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Green Acres

Phone: (907) 522-5740Fax: (907) 522-57298850 Runamuck Pl, AnchorageAK 99502-5631 Send email to Green Acres

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Description

This company offers a custom design and build landscape company including lawn maintenance, water features, hardscapes, patios and retaining walls.

BBB Accreditation

A BBB Accredited Business since 08/14/2012

BBB has determined that Green Acres meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Green Acres' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Green Acres
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
09/09/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: Failure to substantiate charges

Complaint: On June 18th I received an itemized bid for a landscaping project. The bid total based on square footage for our yard was $3750.00 of which I then paid half up front.

Once the job was finished it was clear that the areas that were bid for were not the areas that were done.
We were bid for a 13x13 area but what was actually done was 12.5x10.5
Along the side of the house that was bid at 4.5 x 40 but the actual measurement was 22.5 ft, not 40 ft. We also changed from 4.5 wide to 3 ft, but because we made that decision the day of the job we are not asking that to be refunded, we will be happy to pay that difference of 3 ft versus the 4.5 bid.
On the left side of the house we were bid for fill and regrading of a 50x12 area but that actual area was 50x7

The difference in price based on these misrepresented areas is $922.50

We are happy to pay what the business is owed, however at no time was this priced as a "lump job" bid, but rather a bid based on sq footage.

Initial Business Response
****SUPPORTING DOCUMENTS REDACTED BY BBB****

Letter of"Demand For Payment"
To: **** **********
*** **********


This letter is in response to our conversation on Saturday June 22m, 2013. You had questions regarding validity of charges by invoice# XXXXX for your project.

1. The invoice was generated based on the estimate# **** provided for you on June 18th, 2013.

2. The above estimate was a "Lump Sum" based with only references to the size of areas and number of units and it clearly shows " Approximate " signs and a "definite" total at the bottom.

3. You had time to study this estimate, measure all areas, discuss options and prices with me prior to formally accepting this estimate.

4. Additional work (tree stump removal) was discussed and agreed verbally over the phone conversation. The $30.00 tree stump disposal was not discussed, we can return the tree stump back to you yard or you can come and get it from out yard at anytime and the fee will be waved.

5. As it stands, the balance of the invoice $1980.00 is due upon completion, please consider this letter as a "Demand For Payment". Failure to do so within 10 days will result in Green Acres filing a "Contractors Lean" on your property and a small claims law suiteĀ­ Also a copy of this letter will be sent to the "Better Business Bureau" for assistance with resolution to this matter.

It may take the court up to a few months to schedule a hearing, a "Contractors Lean" may delay the sale of your property.

6. Please Pay the balance on this invoice, if you decide to take legal option, please communicate in writing only. Do Not Call.






Final Consumer Response
The consumers of this business transaction were NOT satisfied AT ALL with this product of landscaping by Green Acres. I would appreciate a call back from the BBB regarding this complaint ASAP to XXX-XXXX to talk further. I am concerned and would like to speak further with the BBB re: Green Acres and the owner's threats against this property owner during the business transaction. I ask this case to be re-opened and re-addressed.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Landscape Contractors, Paving Contractors, Patio Builder, Hardscapes, Mason Contractors, Excavating Contractors, Retaining Walls, Lawn Maintenance, Landscape Designers, Landscape Maintenance

Additional Information

top
BBB file opened: 08/22/2003Business started: 02/01/1999
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Division of Corporations Business & Professional Licensing
550 W 7th Ave Ste 1500
Anchorage, AK99501-3567
(907) 465-2534
http://www.commerce.state.ak.us/occ

Type of Entity

Sole Proprietorship

Contact Information
Principal: Mr Gus Gaskov (Owner)Customer Contact: Ms Paige Manning (Office Manager)
Business Category

Landscape Contractors, Paving Contractors, Patio Builder, Hardscapes, Mason Contractors, Excavating Contractors, Retaining Walls, Lawn Maintenance, Landscape Designers, Landscape Maintenance

Hours of Operation

8:00am - 5:00pm Monday - Friday
Closed Saturday and Sunday

Industry Tips
BBB Warns Spring Time Brings Home Improvement Scams
Home Improvements

Map & Directions

Map & Directions

Address for Green Acres

8850 Runamuck Pl

Anchorage, AK 99502-5631

To | From

LocationsX

1 Locations

  • 8850 Runamuck Pl 

    Anchorage, AK 99502-5631(907) 522-5740

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Green Acres is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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