This business is not BBB accredited.

Cape Fox Lodge

Phone: (907) 225-8001 Fax: (907) 225-8286 View Additional Phone Numbers 800 Venetia Way, Ketchikan, AK 99901 http://www.capefoxlodge.com


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Description

This company offers lodging services and conference facilities.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Cape Fox Lodge include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Cape Fox Lodge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cape Fox Lodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 10, 2006 Business started: 09/01/1990 Business started locally: 09/01/1990 Business incorporated 11/20/1989 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-5200

Type of Entity

Corporation

Business Management
Mr. Frank Seludo, President Mr. Cliff Blair, Secretary Treasurer Mr. Tom Denny, Vice President Mr. Mike Dewitt, Director Ms. Karin Lynch, Manager
Contact Information
Customer Contact: Mr. Tom Denny, Vice President
Principal: Mr. Frank Seludo, President
Business Category

Hotels Caterers Restaurants Conference Centers

Alternate Business Names
Cape Fox Hotel Corporation West Coast Cape Fox Lodge

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    800 Venetia Way

    Ketchikan, AK 99901 (907) 225-8001

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/10/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My employer, Cape Fox Corporation, is withholding my paycheck for no justifiable reason. I was supposed to be paid on March 11, 2016. The person I am communicating with says he has questions about my work. I answered all his questions and he continues to come up with more questions instead of issuing my paycheck. I have sent numerous emails to this person answering his questions and yet they refuse to pay me.

Desired Settlement: I want to get paid on time.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cape Fox Lodge
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)