This business is not BBB accredited.

Talkeetna Alaskan Lodge

Additional Locations

Phone: (907) 265-4501 Fax: (907) 733-9545 View Additional Phone Numbers Mile 12.5 Talkeetna Spur Rd, Talkeetna, AK 99676

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This company offers a lodge with a restaurant and overnight accommodations.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Talkeetna Alaskan Lodge include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Talkeetna Alaskan Lodge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Talkeetna Alaskan Lodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 03, 2006 Business started: 04/01/1997 Business started locally: 04/01/1997 Business incorporated 04/30/1997 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Type of Entity


Business Management
Ms. Sarah Laschover, Manager Ms. Sophia Minich, President Ms. Kathy Stewart, Operations Coordinator
Contact Information
Principal: Ms. Sarah Laschover, Manager
Business Category

Hotels Resorts Vacation Rentals

Alternate Business Names
Ciri Alaska Tourism Corporation

Additional Locations


    509 W 4th Ave

    Anchorage, AK 99501


    Mile 12.5 Talkeetna Spur Rd

    Talkeetna, AK 99676 (907) 733-9500 (907) 265-4501


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: In our contract, the rooms at the Talkeetna Alaska Lodge has to be paid for by February 1, 2014. All the rooms where paid for with the ending balance of $0. On my wedding day June 28th 2014, they said we did not pay for a room and we would have a bill to pay after we check out the next day. The receipt said the rooms were paid for and an ending balance of $0, since all the rooms needed to be paid for February 1st. We have been trying to settle and talk with the lodge about this issue, but they are not helping. We tried to tell them that the amount is a mistake and we have receipt's for everything. We were trying to work with all the sales people at **** tourism and were waiting for the manger to call us back. On July 8th the Talkeetna Lodge with drew $622.44 from my bank account with out my understanding or authorization. They made my bank account go negative balance. We are still trying to deal with this issue, but they have horrible customer service and will never call us back. We left messages over and over, and they never return any calls. We wanted to settle this issue, but they went without us knowing and charged my card.

Desired Settlement: I want this issue to be settled and my money back into my account.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Talkeetna Alaskan Lodge
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)