BBB Business Review

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This business is not BBB accredited.

Alaska Chimney Sweep

Additional Locations

Phone: (907) 522-9959 650 N Eckert St, Palmer, AK 99645


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Alaska Chimney Sweep include:

  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Alaska Chimney Sweep include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Complaint Information

 BBB files indicate this business has received complaints concerning service and customer service issues. Consumers allege that Alaska Chimney Services is paid a deposit for work, but the company fails to show up for appointments and is unresponsive to inquiries or requests for assistance. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alaska Chimney Sweep
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 23, 2005 Business started: 11/20/2008 Business started locally: 11/20/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-5200

Type of Entity

Sole Proprietorship

Business Management
Ms. Cassie Jordan, Owner
Contact Information
Principal: Ms. Cassie Jordan, Owner
Business Category

Chimney Cleaning

Additional Information

On May 16, 2013, BBB attempted to send mail to Alaska Chimney Sweep at 18688 Amonson Rd, Chugiak, AK 99567; however the mail was returned to BBB as undeliverable on May 31, 2013.

On May 31, 2013, BBB called the company at (907) 522-9959 and spoke with owner Cassie Jordan, who provided a mailing address of 650 N Eckert St, Palmer, AK 99645.

To ensure Alaska Chimney Sweep had an opportunity to review and respond to its complaints, on June 4, 2013, BBB resent four previously unanswered complaints to the new mailing address. However, no response was received; on November 11, 2013, the complaints again closed as unanswered.

On October 9, 2013, BBB issued a press release stating, "A Palmer-based chimney service company is accused of accepting down payments, not performing any work and ignoring requests for refunds." http://news.deltanewsweb.com/news/2013/10/09/chimney-sweep-wont-issue-refunds-leaves-customers-hearth-broken

On October 10, 2013, owner Cassie Jordan called BBB and alleged she never received the complaints in the mail. BBB confirmed the Eckert Street address is correct. Per Jordan's request, BBB resent the complaints via e-mail.

As of June 3, 2014, the company has not responded to the complaints.

Additionally, consumers have provided BBB with a copy of Alaska Chimney Sweep's contract. The only contact information on the contract is a phone number; no physical address or e-mail address is provided.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.