This business is not BBB accredited.
Phone: (907) 770-5000 Fax: (907) 770-5001 View Additional Phone Numbers 700 E Dimond Blvd, Anchorage, AK 99515
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dimond Center Hotel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMartin Alletson, General Manager Leo Barlow, Chief Executive Officer
THIS LOCATION IS NOT BBB ACCREDITED
700 E Dimond Blvd
Anchorage, AK 99515 (907) 770-5000 (866) 770-5002 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (866) 770-5002(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On March 6, 2014 I made a hotel reservation, through *******, for two night stay at The Diamond Center Hotel. ON the internet form, I checked "pay at the hotel with credit card". ******* informed me that I can cancel at anytime with no charges on my card. On March 9, 2014, I called the Diamond Center Hotel to cancel my reservations. I was told that since the reservations were made by *******, I would have to cancel them through that service. I emailed ******* that day to cancel. When I checked my bank account on March 16, 2016 I noted a charge of $155.68 going to the Diamond Center Hotel, even though I did not stay there. I called the hotel and was told that it was not their problem but it was *******'s problem. I called customer service at ******* and reported the problem. I was told they contacted an ****** at the Diamond Center Hotel and that I needed to clear the matter with them as I had checked "pay at the hotel with credit card" At the ******* customer service representative's recommendation, I called ****** at the Diamond Center Hotel and told her what had transpired with *******. She advised she cannot do anything about it but to talk to her supervisor, **** that he would call me back first thing monday, and transferred me to his voice mail. I left message for him to call..He did not, so I called him back and was told by ****** that he is in meeting and transferred me to his voice message again. I am 62 on Supplement Social Security because I am visually impaired and have limited income. I wan never informed, nor did the Diamond Center say anything about being charged for no show.
Desired Settlement: I wish for the Diamond Center Hotel to credit and fix my account in the amount of $155.68. I am on a limited income and cannot afford such and excessive cost even though I did not receive the service.
Business Response: Initial Business Response /* (1000, 6, 2014/03/21) */ Contact Name and Title: ****** ******** General M Contact Phone: XXX-XXX-XXXX Contact Email: ******@dimondcenterhotel.com This person made their reservation through a third party *******. Called us to cancel and was told at the time we could not cancel his room and that he needed to call ******* and they would give them a cancellation # We offered to return his money minus the commission we are charged due to them not canceling. They said NO in not so many words. Initial Consumer Rebuttal /* (3000, 9, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted ******* and spoke with customer services. They were suppose to contact Dimond Center Hotel and clear this up. to date, my account is still showing $155.83 charged to the hotel. Both parties giving me the run around and not accepting responsibilty for charging me. What baffles me is how did Dimond Center Hotel get my charge card even though I only gave it to ******* and checked box "Will pay for it at hotelL