BBB Accredited Business since

Taylored Restoration Services

Phone: (907) 455-1239 Fax: (907) 455-1249 1896 Marika Rd STE 7, Fairbanks, AK 99709 View Additional Email Addresses http://www.tayloredrestorationalaska.com


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Description

This company offers residential restoration and remodeling services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Taylored Restoration Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Taylored Restoration Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Taylored Restoration Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 31, 2011 Business started: 01/01/1972 in AK Business started locally: 01/01/1972 Business incorporated 12/29/1980 in AK
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-5200

Type of Entity

Corporation

Business Management
Mr. Trent Taylor, President Doug Lipinski
Contact Information
Customer Contact: Doug Lipinski
Principal: Mr. Trent Taylor, President
Business Category

Contractors - General Contractor - Remodel & Repair Home Improvements Construction & Remodeling Services Bathroom Remodeling Remodeling Services Carpet & Rug Cleaners Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Kitchen Remodeling

Hours of Operation
Monday - Friday 8am - 5pm
Alternate Business Names
Taylored Construction Services Inc

Additional Locations

  • 1896 Marika Rd STE 7

    Fairbanks, AK 99709 (907) 455-1239

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Taylored Restoration Services was at my property to do mitigation services and one of their workers turned off the loop valves that allows water to circulate from the main to the home. This continuous circulation prevents the water lines from freezing in our brutal winters. The result of shutting the valves was the main water into the home froze and digging will cost close to 10 thousand dollars. They were the only ones in the home until the plumbers arrived and found the valves closed.Taylored will not furnish me with the name of their insurance company. They also pulled their units to use on another job leaving my house without heat again. It was apparent that they took on more work than they could handle and were cutting corners to grab as much work as possible while doing the minimal amount of customer care.

Desired Settlement: Taylored Restoration Services needs to own up to their employees mistake and make arrangements to have my water service repaired. Every single day that this is unresolved is causing a significant dollar cost to me in forms of heat, electric, mortgage payments, insurance payments. The house had been listed for sale. Until water is restored the repairs cannot take place and I can not list the home for sale.

Business Response: This issue has been turned over to our insurance company and I believe resolved with the homeowner.  There is no evidence to substantiate our employees alteration of any of the plumbing valves or fixtures. 

Consumer Response:  
Complaint: ********

I am rejecting this response because:  Problem is still a problem, there is no water in the home.  Business denies, but, they had new employees and were shuttling between many jobs.  I believe that Taylored should be paying for the attempts to thaw the lines for which I have spent close to $2000. 

Sincerely,

******* ******

Business Response:

Taylored Restoration had opened a claim with our insurance company regarding this issues.

Doug L
*******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Taylored Restoration Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)