This business is not BBB accredited.
Phone: (907) 243-2300 Fax: (907) 243-8815 View Additional Phone Numbers 4800 Spenard Rd, Anchorage, AK 99517
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Millennium Alaskan Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementSue Kenyan, General Manager Max Lowe, Manager
THIS LOCATION IS NOT BBB ACCREDITED
4800 Spenard Rd
Anchorage, AK 99517 (907) 243-2300 (800) 544-0553 Directions
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Additional Phone Numbers
- (800) 544-0553(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Upon our stay at the hotel the check in service and staff at the front desk were great. The issue that I have was with the house keeping. The next day Housekeeping came into our room at 7:00Am and 8:00 Am. We had put the do not disturb sign on our door the night before. We finally got up and started to loading our truck up outside. We took a few things to our truck then came back to get the rest of our things. We left our Yeti cups out so my wife could rinse them out before we left. When we came back they were gone and our food was taken out of the fridge. I went and looked for the Housekeeping and found the lady and I asked her for our cups and she gave them back to us after digging in her cart to find them. She said "Oh I rinse them out". Check out wasn't until Noon so why would she be soon eager to clean our room. We go to the front to check out and to complain about the house keeping. The lady up front her name was Samantha was very polite and let us know her supervisor was out and would be back in a few minutes. We waited for the supervisor to get back and we told them what happened. We then got told that she would e-mail the general manager Carol F****** and the house keeping supervisor about the situation. She said we should being hearing from Carol no later than Monday afternoon. It's now been 1 week since the incident and I still havent heard from Carol. I have called twice and left her voicemails, with no response.
Desired Settlement: I would like to have a full refund of our money. We paid $140.00 to stay in a wonderful nice hotel just to have our cups (possibly) stolen. We also would like to have the respect from the staff to call us and apologize for the way this situation has been handled.
This letter is in response to a complaint with the ID of ********.
Carol C F*****
Consumer Response: Complaint: ******** I am rejecting this response because, the hotel has not refunded our money back to us for our stay. We were told prior to leaving the hotel that day that since we booked the hotel through Hotels.com they couldn't refund us the money. For the hotel to say the refunded us the money is very upsetting to me. Also the fact it took them 5 months to message the BBB back regarding the compliant. If they wish to refund the money they can contact to me or send me a check for that full refund. ***** ****