BBB Accredited Business since
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This company offers installation and service of commercial and residential heating, air conditioning, ventilation systems, plumbing and sheet metal.
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A BBB Accredited Business since
BBB has determined that Klebs Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Klebs Mechanical include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Matt Klebs, Vice President Mr. Gary Klebs, President Ms. Mary Klebs, Vice President
Heating & Air Conditioning Plumbing Fixtures, Parts, Supplies - Retail Heating Contractors Plumbers Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesKlebs Mechanical Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1107 E 72nd Ave
Anchorage, AK 99518 (907) 344-1128 (907) 365-2514 (907) 365-2555 (907) 365-2500 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (907) 344-1128(Phone)
- (907) 365-2514(Phone)
- (907) 365-2555(Phone)
- (907) 365-2550 (Fax)
- (907) 365-2590 (Fax)
Additional Email Addresses
- - Communication/Mass Email
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In 2012 we contracted Klebs to install the most efficient (and most expensive) furnace that they had in their inventory. In September 2012, the $6K installation was completed.On 8/13/13, Klebs came to install a small part per manufacturers direction. On 8/22/13, Klebs came again to install a new condensate box.On 1/10/14, we came from work to a freezing house. Klebs offered to come on Thursday, 1/16/14, unless we wanted to pay extra for emergency call. We decided to wait and use our gas fire place in the meantime. When the service tech came out, he determined that the issue was our dirty filter. Said it is a very sensitive furnace, so must change filter frequently. On 2/15/14, our costly furnace failed again! Changing filter didnt help. Doubting Klebs expertise and honesty, we contacted a reliable contractor recommended by a family member. Unfortunately, he didnt have prior experience with **** furnaces. He asked for technical manual, but Klebs refused to provide it. The contractor determined that the problem was with pressure switch, so he replaced it.On 9/7/14, the pressure switch failed again. We called the same contractor. He asked if we ever got our furnace tech manual from Klebs. I called Klebs again and after a couple of unpleasant phone conversations, the manual was finally delivered. The contractor replaced the pressure switch again. He also did some re-wiring the pressure switch was sitting low and was collecting condensation, leading to furnace shut down.After this, we contacted **** to examine the installation. The **** representative pointed out that the neutralizer was installed improperly leading to undue condensation and resulting in frequent pressure valve failure. Klebs eventually fixed the valve issue and much later - the thermostat.On 1/6/15, called the **** rep about promised extended warranty and possible reimbursement for repairs that could've been avoided. Was told to speak with Klebs. Called/emailed Klebs on 1/8/15, 1/27/15, and 2/20/15. Silence...
Desired Settlement: Based on the series of frustrating event that couldve been avoided had Klebs installed our expensive furnace properly, we demand the following (either from Klebs or ****, who, it appears, had failed to train properly):1. $173 reimbursement for Klebs service on 1/16/14. 2. $410 reimbursement for Contractor service on 2/15/14-2/17/14. 3. $400 reimbursement for Contractor service on 9/8/14-9/10/14. 4. Extended FULL warranty on the furnace, with week-end calls covered at 100%.
We are familiar with Mrs. **** and have had many
KLEBS stands behind our original response to this claim. However, I will take this time to expand on a few points in hope to provide Mrs. **** with further clarity:
Problems with Product/Service
Read Complaint Details
Complaint: Poor craftmanship on ducting install. Did not address flue liner replacement during estimate, did not install flue liner during install, or follow up repairs,not installed untill a third call out.
Desired Settlement: I would like to split the cost($850) on the install of the Flue liner because of the inconvenience.
Business Response: Initial Business Response /* (1000, 5, 2014/07/02) */ July 1, 2014 Better Business Bureau **** ******* ****** *** *** DuPont, WA 98327 Re Case Number: ******** **** ***** Dear Sir or Madam: We are in receipt of your notification of the above complaint filed by Mr. *****. We have reviewed our records and found no reason to reduce the cost of equipment or services provided to this customer provided by *****. Our review of the case shows the following events: In March Mr. ***** received a proposal for a furnace to be installed in his home. A Flue Liner was listed as an "add-on in case it was needed" to bring the flue capacity into compliance with Municipal specifications. We gave Mr. ***** the choice of whether or not to have this work done because it is sometimes unclear before we begin a job whether this work needs to be performed. We explained to him the work may be necessary to comply with the Municipality of Anchorage's building code. We have found, for this particular issue, passing inspection can depend on the individual inspector and his/her particular interpretation of the building code. As you can see from the attached copy of the proposal, Mr. ***** chose not to pay the additional charges for the flue. Therefore, the work was not performed during the original install. The next call from Mr. ***** was when he asked us to send a technician back out to "repair" our install. Upon inspection, we found the system was completely operational. Per Mr. *****'s request, we performed some cosmetic changes to the job so it looked better to the customer. Mr. ***** then contacted us after his system was inspected to let us know he did not pass *** MOA inspection. We agreed to schedule another appointment for a Technician to come out and install the optional item (the flue) and complete the extra optional work as outlined in the original proposal. He agree to pay the additional cost outlined in the proposal. On May 28, 2014, we completed optional work Mr. ***** had turned down during the original install. It is our company policy to provide quality services to our customers at a reasonable price. We are also required to purchase a Municipal Permit and have our work inspected on all jobs subject to MOA code. However, we have no control over MOA requirements for installation of new systems. We attempt to install every job so it will pass ********* inspection. That is why we made sure Mr. ***** was aware that he may be required to have the additional work done in order to pass *** Municipal inspection. We also made sure he was aware there would be additional costs for the work on the flue as it was outside of our original scope of work. When we called after his initial inspection, he agreed to pay those costs and we proceeded with the additional work. After all the work was complete, Mr. ***** contacted me to ask if I could reduce the cost of the job we had completed for him. I told Mr. ***** I would review our records to see if a discount was possible based on the costs the company incurred to complete the job. However, the review showed our costs exceeded our original estimate and no discount was possible. While we understand the Mr. ***** was inconvenienced by having to be at his home when we were scheduled to do work, both of additional visits were at his request. After this further review of this customer's account, we feel the bill is justified as the scope of work increased, and the fees were explained and agreed upon in advance. We also feel obligated to point out that we will, as is company policy, be charging late fees on the $850 unpaid balance on his account. Please let me know if you have any additional questions. Sincerely, **** ***** President/CEO We can provide a copy of the signed agreement and work orders upon request.
Problems with Product/Service
Read Complaint Details
Complaint: Klebs offers a paid "star service" program for home heating equipment. One of the benefits of this program is that home equipment maintained by them will receive "proirity scheduling". The sales pitch is that you will receive prioritized service in case of equipment failure. Our garage heater failed on us recently (in winter) and we called for service. The scheduler told us it would take a number of days to even have someone come out and look at it. When I asked what benefit my "star service" gets me, I was told basically nothing. I called another contractor and had them come out within a day. While the star service program has other stated benefits besides priority scheduling, I feel that Klebs does not live up to their claims with this program.
Desired Settlement: Refund, explanation, and change in practices.
Business Response: Business' Initial Response /* (1000, 6, 2013/07/16) */ **** and ****** ****** are Gold Member Planned Service customers.Gold members recieve a once a year complete service and maintance on all agreed heating equipment.Gold members get priority over non planned service customers.Gold members also get a 10% discount on all services.They pay overtime rates when overtime occures. Platinum Planned Service members get priority over Gold members. I am not sure when the ******s called us with a failed garage heater except it was "winter". I can only speculate because I have no record of there call but the delay could have been that Platinum members were booked ahead or we were repairing no heats in homes where families become dislodged and damage to plumding system may occur. Garage heaters are a nice convenience and not a requirement therefore we do not classify garage unit heaters as the same urgency as whole house heating systems. We completed a Gold Star Preventive Maintenance to all agreed systems,Water heater,Unit heater and the Forced air heating system for the ******s on June 18,2013. No refund is available. Consumer's Final Response /* (3000, 8, 2013/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) An attached garage includes our utilities and some plumbing. A unit heater being out of service is more than a convenience in our case so perhaps this policy should be reconsidered. If a person is paying for Gold Star service, does this not include priority scheduling for unplanned trouble? It did not appear to be so in our case. Business' Final Response /* (4000, 10, 2013/08/01) */ I want to thank the ******s for there input. We will review our policy and also use this experience as a traning tool.At this point I would like to offer my sincere apologies concerning this matter.Your input has been very much appreaciated.