BBB Warns of NETFLIX Phishing Scam

January 03, 2012

The Better Business Bureau is issuing a warning that NETFLIX is the latest in a long line of companies to be plagued with a Phishing Scam using their name.


A spokesperson from NETFLIX confirmed the phishing attempt and stated that NETFLIX has identified the website used and has executed a shutdown of that site. The scam is not just limited to NETFLIX customers. It uses the company's name and logo and most of the emails contain the subject line “Netflix Account Closed”. The bogus email contains links that contain phishing malware that can steal information from your computer.


The NETFLIX spokesperson also stated, “We always tell people don’t click any links, go directly to the website, sign into their account. If there is a problem with the account we (Netflix) will typically have a banner at the top of the website that there is a problem with their account.” Consumers can also call their customer service number at 866-716-6812 to speak with a NETFLIX representative about their account.

Phishing is a way of attempting to acquire personal information such as usernames, passwords, and credit card details by posing as a trusted entity in an electronic communication (email). Communications claiming to be from popular social web sites, auction sites, online payment processors or IT administrators are commonly used to lure the unsuspecting public. Phishing is usually carried out by e-mail spoofing, and it often directs users to enter details at a fake website that looks identical to the legitimate one.

Recent similar bogus emails have prompted the BBB to update its advice and recommend the following to anyone who receives these emails:

• Do not to open any attachments
• Do not click on any links
• Delete the email from your inbox, and then delete it again from your trash or recycling folder
• Run a full system scan using reputable virus software

BBB also recommends that all domain owners set up a sender policy framework (SPF) and set their spam filter to use it. Using the SPF standard helps fight spam and phishing attacks by allowing your email servers to verify whether an email is legitimate…or not.

Microsoft offers a simple, four-step process for setting up an SPF: