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Alaska, Oregon & Western Washington

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Rain Proof Roofing

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Phone: (907) 344-5545Fax: (907) 344-4530View Additional Phone Numbers2201 E 84th Ct, AnchorageAK 99507-3146 Send email to Rain Proof Roofing

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Description

This company offers roofing installation and repair services.

BBB Accreditation

A BBB Accredited Business since 01/01/1983

BBB has determined that Rain Proof Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Rain Proof Roofing's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rain Proof Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/19/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: In May of 2011, Rain Proof roofed our house to the tune of $12,000 and it has leaked ever since. (We did not choose them because they were the cheapest--they weren't!. We chose them because we thought they'd be the best--they weren't!) They have all sorts of excuses for it leaking, but the truth is that it never leaked before. We had extensive damage to the inside of our home, which we have never even charged them for. All we are asking that they redo the roof and extend the ice and water shield all the way to the ridge line.

I wrote them a letter about this problem, and since they have stopped by to discuss it. I also have pictures that relate to the situation.

Initial Business Response
We have been in contact with this customer numerous times. This home has a large rock fireplace chase that we believe is in need of sealing, we believe that this is where the majority of the water infiltration is coming from and that this needs to be addressed by a mason. We believe there to be a condensation issue she is experiencing as leaking occurs after it has been very cold and then it warms up. Installing ice & water shield over the entire roof area will not alleviate the issues with the fireplace chase and could potentially cause additional condensation issues, what the customer wants is not going to provide her with the fix she desires as the previous cedar shake roof we removed did not have ice & water shield on it at all and a shake roof has more breathability than an asphalt shingle roof. We have communicated all of these concerns to the homeowner.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Roofing Contractors

Additional Information

top
BBB file opened: 02/16/1997Business started: 01/01/1962
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500
Anchorage, AK99501-3567
(907) 465-2534
http://www.commerce.state.ak.us/occ

Type of Entity

Corporation

Incorporated: June 2002, AK

Contact Information
Principal: Mr Pat Reilly (President)Customer Contact: Ms Misty Stoddard (Secretary)
Business Category

Roofing Contractors

Hours of Operation

Monday - Friday 8am to 5pm

Alternate Business Names
RPR Inc

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

5 Photos

Map & Directions

Map & Directions

Address for Rain Proof Roofing

2201 E 84th Ct

Anchorage, AK 99507-3146

To | From

LocationsX

2 Locations

  • 2201 E 84th Ct 

    Anchorage, AK 99507-3146(907) 373-5545
    (907) 344-5545

  • 1255 W Winter Ct 

    Wasilla, AK 99654-6378

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rain Proof Roofing is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (907) 373-5545

Additional Fax Numbers

  • (907) 373-5509
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Roofing Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.