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BBB Accredited Business since 09/18/2002

Alaska Tour & Travel

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Phone: (907) 245-0200Fax: (907) 245-0400View Additional Phone Numbers9170 Jewel Lake Rd Ste 202, AnchorageAK 99502-5390 Send email to Alaska Tour & Travel

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Description

This company offers custom vacations to Alaska's destinations.

BBB Accreditation

A BBB Accredited Business since 09/18/2002

BBB has determined that Alaska Tour & Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Alaska Tour & Travel's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alaska Tour & Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
01/11/2012Advertising / Sales Issues
11/25/2011Problems with Product / Service
10/04/2011Problems with Product / Service

Industry Comparison| Chart

Tours - Operators & Promoters

Additional Information

top
BBB file opened: 10/01/2002Business started: 06/15/1995
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr Steve Judd (President)Customer Contact: Mr John Thurber (Director of Reservations)
Business Category

Tours - Operators & Promoters

Hours of Operation
Mon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PMSat: 08:00 AM to 05:00 PMSun: 08:00 AM to 05:00 PM
Refund and Exchange Policy

Between 45 to 31 days prior to your first day of travel, a 10% cancel/change fee will apply. Between 30 to 15 days prior to your first day of travel, a 50% cancel/change fee will apply. Within 14 days of travel, your package is non-refundable and non-changeable.

Service Area

Alaska.

Alternate Business Names
AlaskaTrain.com, Park Connection Motorcoach, Windsong Alaska Properties, LLC

Photos & Videos

Photographs

1 Photo

Map & Directions

Map & Directions

Address for Alaska Tour & Travel

9170 Jewel Lake Rd Ste 202

Anchorage, AK 99502-5390

To | From

LocationsX

2 Locations

  • 9170 Jewel Lake Rd Ste 202 

    Anchorage, AK 99502-5390(800) 208-0200
    (800) 266-8625

  • P.O. Box 22-1011 

    Anchorage, AK 99522(907) 245-0200

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alaska Tour & Travel is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 208-0200
  • (800) 266-8625

Additional Fax Numbers

  • (907) 522-7382
  • (907) 245-0300
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Tours - Operators & Promoters

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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