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BBB Accredited Business since

A Mobile Mechanic

Phone: (907) 333-3456 5941 Arctic Blvd, Anchorage, AK 99518 http://www.amobilemechanic.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers mobile auto and boat repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Mobile Mechanic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A Mobile Mechanic include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

6 Customer Reviews on A Mobile Mechanic
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 6

Additional Information

BBB file opened: December 03, 2006 Business started: 05/01/1986 Business started locally: 05/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
http://www.commerce.state.ak.us
Phone Number: (907) 269-5200

Type of Entity

Sole Proprietorship

Business Management
Mr. Geoffrey Park, Owner Mrs. April Park, Owner
Contact Information
Customer Contact: Mrs. April Park, Owner
Principal: Mr. Geoffrey Park, Owner
Business Category

Auto Repair - Mobile Road Service - Automotive Transmissions - Automobile Auto Services Boat Repair Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (NAICS: 811310)


Customer Review Rating plus BBB Rating Summary

A Mobile Mechanic has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had them put a new fuel pump in and when I got it back it would start and die tell it was warm so I took it to them told them to check the pump nothing else without contacting me when I came to get it the guy broke the pipe were the O2 ******* goes in and busted the exhaust manifold trying to take the catilac converter off said it was clogged punched it out costed me a new manifold now my truck needs a catilac converter and a O2 sender and still starts and dies I think that Thay need to pay to fix it

Desired Settlement: I think thay should have to replace the O2 sencer and the pipe they broke and the catilac converter and pay for the manifold they broke and fix the problem it still has starting and dieing that it didn't have before they worked on it

Business Response: Customer came in with a no start issue, which required the fuel pump to be replaced, customer did approve the job.
After fuel pump was replaced, truck started but ran poorly.  At this time the customer declined any further repair and he took the truck.
At a later date the customer returned to have the truck checked concerning the start and die problem. The technician spoke to him about
possible tune-up issue and recommended he not do any type of work himself so that he could diagnose easier and scheduled him to come back in a couple days.
Customer returned after the week-end. While talking with the mechanic, he informed him that a buddy and himself had done a tune-up on the truck, but still had the same
problem, and was wondering if the fuel pump we had installed was failing. First step was to check the fuel pressure from the pump, it was well within the specification and asked the customer to come by to see in person. While he was here, he and the tech talked about other possibilities of the problem, and he asked for it to be figured out, and contact with info.
The mechanic proceeded to check out the truck. Hooked up the scan tool which led him in the direction of parts to check.  Unfortunatly, sometimes some things need to be removed during testing process. The 02 sensor was not reading and in need of replacement.  Catalytic converter pipe was so rusty, while trying to remove 02 the bung twisted off the pipe.  Informed customer of degraded exhaust component and informed customer that repair of bung might not be possible du to rusty pipe. However I was able to repair the bung, but the cat was still clogged and needing replaced. Customer did not want to purchase new cat, he asked about hollowing it out and was told that is illegal for a shop to do that, so instead HE TOOK and hollowed it out at a friends house. The manifold did crack, which is a risk when removing rusted exhaust bolts, which we are not responsible for. The customer did pay for the manifold but was charged at our cost. There were no other charges for labor or anything else. We have no problem in working on this truck,  at no cost to help to help the customer out, and would have before now.(Job was done in January) All he needed to do was call to let us know his feeling on the issue. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

6 Customer Reviews on A Mobile Mechanic
Neutral Experience (0 reviews)
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