This business is not BBB accredited.
Phone: (907) 277-1200 Fax: (907) 644-4523 555 W Northern Lights Blvd, Anchorage, AK 99503
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This company is a restaurant offering Indian cuisine.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bombay Deluxe include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMr. Sunil Sethi, Owner
THIS LOCATION IS NOT BBB ACCREDITED
555 W Northern Lights Blvd
Anchorage, AK 99503 (907) 277-1200 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My family and friends went to Bombay Deluxe May 16,2013. We ordered the Masala Lamb and the Masala Chicken and goat. Each dish comes with a SERVING of rice. I did not get my serving and my guess did not get her serving.We did not get everything what comes with our MEAL. Did not recieve a straw for my drinks. All while I was there I did not recieve a straw. I will not recommend this place to no one.
Desired Settlement: My money on my rice we did not recieve.
Business Response: Business' Initial Response /* (1000, 10, 2013/07/03) */ Bombay Deluxe serves Indian food family style. Which means, unless the customer orders a combination dinner which comes in a Thali (a steel plate with compartments for rice and other dishes), all food is served with common dish of rice. If two people come and order two dishes, a large full bowl of rice is served and the server always reminds the customer(s) that extra rice at no charge can be provided if they need more. In our experience less than 5% of the customers ask for more rice. If three or more customers dine then large plates of rice are given, again common family style. This policy not only conserves room on the table but also avoids wastage of leftover rice. For example, if we have 6 customers, we will serve two large plates of rice which 6 people can share but can always ask for more if needed. In this scenario, a group of 2 people, including *** **** arrived first and ordered 2 main dishes. Seeing there were only 2 people eating, the server served large bowl of rice with the main dishes. Then a few minutes later another couple joined them and ordered two more dishes. The server served another big bowl of rice for the two new guests with the two new dishes. The customer was made aware that if they needed more rice, those are on the house and free. During the course of their meal, the server and my Manager asked twice if they needed more rice and they all said no. I can provide written statements under oath from the server and the Manager or phone statements if needed. This restaurant has been in business for more than 8 years under my ownership and we have never received such a frivolous complaint. Additionally, if not being served a straw when the customer never asked for one is a reason for calling the BBB, then I am not sure if this customer is being realistic. As is customary in most restaurants, our policy is to only give straws with soft drinks, not with water as in this case unless the customer asks for one. *** **** never asked for a straw. During our phone conversations, I tried to explain our policy about the rice but *** **** threatened to report to BBB and black list our restaurant. I also asked her if she asked for more rice she said - 'No, because I wanted to show my husband how businesses like this will rip customers off when they can'. Before we could continue our conversation, she hung up the phone. Our restaurant has 90% rating with customer satisfaction on urban spoon and more than 93% favorable reviews on groupon. I would still give a benefit of doubt to the customer because when they arrived in two different groups and saw only two bowls of rice, they might have concluded in their minds they did not get two more large bowls. To resolve this situation, we will offer four individual servings of rice free of charge to the customer. Since the rice is always free with the dishes, we cannot offer any refund. We hope this will amicably resolve this situation. We value our relationship with BBB and hope the BBB will see the absurdity in this complaint. Sincerely, ***** ***** President Bombay Deluxe, Inc.