BBB Accredited Business since
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This company offers public adjusting services.
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A BBB Accredited Business since
BBB has determined that Adjusters International Pacific Northwest meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Adjusters International Pacific Northwest include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Drew Lucurell, President Mr. Anthony Adinolfi, CIO Ms. Chris Lucurell, Secretary Mr. Robert Lucurell, Chairman
Adjusters Claims Adjusting (NAICS: 524291)
Alternate Business NamesAdjusters International Corporation Adjusters International Corporation of WA
4300 36th Ave W
Seattle, WA 98199 (206) 682-0595 (206) 682-0596 (206) 682-0597 (206) 682-0958 (206) 682-0959 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (206) 682-0596(Phone)
- (206) 682-0597(Phone)
- (206) 682-0958(Phone)
- (206) 682-0959(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Adjusters Int'l Pacific NW, has withheld personal property check (over $34,000.) from ****** ** ******** to homeowner for over 1 1/2 years. Adjusters International will not respond to either homeowner, homeowners' attorney, (**** *****), nor ****** ** ******** despite numerous letters, emails and phone calls. They has also not attempted to finish out contracted settlement between homeowner and insurance company over damaged to house that occured August 17, 2012.
Desired Settlement: Release of check; release of contract from Adjusters International, so that ****** ** ******** can have direct correspondence with homeowner to complete Insurance claim; and release of billing from Adjusters International since they would not complete their contract.
Complaint: Adjusters Int'l Pacific NW, has withheld personal property check (over $34,000.) from ****** ** ******** to homeowner for over 1 1/2 years.
Read Complaint Details
Complaint: We are a homeowners association for a condominium complex in SW Portland. One of our buildings burned down in 2012 and we hired Adjusters International to oversee our insurance claim. We hired them because when we met with them they said that they would bring in a settlement to the association that would more than cover their fee. At the end of the project we only had enough money to pay our contractors and nothing left over. We were issued a bill from Adjusters International in the amount of $69,000.00 that we are now expected to pay out of our own pockets. We feel that they misrepresented themselves in the meeting and failed to mention that their fee would have to be paid by the association, not out of the settlement proceeds. In addition, throughout the project it became very clear to us that they did not increase our settlement above and beyond what the contractors we hired would have been able to negotiate on our behalf.
Desired Settlement: We have reached out to the business in hopes that we might talk to them directly about negotiating a reduced fee that is more affordable for us and still covers their costs on this project. They have refused our offer to meet. At this time we would be happy to offer them up to 60% of the original invoice total. We understand that they did work on our behalf but we do not feel that their work is being properly valued at over $65,000. We'd be able to afford to pay them at or near $40,000.
Business Response: Initial Business Response /* (1000, 6, 2013/11/06) */ I have read the Association's complaint. We strongly disagree that we have not provided value to the client. We also believe that we accomplished what we promised and our contract stated we would do. Enclosed is a copy of the contract signed by the client. The contract states that the client will pay 8% of the funds received from the insurance company. The client has paid zero monies to date. They have been sent invoices each time funds were received from the carrier. The contract also provides an assignment which grants us a lien on the proceeds. When the last check from the insurance company was deposited by the client's representative without our signature it was a breach of this contract and also conversion of the funds. We provided the clients attorney documentation that showed that through our services the funds received from the insurance company were at least 31% higher than they would have been. In addition to making the necessary fire repairs the clients also used the funds from the insurance company to make upgrades and also to pay for work that was previously scheduled to be completed prior to the fire. The offer to pay 60% of the invoiced amount is substantially different from the $7,000 offer previously made. This amount is $41,400. We will agree to settle this short of Arbitration for $50,000. Which is roughly a 25% discount from our earned fee. *****SUPPORTING DOCUMENTS REDACTED BY BBB***** Final Consumer Response /* (2000, 8, 2013/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have settled with the business at an amount we all agree upon and they have submitted to us an e-mail stating that as long as we pay the agreed upon amount within 7 days they will consider the bill paid in full.