BBB Business Review
BBB Accredited Business since 02/10/2012
Mac Laren River Lodge
Find a Location(907) 822-5444Mile 42 Denali Hwy, Gakona, AK 99586 Send email to Mac Laren River Lodgewww.maclarenlodge.com
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BBB Accreditation
A BBB Accredited Business since 02/10/2012
BBB has determined that Mac Laren River Lodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Mac Laren River Lodge's rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
General Partnership
Contact Information
Principal: Mrs Susanna Echols (Partner)Mr Paul Echols (Partner)Business Category
Hotels, Sightseeing Tours, Restaurants, Hunting & Fishing Services
Products & Services
This company provides lodging and outdoor activities year round.
Hours of Operation
7:00am - 9:00pm
Monday - Sunday
BBB Program Participation
This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Identification, BBBOnLine.Industry Tips
BBB Warns of Deceptive Travel-Related PromotionsGetting the Best Hotel Rate
Vacation and Travel
LocationsX
2 Locations
-
HC 02 Box 7282
Gakona, AK 99586Directions
-
Mile 42 Denali Hwy
Gakona, AK 99586(907) 822-5444Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Mac Laren River Lodge is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Hotels
BBB Warns of Deceptive Travel-Related PromotionsGetting the Best Hotel Rate
Vacation and Travel
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.