BBB Business Review

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BBB Accredited Business since

Ohio Basement Systems

Additional Locations

Phone: (330) 425-0797 Fax: (330) 425-1241 View Additional Phone Numbers 8295 Darrow Rd, Twinsburg, OH 44087 http://www.ohiobasementsystems.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ohio Basement Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ohio Basement Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Ohio Basement Systems
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 10

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1995 Business started locally: 01/01/1995 Business incorporated 06/29/2000 in OH
Business Management
Mr. Michael Rusk, Owner Mr. Jeremy Tenney, GM
Contact Information
Principal: Mr. Michael Rusk, Owner
Customer Contact: Mr. Jeremy Tenney, GM
Business Category

Waterproofing Contractors Basement - Finishing Foundation Contractors

Alternate Business Names
Basement Systems Foundation Supportworks of Ohio Tomorrow's Home Solutions . Tomorrowshomesolutions, LLC
Products & Services

This company offers This company provides basement waterproofing, wall bracing and basement finishing services.


Customer Review Rating plus BBB Rating Summary

Ohio Basement Systems has received 4.87 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.