BBB Accredited Business since
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This company offers yoga and fitness services.
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A BBB Accredited Business since
BBB has determined that Dharma Hot Yoga meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Dharma Hot Yoga include:
- Length of time business has been operating
Factors that raised the rating for Dharma Hot Yoga include:
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jennifer Perkins, Member
Yoga Instruction Health & Fitness Program Consultants Health & Wellness Massage Therapists
Hours of OperationMonday-Friday
Alternate Business NamesBloomu LLC
3020 Minnesota Dr STE 8B
Anchorage, AK 99503 (907) 929-2800 (907) 770-2600 Directions
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Additional Phone Numbers
- (907) 929-2800(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was a student at Dharma Yoga and suddenly without warning was asked to not return to the studio. The letter states I have received prior warnings of misbehavior, which I have not. Two other students can verify that I was not causing disruptive behavior in the pole fitness class I was taking. Moreover, I signed up and paid $800 for a certification as a pole fitness instructor, part of the reason I did this was to take advantage of the deep discount as well as free use of the pole classes they were offering graduates of the program, and counted on this for being able to continue working out. I feel like they've stolen my money after trying to set myself up to succeed and afford classes at the studio. I invested in the certificatin in order to invest in the studio, but I have completely lost all faith that the business is fair and just in its dealings. Now they have disabled my account abruptly, deleting all of my history of even taking classes. There were no prior warnings, written or verbal, that were ever brought to my attention. I believe it is fair to warn every customer what kind of business Dharma runs. It's so unfortunate that it led to this, as I have never had problems at any of the other studios or workout centers in town. This has caused not only financial stress, but emotional stress as well.
Desired Settlement: I would like a partial or full reimbursement for services offered to us as graduates of the Pole Fitness Certification that I can no longer take advantage of. I would also like written proof initialed or signed by me that I ever received any complaints about my behavior at the studio. Thank you for your time.
***SUPPORTING DOCUMENTS REDACTED BY BBB***
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a 25 class package from Dharam Hot Yoga (DHY) for my wife to use. 14 classes into the class package DHY canceled the class package siting my wife being disruptive during class. She received this communication by email and, to her best of knowledge, she was not notified verbally of this “disruption” and we do not have any written notification on this matter. This cancellation seemed unwarranted. However, because of cancellation from DHY, I would like to have a refund, not of the full value, but of the value of the remaining classes because they are unwilling to meet the service agreement of the class package; 11 of them, a value of $88. I tried to handle this discrepancy with the Studio Manager and the Studio Owner by phone and by email. However, on this last round of emails with DHY, I feel they are taking an unfounded approach in order to not fulfill their end of the service agreement of the 25 class package. To the best of our knowledge, we have not disgraced DHY’s name/business, in any social media sites or on Yelp.com, during this time period as we work to a conclusion on the refund. I have documents of the correspondence by my wife with the current clients, as sited by DHY, which do not show any “defaming”. Because of this unfounded tactic from DHY, I’ve closed communications with DHY and came to BBB to help drive a conclusion in this situation.
Desired Settlement: The desired outcome is the refund of the remaining classes; in full, and no further contact from DHY.
July 17, 2015 - Terminated Studio Manager, ******** *****, due to work
***SUPPORTING DOCUMENTS REDACTED BY BBB***
Furthermore: Dharam’s response supports the position that my wife did not receive previous warning of actions needing to be corrected, therefore the Studio terminated the service agreement without my wife’s prior knowledge there was anything at risk.
There has not been no refund at this time, which DHY has indicated they’ve made in their BBB Complaint response.
I would understand if we, the users, canceled the Class Pass that we would not be entitled to a refund, however because DHY forced the cancellation of the service agreement, I have paid for a service that will not be fulfilled. I feel the remaining balance of the Class Pass should be paid in full.
This would not have been escalated, had DHY refunded the remaining classes and provided an account of her Membership Attendance at the time of cancelation.