This business is not BBB accredited.
Phone: (907) 563-3371 View Additional Phone Numbers 7462 White Hawk Dr, Anchorage, AK 99507
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This company offers custom home designing and planning services.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Seymour Design Group include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Seymour Design Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMr. Dave Seymour, Owner
Home Design & Planning Building Construction Consultants Architectural & Construction Specs Construction Management
THIS LOCATION IS NOT BBB ACCREDITED
7462 White Hawk Dr
Anchorage, AK 99507 (907) 244-3371 (907) 563-3371 Directions
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Additional Phone Numbers
- (907) 244-3371(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I hired Mr S****** while I was out of town by credit card on a recommendation from an engineer. Mr S****** required a deposit for his services and to make and appointment. The depoist was paid using a credit card by telephone. After making the deposit I send Mr. S****** an email asking him to not work on the plans until we met and talked about it. I returned to Anchorage on the 4/30 and met with with Mr, S****** soon after at his house. I was suprised to see he had full color plans siting on his dinning room table. We have not done puliminaries yet. He had not followed directions given in the email. The work he had done was wrong and he spent 12 hrs on it at 100 hr. I felt ripped off. I got up and left. Our first meeting lasted 15 mins. I sent him a couple of emails asking for a refund with no response until I layout the process I would go thought to recover the money. He does eventually respond with no interest in returning my money. Did offer to put our pass issues a side and get my work done but by that time I had already hired ******* ********** for my commerical project in Wasila. Mr. S****** is not license produce commercial builidng plans and I beleive I have been de-frauded by him excepting my deposit. Mr. S****** knew I wanted commerical plans for the Wasilia Fire Marshel to approve and said he could produce that.
Desired Settlement: I want a refund of my $2000.00
***Please see attached document***
I am writing this as a response to a Complaint against my company, Seymour Design Group.
Below is a copy of our text and email conversation. **= *** ******** DS= David S
***SUPPORTING DOCUMENTS REDACTED BY BBB***
I paid for services that were not rendered. I respectfully request a refund of my $2000. I do not understand his insistence on keeping funds he has not earned. He does not have the legal licensing to market himself as an Architect. I have been sold services he does not have legal right to be selling. From his own response, I had made it clear I was building a commercial structure. There is no signed agreement stating the purpose for the deposit. I disagree with his claim of a retainer . Retainers are returned when services can not be rendered he failed to follow directions and then wishes me to pay for his time. I will not pay for his time drawing plans prior to our first meeting when we were to discuss what I wanted to build. He jumped the gun.