BBB Business Review
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BBB Accredited Business since 09/18/2002
Alaska Tour & Travel
Phone: (907) 245-0200Fax: (907) 245-0400View Additional Phone Numbers9170 Jewel Lake Rd Ste 202, Anchorage, AK 99502-5390 Send email to Alaska Tour & Travelwww.alaskatravel.com
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Description
This company specializes in custom vacations to Alaska, including lodging, activities and transportation. They also operate the Park Connection, a scheduled bus service in Alaska.
This company offers custom vacations to Alaska's destinations.
BBB Accreditation
A BBB Accredited Business since 09/18/2002
BBB has determined that Alaska Tour & Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Alaska Tour & Travel's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Problems with Product / Service | 2 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr Steve Judd (President)Customer Contact: Mr John Thurber (Director of Reservations)Business Category
Tours - Operators & Promoters
Hours of Operation
Mon: 07:00 AM to 05:00 PMTue: 07:00 AM to 05:00 PMWed: 07:00 AM to 05:00 PMThu: 07:00 AM to 05:00 PMFri: 07:00 AM to 05:00 PMSat: 08:00 AM to 05:00 PMSun: 08:00 AM to 05:00 PMRefund and Exchange Policy
Between 45 to 31 days prior to your first day of travel, a 10% cancel/change fee will apply. Between 30 to 15 days prior to your first day of travel, a 50% cancel/change fee will apply. Within 14 days of travel, your package is non-refundable and non-changeable.
Service Area
Alaska.
Alternate Business Names
Park Connection Motorcoach, Windsong Alaska Properties, LLCLocationsX
1 Locations
-
9170 Jewel Lake Rd Ste 202
Anchorage, AK 99502-5390(907) 245-0200
(800) 208-0200
(800) 266-8625Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Alaska Tour & Travel is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (800) 208-0200
- (800) 266-8625
Additional Fax Numbers
- (907) 522-7382
- (907) 245-0300
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Tours - Operators & Promoters
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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