BBB Accredited Business sinceAdditional Locations
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This company offers automobiles and trucks sales and trades.
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A BBB Accredited Business since
BBB has determined that Alaska Professional Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alaska Professional Auto include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Alaska Department of Commerce Community & Economic Development
550 W 7th Ave Ste 1500, Anchorage AK 99501
Phone Number: (907) 269-5200
Type of Entity
Business ManagementMr. Ali Azzam, President Mr. Husein Azzam
Auto Dealers - Used Cars Heaters - Automotive Truck Dealers Accident Reconstruction Service Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Electric Service Auto Repair & Service Auto Repairing - Foreign Carburetors Engines - Rebuild & Exchange Lubricating Service - Automotive Radiators - Automotive Transmissions - Automobile Truck Repair & Service Wheel Alignment, Frame & Axle Service - Auto Auto Services Auto Dealers - Antique & Classic Used Car Dealers (NAICS: 441120)
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (907) 561-8688(Phone)
- (907) 561-0868 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/1/2015||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: On April 10, 2015 my VISA credit card was charged $2,575.00 without my knowledge from Alaska Professional Auto. When I contact APA they said that a contractor I had hired (to redo my driveway) presented my credit card information to them to charge a down payment on a truck. I did not authorize the contractor to use my credit card in that manner and APA had no right to charge my card. I spoke to Tare (sp?) at APA requesting documentation supporting the charge and after repeated assurances he would fax me the information I visited APA for the first time and Tare copied the purchase agreement. The Buyer listed is********* ****** ****. I have NO IDEA who that person is. While obtaining the documents from Tare I asked to see a letter of authorization from me. a credit card imprint or any other authorization to charge my card (he could not present one because I never gave them one nor consented to the purchase). I requested from Tare to credit my VISA account and he refused. When I asked if Mr. **** was "current" on his payments to APA Tare indicated that the issue is cloudy because Mr. **** was "doing work for us".......it all just sounds too cozy. VISA has refused to reverse charges to APA because they say I gave the contractor my credit card information (to charge up front 1/2 of the total project I hired him for) but the contractor has ended up making charges of well over the total amount of the project. Civil litigation against the contractor will be another issue. APA still holds the title to the truck that my VISA account secured.
Desired Settlement: I would expect the $2,575.00 to be refunded to my VISA account, or a refund check in that amount. APA still holds the title to the truck and apparently has a pretty cozy relationship with Mr. **** so this matter should be between APA and Mr. ****, not with me. I have no collateral in this issue, no title and no truck. I do not know Mr. ****, nor did I authorize this charge nor can Alaska Professional Auto come up with any authorization from me.
MY NAME IS TARE C*** WITH ALASKA PROFESSIONAL AUTO, THE SALES PERSON WHO HANDLED THE TRANSACTION FOR THE PURCHASE OF 2007 FORD F-350 WITH VIN #*****************