8:30 AM - 5:30 PM
F: 8:30 AM - 5:30 PM
S: 8:30 AM - 3:30 PM

Customer Review Rating plus BBB Rating Summary

American Fresh Air Inc has received 4.11 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.