Resources for Consumers and Businesses Affected by Yesterday’s Storms

  
     
May 16, 2014

Akron, Ohio – Better Business Bureau reminds those who experience storm damage to take certain precautions when cleaning up and making repair decisions.

Natural disasters like tornados, hurricanes, floods, and fires can bring out the best in people, as strangers reach out to help others in need. Unfortunately, crises also bring out persons who choose to take advantage of the victims.

Some of the most common “after-disaster” scams involve your auto, home and yard repairs or clean-up. Your BBB offers the following tips to homeowners who suffer auto and property damage in the wake of a natural disaster:

  • Check with your insurance company about policy coverage and specific filing requirements. Save all receipts, including those for food, temporary lodging, or other expenses that may be covered under your policy.
  • Be proactive in selecting a business and not reactive to sales solicitations. Make temporary repairs if necessary. Visit bbb.org/akron for lists of BBB Accredited Businesses by industry.
  • Get 3-4 estimates based on the same specifications and materials for big repairs. Check out references that are at least one year-old, verify with your local or state agency that businesses are required to be licensed/registered to do work in your area.
  • Be wary of door-to-door workers who claim to have left-over materials from a job “down the street” or who do not have a permanent place of business.
  • Be leery if a worker shows up on your doorstep to announce that your home is unsafe. If you are concerned about possible structural damage in your home, have an engineer, architect or building official inspect it.
  • Require a written contract agreement with anyone you hire. It should specify the work to be done, the materials to be used and the price breakdown for both labor and materials. Any promises made orally should be written into the contract, including warranties on materials or labor. Be sure their name, address, license number, if applicable, and phone number along with a start and end date for the work are included in contract. Read and understand the contract in its entirety and don’t sign a blank contract. A copy of the signed contract is to be given to you at time of signature.
  • Once you have found a contractor, request proof of a current insurance certificate covering workman’s compensation, property damage and personal liability.
  • Never pay in full for all repairs in advance, and do not pay cash! While many businesses may ask for a deposit, BBB suggests that no more one-third of the job be paid up front. Be sure the contract specifies the schedule for releasing payments to the contractor.

Disaster victims should never feel forced to make a hasty decision or to choose an unknown business. Visit bbb.org/akron for reliable, unbiased information and BBB Business Reviews on local businesses. BBB’s consumer services are offered free to everyone available locally, nationally, online and in person.