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This Business is not BBB Accredited

Immediate Care Inc

Phone: (907) 336-3365Fax: (907) 336-33976311 Debarr Rd Ste L, AnchorageAK 99504-1777http://www.immediatecareak.com

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Description

This company offers home health care, personal care assistants, chore services and respite services for elders.

BBB Accreditation

Immediate Care Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Immediate Care Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Immediate Care Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/16/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint: My complaint comes from an issue that happened ee complaint on more than one occasions. I have contacted the CEO ** ***** ********** and still am awaiting a return call from him my original call was placed and msg left on or around 23 April 2014. The complaint is regarding a false report submitted by "*******" at the Anchorage office as well as comments and accusations mad by employees at the Fairbanks office which tooklace on many other occasions. The comments were both heard publicly as well as made to a possible future employee. I feel they were meant to be demeaning and were unprofessional in the least.

Initial Business Response
Contact Name and Title: ***** **********, CEO
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***********@immediatecareak.com
We have had the pleasure of working with this gentleman for years. He has been pleasantly communicative with me directly as he has my personal cell number and email. He had declined my staff's recent offers for me to contact him as he said he would contact me. I can easily reach out to him.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Home Health Services, Health Care - Staffing, Health & Medical - General, Hospices

Additional Information

top
BBB file opened: 04/13/2005Business started: 11/01/1998New Owner Date: 04/01/2003
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Health & Social Services
3601 C St STE 722
Anchorage, AK99503-5923
(907) 269-7800
http://www.dhss.alaska.gov

Type of Entity

Corporation

Incorporated: January 2003, AK

Contact Information
Principal: Mr Brian Richardson (CEO)Mr Terry Greenier (President)
Business Category

Home Health Services, Health Care - Staffing, Health & Medical - General, Hospices

Industry Tips
Medical Billing Opportunities
New Medical Miracles Not so Miraculous

Map & Directions

Map & Directions

Address for Immediate Care Inc

6311 Debarr Rd Ste L

Anchorage, AK 99504-1777

To | From

LocationsX

1 Locations

  • 6311 Debarr Rd Ste L 

    Anchorage, AK 99504-1777(907) 336-3365

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Immediate Care Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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