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Specialty Truck & Auto Inc

Phone: (907) 349-1637Fax: (907) 522-1075View Additional Phone Numbers8225 Hartzell Rd, AnchorageAK 99507-3109

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Description

This company offers automotive parts & services.

BBB Accreditation

Specialty Truck & Auto Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Specialty Truck & Auto Inc's rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Specialty Truck & Auto Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Specialty Truck & Auto Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
I brought my 2003 Chevrolet Silverado to Specialty Truck and Auto on September 11th of 2013 for a check engine light (P0446- Evaporative Emission Vent Control Circuit), and a window that wouldn't roll up. I had a warranty through ******* ******** **** so I gave them my warranty information and ***** **********, the shop owner, said that they would contact the warranty and let me know what would happen from there. He said it usually takes 24 hours for them to get a response from the warranty and another 24 hours for the warranty to send an adjustor to come and inspect the vehicle. 3 days pass and I still had not received a call from *****, so I decide to call. When I tell him who I am, he says that he was "Just about to call". I ask what's wrong with the truck and he tells me the PCM is faulty and I need a new window transmission/motor. He also states, "The warranty is being difficult and has even been hung up on" and said he called back and left a message to speak to a manager. He proceeds to tell me that "an extended warranty is the biggest waste of money..." and that "extended warranty companies do this all the time to waste time". After hearing this I immediately called the warranty company to see why they were being difficult. I find out that the reason the warranty was not coming out to do the inspection is because ***** said, "he would not diagnose the problem again when the inspector came out because he was not getting paid for it". ***** expected the warranty company to just take his word for what was wrong and leave it at that. I also come to find out from the warranty company that there is no record of ***** ever calling back and leaving a message because there is no answering machine, the lines are staffed by customer service representatives at all times. After hanging up with the warranty company I called ***** back and told him what the warranty company had just told me, and he admits to saying that he was not going to diagnose the problems when the inspector comes out because he was not getting paid for it. I say, "Well what am I supposed to do? The inspector needs to come out and look at the vehicle before he can fix it". He says to call them back and have the warranty company call his shop. At this point I am getting quite frustrated because I have to be the middle man when ***** should have just handled it right the first time. I proceed to call the warranty and they say that ***** has to call THEM to make an appointment to have an adjustor come out and to have ***** call THEM. So I call ***** back and tell him he has to call, which he was less than pleased to hear, and says that he will call them and try to get it figured out and give me a call. It is now September 20th and I still have not received a call from ***** so I decide to call again. He says that he has tried to call and has not talked to anyone yet and he will keep me updated. I go an entire week without a phone call from *****, it is now September 27th, 2 1/2 weeks from the day I brought the truck in, and ***** finally calls me at the end of the day saying he talked to the warranty and they agreed to cover all charges besides the diagnosis. He continues to say that my truck will be fixed by the following Tuesday, October 1st and he will give me a call. Tuesday rolls around and its starting to get close to the end of the day so I decide to call and see if my truck would be ready. He says there were some complications and that my truck would be ready by Friday, October 4th and he would give me a call. At this point it had been 3 weeks and my truck had still not been fixed. Friday, October 4th comes around and I STILL don't get a call from *****, so I decide to call for the 5th or 6th time now to see what is taking so long. He says there was a problem with the new computer and they had to take it to the dealership because they didn't know how to fix it. He also said that it would be done by the following Monday, October 7th and he would once again give me a call. So I wait another weekend and on Monday ***** calls me and says he "doesn't know" when they will be getting my truck back from the dealership and that he isn't going to give me an estimated finished date because he just doesn't know when it will be done. By now I have just about lost all hope that my truck will ever be finished. Finally on Wednesday, October 9th, 4 ENTIRE WEEKS after I brought my truck in to the shop, ***** calls and says my truck is fixed and I can pick it up. I go to his shop immediately to pick it up and before I leave he says, "If you have a check engine light come on or anything else happens just bring it in and we will get it taken care of". Well 3 days, Saturday October 12th, my check engine light comes on, so I go to the auto parts store and borrow one of their computer code readers. I filmed the result so I had proof of the code. After a few seconds the code comes back as none other than P0446- Evaporative Emission Vent Control Circuit. The EXACT same code that I brought it in for in the first place. They supposedly had to replace a faulty PCM because that was apparently making the code come up. So why does the same code come up? Well that Monday, October 14th, I call Specialty Truck and Auto and tell ***** that I have the same check engine light as I did when I brought it in and that I would like for them to get it in as soon as possible because I had already been without a truck for an entire month. He says the soonest date he could look at it is Monday, October 28, 2013th, because they are so backed up and don't have time, so I reluctantly say ok. I called ***** on Friday, October 25th to make sure everything was ok and I could bring it on the 28th as we had agreed 2 weeks earlier. He asks if I can wait a few more weeks because they are just so backed up. I said "No, you told me that 2 weeks ago and you specifically said you could get my truck in on the 28th because you were backed up on the 14th. I want it looked at now because you didn't fix it". He then deflects everything I said using every excuse in the book as to why he can't look at it on the agreed date. I say "Fine, when is the soonest date you can look at it?" He then states that he "Doesn't know when he can look at it" and they just don't have time to look at it anytime soon. So I said I would contact him soon and hung up. This is the worst experience I have EVER encountered with an auto shop. It has now been over a month and a half since I brought my vehicle into Specialty Truck and Auto and it is still not fixed. Not only is it not fixed, ***** doesn't even know WHEN they will be able to look at it again.

Desired Settlement
I would like a refund for the amount they charged to "fix" my truck and for them to pay to have my truck fixed at a more competent shop elsewhere in Anchorage, or a full refund and for them to fix my truck 100%. Like i stated in the complaint, it has now been over a Month and a half since I brought my truck in and it is still having the exact same problem it was having when I brought it in originally.

Industry Comparison| Chart

Auto Repair & Service, Transmissions - Automobile, Radiators - Automotive, Brake Service, Auto Air Conditioning

Additional Information

top
BBB file opened: 11/24/1997Business started: 01/01/1993
Type of Entity

Corporation

Incorporated: August 1993, AK

Contact Information
Principal: Mr Keith Manternach (Contact)
Business Category

Auto Repair & Service, Transmissions - Automobile, Radiators - Automotive, Brake Service, Auto Air Conditioning

Alternate Business Names
Specialty Truck And Auto Inc, Mobile Air Conditioning Specialists

Map & Directions

Map & Directions

Address for Specialty Truck & Auto Inc

8225 Hartzell Rd

Anchorage, AK 99507-3109

To | From

LocationsX

1 Locations

  • 8225 Hartzell Rd 

    Anchorage, AK 99507-3109(907) 349-1637
    (907) 344-6227
    (907) 244-6231
    (907) 240-8310

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Alaska, Oregon & Western Washington. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Specialty Truck & Auto Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (907) 344-6227
  • (907) 244-6231
  • (907) 240-8310

Additional Fax Numbers

  • (907) 644-4832
  • (907) 440-6208
  • (907) 250-7534
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 15, 2013. This includes all complaints filed electronically that meet our reporting guidelines.

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Industry Tips for Auto Repair & Service

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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