This business is not BBB accredited.
Phone: (907) 278-3572 Fax: (907) 278-3573 View Additional Phone Numbers 515 W 4th Ave, Anchorage, AK 99501
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This company offers a tour provider and planner.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Salmon Berry Tours include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMs. Candice McDonald, Owner
Tours - Operators & Promoters Sightseeing Tours
THIS LOCATION IS NOT BBB ACCREDITED
515 W 4th Ave
Anchorage, AK 99501 (888) 878-3572 (907) 278-3572 Directions
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Additional Phone Numbers
- (888) 878-3572(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was approached by an individual with a trade: A tour through Salmon Berry Tour for a Glacier Walk Salmon Berry Tours I would have not made this type of a trade but I called (Before the trade) Salmon Berry Tour with the individual I traded with. The lady I talked to Debra D*** transferred this gift certificate to ME. She assured me that all was ok and that as long as I turned it in and used it before it expired (September 30, 2015) there would be no problem. Several days later (In November of 2014) I called again to make sure that this was correct and that there would be no problems. I was assured that all was ok. August 20, 2015 I called to set up a walk on the Glacier and was sadly told that the ticket number ****** was no longer any good and that the customer had been refunded! I discussed this with Debra D*** that there was an error and that she had told me back in November that it was be straightened out. She asked me to send her a copy of the ticket and she would look into it. It appears that there were two tickets under the same number ****** One was refunded back to a customer of unknown origin and then mine ****** which was a Donated gift certificate (On a sealed bid) which now could not be used! (For really reasons unknown) She said she would look further into it after I scanned and sent her the copy. I want to further point out that this certificate DOES NOT say for ****** ********** ******* it says for two people. Salmon Berry Tours Reservations Hello *****, Thanks for the phone call today and the copy of the Certificate. So I did some extensive research and here is what I know: The only Gift Certificate Donation for a Glacier Walk that we have ever given have been strictly to the ****** ********** ******* up in Sutton Alaska. We donated it for a Silent Auction Fund Raiser. My best suggestion for you is to get in contact with the ****** ********** ******* and see if they have a record of who purchased the Gift Certificate. This may provide you w
Desired Settlement: To be given what was said this year or next year happily. Apologize for the gift certificate not saying for what they are attempting to say. You might need the rest of their letter of denial
Such as on November 6, 2014 I TALKED TO A MAN NAMED DAN IN THE PARKING LOT OF **** ***** EAGLE RIVER. YES I WAS A LITTLE LEARY, HOWWEVER I PERSONALLY CALLED THIS COMPANY AND WAS ADVIDES THAT IT COULD BR TRANSFERRED FROM DAN AND PUT IN MY NAME AND THAT I WOULD HAVE TO USE IT BEFORE SEPTEMBER THE 15TH. IF I WAS SCAMMED IT WAS AT THERE END WITH A PERSON KNOWING WHAT THEY WERE DOING. I FEEL THERE WAS NO SCAM DUE TO THE FACT THAT IT WAS CLEARED BY CANDICE AS WELL. OR AT LEAST THIS IS WHAT I WAS TOLD
***** ** *******