BBB Business Review

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This business is not BBB accredited.

Definitive Development

Additional Locations

Phone: (907) 332-6600 13350 View Heights Way, Anchorage, AK 99516 ! There is an alert on Definitive Development !

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This company offers roofing, excavation and demolition services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On August 7, 2015, BBB contacted Definitive Development requesting the company modify its advertisement. Specifically, the company is displaying BBB's seal on its website, Use of BBB's seal may imply BBB Accreditation, although this company is not currently a BBB Accredited Business.

BBB's name and seals are federally registered trademarks owned by the Council of Better Business Bureaus and may not be used without CBBB's express permission.

Despite written requests, as of September 25, 2015, Definitive Development continues to display BBB's seal. BBB has not received the company's written assurance it will refrain from using BBB's seal in an unauthorized manner.

For additional information on the Code of Advertising, please visit

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Definitive Development include:

  • Advertising issues found by BBB
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Definitive Development include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Definitive Development
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 20, 2009 Business started: 05/01/2006 Business started locally: 05/01/2006
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200

Type of Entity

Sole Proprietorship

Business Management
Mr. Ryan Brooks, Owner Mr. Gene Brooks, Manager
Contact Information
Customer Contact: Mr. Gene Brooks, Manager
Principal: Mr. Ryan Brooks, Owner
Business Category

Contractors - General Demolition Contractors Excavating Contractors Roofing Contractors


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.