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BBB Accredited Business since 01/01/1983
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This company offers roofing installation and repair services.
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A BBB Accredited Business since 01/01/1983
BBB has determined that Rain Proof Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Rain Proof Roofing's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|03/19/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Defective, damaged, or incorrect product received
Complaint: In May of 2011, Rain Proof roofed our house to the tune of $12,000 and it has leaked ever since. (We did not choose them because they were the cheapest--they weren't!. We chose them because we thought they'd be the best--they weren't!) They have all sorts of excuses for it leaking, but the truth is that it never leaked before. We had extensive damage to the inside of our home, which we have never even charged them for. All we are asking that they redo the roof and extend the ice and water shield all the way to the ridge line.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500
Type of Entity
Incorporated: June 2002, AK
Contact InformationPrincipal: Mr Pat Reilly (President)Customer Contact: Ms Misty Stoddard (Secretary)
Hours of Operation
Monday - Friday 8am to 5pm
Alternate Business NamesRPR Inc
Map & Directions
Map & Directions
Address for Rain Proof Roofing
2201 E 84th Ct
Anchorage, AK 99507-3146