BBB Accredited Business since
Phone: (206) 241-6886 Fax: (206) 241-2808 201 SW 153rd St, Burien, WA 98166
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers tax consulting, bookkeeping, and accounting services.
A BBB Accredited Business since
BBB has determined that Arch CPA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Arch CPA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Washington Society of Certified Public Accountants
902 140th Ave NE, Bellevue WA 98005
Phone Number: (425) 644-4800
Type of Entity
Business ManagementMr. Ravi Chandar, Member
Accountants - Certified Public Bookkeeping Service Payroll Service Tax Return Preparation Taxes - Consultants & Representatives Offices of Certified Public Accountants (NAICS: 541211)
Alternate Business NamesArch Accounting & Tax Service PLLC
201 SW 153rd St
Burien, WA 98166 (206) 241-6886 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Extremely Poor Customer Service. Lack of Communication with Customers. Does Not File Tax Returns On Time. Does Not File Extensions When They Miss Filing On Time. Mr. *******, ARCH Accounting's owner and CPA, can not return calls or emails in a timely manner. Mr. ******* has not filed my business and individual taxes on time, nor filed the proper extensions, causing my business and me as an individual to incur financial penalties, even though all required documentation was well organized and was turned in well before the IRS filing deadline. As owner of ARCH Accounting, Mr. ******* CPA is always unavailable or unwilling to communicate directly with his clients, and acts unaccountable for his and/or his employees mistakes and mishandling of accounting records. I have also just heard from another ARCH Accounting client, who also did not have their taxes filed on time, nor did ARCH Accounting file an extension. I am also uncertain at this time whether my Employee Payroll Taxes have been handled correctly by ARCH Accounting, which can cause my employees to incur their own financial penalties.
Desired Settlement: Any and ALL financial penalties incurred through the mishandling of my company's IRS tax filings, as well as my personal income tax filings, all of which were never filed, nor were extensions filed by ARCH Accounting on my behalf. I have paid for this service, and have not received any updates for ARCH Accounting's company owner, **** ******* CPA, who refuses to return calls and emails.
Business Response: Business' Initial Response /* (1000, 5, 2013/06/12) */ 1. Client alleges that proper extension was not filed: Not true - see attached Form 7004 which was filed on behalf of the client for an automatic extension of time to file. 2. Client alleges that we have not filed business and individual taxes on time and they have paid for services. Not true - see attached engagement agreement, items #14 and #15 in particular. Client has to pay additional fees for tax preparation services. Client has paid for bookkeeping services, and not for these additional services. As a side note, we decided to terminate our relationship after we received a condescending and sarcastic email from client. 3. Client is uncertain if employee payroll taxes were handled correctly. This is the client's conjecture. All the payroll taxes have been remitted to the appropriate taxing agencies on time, and we are not aware of any problems. As per our accounting engagement (item #16 of our agreement), we guarantee the quality of our work. If any tax agency levies penalties due to our failure, we will pay for those costs. As of today no tax agency has sent any notice informing us of any lapse on our part. 4. Resolution. The question of paying for penalties does not arise as extension has been properly filed. Client has not paid for additional tax preparation services, and the question of restitution does not arise. ***Supporting documents redacted by BBB***