This business is not BBB accredited.Additional Locations
Phone: (907) 265-4501 Fax: (907) 733-9545 View Additional Phone Numbers Mile 12.5 Talkeetna Spur Rd, Talkeetna, AK 99676
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This company offers a lodge with a restaurant and overnight accommodations.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Talkeetna Alaskan Lodge include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Talkeetna Alaskan Lodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMs. Sarah Laschover, Manager Ms. Sophia Minich, President Ms. Kathy Stewart, Operations Coordinator
Hotels Resorts Vacation Rentals
Alternate Business NamesCiri Alaska Tourism Corporation
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Additional Phone Numbers
- (907) 733-9500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: In our contract, the rooms at the Talkeetna Alaska Lodge has to be paid for by February 1, 2014. All the rooms where paid for with the ending balance of $0. On my wedding day June 28th 2014, they said we did not pay for a room and we would have a bill to pay after we check out the next day. The receipt said the rooms were paid for and an ending balance of $0, since all the rooms needed to be paid for February 1st. We have been trying to settle and talk with the lodge about this issue, but they are not helping. We tried to tell them that the amount is a mistake and we have receipt's for everything. We were trying to work with all the sales people at **** tourism and were waiting for the manger to call us back. On July 8th the Talkeetna Lodge with drew $622.44 from my bank account with out my understanding or authorization. They made my bank account go negative balance. We are still trying to deal with this issue, but they have horrible customer service and will never call us back. We left messages over and over, and they never return any calls. We wanted to settle this issue, but they went without us knowing and charged my card.
Desired Settlement: I want this issue to be settled and my money back into my account.