This business is not BBB accredited.Additional Locations
Phone: (907) 590-5900 1800 College Rd, Fairbanks, AK 99709
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This company offers Alaskan and Arctic excursions including fishing, canoeing and dog sledding.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for 1st Alaska Outdoor School include:
- 1 complaint(s) filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce, Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ralf Dobrovolny, Member
Sightseeing Tours Tours - Operators & Promoters Hunting & Fishing Services & Supplies Tourists Attractions Canoe Rental & Trips
Hours of OperationMonday through Sunday
8:00am - 8:00pm
THIS LOCATION IS NOT BBB ACCREDITED
1800 College Rd
Fairbanks, AK 99709 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 84529
Fairbanks, AK 99708
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Complaint Trends - Last 3 Years
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 6/26/15 I completed an online reservation for a 2-person tour on 8/25/15 with 1st Alaska Outdoor School. I received confirmation and my Visa was charged $402.00. On 8/6/15 one of the adults was placed on 2-week medical leave through the Family Medical Leave Act for a flare up of McArdle’s Disease. FMLA is a federal law which requires an employer provides employees leave from work due to serious, documented health conditions. She had been in excellent health at the time we booked our trip, and this sudden health crash was entirely unanticipated and unforeseeable. It was evident we would be forced to cancel our entire trip to Alaska. McArdle’s is an inherited genetic disorder and we knew that it was unrealistic to make any future plans for a trip of this nature and risk further aggravation or irreversible damage to her kidneys. On 8/6/15 I emailed the owner and explained the sudden and unexpected need to cancel our trip for medical reasons. I respectfully requested a refund and gave documentation. I acknowledged their published no refunds policy and made an appeal “not only as a businessman, but as a human being” for an exception. We did not cancel our trip on a whim, or because we decided to use a competitor, or it was too cold, or any reason that could be construed as frivolous. Nor has the owner incurred any expenses. We were forced to cancel all our reservations and it broke our hearts to no longer be able to take our dream trip to Alaska. Despite my appeal to a basic sense of decency, the owner responded with a curt refusal. In clear contrast, despite their also clear no refund policy, ***** ********, ********* ******** and ****** ******** all provided full refunds after documentation was received. As tourism is a critical industry for Alaska, I respectfully request the BBB reason with the owner. Perhaps you can help him see that his hard stance negatively reflects on all businesses that serve customers who hope to experience all that Alaska has to offer.
Desired Settlement: Our first preference for resolution is a full refund as there were no costs incurred or services provided. If Mr. D********* is as unreasonable with you as he was with us, then we respectfully request that you broker an agreement with him that 1st Alaska Outdoors transfers our tickets without hassle or date restrictions to one Alaskan child in need and their parent or guardian. The owner readily accepted payment in exchange for a service. A service which he never provided. Because he did not honor his part of the agreement, and if he continues to refuse to refund our money, then the least he could do is transfer the tickets to a child and guardian who might otherwise not be able to experience the Arctic Circle. It is our hope that if we are unable to recoup our losses and unjustly bear the cost of this owner's business philosophy, then at least someone else could benefit from what we paid our hard earned money for. BBB would have to broker agreement to see it through.
ID ********. We are sorry that they were unable to come to Alaska due to illness. FMLA does not apply to us in this case. Being that they acknowledge our non-refundable policy, please understand that this policy applies to everyone that books through our company. This non-refundable policy is posted on our website and in our offices; the policy is also explained if booking on the phone and in our email traffic.
If I have to accept their stance, which I find to be completely unreasonable and unneccessary, will they allow a transfer?
If yes, I need their complete rules and details in writing, which they have continued to avoid providing. I need to know if there are any rules/restrictions/deadlines that I'm not aware of or if it can be a full and complete transfer, and the new ticket holders can book without hassle on the date of their choosing for the same tour.
Will they at least put some effort into helping me accomplish that to our mutual satisfaction?