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Goodyear Tire & Rubber Company

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Phone: (330) 796-2121 Fax: (330) 796-2916 View Additional Phone Numbers 200 Innovation Way, Akron, OH 44316 http://www.goodyear.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodyear Tire & Rubber Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goodyear Tire & Rubber Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 404 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

404 complaints closed with BBB in last 3 years | 127 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 54
Delivery Issues 58
Guarantee/Warranty Issues 51
Problems with Product/Service 229
Total Closed Complaints 404

Additional Complaint Information

This company is headquartered in Akron, Ohio and has facilities across the country. The Akron location is also the customer service center for the company's entire operation. Complaints nationwide regarding corporately owned locations are processed by the Akron BBB and addressed by the company's headquarters in Ohio; any complaints regarding an independently owned location are processed and reported by that company's local BBB. This report is based on compiled complaint activity from the company's total service area.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Goodyear Tire & Rubber Company
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 11

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1898 Business started locally: 01/01/1898 Business incorporated 08/29/1898 in OH
Type of Entity

Corporation

Business Management
Mr. Fred Thomas, Vice President North American Retail Mr. Paul Appleby, Customer Complaints Mr. Dave Bard, District Retail Mgr. Mr. James Fein, Regional Retail Mgr. Mr. Rick Godic, Dir-Retail Operation Mr. Don Marteny, #545 Store Manager Mr. David May, #537 Store Manager Ms. Sherry Neubert, Vice Preisdent & CIO Mr. Mark Pillow, Dir-Store Support Mr. A.J. Ritter, #539 Store Manager Mr. Peter Sockis, #544 StoreManager Mr. George Theodore, #533 Store Manager Mr. Michael Weeks, #559 Store Manager Mr. Tra Whatley, #538 Store Manager
Contact Information
Customer Contact: Mr. Paul Appleby, Customer Complaints
Principal: Mr. Fred Thomas, Vice President North American Retail
Business Category

Tire Distributors & Manufacturers Tire Dealers Auto Repair & Service Tire Retread & Repair Auto Repair & Service - Equipment & Supplies

Alternate Business Names
Goodyear Automotive Service Center Just Tires The Goodyear Tire & Rubber Co. The Goodyear Tire & Rubber Company

Customer Review Rating plus BBB Rating Summary

Goodyear Tire & Rubber Company has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 145 Great Oaks Trl

    Wadsworth, OH 44281 (330) 335-2533

  • 1800 Buchholzer Blvd

    Akron, OH 44310 (330) 633-7000

  • 200 Innovation Way

    Akron, OH 44316 (330) 796-2121

  • 2264 W 4th St

    Ontario, OH 44906 (419) 747-4125

  • 3265 W Market St STE 438

    Fairlawn, OH 44333 (330) 867-2300

  • 3453 S Arlington Rd

    Akron, OH 44312 (330) 896-8633

  • 4455 Kent Rd

    Stow, OH 44224 (330) 678-0600

  • 90 Graham Rd

    Cuyahoga Falls, OH 44223 (330) 923-0656

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/29/2016 Problems with Product/Service
8/29/2016 Guarantee/Warranty Issues
8/27/2016 Problems with Product/Service
8/27/2016 Problems with Product/Service
8/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On August 25, 2016 my wife ran over a screw on her way to work and stopped by the Goodyear Auto Service Center on 10220 Stevenson St in Lenexa, KS to get the tire repaired before it went flat (this was on her way and the most convenient place to stop). Since this was not a schedule appointment she left her 2015 Jeep Cherokee for the day to get repaired. For logistical reasons, I picked up her Jeep that afternoon. Upon picking up the vehicle, the TPMS warning light was on and the store manager, Stephen R*****, stated that it would turn off and begin functioning after driving for approximately 30 minutes. After a few days, the TPMS warning light was still on, so I took the vehicle into our Jeep dealership to have the sensor checked out (August 4). Jeep determined that the sensor should be functioning properly, cleared the code in the vehicle's computer, and sent me on my way. Within 30 minutes, the TPMS warning light came back on. I immediately called the Jeep dealership and scheduled an appointment for further diagnostic testing. On August 10, I dropped off the Jeep at the dealership for the TPMS sensor. Within a few hours I received a call stating that they had removed the tire and discovered that the sensor was physically damaged. In addition to the damaged sensor, I was also informed that the bead of the tire was physically damaged significantly and that they could not put it back on the wheel, and if they could, it would not be safe. Because the vehicle is a four wheel drive vehicle, the tread on all four tires needs to be within 3/32" of each other, and since a new tire would be outside the 3/32" limit, we had to purchase 4 new tires in addition to a new TPMS sensor. The diagnosis, labor, and parts for the TPMS sensor was approximately $45. Since we could not be without the vehicle any longer, I chose to get 4 new tires at my regular tire shop. The purchase and installation of 4 Continental Pure Contact tires (size 225/60/18) was approximately $880. Because the tire and sensor were damaged by the Goodyear Auto Service Center, I returned there to discuss the issue with the store manager. During my first visit on August 11, I explained the situation to the service manager (Mike). After explaining the situation to Mike, he told me that they would cover the sensor, but he would have to check with the manager the next day to confirm. After not hearing anything from the Goodyear store on August 12, I again visited the store. This time the manger (Stephen) was there, and after explaining the situation to him, he stated that he would have to investigate. He was confused by the need for 4 new tires and indicated that if that was the case, I should have brought the vehicle back there and he could have helped me out, saying they had plenty of tires they could have put on our Jeep. He said he would check into it and let me know. As part of his investigation, he need the 4 old tires, 3 of which were still good and I had planned on keeping. Additionally, he spoke with the Jeep dealership that serviced the vehicle. The Jeep dealership explained to him the need for the 4 tires and the 3/32" tread allowance was an industry standard for four wheel drive vehicles. After several days of not hearing from the Goodyear store, I called to speak with Stephen on August 17. He indicated that he had submitted a claim with Goodyear and gave me contact information for their customer service. He said there was nothing more he could do, it was not out of his hands. I contacted Goodyear with the information Stephen gave me and was able to reach a customer service representative. She indicated that the person handling my case was busy and would likely call the next day. I received a call from Goodyear on August 18 and the representative stated that they would not be able to cover the cost of the new tires because she had seen the pictures of the damaged tire and there was no way it would have held air for more than 24 hours. However, as a gesture of good faith, Goodyear would reimburse us for the damaged TPMS sensor. I am filing this complaint because I spent $925 on new tires and a TPMS sensor because Goodyear damaged a tire during a repair and pretended nothing was wrong, then refused to make it right once their carelessness/incompetence was discovered. Three separate Goodyear employees admitted fault by being willing to replace the TPMS or tires (if we had come back to Goodyear to instead of our regular tire shop). Furthermore, Goodyear's analysis and ultimate refusal to pay for the tires was based on a picture of a damaged tire. They stated that, based on a picture, there was no way the tire would have held air for more than 24 hours. I am curious how they determined that from a picture. Another issue is their willingness to pay for the damaged sensor but not the tires. Both the sensor and the tire had significant physical damage. Why would Goodyear be willing to admit fault on the sensor but suggest the tire was not damaged by them at the same time (the sensor didn't function after our initial visit to the Goodyear store and could not have received physical damage at any other time). Lastly, Goodyear kept my three remaining old tires, which I wanted to keep.

Desired Settlement: I want Goodyear to reimburse me for the damaged sensor ($45), 4 new tires installed ($880), and the 3 tires they would not return to me ($250: based on price of 168.55 each [tirerack.com] divided by 50% since the tires had 50% tread); for a total of $1175.

Business Response: We area currently in the process of investigating this matter and are awaiting results of a third party inspection to determine the next step.  The customer is aware of this.

Consumer Response:  I am rejecting this response because:  Goodyear has not informed me of any action.  I have called every day for the past three business days and no one has provided me with any information.


Business Response: We have explained the reason for our decision to this customer.  He claims our store damaged the bead on his tire during our service.  If this was the case the tire would have been unable to hold air for any length of time, yet it did hold air for more than two weeks after our service.  While we understand the customer is unhappy with our decision, we are not responsible for the damage to his tire and therefore unable to offer any assistance.

8/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Took car for repairs and still not working. Car was smoking. Took it to Goodyear for repairs. According to them it was the water pump plus other minor things. Picked car up and not more than 2 hours my car was smoking. Called next day and they said to bring it back. I paid almost $800 of my hard working money to get car fix and its not. Once I get this resolved I won't use Goodyear again.

Desired Settlement: Refund because evidently they didn't fix it or they are going to say its something else.

Business Response:

I had called this customer and left a msg to return our call on our 800# on 7/29/16.  He still has not called us back.

Crystal T*****

Customer Service Advisor

************

Goodyear Tire & Rubber Co.

Consumer Relations

8/21/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: 2 tires were replaced on a 2015 Ram 1500 Laramie Crew Cab 4x4 on 07/14/2016 by the Goodyear Auto Service Center at 5811 Atlanta Hwy Montgomery AL. The receipt or invoice number for the transaction was ****** and it stated ONE TIME BALANCE PER CUSTOMER SERVICE. Truck bounced worse than when I brought it in for tire replacement. Truck was brought to dealership in Prattville AL to check the balancing of the tires or if there was another problem. The new tires that were installed were removed from the truck and placed on a Hunter balancing machine for road force balancing. Neither tire was balanced. It was also discovered that one of the tires COULD NOT BE BALANCED AT ALL. Hunter road force machine indicates tire has a balance reading of 35 lbs and that 21.84 lbs of weight would be required to balance the tire. I paid $45.00 to find out neither tire was balanced and 1 of them was defective. The tire was removed from the vehicle and was brought to the same location as listed above on 07/29/2016 for replacement because they carried that tire IN STOCK. The sales person at the counter said he did not know how to do warranty replacement so I would have to return on Monday August 1, 2016. When I said that was unacceptable and I was calling Goodyear about this he mumbled something derogatory and went out into the shop portion of the business. I tried to call Goodyear Customer Service but was on indefinite hold so I emailed the District Manger before leaving. Later that day he replied that Sam was off and that they did not have the tire in stock (which I was told earlier that it was in stock). As of right now I have a $52,660 truck that cannot be driven safely because of a defective tire that was installed by Goodyear and apparently cannot be replaced because a Goodyear employee does not know how to do warranty work and claims that the tire that was in stock is not in stock.

Desired Settlement: Replace and road force balance the defective tire and reimburse me the $45.00 that I had to pay a dealership for balancing.

Business Response:

I have spoke to the customer. I have offered to refund the customer $45.00 that they paid to have the tires balanced at their dealership. We have also replaced a tire at our Goodyear Auto Service Center on 7-14-16. I advised the customer if they have any other issues to reach out to me directly. 

 

We are considering this claim closed. 

8/14/2016 Advertising/Sales Issues
8/9/2016 Problems with Product/Service
8/8/2016 Problems with Product/Service
7/31/2016 Problems with Product/Service
7/30/2016 Problems with Product/Service
7/26/2016 Problems with Product/Service | Complaint Details Unavailable
7/21/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Goodyear at 222 Lee Dr. Baton Rouge, LA 70808 swapped a tire on my car that caused a blowout, endangered my life and forced me to purchase new tires. I went to the Goodyear store at 222 Lee Drive Baton Rouge, LA 70808 on June 9, 2016, for an oil change and to check the alignment on my car. They were taking longer than I anticipated and I had to leave for a 1:00pm appointment in ******* (about an hour away) They said they did the oil change but not the alignment. I said ok I can come back on Saturday to get it done, I just have to leave now. They said ok see you Saturday, printed my invoice and gave me an estimate for additional work I needed. I paid the invoice and left. So as I was driving down the road I noticed my car seemed different in a bad way. I got on the interstate and noticed the car was riding hard and loud which was a dramatic change from when I brought to the shop. The noise was annoying me so much, I called the shop at 12:35pm the person said sometimes that happens when you rotate the tires, you said you were coming back on Saturday we can take a look at it then. I said ok. Well I did not go back on Saturday because I had company come in from out of town so I went back on Monday. I go in on Monday and Randy said oh what's causing your problem is that you need four new tires and he proceeded to show me tires. I said ugg and then stated so this is what the bottom of my car looks like. I was concerned about that really bad tire and thought why didn't they mention that to me then rather than letting me get on the road with that really bad tire. I mean you could see just how warped that tire is. We kept talking and then Randy explained to me about the dates on the tire and when he did something clicked and I knew that was not my tire and I told him that was not my tire. He said we didn't do anything to the car these are the tires you drove in on. I said true but these are not my tires. So now I don't trust what's going on with them and said just get it off the rack because I did not want them to do anything else to my car. I called Skid Marks and asked them to send me a copy of the invoice when I purchased the tires and they emailed it. Attached are pictures of the tires on my car now as you can see the numbers are not the same and I have not purchased new tires since then. So now I am really confused, disappointed, frustrated, and angry. Company refused to assume responsibility. I spoke with a friend and he said to go back and speak with a manager show them everything and see if he would be willing to make things right. So on Tuesday, June 14, 2016, I went back and asked to speak with a manager. Sam the Service Manager came to the desk and I explained everything that happened. He said Mam we would not do that and that he could not do anything about the complaint I would have to speak with Joe and he was gone for the day, I would have to comeback. I went back and spoke with Joe H***** this morning (this is my 4th day back at this shop) and he said we would not do that we don't keep old tires in the shop. I said Joe I did not do this I don't even know how to work the jack and I did not have this problem until yawl touched my car last week and I asked him what is he going to do to make this right. He said we did not do anything wrong and started raising his voice so I raised my voice also. Then he tried to say when I had my service done they recommended then that I get the tires replaced. I told him that was not true and showed him the invoice from the oil change and price estimate for services needed (see attached). No where was it ever stated that I needed new tires. He repeated he could not help me and then I said to put it in writing he is refusing to resolve this. He wanted me to provide the paper and I said don't yawl have paper back there put it on your letterhead. So he wrote it on a plain sheet of paper (see attached) I did make written notes at the bottom with what I actually said. Now in putting all this together I'm looking at the receipt for the oil change that I paid for.

Desired Settlement: I want a written apology from Joe H*****, refund for the purchase of new tires, and a minimum of $500 for the time taken to get this matter resolved.

Business Response: Initial Business Response /* (1000, 5, 2016/07/11) */ Thank you for giving us the opportunity to resolve this matter with our customer. Our customer came into our store for an oil change and tire rotation and experienced a ride disturbance upon leaving our store. Her Toyota Camry had Firestone tires on it, which we neither sell nor stock, so it would be virtually impossible to substitute a tire for her tire. One of her tires did not match her sales invoice from the retailer who sold her the tires, but the other three matched exactly. It is likely that the retailer made an error on the purchase invoice. As a courtesy to our customer I have investigated and checked to see it there might have been another Toyota Camry in the shop at the same time that might have had the same size and model Firestone tire. There was no other Toyota in our shop at the same time, so it is not possible that we made an error and gave her the wrong tire. The customer has purchased four Goodyear replacement tires. As a courtesy, we have offered to refund her the cost of one of her Goodyear tires. She has accepted our goodwill offer and we consider the matter closed.

7/21/2016 Guarantee/Warranty Issues
7/18/2016 Problems with Product/Service
7/18/2016 Problems with Product/Service
7/15/2016 Problems with Product/Service
7/8/2016 Problems with Product/Service
7/1/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I never received the $200 rebate for the tires I purchased months ago using my Goodyear credit. I purchased a set of Comfort Tread Tires online using my Goodyear credit card. The tires were installed at a Goodyear dealership in Hempstead, NY. I had difficulty trying to upload the rebate information; therefore, I mailed the information in. Several months later, I still have not received my rebate. I called Goodyear's customer service, and was told that my online application was not complete. I explained that I forwarded the information via mail, and the rep claimed it was never received. Clearly, Goodyear has no intent on paying the rebate. This is a purposefully demanding process. Even though I purchased the tires using their card, on their website, and installed at one of their certified dealers, I am having unnecessary requests made of me, and a lame claim that they did not receive my paperwork via mail. All this over $200! Maybe I should share this on social media?

Desired Settlement: $200 rebate as promised.

Business Response: Initial Business Response /* (1000, 5, 2016/06/17) */ I obtained a copy of Mr. J********'s online order confirmation and forwarded to our redemption center to process the $140.00 rebate he qualified purchasing the Assurance Comfortred Touring model tire on the Goodyear CC.

6/30/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11/30/15, I purchased two tires and alignment from this business. I had a nail in my back driver side tire. AAA plug the nail and put air in the tire. I took the car to business seeking a patch asking goodyear to remove the plug and replace it with a patch. They call to say the plug was too close to the edge and could not be patched. I called the AAA guy who said nail was near middle of tire. Also they told me that the second new tire I bought and they aligned in 11/15 was worn out and I needed a new tire. the service guy asked if I ran over something in the road and I said no. In summary, the two new tires that I bought from them in 11/15 with alignment needed to be replaced. Given the fact that the AAA guy who owns a tire store said tire could have been patched and Goodyear alignment was faculty. I am seeking reimbursement for the two new tires. I did not get a new alignment because the first one failed.

Desired Settlement: DesiredSettlementID: Refund 50 -100% replacement cost for tires. I have spent $800 in 6 months for same two tires from this business.

Business Response: Initial Business Response /* (1000, 10, 2016/06/27) */ Ms. M******* was given refund offer on the two tires she had to replace. She accepted our offer and her check has been requested. Goodyear considers this matter closed. Initial Consumer Rebuttal /* (2000, 12, 2016/06/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am awaiting a refund for the two tires purchased. the refund is full price for one and half price for the second tire due to a nail puncture. Thank you for your assistance.

6/27/2016 Problems with Product/Service
6/27/2016 Problems with Product/Service
6/20/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 4/27/16 Have car aligned at Goodyear Auto Center,a car that is in perfectly good working order, heading out on 6,000 mile round trip to ******* in one week.they suggest installing new serpentine belt along with new tensioner kit. They install belt but find out they don't have tensioner kit in stock. Without a test drive, they tell us to drive the car home and come back tomorrow. Car breaks down after getting off of interstate. Great difficulty stearing car, AC stops working, all lights including hazard light go out, car shakes violently, can only go 5mph, travel one mile to find safe place to park, car stuck in drive, can't turn car off, finally rip key from ignition. Wrecker shows up. Serpentine belt shreaded and in 2 pieces. Battery is completely drained. Exactly how hot the engine got, no one will ever know.4/28/16Goodyear installs new serpentine belt and new tensioner kit, also find out AC no longer works. They install new AC compressor at their cost because manager says he's responsible because it happened under his watch.pick car up on the 29th. Try and start car three hours later. Terrible squealing noises when you try and turn key. Can't get car into reverse. Back to Goodyear. Claim new belt had debris on it. They clean and condition belt. Within two days grinding noise occurs when turning car on and off. Have very difficult time getting car into drive and reverse without gears grinding. Frustrated with Gooyear. Take car to Hyndai dealership. Run diagnostic test. Find crankshaft pulley separated. Replaced pulley. Tells us there should be no more problems. Grinding noises return when we try and start car.back to Hyndai. Battery is failing. Put in new battery. Next day it takes several attempts to get car to move in drive.Back to Hyndai. They put in new ignition switch and inhibitor sensor module. Go to pluck car up. Car does not move in drive! End up with new transmission. What more can possibly go wrong with our car? We were scared to death to drive our car to Wy and back. Bought new car!!

Desired Settlement: DesiredSettlementID: Billing Adjustment I've reached out to the Goodyear Zone Rep.,Daniel P****, who sent me to Beverly at the Property Damage Claims D/ 805. ************. Beverly has received a complete breakdown of my costs that directly relate to the problems caused by the work done by Gooyear on the serpentine belt. My costs total $2,671.61. I'm more than happy to sign off on this figure. Beverly has offered me $1,000 towards the transmission which expires on 5/27/16. The figure of $2,671.61 is more than fair!!

Business Response: Initial Business Response /* (1000, 10, 2016/06/16) */ Our store replaced the serpentine belt that broke and the tensioner kit. It is unknown why his a/c compressor stopped working but it was replaced at no cost to customer. At no time did we do any work on this vehicle that would have caused a problem with his transmission, ignition switch, or the other issues noted in this complaint. As a courtesy we made a $1,000 good will offer to the customer for half of his transmission replacement which he refused. Initial Consumer Rebuttal /* (3000, 12, 2016/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Goodyear is focusing on the results and not the cause of our problems. Let's go back to 4/27/16. This was our last alignment of a three year contract. When the alignment was done, the sales person, I think his name was Richard, came up with a list of things that he felt needed to be done on our vehicle. At this time Goodyear was aware that we were leaving for a 6,000 mile trip the following week. The total work came to $870. Please note that I only wanted to be compinsated for the serpentine belt and the tensioner kit which cam to $382.88. Now let's get to, what I believe to be the crux of the problem! At the time Richard showed us the work to be done, the tensioner kit was the most expensive item on the list. Richard felt that it was imperative that we put in the new tensioner kit, as he felt the new serpentine belt might not be compatible with the old tensioner kit. He went on to say if the serpentine belt were to break that all major accessories would stop working: power steering, alternator/generator, AC compressor, radiator cooling fan, ware pump,etc. He basically put the scare in us, and we felt that we would be crazy not to put the new tensioner kit in. We agreed, and walked around for the next three hours, waiting for there call, to tell us that the work had been completed. They called and we returned around 4:30. At this time we were told that all the work had been done, except the new tensioner kit, which they found it was not in stock....They told us that it was o.k. to drive the car home, with the old tensioner kit, and to come back the next day when they had the new part.......After warning us at great length as t what could happen if the belt broke, because of the incompatibility with the old tensioner kit, they sent us home. As I've already stated, they never even took the car for a test drive to see if there were any problems with the new belt, before sending us on a 20 mile drive down interstate 75, where the avg. speed is 70!! I can't even imagine what would have happened to us if thr belt broke on the interstate. Not being able to stear your car, no hazard lights, car drops from 70 to 5mph, and so on. If as Richard had previously stated, there was the potential for all these things to happen with the old tensioner kit, then why in God's name did Goodyear let us drive the car home in the first place. Why not get us a rental car and keep our car overnight? We could have easily had a friend come and pick us up, but no, they told us it was o.k. to drive the car home. Is no one responsible for putting us in harms way, knowing full well of the potential problems that could result with the incompatibility of the new belt and the old tensioner kit! Goodyear claims that they are not responsible for the work that we've had done on our car. If Goodyear had not let us drive home without the new tensioner kit, then the serpentine belt would not have broken, and I would not be pursuing this complaint.........Goodyear made a big mistake and refuses to own up to there responsibility in dealing with me, the customer, who is not happy. For the record, I feel Goodyear is responsible for all my costs associated with the broken belt, which could have been easily avoided........When the belt breaks and the water pump stops working, the engine will overheat, without coolant circulating, causing engine damage. According to AA1 Car.com, diagnostic and repair help: These are the possible consequences of engine overheating. Once your engine begins overheating, it may start to detonate. It may and can damage rings,pistons, and or rod bearings. Cylinder damage can occur, vales can be damaged. You can blow a head gasket. Overhead cams can seize and break, on so on. As I've already stated, no one knows how hot the ebgine got and no one can tell you how much damage was done to the engine. Even after the transmission was put in, Hyndais top master mechanic was not sure that all of the mechanical problems had been solved, and there was no guarantee that we wouldn't encounter further problems on our trip out West. All I'm sure of is that we've paid for work to be done on our car, which resulted from the fact that Gooyear never should have let us drive home with the old tensioner kit in the first place, especially after warning us of the potential problems of doing so in the first place, and than telling us it was o.k. to drive home. To make matters worse when we decided to trade our car in, because we were afraid to drive it across country, we got $5,500 for our trade in. The blue book value was $5,400-$6,300. So we just lost the $3,800 we put in to fix it, as it made no difference on the trade in. $2,700 of which was the direct result of the broken belt. We've lost all around since the dreaded day we stopped at Goodyear for nothing more than a routine alignment. My attorney told me that it's possible to get the value of our trade in back in small claims court. I'm aware that the max is $5,000. It's inconceivable to me that the financial and personal pain you've caused my wife and I is not worth the $2.700 we have asked for. Woody&Elaine B**** Final Business Response /* (4000, 14, 2016/06/20) */ While we understand Mr B****'s disappointment with our decision, we did not cause the damage that he believes we did. Our position must remain that we're unable to offer anything other than the $1,000 goodwill offer he has declined.

6/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Damage while removing tire rims and other installed I have rims valued at $1100.00 removed at this shop and other installed. The rims removed were damaged one really damaged. The other 3 slightly. The rims are discontinued. I was going to sell them on Craigslist. They are 2yrs old with less than 500 miles on them in excellent condition. What really upsets me your employee knew they were damaged and never said a word. I found out when I went home and took them out of the box. Now the the store manager is sending the worst one out for repairing. This should of never happened and. I should of been told. This is not professional.

Desired Settlement: Ithis rim can not be found I have checked. If it is not fixed to my satisfaction I don't expect to get the price I paid but I was going to sell the 4 for $800.00 and I feel I should be refunded my $142.00 for my rim installation.

Business Response: Initial Business Response /* (1000, 6, 2016/05/24) */ We are in receipt of your recent letter to advise us of the customer concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. The customers concern is being addressed and handled within store. The store had attempted to contact the customer several times. And left messages. The store had not received a call back. We have spoken to the customer today. He will follow p with the store manager. In regards to how he wants the rims repaired. As a goodwill the store will take care of the rims and setting this up. Once the customer has contacted them. Initial Consumer Rebuttal /* (3000, 8, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We were not contacted several times I did finally speak with Steve he is addressing this. Nothing has been settled with the rims yet, they are trying to fix them. They have agreed to refund my $142.00. I do not want to say this is settled until everything is done Final Business Response /* (4000, 10, 2016/06/01) */ We are in receipt of your recent letter to advise us the consumers concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly The rims have arrived back to the Goodyear store today. The store manager has contacted the customer and notified him. The customer will be stopping in to pick them up. As a goodwill the store will be refunding the customer $142.00 for the tire installation. Final Consumer Response /* (2000, 12, 2016/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) It has no been settled

6/7/2016 Billing/Collection Issues
6/7/2016 Problems with Product/Service
6/3/2016 Problems with Product/Service
6/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a 2012 Jeep Grand Cherokee Overland used from Ft. Collins Dodge Chrysler Jeep 3/28/2015. The starting mileage on the vehicle was 35,566. Part of the condition of sale was the 4 brand new tires were to be installed. I had a set of Goodyear Fortera HL 265/50/R20 installed, and was just informed by Discount Tire after my regular rotation service that now at 55,193 miles the tires are at 4/32" and in need of replacement soon. These tires are supposed to come with a 60,000 mile warranty, but when I went to a Goodyear location after waiting 45 minutes for what I was told was a 15 minute appointment, I was told my warranty didn't apply because I didn't have record of the installation, even though I have documentation through the dealership, and the best they would offer is 25% allowance toward a new purchase. Product_Or_Service: Goodyear Fortera HL 265/50/R20

Desired Settlement: DesiredSettlementID: Other (requires explanation) At a minimum, I would like a set of 4 brand new tires, at no charge, as I have gotten less than 1/3 of the stated warranty mileage out of the vehicle. Ideally, I believe I should be compensated beyond just the 4 tires for wasting my time on multiple calls, an email inquiry, and a long appointment time that caused me to be late getting back to work, on top of me having to deal with submitting this complaint. I would be willing to settle for the tires alone, anything above that would be exemplary customer service and would be greatly appreciated.

Business Response: Initial Business Response /* (1000, 5, 2016/05/19) */ An approval number was issued to Discount Tire at an agreed upon price by Mr. W*******. Goodyear considers this matter closed.

5/27/2016 Problems with Product/Service
5/25/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: A blow out on 1 of new tires that dented up my rim on my truck. I filed a claimed with this new tire and sent in all paper work to get a new rim that the blow out caused it. It was only 6 months old. i was denied this claim because they said it didn't had enough air in it. This is false because before that, I did get a oil change and i know they checked it because i saw them. Several day's later, I had this flat tire. They have my claim and you should call them. Claim number is: *********.

Desired Settlement: I want the money to fix my rim.

Business Response: Initial Business Response /* (1000, 5, 2016/05/20) */ The tire in question was inspected at our Akron headquarters facility and no defect in either material or workmanship was found to exist. Tires can lose air for many reasons beyond the manufacturer's control. While we understand the customer's dissatisfaction, we are unable to assist him with his claim. Initial Consumer Rebuttal /* (3000, 7, 2016/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) no, because your Goodyear techs was the one's that was to checked the tires for air when I went in for a oil change, so for the best on knowledge, they did it. So you are asking me now I have to check or look at them while they are dealing with my truck. I almost lost my life. That tire was only less then 6 months old. You are at fault here, not me. When I put on those new tires, I had tires on my truck when I brought that truck in 2oo2 and had no problem for all of those 4 tires. That tire had problems and your Goodyear tech did not check the tires before he was done or he let the air out because he was stupid and was careless. Final Business Response /* (4000, 9, 2016/05/24) */ Unfortunately the tire in question lost air due to circumstances beyond the manufacturer's control. We apologize but are not able to assist in this matter.

5/23/2016 Problems with Product/Service
5/20/2016 Billing/Collection Issues
5/20/2016 Problems with Product/Service
5/16/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: Took car for oil change. When i got car back door was jammed. Took car home, could not get out of car, the handle inside was broken. Na

Desired Settlement: I just want my handle fixed.

Business Response: Initial Business Response /* (1000, 6, 2016/04/29) */ We are in receipt of your recent letter to advise us the customer concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. We have spoken with the consumer. And requested a diagnostic on the cause of damage she is claiming. And a estimate for the repairs. Once we receive and review that. We will be in contact with the consumer. More Info from Business After several attempts of requesting a estimate for the door handle replacement from the customer, we have not yet received.

5/13/2016 Problems with Product/Service
5/12/2016 Guarantee/Warranty Issues
5/9/2016 Problems with Product/Service
5/4/2016 Problems with Product/Service
5/3/2016 Problems with Product/Service
4/26/2016 Problems with Product/Service
4/25/2016 Problems with Product/Service
4/19/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a vehicle and it had 21000 miles on it and new good year tires. I contacted goodyear 4 weeks ago and was told to bring vehicle to chk tires We bought vehice in june 2014 from dodge they put new tires on vehicle. At time car had 21000 miles and now has 57050 on it thats 36000 miles we put on vehicle. The tires on front and back are bad so i contacted goodyear. They told me to bring vehicle in to goodyear. Now im told cause miles say 57050 tire only jas a 40000 warrent i told them it only has 36000 miles. I was told 4 weeks ago and still nothing from them about tires. And tires and getting worse daily

Desired Settlement: Replace tires

Business Response: Initial Business Response /* (1000, 5, 2016/04/07) */ THANK YOU FOR CONTACTING US AND MAKING US AWARE OF OUR CUSTOMER'S DISSATISFACTION WITH OUR OFFER TO REPLACE HIS TIRES AT HALF PRICE. WHILE THERE IS NO MILEAGE WARRANTY ASSIGNED TO THIS TIRE, WE WOULD CERTAINLY CONSIDER ASSISTING ANY CONSUMER WHO EXPERIENCED LESS THAN SATISFACTORY SERVICE FROM ANY OF OUR PRODUCTS. WE HAVE NO WAY TO VERIFY THE ACTUAL MILEAGE ON HIS TIRES AS HE HAS 57000 MILES ON HIS VEHICLE, BUT WE ARE WILLING TO ACCEPT HIS WORD THAT HE HAS 36,000 MILES ON HIS TIRES. WE EXPECT THIS TIRE TO REACH 40,000 MILES, SO WE FEEL THAT OUR OFFER IS VERY GENEROUS UNDER THE CIRCUMSTANCES. CUSTOMER INITIALLY ACCEPTED THE OFFER AND WHEN HE WAS CALLED UPON RECEIPT OF THE BBB COMPLAINT STATED THAT HE THOUGHT THAT WAS HIS ONLY CHOICE BUT HE WASN'T HAPPY WITH THE OFFER. AS AN ADDITIONAL COURTESY WE OFFERED TO REFUND HIM HIS INSTALLATION FEES. HE INDICATED THAT THE ONLY THING THAT WILL RESOLVE HIS COMPLAINT IS FOR GOODYEAR TO REPLACE HIS TIRES AT NO CHARGE TO HIM. THE CUSTOMER HAS INDICATED THAT HE PLANS TO TAKE ADVANTAGE OF OUR GOOD WILL OFFER, BUT WILL KEEP HIS COMPLAINT TO THE BBB OPEN. WE CONSIDER THIS A VERY GENEROUS GOOD WILL OFFER AND STAND BY OUR DECISION.

4/18/2016 Billing/Collection Issues
4/12/2016 Problems with Product/Service
4/6/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: Just Tires damaged my caliper pistons during a brake job and also damaged the new brakes while re-inspecting them I trusted your shop to do my brakes on October 10, 2015. I got the front and back replaced at your shops recommendation. I was hearing very bad screeching noises from the front brakes and it was convenient for me, so I agreed. 16 days later I bring the truck back because the brakes don't feel safe to me, they felt like if they were worn and not grasping right away. I was in the shop almost 2 hours that night. Keep in mind I had just gotten back from LA with my daughters and we were tired and hungry. You said that they were taken off and put on again just to be on the safe side. I didn't feel a big difference, but trusted that there was no problem. By January the brakes start squeaking again and by February it was too loud and happening every time I hit the brakes. I started to feel more concern because they are new brakes and shouldn't be doing that. I have owned many cars before, much older than my truck and have never had this issue after getting new brakes. I take it back to you guys for inspection on February 10, 2016. After inspection your sales tech tells me that I drive too much and that my brakes are very dirty and that is what is causing them to squeak. I didn't appreciate his comment since it is my car and I think I can drive as much as I want to. That has nothing to do with the brakes malfunctioning so early. I agreed to t them cleaned and machined. When everything was done he says, Oh your caliper piston has a crack. It needs to be replaced for safety issues and quoted me for the replacement of them. He didn't say why it got cracked or anything just that it needed to be replace. That part doesn't just crack and my truck is a 2014 so it didn't make sense to me. I told him I would take it to the dealer. This would have been the best time for him to say that they might have caused the damage or something to that effect, but he didn't. On February 16, 2016 I take the truck to the dealer and they look at me like if I don't know what I am saying because they have never heard of a caliper piston just cracking. They were backed up and didn't get to my truck until the 19th of February. I was put into a rental where I paid for the daily insurance. After inspecting the truck they find that both front caliper pistons are damaged. The right front caliper piston is broken and the pads are glued on to the caliper because one of the clips was missing. When I called Just Tires on Friday the 19th I was told that you wouldn't be in until Monday. I proceeded to call the main Just Tires office and make a report with customer service. Stephanie told me to give her until Tuesday so that she can talk to you and see what happened. The truck didn't get fixed until the 25th which was enough time for you or Stephanie to contact me, but that was not done. I am requesting reimbursement for what I paid the dealer to fix the mistakes done at your shop. I also want reimbursement from the original front brakes that I got in October and for the money that I paid for the rental. I have mailed pictures as well as work orders and receipts to both the corporate office in Ohio and the local shop in Perris at 2055 N. Perris Blvd. #D Perris, CA 92571.

Desired Settlement: I want my money back for the front brakes, what I paid the dealer to fix all the problems and what I paid for the rental during the whole repair process.

Business Response: Initial Business Response /* (1000, 5, 2016/03/24) */ Ms. M*****'s complaint was turned over to our Proper Damage Claims Department on 3/8/16. She will need to contact them directly regarding her concern at **************. They will not be back in the office until 3/28/16. Initial Consumer Rebuttal /* (2000, 7, 2016/04/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) it is acceptable and I have gotten a clear explanation as to the terms.

4/5/2016 Problems with Product/Service
4/4/2016 Problems with Product/Service
3/31/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Relied on the expertise of the mechanic about why my car was pulling to the left, resulted in money that didn't need to be paid ** Note ** I did email the District Manager first at ************************** back on 3/13/2016 but he never responded, which is why I am contacting the BBB. I first visited the location a week or so before the actual date of the work done on 3/1/2016 Invoice: 192139 Vehicle in 3/1/2016 7:34 AM Vehicle Out 3/1/2016 11:39 AM Goodyear Auto Service Center *********************************** Federal Tax ID: ********* Store Phone #************ Hours of Operation: 7a-6p Mon- Sat, 8a-4p Sun Account # ********* Cust # ***** Authorization: ****** Credit Card No: **** Sales Assoc (s): 002 Joseph H. Technicians (s): 054 Ernest B. Total Charged: $347.80 I am writing you regarding my last two experiences with this location. Initially, I went to this location to get a front end alignment done due to my car pulling to the left when driving. The first Negative experience occurred when I showed up at 6:45 AM (due to this location opening at 7AM), I wanted to be the first one in line. So when 7AM came I walked to the door and pulled it, it was locked? I waited a few minutes, no one came to the door, so I called the location and someone answered. I asked them what time they opened and the gentlemen said 7AM, I said okay, but the door was looked. The gentlemen advised me to go around to the other door? I went around and walked inside, no lights were on, the only thing I could hear was the gentlemen talking in the office for an extended period while I was waiting at the desk. the gentleman finally came out and asked me what I needed, I told him I really didn't know, maybe an alignment because my car was pulling to the left when driving it. He said the guy would take a look at it at 7:30am. I asked him, why do you open up at 7am if you don't start work until 7:30am. He responded by saying, "We open up at 7am to get things ready"........... So, I had to sit and wait. Then after my extended wait I was advised that I could not have an alignment done until my hub bearing assembly was replaced (Is what the mechanic said). I did not plan on spending that type of money on that day. So, I left and came back days later to get the alignment done and do the hub bearing assembly replaced based on what the mechanic said days earlier. After another extended wait, a different mechanic this time said not only did I have to change my hub bearing assembly to get the alignment done, I also had to change my inner tie rod then I would be able to do the alignment. After much disappointment of being told one thing by one mechanic and then being told something different by another mechanic I just went with it, because they are "Experts". After sitting and waiting for about 4 hours. Finally the job was done and paid for. I left the parking lot and to my grave disappointment, as soon as I got on the road my car started pulling to the left. Keep in mind, my car pulling to the left was the main reason I went to the mechanic shop in the first place. So I had to go back there and spend more time advising them that my issue still persist. This young guy came into the lobby and showed me a paper, which had my tire pressure written on it from earlier that day, on my left front tire, it said I had 33 pounds and on my right front tire I had 48 pounds of air pressure. So the guy proceeded to balance all of the tires air pressure by putting all the tires at 45 pounds. Once the guy completed this, he then told me to try it out. Guess what?? Problem solved. So hours spent, wasted time and money, not to mention I took off of work to get this done and my issue was fixed in mere minutes. You can imagine I was livid. Why did "TWO" experienced mechanics not catch this? Why was this not checked? Was it to make an unsuspecting customer spend money on something that didn't need? Regardless. I do not like the feeling of being taken advantage of and due to that feeling I will not be going back to that location.

Desired Settlement: I honestly don't want to be charged for anything due to the actual resolution was my left front tire just needed some air. Analysis of my issue should have been caught by the mechanic, but instead I ended up paying all that money for no reason. So yes, I am looking for a full refund, otherwise I will sharing my experience with everyone depending on the outcome of this issue.

Business Response: Initial Business Response /* (1000, 5, 2016/03/23) */ We have verified the parts replaced on Mr. *******'s vehicle were needed for safe operation. The alignment that was performed would not of been able to hold settings without the parts being replaced. Our store manager has offered a free oil change and to discuss any repair concern Mr. ******* has with him and the service manager. We have apologized for missing the air pressure check on the tires. Goodyear considers this matter closed. Initial Consumer Rebuttal /* (2000, 7, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

3/29/2016 Delivery Issues
3/23/2016 Problems with Product/Service
3/22/2016 Billing/Collection Issues
3/14/2016 Problems with Product/Service
3/14/2016 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Bought a new 2016 Honda Accord and tries are wearing early. I bought a new 2016 Honda Accord with 15 miles on the vehicle and bought road hazard certificates from Discount Tire while the vehicle had very low mileage. At the time I was told that the tire tread was 10/32". I just rotated my tires at 5632 miles and the tire tread depth was 8/32" and I immediately left the Honda Dealer and took it to Discount Tire Company because they handle nothing but tires and is on good relationship with Goodyear and I figured this would be a no brainer and we could get an authorization to replace the tires. I was helped by JJ at Discount Tire Co in Burleson, Texas and he called a Goodyear representative and was blown off by Goodyear and told not happening. The representative did not take any info. down nor showed care towards JJ at Discount Tire Co. I was told by JJ he can't do anything. I called Goodyear myself and spoke with Karlton their case #******* and pled my case and he told me that their computer shows that the tries for this model are start tread at 9/32" and he cannot do anything to replace the tires and I'm out of luck unless its a ride issue or manufactures defect. I told him that this is a defect and these tires are going to wear out early and by the time it gets to 4/32" of an inch I would not get the full credit I deserve for replacement of my tires. I wanted to get this done early while the car had very low miles and we could do something about it now, but Karlton told me no. I did explain that if my math was correct the tires would wear out around approx 48,000 miles which these tires were designed to wear out at 65,000 miles. This would happen at 1/32 wear at every 6000 miles the vehicle is driven. I have pled my case and still fell on def ears.

Desired Settlement: I want an authorization from Goodyear to Discount Tire Co. in Burleson Texas to fully credit the tires on my vehicle to replace them with better product that will last the way it was designed to do so. Their Phone number is (***) ********. Thank you!

Business Response: Initial Business Response /* (1000, 5, 2016/02/16) */ Received from business via email on 2/15/16: Good morning David, Mr. W***** was advised that there is nothing wrong with his tires at this point. we also advised him that once the tires reach a tread depth of 4/32 we would assist him on the mileage he has received on a goodwill basis. Also there is no treadlife warranty on his tires as they are OEM original equipment tires. I copied the warranty language from our Tread Life Warranty. "How will Tread Life Limited Warranty charges be calculated? Driving habits, road conditions, driving conditions and vehicle maintenance are all factors that contribute to tire wear. If your tires do not reach the miles/kilometers listed in the Tread Life table and meet with all the terms of the Tread Life warranty (read below), the tires will be replaced as follows: If the tread wears evenly down to the treadwear indicators (worn to 2/32") before delivering the warranted mileage, the tire will be replaced on a prorated basis, if the original invoice is presented showing the vehicle mileage when the tires were originally installed. EXAMPLE: If your tire had a tread life limited warranty of 80,000 mi. (130,000 km) and delivered 56,000 mi. (91,000 km) prior to wear-out (down the 2/32"), the tire will be replaced for 70% of the advertised selling price of the comparable tire at the time of adjustment. If the price of the new comparable tire is $130, the cost to you would be $91, plus any additional charges such as mounting, balancing and any other applicable taxes and government-mandated charges. The Tread Life Limited Warranty applies only if you are the original purchaser and the tires have been used only on the vehicle on which they were originally installed, according to Goodyear or the vehicle manufacturer's recommendations. However, the Tread Life Limited Warranty does not apply to tires: Used in commercial applications including, but not limited to, police, taxi service, national account, government, and contract sales Supplied as original equipment Installed on any vehicle other than the vehicle on which they were originally installed That after leaving the producing factory have had the tread pattern altered in any manner such as, but not limited to, siping, carving, shaving, or having any material applied to the tread surface You must retain your original tire purchase invoice (see the second bullet under Owner's Obligations) for Tread Life Limited Warranty consideration." So at this time we will not be replacing his tires. Thank you, Carol G****** Consumer Relations

3/14/2016 Billing/Collection Issues
3/10/2016 Guarantee/Warranty Issues
3/8/2016 Billing/Collection Issues | Read Complaint Details
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Complaint: Just Tires changed out my new rims for other rims and damaged the new factory rims in the process. I took my 2016 Hyundai Tucson Sport to Just Tires In Garner, NC on Bratton Dr o have the new factory rims replaced with another set of factory rims my wife liked better. After they were done the service tec came out after he seen me looking at the rims that came off my car, which were new, the car only had 600 miles on it, to let me know he scratched one of them. The rims all had scratches on them and had no marks on them before I brought the vehicle to change out the rims. I have photos of them and told the manager Mile to be careful. He looked at them rims and said don't worry. I have in writing that they would repair them or replace them. A company came over to re-clear them but I can still see the damage. The rims are $529 a piece. They were not damaged prior to coming to Just Tires which they confirmed in writing.

Desired Settlement: Replace them for $529 each from Hyundai or put tires on my other vehicle which is a 2014 Mazda CX-5

Business Response: Final Consumer Response /* (2000, 5, 2016/03/08) */ Received at BBB via email: Hello, Just to let you know my issue was resolved by Just Tires here in Garner NC and I am 100% satisfied with the out come. Thank you, *** ******

3/8/2016 Billing/Collection Issues
3/8/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Not changing filter and saying things don't work when they did. I was charged for oil and filter change.As my son worked on my car he noticed the filter wasn't changed.They said my brakelights didn't work but did.

Desired Settlement: Free oil change and 30 dollars

Business Response: Initial Business Response /* (1000, 5, 2016/02/03) */ Received at BBB via email: The Better Business Bureau Attn: ************ ********************************************* RE: Mrs. ************ Complaint Case #; ******** We are in receipt of your recent letter to advise us of Mrs.*******'s concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Mrs.*******'s Consumer Relations claim was thoroughly reviewed. and the decision to deny the claim was not an easy one and Mrs.*******'s disappointment could be anticipated. After doing some research , I found that her vehicle has two filters. The front filter is for the transmission and the filter towards the rear of the engine was for the oil. The customer contacted the store stating oil filter had not been change. The vehicle was brought back in and the customer was taken into bay area of the shop and shown the 2 different filters and which one is the oil filter. Based on this information the store did the requested work. If we can be of further assistance, you may contact us during normal business hours at **************. Mary C***** Goodyear Consumer Relations Innosource, Inc. Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) They say things are wrong with my car when tjey are not..... Final Business Response /* (4000, 11, 2016/03/01) */ Received at BBB via email: The Better Business Bureau Attn: ************ ********************************************* RE: Mrs. ************ Complaint Case #******** I have reviewed the invoice and inspection sheet done by the store. The requested work was done by the location and during normal inspection they found other issues. Mrs.******* was made aware of what was found and the recommendation for repair. She declined those service and was only charged for work she requested to be done. If we can be of further assistance, you may contact us during normal business hours at **************. Mary C***** Goodyear Consumer Relations Innosource, Inc.

3/7/2016 Billing/Collection Issues
2/29/2016 Problems with Product/Service
2/29/2016 Problems with Product/Service
2/24/2016 Problems with Product/Service
2/19/2016 Problems with Product/Service
2/18/2016 Billing/Collection Issues
2/18/2016 Problems with Product/Service | Read Complaint Details
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Complaint: I paid for a valve stem replacement and tmps sensor for a tire. They installed an after market product which is not compatible with my van. My frustration leading to this point began on Sat Dec 5th. I had a slow leak in my tire and went to a Just Tires store they own to get it looked at. While they dunked the tire and found no leak and didn't charge me, it took and hour and a half. Over the week I still had a slow leak. I set an appointment on Sun Dec 13th to remount the tire. I brought it in, and after 1.5 hrs they tell me they dunked the tire and didn't see a leak. I then had to wait another 1.5 hrs for them to do what I asked and paid for. This brings us to Mon Jan 11th. My valve stem breaks on that tire and think it might be a good idea to replace all of the stems and sensors since I'm at 96k on the van. I call to confirm they do indeed have the parts, but have two options for types of stems. I set an appointment then use PTO (as a teacher I get paid for the day over the summer if I hadn't used it) to go get the tire fixed. I show up 30 min early even, they don't have the parts to fix my van. After 45 min of calling, they determine that I either reschedule and come back another day after they get the parts, or wait and they can get the part to fix the one tire. I decide to wait and they explain it should be an hour. 1hr and 45 min later it is finally done. I pay the full price of 140.26, however the sensor isn't fully programmed and they tell me it will after I drive it. The "alert" for that individual tire goes off that day, however the next morning after the car set overnight, I get a new message "Check TPM System". I drive it some more seeing if it will go away, the problem persists until Wed. After work I call the Just Tires store and the individual answering the phone tries to tell me it is normal for my car to have error messages (not true as they arise I get it fixed). I decide to give the manager who assisted me a chance. I was offered no compensation, just told they have to look at it, but it is not the sensor. I asked what I get for wasting more time and the job being done 1-incomplete as originally planned 2-improperly... nothing. I call corporate to give them an option to rectify it. She suggests that since I've wasted my time to take it to the dealer to get it looked at and get her an estimate. I complain this would waste my time as that implies I would need two trips. She agrees and says to get it fixed in one trip and get her the receipt. I say can I get it in writing, she says no. At this point I have also talked to not only the dealer but an independent and unbiased mechanic. Upon describing the details to them, both agree it is an incompatibility issue with the after market TPMS sensor. I can continue to try various after market ones hoping one properly syncs with my system, or I can go with an OEM part. As I do not have time to it to the dealer to get a written quote at this time I did speak with them. The part from them (*************************** in ************) is $94.95 with labor at $35, along with any additional charges concerning balancing or resenting the system which may need occur. With tax it will be at least $140-$150. Funny aspect is, I have a quote on the tires and was going to give Just Tires a second chance (from years ago) when buying my tires (I asked for a quote), as well as replacing the 3 other stems and tpms sensors (I had a quote and a note in the system for when this would happen). Due to their horrible customer service I wish to no longer have to deal with them,

Desired Settlement: At this point, I wish to have as little contact and be done with Goodyear and Just Tires completely and take my business elsewhere. Since the job was done improperly, I do not wish to have contact with the store, do not wish to waste anymore time and it was even suggested to go to the dealer by the corporate office, I simply want a refund on the service completed Mon. Jan. 18th only for the total of $140.26. The time spent was over double the estimate, they were not prepared with the parts even after I called to confirm and it was not completed as paid for. There is no justification for me to go back and waste further time.

Business Response: Initial Business Response /* (1000, 5, 2016/01/29) */ The Goodyear Tire & Rubber Company Consumer Relations Department D/728 200 Innovation Way Akron, Ohio 44316 Tel: (***) ******** Fax: (***) ******** January 28, 2016 The Better Business Bureau Attn: David D***** 222 West Market Street Akron, OH 44303-2111 Customer Name S*** K***** RE: BBB Complaint Case # ******** Consumer Relations Claim # ******* We are in receipt of your recent letter to advise us of Mr. K*****'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Mr. K*****'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate him in the amount of $140.26 for services rendered. We have explained that before we are able to issue this reimbursement, he will have to provide us with an invoice showing that he has paid to have the same service performed at another location. Mr. K***** is not willing to pay for the work to be done at another location before being reimbursed. Without paperwork showing that the same repair has been made again, we don't have any information verifying the situation. If we can be of further assistance, you may contact us during normal business hours at 1-***-********. Sincerely, Jodi B*** Consumer Relations Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Considering this is a "satisfaction guarenteed" it's a joke, buyer beware and avoid Just Tires (plenty of other options). After 3 Trips, 7+ hours across them (when they quoted me 1 hour for each), nearly $200 total spent, 1 used PTO day which I get paid out for over the summer, and considering the fact the final time I went for a job, they couldn't even do (even after calling ahead to verify they had the parts for all four tires they didn't and could only get 1/4 of them), the pushed initially for me to come back to them. My time is more valuable than to go back and spend more time "correcting" the problem, not to mention I don't trust them to do it right. They want a written estimate, for which I would have to pay a $136 deposit to have the van looked over at the dealer (who I can trust) or put up front the approximate $150 to fix it. I also have to find the 2+ hrs (depends on wait) to do so. I don't have an extra $136 (I'm a preschool teacher in the ghetto of ******* for crying out loud) nor hours to spend at the present moment. They had THREE chances to do the job right and failed to do so. And want me now to put up front MORE money for their mistake and wait on them. As I am only asking for the cost of the final (partial job that should have been complete), not anything else, not my time and not even the full price the dealer would charge for original OEM parts, I feel I am being complete reasonable while they are unrealistic, inconsiderate of the time and money for the working class, and not to mention presenting horrible customer service. Not only has Just Tires lost my business (I was going to get the other 3/4 of the tires "fixed" as well as received a quote for a new set of tires which I was going to get this summer) but so has Goodyear. After 32 years of me and my family for three generations ONLY buying Goodyear tires (what's funny is it could even be proven by looking up me, my father and my grandfather in their database ha), it's time to give our hard earned money to someone who cares and has good customer service.

2/12/2016 Problems with Product/Service
2/12/2016 Problems with Product/Service
2/9/2016 Billing/Collection Issues
2/3/2016 Problems with Product/Service | Read Complaint Details
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Complaint: Went to this place of business on 12/17/2015 for a tire leak. Was told there was a defect in the sidewall of the tire and could not repaired. Was then told the spare could not be accessed because the lower mechanism was not working correctly. I had to get to Georgetown TX for business transaction. The situation that was presented to me was the tire could not be repaired and the spare could not be gotten at so a new tire was purchased. Once the truck was home, the spare tire lowering mechanism was looked at, tools supplied with the truck was gathered and within 10 minutes, I was able to lower the spare tire mechanism as is designed to work.I then contacted the manager of the store, Brandon and advised him that I was able to access the spare tire without difficulty and that I wanted a refund on the new tire that was purchased unnecessarily. I was told that the district manager, Dan H****** would have to authorize the refund. I then contacted Dan and was told that it was my decision to purchase the new tire, that the damaged tire could have been aired up and watched. I told him that a trip to Georgetown had to be made 70 miles south and that driving on a tire with damage to the side wall would hardly be safe and was offered no other good options to my situation other than purchasing a new tire. He refused to refund any money on the tire. He added that a new tire would eventually have to be purchased anyway which is true and in fact 4 new tires that had been previously ordered were waiting in Georgetown to be put on while my other business transaction was being tended to. He refused to refund any money on the tire that clearly was not necessary to purchase since a good spare was available to be put on. Product_Or_Service: Vehicle tire Order_Number: Invoice # ****** Account_Number: Acct # *************

Desired Settlement: DesiredSettlementID: Other (requires explanation) I should be refunded the $166.33 that was unnecessarily spent because of misrepresentation of the need to purchase a new tire at that time and at that business.

Business Response: Initial Business Response /* (1000, 5, 2016/01/19) */ We are in receipt of your recent letter to advise us of the customer concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. The Consumer Relations claim was thoroughly reviewed .Goodyear has offered as a goodwill to refund the customer for the tire installation package of $24.75. Which he has accepted. Initial Consumer Rebuttal /* (3000, 7, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I most definitely do not except their response. Their most recent story is that the technician did not feel he could lower the spare tire mechanism without damaging the bumper! I have unsuccessfully tried to upload 2 pictures of the truck, one with the tire in the raised position and the second one with it in the lowered, accessible position. Review of the picture would so no damage having to be done to the bumper with no sledge hammers or crowbars needed in the process. At this point I can only come to the conclusion that a fraudulent sales technique was used to sell the tire. I did accept the piddly amount of $24.75 offered buy the corporate office as a payment towards the full amount owed. I have done business with various Goodyear stores in the past but never been subjected to this type of treatment, which apparently is condoned by its corporate office. Profits do roll uphill of course. I will continue to try to upload the pictures I have for the record. Final Business Response /* (4000, 9, 2016/02/01) */ We are in receipt of your recent letter to advise us of the customer concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. The customer son whom owns the vehicle and visited the Goodyear Auto Center , was made aware at the time, that the spare tire lowering mechanism that goes into the bumper area was not accessible to remove properly without further damaging the vehicle. The customer authorized the replacement of the tire. We have offered and the customer has excepted the tire installation fee $24.50 as a goodwill.

2/2/2016 Advertising/Sales Issues
2/2/2016 Problems with Product/Service
2/1/2016 Delivery Issues
1/26/2016 Advertising/Sales Issues
1/25/2016 Billing/Collection Issues
1/25/2016 Problems with Product/Service
1/25/2016 Problems with Product/Service
1/18/2016 Guarantee/Warranty Issues
1/14/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Defective tires I am filing a complaint with Goodyear due to defective tires on my 2015 Honda Accord Sport that I purchased in February 2015 from Pohanka in Salisbury,MD with vin# *****************. I initially went back to the dealer on May 20,2015 concerning this issue and was told just to keep rotating the tires as i had been doing at the correct mileage which i did but the problem became a noisy rough ride so I went back to the dealer again approximatela month later and a tech came out and did a visual check and a manager informed me that they didn't have anything to do with the defective tires and that the issue had to be resolved with Goodyear company. I went to an authorized Goodyear location in Ocean City,MD on November5,2015 and a tech did a visual inspection and was told to ride it out.On November 6,2015 On November 20,2015 Dean talked to Goodyear and they agreed to cover 50% of the cost of the tires. I feel like this is unfair because if something is defective from the factory then the company should be liable. The claim# for this transaction is 1497762 and the amount I paid was $399.20 and I paid cash.I requesting a refund in full for these tires. I would greatly appreciate if this can be handled in a timely matter. Thanks in advance.

Desired Settlement: The settlement that I am seeking from the company is a refund in full for $399.20

Business Response: Initial Business Response /* (1000, 5, 2015/12/17) */ We are in receipt of your recent letter to advise us of the customer concern with the original equipment tires. Our goal at is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. We have reviewed and the tire condition is a non-warranted condition.

1/11/2016 Problems with Product/Service
12/30/2015 Problems with Product/Service
12/28/2015 Problems with Product/Service
12/21/2015 Problems with Product/Service
12/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on Oct 18, 2015 I arrived at Just Tires to get two new tires and a oil changed with no damage on my car at the top of the drive side of my car. Before I left I took a look at my car and found damage at the top of my car on the drive side, I notified the manager and the manager notified the employer that was working on my car. we both took pictures of the damage, I requested to talk/ make a complaint with the manager and she notified me that I would have to come back and talk to the manager about this damage. I also was made aware that the Just Tire employed overfilled my car with oil that could cause damage to my engine, I emailed and phone several time to the store manager and he flat told me that it was not done their and that my car was not overfilled even though I had told them that I went some where else and they checked my oil and it was not correct. I finally went back and they checked and corrected my oil but still refused to pay for the damages that occurred when my car was receiving services at their shop.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like for the damage to my car to be repaired asap.

Business Response: Initial Business Response /* (1000, 5, 2015/12/08) */ I have reviewed the claim. Our Property Damage Claim Department has already denied this claim. The damage was marked on the back of the work order before the work was started on the vehicle. Our Property Damage Claim Department also reviewed the video from the location with the customer and the damage was evident on the film while the vehicle was being pulled into the shop. The claim is denied. No further assistance is being offered. We are considering this claim closed.

12/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased tires online. Installed locally. Payed for tires and installation. $80 rebate promised. Wont accept any proof of purchase. Problem date current. Purchased online from Goodyear Corp. on 10/22/2015. Qty 4 P215/60R16 tires. Order # **********. Installed locally 10/24/2015. Charged to Discover Card on 10/22/2015. Amount $618.45. Filed for $80 rebate next day. Mailed information requested. Was contacted later that they needed a receipt. When does the seller ask the buyer for a receipt. I have tried to send them the information a number of times. Always a problem; wrong formats etc. I sent the format they required. All information they need originated and is on file at Goodyear. I suspect that the rebate program is administrated by an outside vendor because they claim they can't access Goodyear's files. I have exhausted my abilities and patience.

Desired Settlement: $80

Business Response: Initial Business Response /* (1000, 5, 2015/12/07) */ Received via email: Hello Sir or Madam, We have received customer complaint and are in contact with him . He is sending us his receipt by mail. We would try to resolve the complaint as soon as we receive his receipt. Let us know if you have any question. Best Regards Al S**** Bilingual CSR Innosource/Goodyear

12/14/2015 Guarantee/Warranty Issues
12/10/2015 Problems with Product/Service
12/8/2015 Billing/Collection Issues
12/7/2015 Problems with Product/Service
12/1/2015 Problems with Product/Service | Read Complaint Details
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Complaint: We took our car in for a check up before a long road trip. When the auto center checked our oil, they damaged the oil drain O-ring in the process of putting it back. Our oil light came on in the middle of nowhere, Indiana. At first we tried replacing the oil, but that didn't work. Then we pulled over (fortunately there was a mechanic to pull over to) and found out that the ring had been damaged. We called the auto center to tell them what had happened and one of their employees or managers, whom we had dealt with before, was very apologetic and asked us to send all the expenses we incurred as a result of their mistake. We sent in the receipts with a letter and the oil ring and all our contact information within 2 weeks of the incident. Three months and over 25 phone calls later, we are still attempting to get our promised reimbursement. If we hadn't noticed the problem when we did, and if there wasn't a mechanic at hand to help us, our car would have been severely damaged and we would have had trouble making a cross-country trip to a new job. The Auto Center, which we've had such good experiences with before (and to whom we've been good customers) has been a severe disappointment in this instance.Product_Or_Service: Car check/tune up

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Other (requires explanation)We have been trying to get a refund/reimbursement for the expenses we incurred as a direct result of their mistake: $76.48.

Business Response: Initial Business Response /* (1000, 5, 2015/11/19) */ Received from business via email: David, I have contacted Ms Deepa D********** and have settled the matter. I will refund her the $76.48, which she has accepted. Thanks Carol G****** Consumer Relations French Canadian CSR Goodyear Tire & Rubber Co. 200 Innovation Way Akron, OH 44316

11/30/2015 Problems with Product/Service
11/27/2015 Problems with Product/Service
11/25/2015 Problems with Product/Service
11/20/2015 Problems with Product/Service
11/17/2015 Problems with Product/Service
11/16/2015 Problems with Product/Service
11/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: in June I had my tires rotated and balanced, the paperwork specified no air pressure adjustments, I have nitrogen in my tires, the shop guys released pressure from my tires and refilled to regular pressure with just air. they told my son ( who took my truck to them because I was at work) that they had nitrogen service, In September I had a bolt in my tire and my daughter was taking the truck in for tire repair, they released the rest of the nitrogen from my tire to repair. I bought the tires and wheels from them about a year ago, I got all of the road hazard and also lifetime rotation and balance so I could extend the life of my tires. I spent over 1500.00 on these, I did call Goodyear corporate office, spoke with a lady named Christa, she was very rude and uncooperative, her phone # is ************. my case # is *******. she told me to go have my tires redone at my cost and send her the receipt and she would review it.as of right now I do not trust them . Product_Or_Service: tires and wheels

Desired Settlement: DesiredSettlementID: Replacement I would like the dealer to have my tires refilled at no cost to me. I paid the extra money to have them filled and they messed them up.

Business Response: Initial Business Response /* (1000, 10, 2015/10/27) */ I have told Mr. M***** more than once to go ahead and get the nitrogen service done and submit an invoice to me for reimbursement. We have no means of authorizing this prior to him going. He would need to pay for the service and send in his invoice showing this and we would reimburse him back. We just cannot pay upfront. Initial Consumer Rebuttal /* (3000, 12, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I should not have to pay out of pocket for a mistake their people made, the Goodyear store could call ***** Chevrolet and schedule an appointment for my truck to be refitted with nitrogen. they can pay for it. I didn't make the mistake. now my tires are not going to be maintained properly due to this litigation process. basically they get to treat customers as they please and no one is held accountable. Final Business Response /* (4000, 14, 2015/11/11) */ Talked to store mgr., and found out that they do have an account with ***** Chevrolet. They will pay for the nitrogen this time. Called customer back to discuss. He is satisfied now and says we can close the BBB complaint. Final Consumer Response /* (2000, 16, 2015/11/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did do as I asked to begin with. Thank you.

11/10/2015 Billing/Collection Issues
11/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had rear brakes repair done at the Goodyear tire facilities on 13035 Louetta Rd in cypress Texas, in June, 2015. However on three occasions I have proven their service and mechanics to be impotent. After having my brakes done at their facilities and experiencing a vibration in, my car I went to their shop and they told they could not find anything wrong and I had a broken tire belt on my rear tire and they did not see it; second the mechanic install my hub cap wrongly crushing my air valves on all four tires either he dont know how to install them or he does not care; thirdly after experiencing another vibration and told that the brakes they had install on my rear wheel were warped and still under warranty the service stall refuse to repair them stating they dont think anything is wrong on three occasions to their shop,can anyone help me? Product_Or_Service: complete rear brake system

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like them to take responsibility for their actions and compensate me for my time and abuse they have given me as a business and service failure on their part

Business Response: Initial Business Response /* (1000, 5, 2015/10/29) */ We contacted customer on several occasions the past two weeks and we also sent an e-mail and customer never returned any of our messages. Also a letter was mailed out to customer asking if he can contact us in order to address his complaint.

10/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Just Tires suppose to do and alignment on my car and they said I needed to replace my tires rods also the alignment was off I had to take the car back two times now my car is swiveling all ove the road when I took it back they said now I need motor mounts I was in the repair shop for 5 hrs for those repairs I don!t know if the are license mechanics the cost for this service is $699, which I had to put on a just tires credit card. according to another mechanic that is not what I need. I will be contactin Federal Trade Commission's BCP division. This is the only car I have at this time this need to be repair immediately because of the danger of driving it in this condition. When I took my car there it was in better condition they made it worse.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Either this company fix the problem or

Business Response: Initial Business Response /* (1000, 5, 2015/10/16) */ To Whom It Concerns: The Goodyear Tire and Rubber Company has reviewed this complaint and contacted the Complainant. After speaking to the Complainant and our Goodyear Auto Service Center it was determined that all of the Complainant's concerns have been resolved. There is no further action needed at this time. I have advised the Complainant, if they need additional assistance in the future to please contact us. Kathleen M******

10/27/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/13/2015 Problems with Product/Service
10/12/2015 Problems with Product/Service
10/9/2015 Problems with Product/Service
10/7/2015 Problems with Product/Service
10/5/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
10/1/2015 Guarantee/Warranty Issues
9/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I brought my car in for State Inspection, oil change and tire rotation. They told me my car failed inspection because of ball joints. Ball joints are not part of the state inspection process nor can they cause a car to fail inspection. They basically tried to hold me hostage for a $677.52 estimate to correct the problem and then pass inspection. I want nothing from them, they lost my business, 3 cars. I'll say nothing good about their business where once I had. I sent an email to the manager no response. They had the nerve to send me a letter urging me to get the problem fixed along with an expiration date on the estimate. They are ripping people off. Product_Or_Service: state inspection Order_Number: Estimate # ******

Desired Settlement: DesiredSettlementID: Repair They should fix my ball joints for free and apologize for their dishonest business practice.

Business Response: Initial Business Response /* (1000, 10, 2015/09/16) */ Contact Name and Title: Jennifer Consumer Relatio Contact Phone: ************** Our Highland Village Goodyear Auto Service Center refunded Mr. ******** the State Inspection fee and apologized for their error. Ball joints are not part of the state inspection process and they sighted they should not of failed the customer's vehicle, instead, only informed him of the problem. This concern has been addressed by Goodyear upper management. We're unable to honor Mr. ********'s request to replace his ball joints at no charge due to our location not being responsible for the part failure.

9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/22/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service
9/17/2015 Guarantee/Warranty Issues
9/16/2015 Problems with Product/Service
9/16/2015 Delivery Issues
9/15/2015 Problems with Product/Service
9/15/2015 Problems with Product/Service
9/14/2015 Problems with Product/Service
9/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Employees at this store damaged my car on purpose to sell services I did not need. On 7/25, went to store at *****************, ***********, ******** to get a front end alignment, but crew first tried to imply I needed an expensive suspension job. Then when I turned them down, they drained my battery and damaged the electronic components and now my car is showing the "check engine light" and "service air bag" lights that are since visited this store. management will not acknowledge my problem.

Desired Settlement: 1) Repair of "Check Engine" light on issue at no charge to me at a repair shop of my choice at the management expense. 2) Repair of "Service Air Bag" warning light issueat no charge to me at a repair shop of my choice at the management expense. 3) Loaner vehicle at no charge while my vehicle is in for repair. 4)Written Apology letter

Business Response: Initial Business Response /* (1000, 5, 2015/08/20) */ Date: August 20,2015 RE: ******** Consumer Relations Claim #******* We are in receipt of your recent letter to advise us of Mr. ******* *****'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. We have reached out to Mr. ***** and are awaiting to receive his estimate for repairs. His paperwork will be thoroughly reviewed and he will be contacted with an update. If we can be of further assistance, you may contact us during normal business hours at 1-800-********. Sincerely, Consumer Relations

9/4/2015 Billing/Collection Issues
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I been a customer of good year for over 10 years been getting oil changes repairs, buying tires, just to find out that they untruthful about telling me that I had a oil leak after I came back to let them know that I have oil in my drive way I was told it was cus oil leak out on the side I trust these people after that I was told I have a major oil leak I still went back to them to have some other work done that cost me 905.00 went back the next day to tell them about it I was told they were busy then I call the customer service number to be but on hold for a about a month then I call the distinct manager who brush me off now on the work they done on my ac the belt they put on there pop now they want to charge me for why the belt pop it seem to me they really over charge me and did me very very wrong and I think they records such be look over very carefully and the sale assoc SHAWN D NEED TO HAD A VERY STRONG TAIK TO.

Desired Settlement: DesiredSettlementID: Refund IF THEY CANT DO THE JOB THEN I SHOULD BE GIVING TO MONEY TO HAVE IT DONE ELES WHERE BEBCAUSE I BEEN DO VERY UNFAIR ALL AROUND AS FOR THE A/C THET SHOULD FIX THAT

Business Response: Initial Business Response /* (1000, 10, 2015/08/12) */ We are in receipt of your recent letter advising of a complaint filed by the customer The facts relating to this claim were thoroughly reviewed. We have offered as a goodwill to refund her for the oil pan gasket and adapter upon a finalized paid invoice if she has done at the shop she provided an estimate from . As of today we have not received a finalized paid invoice

8/18/2015 Problems with Product/Service
8/11/2015 Problems with Product/Service
8/11/2015 Problems with Product/Service
8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought tires from this location a couple of years ago. I have left numerous times and my tire vere to the right numerous times. I have take my vehicle back time and time again. Ive been told it was due to my brakes and even mud on my tires. I've washed my car and even went under it and still have had the same problem. A couple of months ago I had to replace my tires which only had 30 thousand miles on suposedly 60 thousand mile warrenty. I had bought a 3 year front end alignment with this place also. a couple of months ago these tires were replaced. I had already had to have one tire replaced due to a blow out on the interstate. SO I go back and tell them to check my car it's still shimmering and shaking on the right side. They come out and proceed to tell me that it's because my whole front end needs to be replaced. They are not going to replace the front tire. I was very upset. I did raise my voice and I said why is it wore out and the other side isn't I also ask them why didn't they figure that what was wrong with my tire when they replaced the others a couple of months before. Every time I've went they've looked under my car etc. and it's must mud and now they don't want to replace the tire because the front ends messed up. The manager came in then and ask what was the problem. I told him It was funny that everytime I brought my vehicle in and told them something was wrong with my front right tire that it was mud or something else and now they don't want to replace it when I had bought a hazardous warrenty. He told me to get out that I wasn't going to cuss him. I told him I hadn't said a **** cuss word but now I have. I hadn't either until that moment. He told me everytime I came in my car had another dent and besideds I had 189,000 miles on my car told me to get out. I told I would leave when he gave me my keys and I would not be back. I have spent nearly 3000.00 dollars at this store in the last 2 years. I will not go back. Product_Or_Service: Front end alignment and tires

Desired Settlement: DesiredSettlementID: Refund I want any refund due me for my front end alighnment repair. I wont this to be kept on their file.

Business Response: Initial Business Response /* (1000, 10, 2015/07/28) */ Goodyear has received complaint ********. We are always concerned when our products or services do not exceed our customer's expectations. The customer's concerns were reviewed with the store manager of the location. The documentation of the customer services were reviewed also. According to the store, the customer vehicle has numerous issues that can cause irregular wear to the tires. Irregular wear is not covered under our tire warranty. The location has recommended many different services to correct these issues. These services are not covered by any warranty the customer has and would be the customer's responsibility. We would be more than willing to honor all service warranties and tire warranties that the customer has at our Goodyear Auto Service Center. The store manager himself would have no problem honoring the warranties that the customer has but the interaction would have to be done in a civil manner. The customer is welcome to contact us at ************ and reference her file number ******* if she has any questions.

8/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This location tried to get me to pay for an unnecessary and expensive repair. Nothing was wrong with my vehicle to warrant this type of repair. I brought my vehicle in for a routine oil change and was told that a part was broken, and that would have to be replaced. The shop manager originally quoted me for a $500 job, but called back and said it would be $900. After performing my own research online and by calling various mechanics and dealerships, I found that even if my vehicle did need this type of repair, Goodyear was charging nearly double what it should cost. I towed my vehicle to another location only to discover that there was no issue with my car in the first place and that the repair was completely unnecessary. Goodyear lied to me about the service I needed and tried to take advantage of my situation.

Desired Settlement: I would like them to cover the cost of towing the vehicle ($87), as well as the shipping costs for the replacement parts I now have to return ($50). $137 total.

Business Response: Initial Business Response /* (1000, 12, 2015/07/28) */ Complaint received and customer has been contacted Issue has been resolved with a partial refund for towing. Customer accepted offer.

8/5/2015 Billing/Collection Issues
8/3/2015 Problems with Product/Service
7/31/2015 Advertising/Sales Issues
7/31/2015 Problems with Product/Service
7/27/2015 Delivery Issues
7/27/2015 Problems with Product/Service
7/24/2015 Problems with Product/Service
7/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It started with a simple oil change and has grown into a tumor. Car was taken into Good Year Auto Service Center, ******************************* on 5/12/15. Account #*********, for an oil change and wheel balance to a 1997 Toyota Camry (less than 60,000 miles). They called me and said, in addition to the 2 items above, I need an air filter, a new tire, wheel alignment, flush brake fluid, clean and adjust rear brakes, 3-step fuel and induction system cleaning, power steering fluid and flush kit, transmission fluid exchange service. Because I had an upcoming long weekend road trip, I agreed. When I picked up my car, I asked to see the tire they replaced, after all, it was only 6 hours after I dropped the car off. They didn't have it or would / could not show it to me. Driving home that evening,the hub cap (on the replaced wheel) flew off, which also revealed they left a lug nut off. I went in the next morning to have the lug nut and hub cap replaced. They fixed the lug nut; the hub cap had to be ordered from CT and they promised to call me when it arrived. Leaving on my trip, halfway down the NJ Tpke, the shaking and pulling of the car was so bad, I called the shop to tell them. So even though I did not include any bodily harm, they compromised the integrity of a good solid vehicle; and ultimately my safety. Currently the car is with my mechanic, who was away on vacation. A before and after photograph of the billed "tire alignment" is indicative of the poor workmanship. The shaking and vibrating was due to the fact that all the tires had to be rotated. The engine light also came on a day or two after I left their shop. I am still waiting for a further update from my mechanic regarding the engine light. Goodyear never called me when the hub cap arrived. I stopped by on June 4th and picked it up. When asked if I wanted it installed, I said, "Thanks, but No Thanks." As far as this complaint, I want to file it sooner than later in case of a time limit. More information is pending. Also, for what it is worth, you may want to read the Yelp reviews about this specific shop. Although they may be subjective, I wish I had read them prior to subjecting my car, time and safe driving to Good Year. I look forward to hearing from you. Regards, ******* ********

Desired Settlement: The reason the $ amount is above what I was charged from Goodyear is to account for additional work required to fix the 'damages' for compromised work by Goodyear. When I have a dollar amount from my mechanic, that amount will be summed to the total I spent from Goodyear: $849.75. (No doubt I will owe my mechanic more than $200 - But the exact dollar amount, as stated, is pending receipt of the invoice.

Business Response: Initial Business Response /* (1000, 6, 2015/07/09) */ Thank you for contacting our web site and for giving us the opportunity to resolve this customer concern. Our District Manager has been working closely with the customer to resolve her concerns and they have reached a mutually acceptable agreement. We have issued the consumer a refund of $400 which has been mailed, and should be received shortly. Once the consumer has acknowledged receipt of the check we will be closing our file.

7/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have a lifetime warranty on my tires, and I picked up a nail. Informed could not repair but offered a replacement tire for $150+ and a alignment for my car. I declined and they pushed us out and did not offer to put air in the damaged tire. I had to drive to a different tire dealer for air ! I don't understand the lack of respect for Senior Citizens and since I have a warranty with Goodyear, the lack of respect for my warranty that I paid extra for ! I would look at other tire dealers before this one and I am still driving on my " damaged " tire that is full of air !

Desired Settlement: DesiredSettlementID: Other (requires explanation) Refund of a useless lifetime warranty on my tires.

Business Response: Initial Business Response /* (1000, 5, 2015/07/01) */ ***** ****** RE: ********# Consumer Relations Claim # ******* We are in receipt of your recent letter to advise us of Mr. ***** ******'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Mr. ******'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate him $42.80 for customer good will has been accepted as resolution. If we can be of further assistance, you may contact us during normal business hours at **************.

7/13/2015 Billing/Collection Issues
7/13/2015 Billing/Collection Issues
7/13/2015 Problems with Product/Service
7/6/2015 Guarantee/Warranty Issues
6/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unscrupulous Repair Diagnosis Wife and son were on vacation without me, and the car was towed to this shop because it failed to start. Shop says it tested battery alternator and starter, battery was dead but alternator and starter tested OK. Stated battery died due to oil leak from valve cover gasket onto belt causing alternator not to properly charge battery. Initially told them to replace battery and belt but not valve cover. Shop then called my wife to tell her the same thing. After discussing this with my wife who was made to feel gravely concerned about the cars ability to make it back without the valve cover gasket repair I authorized the repair believing the shop made a proper diagnosis. Repairs completed, when they returned home I noticed the car still had a very weak start to it. 1 week later my car died, wouldn't even try to start. Local mechanic did series of diagnosis, found excessive draw coming from fuse for solid state devices, which includes items such as the starter. New starter was ordered and replaced, and the car now starts immediately without any hesitation.

Desired Settlement: Due to the inept diagnosis I am seeking a 100% refund in part because I do not believe my starter was properly tested. Confirmed by mechanic who replaced my starter, a starter does not just suddenly fail, especially in the short time span between when the repair was completed and when the car failed to start again.

Business Response: Initial Business Response /* (1000, 6, 2015/06/17) */ We received the customer's complaint and we are waiting to get a copy from the paperwork of additional work customer needed to get done in order fix his starting issue. Today we contacted customer a second time since he never sent us the paperwork of local mechanic which is needed in order to be able to review customer's complaint.

6/22/2015 Delivery Issues
6/22/2015 Guarantee/Warranty Issues
6/22/2015 Problems with Product/Service
6/22/2015 Problems with Product/Service
6/19/2015 Delivery Issues
6/16/2015 Problems with Product/Service
6/12/2015 Problems with Product/Service
6/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I brought my wife's car in for a simple tire repair yesterday. She had a flat tire, but she was parked at her friends house. I went there with my Son and we inflated the tire. During the process my Son discovered where the puncture was. He pushed a small stick in the hole and we successfully inflated the tire. The the hole was in the middle of the tire tread (i.e. no where near the side wall). I brought the car to Just Tires on ************** in *******. Before even unmounting the tire from the car the person in the front of the store approached me and advised me that the damage to the tire involved the sidewall. Knowing this to be false, I can only assume that their hope was to sell me four new tires because my wife's Subaru Tribeca B9 has Symmetric All Wheel Drive. I left Just Tires and had the tire repaired at WalMart for $10.00. They verified that the puncture was well within the legal limits for repairing. It is shameful how this business tried to take advantage of me.

Desired Settlement: DesiredSettlementID: Not applicable Since I didn't go for their deceptive business practice, there is no need for a remedy, other than to warn others.

Business Response: Initial Business Response /* (1000, 10, 2015/06/02) */ I have talked to our Just Tires involved. They are denying they did anything wrong. They handled per the RMA (Rubber Manufacturers Association)guidelines.: Tire Repair Knowing the difference between a proper tire repair and an improper tire repair could be critical to vehicle safety. An improper tire repair could pose a safety hazard to you and your family and could also affect a tire manufacturer's warranty. One key process in a proper tire repair is removing a tire from the wheel to inspect any damage that may occur to the inner liner of the tire. RMA offers tire dealers and automotive repair outlets a detailed wall-chart for proper tire repairs. Among the criteria to perform a proper repair are:Tire Repair Repairs are limited to the tread area only Puncture injury cannot be greater than 1/4 inch (6mm) in diameter Repairs must be performed by removing the tire from the rim/wheel assembly to perform a complete inspection to assess all damage that may be present Repairs cannot overlap A rubber stem, or plug, must be applied to fill the puncture injury and a patch must be applied to seal the inner liner. A common repair unit is a one-piece unit with a stem and patch portion. A plug by itself is an unacceptable repair Below you will find a number of resources that can help understand the proper puncture repair procedures for your tires. And also, because the vehicle is AWD and had low tread, they would have suggested replacing all 4 tires. Initial Consumer Rebuttal /* (3000, 12, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The people never even pulled my car into the service bay. The diagnosis of the problem was superficial. The real motivation was the AWD nature of my vehicle. The idea was to find a reason not to repair my tire so they could sell me four new ones. Knowing that the puncture was in the center of the tire and not a sidewall issue, I didn't go for their assertion. Besides... How could they even have diagnosed the problem correctly since they never pulled my car into the service bay? Final Business Response /* (4000, 14, 2015/06/11) */ We're sorry that this customer disagrees with our response. Our locations follow the RMA guidelines which are industry standards that all reputable repair facilities follow. They did not charge this customer and they also do not need to pull the car in to check tires w/ obvious road hazards and to check the tread depths.

6/8/2015 Problems with Product/Service
6/4/2015 Delivery Issues
6/3/2015 Delivery Issues
6/3/2015 Delivery Issues
5/25/2015 Delivery Issues
5/25/2015 Guarantee/Warranty Issues
5/22/2015 Problems with Product/Service
5/21/2015 Problems with Product/Service
5/21/2015 Delivery Issues
5/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On March 30, 2015 I (my brother) took my 1997 Chevy truck into Goodyear for an AC service. I told store manager ***** ******, that it was the hoses for the AC. (My brother knows what his truck needed). ***** said that it would run about $490.00. after him or his staff looked at it he came in & said good news it will only be $250.00. So he said AC was service & flushed. I (my brother) drove it for 2 hours, the AC ran good. Truck was parked for the rest of the evening. The next day the AC was blowing hot air. Took it back and ***** took another look at it, came it laughing say "aww, bro it is the hoses, we will have to order them & its $100.00 & charge your for the labor". The hoses came in & well they were fixing the hoses they broke the condenser. He wanted to charge me $150.00-$160.00 for that, I (my brother) said they broke it they should pay for it. ***** agreed, they would take care of that. The hoses & condenser were fixed so I (my brother) looked under the hood, & seen that they had just bypassed the hoses uses a horse shoe like tool. I told the manager what kind of **** was that, that I wasn't paying nothing till it was fixed right. Well I (my brother) dealing with a female customer walks in upset because her oil pan falls off. Mind you this lady & her children were on their way out of town, about to jump on freeway. ***** laughs at her situation & has her move her car to a stale. The owner *** ********* was contacted by email about this situation, he did call, apologized & offered me a free oil change. Really. Why would he think I would ever go back to that store for any services?? I feel the customer services & quality of their work is wrong in every way. They over charge & do anything to make the vehicle to get by.

Desired Settlement: DesiredSettlementID: Refund I feel that I should be refunded for at half of what my total bill. ($463.00) I had first told ***** what the truck needed. Then had to deal with the going back and forth. I feel that this work place needs to be over look. The service and quality of their services suck and they over charge their customers.

Business Response: Initial Business Response /* (1000, 10, 2015/05/14) */ Reached a decision with customer --****** ******, to reimburse her back her first visit--$249.87 and she is responsible for her second visit--$213.44. She agreed and said this would resolve this complaint. Requested check to be sent to her in the amount of $249.87. Initial Consumer Rebuttal /* (2000, 12, 2015/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response.

5/18/2015 Billing/Collection Issues
5/15/2015 Delivery Issues
5/12/2015 Problems with Product/Service
5/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I made an appointment with goodyear online March 25th for today April 21,2015 at 1130 AM. It was forthe service of an oil change and a 29-point general point inspection. The appointment reference number is *******. My estimated wait time was suppose to be up to 2 hours total. At the time of 1:30 PM my car had not even been moved to the back . It was still in the front parking lot. They said they had gotten behind. It is best to come in early in the morning. I decided to walk home. I called at 4pm and they said my car was done. I walked back to the goodyear auto center and they had just begun service on my car at that time. My appointment at this time was over 4 hours ago. They took no responsibility for the customer service they were providing.

Desired Settlement: DesiredSettlementID: Refund My invoice total was 47.31

Business Response: Initial Business Response /* (1000, 10, 2015/05/01) */ Called the customer to find the exact location of incident. Called the location and spoke to the manager. Manager will call customer to apologize and offer a free oil change. Initial Consumer Rebuttal /* (2000, 12, 2015/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

4/23/2015 Billing/Collection Issues
4/21/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On Saturday March 14, 2015 I took my car to Good year on *** ***, I had an appointment for 11:00 am but my car was pulled in 1 hour later because the store manager stated that his workers were out to lunch and they were running behind. I also requested tire rotation. I had a 19.95 coupon for oil change the store manager stated that I needed two additional quarts of oil all totaled 7. I said ok, resistant at first because it came to 54.00. I thought 19.95 plus 6.50 times 2 is 13 plus tax, anyway, my complaint is the store manager did not put in 7 quarts and must have maybe put in 5 quarts. I am not sure if he changed the oil or oil filter. I am showing 79 percent oil life on my instrument panel warning. I will be returning on Saturday, to get this matter resolved. Today is Tuesday and I am just getting access and time to file this report. Product_Or_Service: oil change tire rotation

Desired Settlement: Desired Settlement: Refund I am sure that this happens all the time. I want this report to serve as a review as well

Business Response: Initial Business Response /* (1000, 13, 2015/04/08) */ Called customer on 4/3/15. Went to her v.m. Left a message to return our call on my direct line. We need the dealer information where she went.

4/20/2015 Billing/Collection Issues
4/16/2015 Problems with Product/Service
4/14/2015 Delivery Issues
4/6/2015 Billing/Collection Issues
4/6/2015 Delivery Issues
4/6/2015 Delivery Issues
3/30/2015 Delivery Issues
3/30/2015 Delivery Issues
3/24/2015 Problems with Product/Service
3/24/2015 Guarantee/Warranty Issues
3/24/2015 Delivery Issues
3/23/2015 Problems with Product/Service
3/13/2015 Guarantee/Warranty Issues
3/9/2015 Delivery Issues
3/9/2015 Delivery Issues
3/9/2015 Guarantee/Warranty Issues
3/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My name is **** ****, my family has been entrusting the Good Year on ******* ***** rd. with all three of our vehicles for over a year and half now. On February 6, 2015 I dropped my car off for an oil change like I have many times before. I received a call about an hour later stating the car was ready to be picked up but I actually just said pull it into the bay and I will get it in the morning as we don't need it tonight. I made the same statement to the manager when I drooped my car off that I was in no rush to get it back if they wanted to wait until the morning to knock it out. On Wed Feb 11, 2015, I was driving to work and my vehicle made a loud revving noise and then when I pushed the gas pedal to accelerate it would not pick up speed. I was able to pull off the road safely and park. My husband called the Good Year store and was told sounds like a transmission challenge and we don't work on transmissions. He was given a recommendation for a transmission shop and called **** transmission. My husband called the transmission shop and told them the challenges we were having. While on the phone with them they asked him to check the Transmission fluid. The transmission fluid was bone dry and was not even touching the stick. This is a huge challenge since I just had my car serviced 5 days before. If Good Year had done what is included in an oil change their would have been fluid in my vehicle. This is what I pay an expert to do, we trust that our cars will be maintained based off your minimum standards when getting an oil change. Now my transmission needs to be rebuilt. I am sure you are well aware of your standards but here is what is listed in a standard oil change. Service DetailsAn oil change from the experts at a Goodyear Tire & Service Network location means a lot more than simply changing your vehicle's oil filter. It's a comprehensive maintenance service performed by our experienced, certified technicians and includes:Your choice of premium oils, f Product_Or_Service: oil change

Desired Settlement: DesiredSettlementID: Replacement I would like my transmission fixed like I was told this morning after I sent the GM an email. A manager called after stating where my car was and they would go pick it up and fix it but later called back and said no OUR mechanic says its not our fault. They place we had it towed was a recommendation by Good Year to begin with.

Business Response: Initial Business Response /* (1000, 10, 2015/02/18) */ We are in receipt of your recent letter to advise us of Ms. ****'s concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Ms. ****'s claim was thoroughly reviewed by our Liability Team and the decision as to deny the claim was not an easy one and Ms. ****'s disappointment could be anticipated. Goodyear considers this matter closed. ******** - Consumer Relations Initial Consumer Rebuttal /* (3000, 12, 2015/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not a auto mechanic which is why I take my car to be serviced at GoodYear. I trust that they are doing what is stated each time I have my oil changed. After further reviewing my receipts from past oil changes ( which I get every 3000 miles and GOODYEAR is the only place that has ever serviced my car) They have not been checking the fluids or any of the other basic items that come with an oil change. The fact of the matter is that if they had checked my fluids on Friday Feb 13th my vehicle might still be running. Even if my transmission was going out I would of been informed of this matter. They did not check the fluids in my car which lead to my transmission going out. These big box stores need to be held responsible for OVER PROMISING and UNDER delivering on a service that consumers pay for and trust they are doing the right things. I was mislead by the store manager that called me and said to me, my husband and even the transmission company GOODYEAR choose to tow it too that they were going to pick up my car and tow it to their Transmission guy TO FIX MY CAR. This was a lie as we received a call that evening from the store manager stating they will not be fixing my car. SOMEONE needs to be held accountable and having a ******* in the liability dept of GoodYear over the phone speak to the transmission company is not a full investigation of what happened to my car. Final Business Response /* (4000, 17, 2015/03/09) */ 3-9-15 Goodyear did not service the transmission on Ms. ****s' vehicle and is not accepting responsibility for the transmission failure. Goodyear considers this matter closed and Ms. ****'s request for Goodyear to repair her transmission is denied. ******** - Consumer Relations

3/3/2015 Guarantee/Warranty Issues
2/27/2015 Guarantee/Warranty Issues
2/23/2015 Guarantee/Warranty Issues
2/17/2015 Advertising/Sales Issues
2/17/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: 01/26/2015-2013 CHEVY MALIBU LT 3LT/TIRE SIZE:P235/50R18 97H/MILEAGE 18,231...ON TIRE RANDOMLY BLOWS OUT - UNDER WARRANTY NOT TRYING TO COVER COST 01/26/2015 OWNER OF 2013 CHEVROLET MALIBU LT 3LT/TIRE SIZE:P235/50R18 97H/MILEAGE 18,231...TIRE RANDOMLY BLEW-OUT THIS MORNING WHEN TRAVELLING AT A SPEED OF 60-65MPH ON AN INTERSTAT HWY. SYSTEM GAUGE CAME ON STATING TIRE PRESSURE WAS LOW IN THE FRONT DRIVER SIDE TIRE WAS READING 24PSI AS A CAME OFF THE OVERPASS PRESSURE WAS DROPPING RAPIDLY I STARTED SMELLING SOMETHING BURNING SO I PULLED THE EXIT AND INTO A GAS STATION, AND AS I PUT THE CAR IN PARK THE PSI'S DROPPED FROM 9-5-3-0...I CALLED CHEVY ROADSIDE ALERT & THEY HAD TO TOW THE CAR TO A CHEVY DEALERSHIP/CALLED GOODYEAR AND OPENED CLAIM BUT THEY'RE NOT COVERING ANY COST. THEY TRIED TO INSINUATE I HAD HIT SOMETHING WHEN I HADN'T - STATED TIRE HAD SLASH IN SIDEWALL BUT I HAVE PICTURES TO SHOW THAT THERE'S NO SLASHES & I ALSO KNOW I WOULD'VE BEEN ABLE TO DRIVE THE CAR IF IS WAS A SLASH. DEFINITELY WAS A BLOW-OUT..PLUS THE TOW DRIVER HAD TO DRIVE THE VEHICLE TO PUT ONTO HIS WRECKER SO I ALSO TOOK PICTURES TO SHOW THAT THE TIRE WAS COMING OFF RIM AS HE DROVE IT. ALL OF MY SERVICES FOR THE VEHICLE HAVE BEEN COMPLETED AT A CHEVY AUTHORIZED DEALERSHIP/I HAVE ALWAYS DONE ANY RECOMMENDED SERVICES WHICH FOR HAS ONLY BEEN REGULAR OIL CHANGES & TIRE ROTATIONS..JUST HAD CAR SERVICE A LITTLE OVER A MONTH AGO & NOT DUE FOR NEXT SERVICE UNTIL 04/01/2016..AT THAT TIME THE MECHANIC FORGOT TO RESET GAUGES FOR PSI AND WHEN I CHECKED EVERY TIRE WAS READING SOMETHING DIFFERENT ONE AS HIGH AS 41PSI...I TOOK RIGHT BACK IN THEY HAD TO RESET BUT ALL 4 TIRES WERE STILL READING SOMETHING DIFFERENT 38PSI/35PSI/33PSI/33PSI...I DON'T KNOW IF THIS IS PART OF THE PROBLEM BUT I DO KNOW I'M LUCKY I DIDN'T CAUSE A SERIOUS ACCIDENT & I'M LUCKY I WASN'T HURT.

Desired Settlement: 01/26/2015 OWNER OF 2013 CHEVROLET MALIBU LT 3LT/TIRE SIZE:P235/50R18 97H/MILEAGE 18,231...TIRE RANDOMLY BLEW-OUT THIS MORNING WHEN TRAVELLING AT A SPEED OF 60-65MPH ON AN INTERSTAT HWY. SYSTEM GAUGE CAME ON STATING TIRE PRESSURE WAS LOW IN THE FRONT DRIVER SIDE TIRE WAS READING 24PSI AS A CAME OFF THE OVERPASS PRESSURE WAS DROPPING RAPIDLY I STARTED SMELLING SOMETHING BURNING SO I PULLED THE EXIT AND INTO A GAS STATION, AND AS I PUT THE CAR IN PARK THE PSI'S DROPPED FROM 9-5-3-0...I CALLED CHEVY ROADSIDE ALERT & THEY HAD TO TOW THE CAR TO A CHEVY DEALERSHIP/CALLED GOODYEAR AND OPENED CLAIM BUT THEY'RE NOT COVERING ANY COST. THEY TRIED TO INSINUATE I HAD HIT SOMETHING WHEN I HADN'T - STATED TIRE HAD SLASH IN SIDEWALL BUT I HAVE PICTURES TO SHOW THAT THERE'S NO SLASHES & I ALSO KNOW I WOULD'VE BEEN ABLE TO DRIVE THE CAR IF IS WAS A SLASH. DEFINITELY WAS A BLOW-OUT..PLUS THE TOW DRIVER HAD TO DRIVE THE VEHICLE TO PUT ONTO HIS WRECKER SO I ALSO TOOK PICTURES TO SHOW THAT THE TIRE WAS COMING OFF RIM AS HE DROVE IT. ALL OF MY SERVICES FOR THE VEHICLE HAVE BEEN COMPLETED AT A CHEVY AUTHORIZED DEALERSHIP/I HAVE ALWAYS DONE ANY RECOMMENDED SERVICES WHICH FOR HAS ONLY BEEN REGULAR OIL CHANGES & TIRE ROTATIONS..JUST HAD CAR SERVICE A LITTLE OVER A MONTH AGO & NOT DUE FOR NEXT SERVICE UNTIL 04/01/2016..AT THAT TIME THE MECHANIC FORGOT TO RESET GAUGES FOR PSI AND WHEN I CHECKED EVERY TIRE WAS READING SOMETHING DIFFERENT ONE AS HIGH AS 41PSI...I TOOK RIGHT BACK IN THEY HAD TO RESET BUT ALL 4 TIRES WERE STILL READING SOMETHING DIFFERENT 38PSI/35PSI/33PSI/33PSI...I DON'T KNOW IF THIS IS PART OF THE PROBLEM BUT I DO KNOW I'M LUCKY I DIDN'T CAUSE A SERIOUS ACCIDENT & I'M LUCKY I WASN'T HURT. BASED ON MY COMPLAINT I WOULD LIKE FOR MY ADDITIONAL TIRES TO BE REPLACED I DON'T FEEL SAFE RIDING ON THESE DEFECTIVE GOODYEAR TIRES.. I HAD TO GO THOUGH MY INSURANCE IN THEY NEED TO REIMBURSE NATIONWIDE FOR THE AMOUNT OF MY CLAIM & RENTAL CAR. THEY NEED TO SEND ME A CHECK FOR 4 NEW TIRES/ I DON'T WANT REPLACEMENTS OR REFURBISHED PARTS. I PURCHASED MY VEHICLE BRAND NEW IF I WANTED DEFECTIVE/WORN OUT/DAMAGED PARTS I WOULD'VE PURCHASED A USED CAR... THIS VHEICLE IS STILL BRAND NEW TO ME BUT I'M CONCERNED ABOUT MY WELL-BEING AND MY SON'S NOW.

Business Response: Initial Business Response /* (1000, 5, 2015/02/05) */ On 2/4/15, BBB received the following from the business via email: Contacted Ms. ****** and our Property Damage Department will take over the file to resolve issue. Thank you ************* Consumer Relations French Canadian CSR Initial Consumer Rebuttal /* (3000, 7, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************* did contact me but was unless especially since my car has already been repaired. The total cost ended up being $772.00 that doesn't include rental car coverage and my time missed from work....!!! She was requesting the parts that got repaired on my 2013 Malibu...Ludicrous what customer is riding around with blown GOODYEAR EAGLE LS P235/50R18 97H, in my case shredded since the wrecker driver drove my car to hook it up, a damaged 18" rim, and a tire sensor. I stated, "if they knew that was a requirement why wouldn't the representative ***** advise the service advisor I was assigned to of this when the claim was opened that day." Let alone why wouldn't she advise me of the same information. I also spoke with a ******* that same day when ***** wasn't accessible, snd she also some spoke with my Service Advisor and never once mentioned keep all parts. Goodyear has over 400 plus complaints with this tire and other brands that has KNOWN DEFECTS OR ISSUES. They need to TAKE responsibility and be thankful that this wasn't a casualty. EVERY CHANCE I GET I WILL MAKE FAMILY FRIENDS AND STRANGERS AWARE OF THESE ISSUE. I've owned three Chevys and this will probably be my LAST.. I've also sent this complaint or concern to Channel 5 - 7 - 9.... Hoping one of the reporters response maybe ***** ********... We know he can make this appear as a matter of life or death... Goodyear replace all customer tires....& reimbursement for pain & suffering now I'm afraid to even drive my car wondering if sometimes going to pop-blow-smoke.... Final Business Response /* (4000, 9, 2015/02/17) */ On 2/17/15, BBB received the following from the business via email: ****** I have reviewed Ms ****** file with my manger, as the damage to her tire was caused by a road hazard which is not a condition covered by our Limited Warranty. Our final offer is to refund her the full amount of the replacement tire cost. The refund will be $159.39 as indicated on her invoice from her dealership Ourisman Chevrolet Buick GMC of **********. I have called Ms ****** and left her a message with this offer and she will have to call me back to accept it. Thank you ************* Consumer Relations French Canadian CSR

2/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Brought my car in for a battery change; they damaged the ignition cylinder. Cost $376 in parts and $206 in labor. I brought my 2007 Honda Accord into the **** ***** **** ****** ******, ** *****-**** location to get my battery replaced. Upon completion, I noticed that I had a difficult time inserting my key into the ignition. The car started and I was able to get home. However, the next day, I had a harder time inserting the key into the ignition and when I was able to get it in, I could no longer turn the key to start the car. I called the service department and they wanted me to bring the car to them to fix the issue, but they were much further from my house than the local Honda dealership. I had the car towed to the dealership, and they said that the ignition cylinder in the car had to be replaced and that the part was $376 and the labor was about $250. When I called the Goodyear service rep about the problem, I was told to come in and discuss with the manager. I saw the manager the next day and he told me that they "couldn't be held responsible for damage to my car's ignition while it was in there care." I couldn't believe that. He took my information and said he'd contact corporate to see what could be done. This was over a week ago. I thought the days of bringing a car in for repairs and then have a "new" problem "suddenly" pop up were over? I was shocked that I was told that they "couldn't be held responsible" for the damage to my car while it was in their care???

Desired Settlement: I would like Goodyear to pay for the repairs to my car in full ($582.67). They damaged my car in hopes that I would come back and let them repair it so they could charge me more money. Luckily, I took it to a reputable service center and had them fix it instead. I had to pay for the repairs because I did this though.

Business Response: Initial Business Response /* (1000, 5, 2015/02/03) */ To Whom It May Concern: The Goodyear Tire and Rubber Company is in receipt of this complaint. After careful review, we have contacted the Complainant and advised we are not responsible for the failure of the vehicle's ignition cylinder. However, as a goodwill gesture we have offered to refund him, $149.56, the amount he paid to our company owned location. The Complainant has accepted our offer. At this time we consider this matter closed. If you have any additional questions, please contact us. ******** ******, Consumer Relations Representative

2/11/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Vehicle had a check engine light problem and needed repair for state inspection. Computer Sensors GFCI and Transmission Sensors needed replacement. I am dealing with a bad service at your store located at ***** ******* Blvd ***** *****, La. *****. I am about to give you my complete version of service and problem I am dealing with. I took a vehicle to the above location on 01/17/2015 at 9:00 am for check engine service and I explained to ******** ***** **- Service Manager my check engine light was on and I had taken the vehicle to Auto Zone and Advantage Auto Parts and let them do a check engine code on my car and I showed him the problem the computer printout display. He stated he would call me after he would retrieve and let me know what his computer would printout. I receive a call from ******* the shop manager around 9:20 am and he stated the same information I told them was the problems I needed repaired.The items needed repair was a Transmission Sensor and GFCI Sensor. I told him I needed this corrected to get the vehicle inspection sticker and he stated the repairs could be done with no problem because he had a great mechanic who was a professional at this type of repair. ******* called me back around 5:00 pm on the same day and stated he didn't have the right tool to work on the transmission area until Monday. I explained to ***** ** I needed to go out of town on Monday around 5:00 and he stated the vehicle would be ready on 01/19/2015. Now on Monday 01/19/2015 I get a call from ***** ** stated the mechanic was off and the vehicle wouldn't be ready until 01/20/2015. I told him I was out of town until 01/24/2015 and please just make should the vehicle is repaired correctly.** ***** called me on 01/21/2015 and stated vehicle was repaired and would I like to pay over phone and I stated I will pay upon picking up vehicle on 01/24/2015 .On 01/24/2015 at around 9:30 am I arrive at the Goodyear location and *** charged me $884.45 and stated the vehicle had been tested driven and engine light was not coming on anymore. I was happy with his professional demeanor. I ask ******* what about the Free Engine Light Check wish Goodyear honor until 01/31/2015 and he stated this was not offer or true. I had the print out and he refuse to listen to me about this so I just thought this might be a scam offer until I when to website again and reviewed the offer again. I left store and drove my vehicle 5 blocks and the engine light came back on. I returned the vehicle immediately back to the store and explained to ****** the shop supervisor ****** the Service Manager and both stated the vehicle would be repaired asap and would call me. I had to call my wife to come back and pick me up because vehicle was not repaired correctly. While waiting ******* the store manger was standing next to me and I said to him. *** Sir are you the store manager and he stated yes and I began conversation with You see the Green Ford the man had to bring it back because engine light was still on. He replied that this is a normal occurrence and I just smiled and stated please repair the vehicle. I called three times same day and vehicle still not ready. *** stated the mechanic would not be available until Monday. I called *** on three way call with my credit card company because I had paid for repairs and repairs was not completed.

Desired Settlement: #1 Request Mr. ******* ****** be notified of this location and the problem. #2 Request this location take my vehicle to the Ford dealership nearest it location and have them repair the problems and pay for all repairs needed. #3 Request adjustment for not honoring company Free Engine Light Check coupon valid until 01/31/2015. #4 Request proper training for mechanic or stop doing auto repairs on check engine lights #5 Request company train *** the store manager to be honest and not tell customer engine light will come back on and not tell customer to drive vehicle for 60 to 80 miles and engine light will go off.

Business Response: Initial Business Response /* (1000, 5, 2015/02/04) */ The Goodyear Tire & Rubber Company Consumer Relations Department D/*** February 4, 2015 The Better Business Bureau Attn: ***** ****** Customer Name Mr. ***** ******** RE: BBB Complaint Case # ******** Consumer Relations Claim # *************** We are in receipt of your recent letter to advise us of Mr. ********'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Mr. ********'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate him $73.50 for computerized engine analysis has been accepted as resolution. If we can be of further assistance, you may contact us during normal business hours at **************. Sincerely, **** **** Consumer Relations Initial Consumer Rebuttal /* (2000, 7, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Tires replaced Saturday. Called Monday stating tires sound loud. ****** reports needed to wear them in. Tire fell off outside *** ***** on a trip Purchased tired and had them serviced on November 22. Tire fell off November 24th. Has to be towed and stay over night south of *** ******. Then had spare put on plus new bolts that day. Unable to make destination of ***** as left around 1. Stayed the night again costing me more money. As was suppose to stay half way in ****** to ***** from **. Got to ***** and had tire dealership check out tires and none where balanced as well as loss bolts on back right tire. Lost two days of work and was sick because of this stress as on side of road with s 6 year old. Have tried contacting organization with not great response.

Desired Settlement: New wheel. Tires. Repair shop bills replaced. Two hotel stays. And $1000 for loss work.

Business Response: Initial Business Response /* (1000, 11, 2015/01/27) */ On 1/27/15, BBB received the following from the business via email: Complaint # : ******** Consumer : ******* ****** We are always concerned when we learn that we have failed to exceed a customer's expectations with regards to our product or service. This claim was reviewed and resolved by our North America Product Service Deployment & Adjustment Department. They came to a resolution that the customer agreed to. The customer indicated some current concerns with her tires. The customer is welcome to bring the vehicle into have the tires inspected and the dealer can call our department at *-***-***-**** to resolve those tire concerns. We would be more than willing to help the customer find a dealer for the tire inspection. **** ****** Goodyear Consumer Relations Innosource, Inc. Initial Consumer Rebuttal /* (3000, 13, 2015/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still would be nice to get paid for my two days that I was not able to do my contract work with my companies. Final Business Response /* (4000, 15, 2015/02/06) */ On 2/6/15, BBB received the following from the business via email: RE: Case #******** Consumer : Ms. ******* ****** Ms. ****** requested payment for the two days she was unable to work. She was asked by the North America Product Service Deployment & Adjustment Department to provide specific documentation to review. It has to be specific enough to prove she lost days from work. This was not provided so it was unable to be reviewed or addressed. Sincerely, **** ****** Goodyear Consumer Relations Innosource, Inc.

2/4/2015 Billing/Collection Issues
2/2/2015 Advertising/Sales Issues
2/2/2015 Delivery Issues
1/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My car was damaged while it was submitted to them for changing of tires. They are claiming no responsibility. My car was taken to them for changing of tires. When we went to pick it up there was a dent above the left wheel. We were told to call the boss and discuss it. Boss gave us run around for 3 weeks. Finally once when i got him on the phone he started yelling at me that the car was hit in a public parking lot and i should call the mall. Then he said that it was noted that the car was damaged when it was brought in. He was very rude and unprofessional and refused to take responsibility for the damage to my car.

Desired Settlement: We are asking the company to either repair the damage or pay for it to be repaired.

Business Response: Initial Business Response /* (1000, 6, 2015/01/28) */ Good Afternoon *****, I have contacted the Goodyear Auto Service Center and the District Manager regarding this complaint. "Customer was advised that since the damage was noted prior to our working on the car that she should alert her insurance company and let them handle it. This is a public parking area and it was the middle of the Christmas shopping season here at the mall. Location knew from experience that the mall would tell you the same thing as I had just gone through it with a co-workers car that had been parked next door at ********* in the mall. They have security cameras in some locations but you need a police report just to get them to consider checking the tapes. Our parking lot only has partial coverage if any and they said it doesn't cover the area that was involved." **** ********** Claim # ******* ******* ****** Customer Service Representative Initial Consumer Rebuttal /* (3000, 8, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) My car did not have this damage before we brought the car in. There was existing damage on the back bumper. This new damage is at the front wheel. Do they have any documentation of existing damage? We brought our car to this shop. Not to the mall. There was no disclosure of "public parking". A shop is responsible for any damage that occurs at their location. Final Business Response /* (4000, 10, 2015/01/30) */ On 1/30/15, BBB received the following from the business via email: Good afternoon *****, We do a 360 degree vehicle condition report prior to doing any service on the vehicle at all of our Goodyear Auto Service Centers. According to that pre-inspection, there were dents/scratches on several places on the vehicle including the front bumper. Therefore, since the damage was pre-existing, Goodyear would not be accepting responsibility. No assistance being offered from Goodyear. We are considering this claim closed. ******* ****** Customer Service Representative

1/26/2015 Problems with Product/Service
1/23/2015 Guarantee/Warranty Issues
1/20/2015 Problems with Product/Service
1/20/2015 Problems with Product/Service
1/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 2011 Honda Pilot w/ factory Goodyear tires have 0 tread@ 38k on all 4 tires Call to Goodyear C/S resulted in them requesting tires be evaluated at an authorized GY facility, who determined 0 tread. Goodyear offered to replace tires for $450 on follow up call, without explaining why warrantee doesnt apply

Desired Settlement: Respectfully requesting Goodyear to replace tires at no cost to consumer

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ On 1/7/15, BBB received the following from the business via email: Complaint Case #: ******** Consumer : Mr. *** ****** We have spoken to the customer and he was directed to authorized dealer for inspection of his tires. I show that the tires were original equipment and do not have a tread life warranty since they are original equipment tires. We handle original equipment tires on a case by case basis if they wear faster then we expect. We offered a better adjustment on the tires then normally would be offered. Customer agreed to this and tires have already been replaced. We consider this closed. **** ****** Goodyear Consumer Relations Innosource, Inc.

1/19/2015 Problems with Product/Service
1/19/2015 Problems with Product/Service
1/15/2015 Problems with Product/Service
1/14/2015 Guarantee/Warranty Issues
1/6/2015 Guarantee/Warranty Issues
12/22/2014 Delivery Issues
12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Product failure after extremely low use. No assistance from Customer Service. While traveling from ******* to **, I had a tire failure on my new Acura RDX, on December 2, 2014. I purchased a new Goodyear Assurance Comfort Touring Tire, top line, for $258, installed. I got back on the highway, and after less than 3 hours, my low tire pressure light comes on and the new Goodyear tire goes flat. After having to stay somewhere overnight to get to a Goodyear dealer, I called Customer Service to complain. They gave me a claim # and instructed me to have the dealer call them to authorize a replacement. Well, they only authorized a repair and I had to even pay $26 for that. Therefore, they did not provide the service they led me to believe I would get, They were absolutely no help and left me in a terrible and inconvenient situation. I got to my destination a day late because of their assurance of assistance, where there was NONE!

Desired Settlement: I believe that Goodyear should have replaced the new tire since there was no evidence of any debris causing the tire failure. As far as I know, the tire could have been leaking from the time they installed it. It was installed in ***** *****, ** and failed in ********. Not a very long distance or time.

Business Response: Initial Business Response /* (1000, 5, 2014/12/05) */ Good Afternoon, The issue has been resolved with the customer. Refunding him the $22.00 he paid to have the tire patched and remounted. Claim #*******, ****** *****. ******* ****** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repair cost was NOT offered by Goodyear, it was at my suggestion that they finally acquiesced and decided to pay for the repair. I spoke to customer service at the time and place of repair and they did NOT authorize payment for the repair at that time, leaving me to pay for the cost of changing to a spare and then paying for the repair. I requested a new tire be authorized and they refused that request! I comparison, years back when I had a similar problem with a ******** tire, ******** offered a 50% refund without me asking for anything. Final Business Response /* (4000, 11, 2014/12/22) */ On 12/22/14, BBB received the following from the business via email: Good Morning, The issue has been resolved with the customer. Refunding him the $22.00 he paid to have the tire patched and remounted. Claim #*******, ****** *****. ******* ****** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

12/19/2014 Delivery Issues
12/16/2014 Delivery Issues
12/16/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I believe it is Goodyear should cover the cost of rebuilding my transfer case because their same size tires had a different circumference. In November of 2013, I bought new Goodyear tires for my 2005 all-wheel drive Ford Explorer from Sears. The four tires were Wrangler Silent Armor, 235/70R16. In April of 2014, I had a flat on one tire and it was non-repairable. Sears replaced it with a Goodyear Wrangler Adventure, 235/70R16. The Silent Armor's had been discontinued. August of 2014, I had the Transmission replaced with the cost of $3,282.00. I was still having what I thought was transmission problems, took Explorer back to the transmission shop in September, and they rebuilt the transfer case. The contributing factor to the transfer case failure was the tire. The Wrangler Adventure, circumference measurement, is almost an inch bigger than the Wrangler Silent Armor. Sears and a Goodyear Service Store told me the Adventure's replaced the Silent Armor's. Goodyear final agreed to replace the Silent Armor tires, prorated for wear and any other fees would be my cost, $216.33. Goodyear would not cover the cost, $1150.00, of the transfer case rebuilding. I believe it is Goodyear's obligation to cover the cost.

Desired Settlement: Cost of transfer case being rebuilt of $1150.00.

Business Response: Initial Business Response /* (1000, 5, 2014/10/30) */ Sears had installed the different tire. Both tires have an overall diameter of 29.0. Goodyear is not responsible for this. Initial Consumer Rebuttal /* (3000, 7, 2014/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with Goodyear. Goodyear discontinued manufacturing Wrangler Silent Armor Tires and the replacement tire is the Wrangler Adventure. The Wrangler Adventure tire is almost an inch bigger in circumference than the Silent Armor Tire. Goodyear did not notify any of the retailers that sell Goodyear tires, Sears or Goodyear service stores, that the Goodyear Adventure was manufactured larger than the Silent Armor. Therefore, the retailers are not at fault for putting an Adventure Tire on the same vehicle as a Silent Armor that is the same size (for example both tire sizes matching and tread depth matching, 235/70R16). Any vehicle that is all wheel drive that has tires with different physical sizes causes the vehicle computer to continually try to correct the vehicle from having perceived wheel slip. This action caused components in the drive train to respond to this command and that is what eventually caused the transfer case to fail. Final Consumer Response /* (4200, 13, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) the Goodyear Service Store in ******,******* on ***** Street keept the tires and sent them to *****, ****.Goodyear needs to check all of their records pertaining to this claim. Final Business Response /* (4000, 18, 2014/12/16) */ We have thoroughly reviewed all aspects of this issue. Our determination is that the transfer case failed due to a material issue with it, and was not in any way related to our products or service. Therefore we respectfully deny customer's requests. Thank you.

12/15/2014 Problems with Product/Service
12/2/2014 Problems with Product/Service
12/1/2014 Problems with Product/Service
12/1/2014 Delivery Issues
11/26/2014 Problems with Product/Service
11/24/2014 Guarantee/Warranty Issues
11/21/2014 Billing/Collection Issues
11/18/2014 Problems with Product/Service
11/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had my car in for 4 tires and an alignment only to get my car back in worse shape than it went it, almost undrivable shape. I had my car in for 4 tires and an alignment at goodyear on **** ******* ****** **, **** *******, ** ***** and they beat my car up, blew the intake and wrecked it in the passenger front also broke a hubcap, then tried to give us a bill to fix it the rack and pinion and tie rods when its only the rack and pinion bushings they fried when it was wrecked. I have tried several times to get this problem resolved but its not looking like its going to be. This is the short version of whats happened. I cant even drive my car now, when the night before I myself am a very avid mechanic put a timing belt and water pump on my car, running perfect not leaking a drip of fluid i get it back from them running badly and leaking oil from the lower intake gasket, on top of that also that same night I check out my suspension and all was good so I sent my wife to get 4 tires and alignment the next morning for which they had my car 5 hours never called and tried to give her an insane bill for what they screwed up and on the passenger front bottom the car is wrecked and a hub cap broken which was not before they got the car to replace 4 tires and do an alignment for which if there was anything wrong with my suspension the car would have never went in to begin with, im not going to put 400 dollars of rubber on a car just to shave it off in a few months, another thing we never received a call about anything. My wife went to pick up the car and they said well you need these things so we didn't do the alignment. Why no call to the consumer? Why did it take 5+ hours to do 4 tires only? These are questions I cannot get answers too. I just put 1000 dollars between the work I did myself as well as the tires and alignment into this car for which I can no longer drive. My car is a little rough on the outside but was going to be totally mechanically sound after tires and alignment then my next step was the body. This is a car that I have been rebuilding myself, its not stock. Lots of transmission and engine work went into this one and they knew it. They took our car out and beat it up and wrecked it then tried to make up pay for their mistake. I need help because at this point I have put all extra money I have into this car trying to make it safe for winter for our family.

Desired Settlement: I want them to replace the rack and pinion bushings that they fried, at a different Goodyear location that is, I don't want those guys at the original location touching my car again... Or they can send me the parts needed and I will do the work myself, then I want the alignment done that I paid for. If I cannot get these things I want them to buy their tires back from me and give me back my originals, also I took 2 of the best tires home and was charged for 4 tire disposal fees. I can be reached anytime at ***-***-****.

Business Response: Initial Business Response /* (1000, 5, 2014/10/07) */ Received on 10/3/14 via email: Good afternoon *****, I received complaint from ****** ****** on 10-3-14. There was an existing claim for this situation under the name ******* ******* (*******). The BBB complaint was filed on 9-29-14 the issue was resolved on 9-30-14. The store manger, district manager and representative at customer service agreed that the customer could return to the location for a free alignment. If the customer is claiming the location wrecked the vehicle while it was at the location, he would need to contact our Property Damage Claim Department and start a claim with them. We are considering this claim closed. ******* ****** Customer Service Representative Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) no this claim was not resolved and in no way can I be satisfied, my car was beat up and wrecked. Never did we even get a call about parts being bad, they just waited until we went to pick the car up and said well we couldnt do your alignment heres an *** dollar minimum estimate when less than 12 hours before my car was left on their location it had no issues of the such. I did speak with the manager but not on 9/30 that is false it took them over a week to get back to me but by then I had already order new parts and am just fixing it myself on top of the alignment that im DUE anyways. I am totally dissatisfied with the service and treatment that I received with my car on top of having to fix it myself and buy my own parts how has this been resolved? It has not. Final Business Response /* (4000, 9, 2014/10/14) */ On 10/14/14,BBB received the following from the business via email: Good Morning *****, Since Mr. ****** ****** is claiming damage was done to his vehicle while at our Goodyear Auto Service Center he would need to file a claim with our Property Damage Claim Department, as I stated in the prior response. That department can be contacted at ***-***-****. We are considering this claim closed in our department. Thank you. ******* ****** Customer Service Representative Consumer Response /* (3000, 14, 2014/11/10) */ Car was wrecked, they have only lied to me, avoided and diverted me since Sept. 2nd time in for alignment suspension was tampered with intentionally. To start off I made a complaint regarding this in September, however Goodyear told the BBB the next day that they had rectified the situation and made everything right with me which is a lie and totally untrue, it took them more than a week maybe 2 to even get back to me and nothing has come close to being made right. So long story short and this has been going on 7 or so weeks, I took my car to Goodyear to get 4 tires and an alignment in September mind you.... The night before I took it there I replaced timing kit water pump and I shook down my front end to make sure I was ready for 4 tires and an alignment and she was ready for it. Anyways it takes them almost 6 hours to change 4 tires and not do the alignment due to a bad rack and pinion and never call us only to say its ready then wait for her to pick it up to give her a 900 dollar estimate for the rack and pinion they said was bad and that wasnt even what they broke when they crashed our car... The "mechanics" in that particular location have been rude with me since my first interaction with them regarding the first set of problems I have had with them and denies even test driving my car, EVER, even after the 2nd time it went to them for the alignment which you know is BS because every car gets a test drive. When I get my car back its ALLLLL over the place and making so much noise, it sounded and felt better on my way to them to get the alignment and tires. Well when I check my car out I come to find out on the right side its wrecked and the hub cap is busted, they broke a tie rod, rack and pinion bushings and a strut.... Weeks and weeks and lots of lies and unanswered calls later I buy the parts and fix it myself and then go back to get the alignment. So tell me why Goodyear decided to loosen my control arm AND not align my car right??? Heres another thing Goodyear didn't even balance the wheels correctly, 4 or more weights on each wheel old and new. I have pictures and video, as well as documentation from a professional and reputable nationwide tire shop that they're worker took me out to my car on the lift and physically showed me what was done to my car of what had been tampered with as well as alignment done incorrectly just a few days ago by Goodyear on top of a big piece of metal in my tire which was not there before arriving at Goodyear on ******* ****** ***** for the alignment. The most messed up part about it all is I had my woman and 8 MONTH OLD BABY GIRL with me, its obvious that its intentional at this point and that this guy is trying to kill me and my family now because of they're shady technician holding some sort of vendetta over me being upset over my car not being serviced correctly and calling them out on all of it, I'm not your average person that doesn't know anything I am a very avid mechanic and will circles around almost anyone in a shop any year anything and the only reason my car went to them is because I do not own an alignment rack, if that control arm is to brake on me its imminent life threatening failure but all I am getting from the location where I took my car and corporate basically is screw you were done don't call don't come here. So words cannot even come close to expressing my anger and frustration regarding this matter. All they are doing is denying and giving me the run around from all angles and nothing has been done and I cannot drive my car. I have also missed 3 days of work thus far, I have bills and child support and all my money has to keep going into their screw ups and borrowing money on top of that I make 100 a day too so I'm really hurting here and am about to miss Monday as well because of the control arm being loosened it as well as its support bar needs replaced and that in itself is another 250 dollars. This was the most expensive set of tires I have ever purchased in my life and it was the cheapest ones anywhere and the entire company as a whole has been of no help all they wish to do is ignore the whole thing. Business Response /* (-10, 15, 2014/11/11) */ Based on the results of our investigation, we are unable to assist the customer with the settlement of their claim. Specifically, our investigation determined that there does not appear to be any negligence on the part of our store that would have caused the condition they reported. Without evidence that the store caused or contributed to the current condition of the vehicle, we have no basis on which to consider the claim. The claimant was also provided an alignment at no charge for Goodwill, so a refund would not be provided. Business Response /* (4000, 17, 2014/11/12) */ Based on the results of our investigation, we are unable to assist the customer with the settlement of their claim. Specifically, our investigation determined that there does not appear to be any negligence on the part of our store that would have caused the condition they reported. Without evidence that the store caused or contributed to the current condition of the vehicle, we have no basis on which to consider the claim. The claimant was also provided an alignment at no charge for Goodwill, so a refund would not be provided.

11/10/2014 Billing/Collection Issues
11/3/2014 Delivery Issues
10/28/2014 Delivery Issues
10/27/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The **** ******, MD Just tire location failed to inspect car before alignment. My name is ******* ********. My husband (***** ********) and I have been coming to the Just Tires location in **** ****** for years. I have back and forth to their shop at lest twice a month for the past 6 months. I paid for 2 alignments this year from them. Each time I am there (whether it's to pay for a new alignment because my warranty is up or if it's just for an alignment check), I ask the customer service rep at the desk to ask the mechanic to drive my car and tell me why it's pulling to left, wobbling in the back, and shaking when I get it over a certain speed. After they perform the alignment check, and I get my car back, the representative tells me "ma'am, the adjusted the alignment a little bit" or "ma'am the alignment was fine", but NOTHING about the addition problems that I asked about! When I question them about the problems I'm having, the rep just gives me a guess saying "it could be the aftermarket rims/ tires" or "it could be the shocks". I have 4 children and I have multiple sclerosis. I don't have time for guesses and I DO have the money to get the parts fixed if they would just look over the car and tell me what's wrong. When I took my car to have it checked on Tuesday, the mechanic again said he didn't find anything but an oil leak. When I took my car to them, my car was wobbling violently and making a LOUD clunking sound in the rear. I KNOW the mechanic heard the noise just by driving it onto the rack, but again they said nothing was wrong. When I asked the representative at the front desk what the problem could be, he said if I wanted the mechanic to drive it, I would have to pay $49.95 for a test drive!! So, the next day, I took it to a shop up the street who didn't charge ANYTHING just to look at my car. As soon as the mechanic got in the car and drove it about 3 feet, HE heard the noise! When he inspected my car, he looked at the rear passenger side tire and saw that a bolt was sheered off on the trailing arm and had broken off, and I needed my control arm replaced. Why was that so hard for Just tires when I PAID them TWICE for an alignment that shouldn't have been done before seeing what I needed on my car. I deserve TWO refunds from Just Tires. They should have told me the same thing the other shop found for me instead of taking my money and making me look like an idiot when I am constantly bringing my car in to be looked at. I would appreciate a call back from the corporate office.

Desired Settlement: I would like a refund. I went through the same issue with Firestone last year when they did not complete a proper 4-wheel alignment, failed to tell me that I needed to replace the balljoint, and had me purchase 4 brand new tires (that ended up EXPLODING ON ME in less than 4 months' time) when I didn't need them. I asked repeatedly to tell me what was wrong with my car while the car was on the car rack and the mechanic never bothered to inspect the problem that I was asking him to expect. They kept telling me that nothing was lose on the car, they didn't hear a noise in the back, they didn't feel the wobbling, and if I wanted them to drive it at all, I had to pay extra! Mr. Tires, All Tune, NTB tires, etc ALL inspect your car before they align it and WILL NOT align it until you have the issues fixed. Just Tires should have done the same. I would have paid to have the parts installed instead of taking my car to a place to while do the alignment without inspecting it, then try to charge me AGAING for another alignment after I have new parts put on the car.

Business Response: Initial Business Response /* (1000, 5, 2014/10/14) */ Customer's request for refund was honored. ******** - Consumer Relations

10/24/2014 Delivery Issues
10/24/2014 Problems with Product/Service
10/24/2014 Problems with Product/Service
10/22/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: purchased goodyear that are so hard to balance it almost cant be achieved. i have purchased a set of four goodyear authourity tires from walmart. One has been found out of round and the others are proving near impossible to balance. It is not the techs fault or walmart specifically...I havae heard from other sources that this tire along with several other goodyear tire types is extrmely hard to find ones that will balnce correctly. I have a neew truck and am not keen on the idea of it being rattled apart.

Desired Settlement: 100% of all funds spent....mount balance ,road hazard or a satisfactory full replacement back to staus i have paid for so far....i think thats fair. Not to mention the aggrevation and missed time from work hassling with it all.

Business Response: Initial Business Response /* (1000, 5, 2014/10/09) */ *SEE ATTACHED* The Goodyear Tire & Rubber Company Consumer Relations Department */*** Date: October 3, 2014 The Better Business Bureau Attn: ***** ****** RE: ***** ***** BBB Complaint Case #******** Consumer Relations Claim #******* We are in receipt of your recent letter to advise us of the customer's complaint. Our goal at Goodyear is to have satisfied customers; claim evaluations and payment decisions are, therefore, not taken lightly. ***** ******* Consumer Relation's claim has been reviewed. The customer has purchased tires that are made specifically for Wal-mart. The tires were purchased this year and should still be under warranty. This issue can only be resolved through Wal-mart. Contact has been made with the customer and he is waiting for a manager to return next week from vacation to assist him under the warranty to resolve this claim. If we can be of further assistance, you may contact us during normal business hours at *-***-***-****. Sincerely, ****** ****** Consumer Relations InnoSource / Goodyear ***-***-**** Initial Consumer Rebuttal /* (2000, 7, 2014/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) you may close my case as my issues have been resolved, Thank you ***** *****

10/20/2014 Problems with Product/Service
10/20/2014 Delivery Issues
10/16/2014 Problems with Product/Service
10/15/2014 Problems with Product/Service
10/14/2014 Guarantee/Warranty Issues
10/13/2014 Delivery Issues
10/13/2014 Billing/Collection Issues
10/10/2014 Delivery Issues
10/9/2014 Delivery Issues
10/9/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I paid for an oil change and a tire rotation. Picked up my car and discovered that the tires had not been rotated. On 09-28-14, at 0900, I dropped off my 2011 Buick Regal to get an synthetic blend oil change and tire rotation. I picked up my car at 1400 and discovered that the tires had not been rotated because I had marked them prior to dropping it off. I went inside and asked the manager if the tires had been rotated and he stated, "Yes." I asked if he was positive about the rotation and he then said that he was not sure. While the conversation is taking place, I used my debit card to pay the $45.00 bill for the services. I told the manager that he did not rotate the tires because I had them marked. He then changed the statement and said that they did not rotate the tires and he had made a mistake. I questioned him about the oil change and he said that the did do that. I asked him how I was supposed to know that the service was done and he said he could show me the oil. They offered to do the rotation, but at that point I did not want them touching my vehicle since they had lied to me. I want a refund because I do not know if the service was actually done or not. Now I have to take my vehicle and pay an honest mechanic to do the work since I do not know for sure if the work was even done correctly.

Desired Settlement: I just want a refund since I do not know if the service was completed or done correctly or if the synthetic blend oil was used.

Business Response: Initial Business Response /* (1000, 7, 2014/10/03) */ Mr. ***** ***** was issued full refund by our Jacksonville location on Skymarks Drive. His file is closed. ******** - Consumer Relations Initial Consumer Rebuttal /* (2000, 9, 2014/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business provided me a full refund after the complaint was filed through the corporate office. The complaint could have been handled sooner and properly with the store manager, but he was very rude and did not want to handle the problem. The district manager was the total opposite and handled the complaint properly.

10/8/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: The good year auto service center didn't do 29 points inspect but charged the fee. They broke my battery during the service and I have to buy a new on I am writing to complain about the service I received on August 16th, 2014 at a Goodyear Auto Service Center that is located at 5015 N. High Street, Columbus, Ohio 43214. On August 16th, 2014, I went to above service center to buy and install a new tire, oil change and 29-point general inspection. But I was very disappointed at the service I received for two reasons: (1) The service should include 29-point general inspection, which was worth $49 when I scheduled the appointment. But the inspection actually never was carried out. The technicians at above center only inspected tires and wheel alignment, and DID NOT inspect others. Since they did not provide the 29-point general inspection, I would like to have my $49 back. (2) They told me that they could not start my car after tire installation and rotation, wheel alignment and oil change. And they found that the battery was dead. I asked how the battery was dead, since it was fine when I handled my car to the service center. The staff only said the battery could malfunction any time for no reason. I was very unsatisfied for this kind of explanation and attitude. However, since my car could not be started, I had to buy a new battery. I don't trust the quality of the service center, and believe the service center should be responsible for the battery damage. But since the battery was already installed, I would like to split the cost. I will pay 50% of the battery cost. The service center should refund me the other half of the cost, which is $56.74.

Desired Settlement: I want my $49 back for the 29 points inspection that they didn't perform. I don't think the battery could die during the service and therefore I want to pay half price of the new battery which is $56.74.

Business Response: Initial Business Response /* (1000, 5, 2014/09/26) */ Thank you for contacting us regarding the complaint filed by our customer and affording us the opportunity to resolve this complaint and maintain his business. In an effort to resolve his concerns we issued the customer a full refund for his battery and we performed his 29 point inspection at one of our other stores. Our customer was satisfied with this resolution. Initial Consumer Rebuttal /* (2000, 7, 2014/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was refunded for the battery and got the 29-point inspection for my car.

10/6/2014 Delivery Issues | Read Complaint Details
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Complaint: My vehicle had air conditioning issues when we were living in Florida. So we took it in to our usual Goodyear location there. It was fixed with a price of over $800. Then about a year later the air conditioning again stopped cooling. So, since it was still under the Goodyear warranty for air conditioning work, I decided it would be best to take it back to Goodyear where we moved to in Texas. However, they told us that it was a different issue and it was going to cost us $997.33 to get it cooling again. How do I know who to believe? I mean it was an AC issue in Florida and they supposedly fixed it there and charged us a lot. How is this not an AC issue now and why should I pay to fix the AC now when it is still under Goodyear's warranty for AC work that was done on it? Product_Or_Service: Air Conditioning Service

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like the A/C leak fixed at no cost to me so it cools again like it should. In the Texas heat not having AC in your car is not really an option. If you're not going to honor your warranties then why have them? If this is not resolved I will never recommend Goodyear nor will I ever go back to one in the future.

Business Response: Final Consumer Response /* (2000, 6, 2014/10/06) */ Since I initially submitted my complaint on 9/11/14, we have gotten the issue resolved. However, I am still not happy with that particular business and would like to leave my complaint for others to see. Initially the Goodyear on Bandera Rd told us that after putting dye in our vehicle they discovered that it would need the A/C Evaporator Core replaced. After previous issues at this location we didn't trust them and decided to take it elsewhere when they told us it would not be covered under the warranty. The place we took it to said that they did not find evidence of dye in it. They also said that after further testing found that the Evaporator Core was working just fine and that was not the issue at all. They suggested we take it back to Goodyear because the problem was indeed where it had had work a year prior and should be covered under warranty. Therefore we contacted the Goodyear Warranty Hotline and they started a claim for us. We took it to a different Goodyear location who replaced the A/C Kit components again. The A/C is now working and it was fixed under warranty which the Bandera RD Goodyear refused to do and claimed was not the issue and lied to us. I would not recommend anybody going to this business. They wanted to charge us $997.33 for nothing and it still would have had the problem.

10/6/2014 Delivery Issues
9/30/2014 Delivery Issues
9/30/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Manager is very rude! Very odd that after I complained about their service that my oil dipstick tube AND transmission dipstick tube came up broken!! I was getting ready for a road trip on 8/22/14 with my fiance in my SUV and called Goodyear in Coppell Texas by my house to see if they could fit me in for a synthetic oil change prior to me getting on the road, the employee said yes however when I got there the manager who was very rude said they were too busy and couldn't do it. After I complained for leaving work early to come up there after his employee said it was ok he said to come back the next day for a free oil change. I went the next day and he was even more rude and told me to just take a seat unless I wanted to pay for the oil change when all I asked was to make sure it was synthetic since that's all I use in my SUV. When the service was done he parked it in the front of the store and said nothing. I asked if all fluids had been checked since I was going on a road trip the next day and he said "yes they checked all fluids and didn't find any issues". When arriving to my destination 2 days later my soon to be father in law checked my tire pressures and fluids. He said there was something wrong with the dipstick tube and to get it checked out. When I arrived back home I had a mechanic look at it and he said the dipstick tube to the transmission was somehow broken. I took it into Van Chevrolet on 9/17/14 and they informed me that somehow the Oil and Transmission dipstick tube were both broken somehow and that it looked very odd. I'm now going to be out over $500 to repair both dipstick tubes, transmission flush and oil change since they both have debreit from the tubes being broken! I'm already barely making ends meet and working overtime to pay for a wedding and honeymoon and now having to dish out unplanned money on my vehicle that I don't have! This place has horrible reviews online from multiple people and should be investigated!!!! How could they possible check my fluids if the tubes were broken?????

Desired Settlement: I'm seeking for them to reimburse me the costs to repair my vehicle after their oil change employee broke my oil dipstick tube and the transmission dipstick tube causing me to change and flush out my whole system! Can provide receipt from Van Chevrolet with full details upon request.

Business Response: Initial Business Response /* (1000, 7, 2014/09/24) */ Our Goodyear location in Coppell, TX is handling Ms. ************ concern and will resolve to customer satisfaction. ******** - Consumer Relations Initial Consumer Rebuttal /* (2000, 9, 2014/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company reimbursed me the costs I incurred due to their negligence.

9/25/2014 Problems with Product/Service
9/23/2014 Guarantee/Warranty Issues
9/22/2014 Problems with Product/Service
9/19/2014 Guarantee/Warranty Issues
9/19/2014 Problems with Product/Service
9/19/2014 Problems with Product/Service
9/15/2014 Billing/Collection Issues
9/15/2014 Guarantee/Warranty Issues
9/12/2014 Delivery Issues
9/11/2014 Guarantee/Warranty Issues
9/5/2014 Problems with Product/Service
9/1/2014 Billing/Collection Issues
8/29/2014 Billing/Collection Issues
8/26/2014 Problems with Product/Service
8/26/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Poor customer service and deceptive sales practice for unnecessary repairs. This letter was sent to the corporate office and the district manager 7/28/14. To date, they have not responded in any manner. I am writing to share an experience that occurred Friday, July 25th at your Highland Village location. I arrived around 2 pm to drop off my vehicle and to inquire about my check engine light. At approximately 4:00 ***** ***** called to inform me of the necessary repairs as well as the recommended items. His tone and demeanor quickly changed when I told him that I could not move forward with necessary $1300 in repairs nor the $900 additional recommended repairs. I asked that they change the oil and replace the passenger side brake light. Although I could sense he wasn't thrilled he agreed to send a driver to pick me up after they returned from picking up parts (he didn't ask for an address) and said "it would be a while". At 6:25 I called and asked ***** what time to expect the driver, as I know the store closes at 7. He told me the driver was on their way and would arrive in about twenty minutes and asked for my address. The driver never arrived. The following day, a full 24 hours after the driver was 'sent' I walked into the store. I was greeted by **** and asked him if I could speak with someone about a concern. **** looks at the other station where ***** was working behind the computer. ***** never reacts (I was the only customer in the store and he was not on the phone). I begin to explain what transpired the day before. **** again looks at ***** and motions, as if asking him to step in...nothing. **** informs me that ***** is the store manager and he would be the person to speak to. ***** finally pops his head up and quips, "well we try to please our customers but ya just can't please 'em all". REALLY?! Needless to say I was astounded and I'm certain my expression reflected that, did he truly think I was asking too much? In a callous tone he says, 'yeah well you're welcome to call my manager' and points to the picture behind him. I informed ***** that my terminally ill mother had driven me to pick up my vehicle and quite honestly shouldn't have been driving. I added that as a mother, wife and primary caretaker of my mother that my time is valuable to me, just as his is to him. I told him that I felt certain he would see things differently if he were the consumer or a member of his family was treated with such disregard. At this point he finally apologizes, and said, 'yeah, I saw your vehicle out there this morning when I came to work and realized I had forgotten to send someone but were just really busy'. I asked why he didn't tell me when I called at 6:25 that he couldn't send anyone because I could've made arrangements to pick it before my husband left town. In addition, he should've taken the initiative to call me the following morning when he realized that he'd forgotten to explain what happened instead of leaving me to 'figure it out. At this point **** tells me the amount that of the invoice. I ask him for a breakout of the charges, specifically if the oil had been changed since it appeared the total only reflected the diagnostic. ***** tells **** to waive the cost because of the difficulties and said he would have to confirm the oil was changed because it wasn't added to the ticket (I didn't even bring up the brake lights). ***** returns moments later saying that he was going to have them redo it 'just in case' because they had forgotten to put a sticker in the windshield. After completion of the oil change I left the store 20 to 30 minutes I later.

Desired Settlement: Treat customers fairly, timely and honestly.

Business Response: Initial Business Response /* (1000, 6, 2014/08/14) */ Called customer and apologized for lack of follow up. Advised I would have the District Manager be in touch with her per her request. Received response from District Manager as resolution: I spoke with Ms. ****** yesterday. Where we really dropped the ball was not going to pick her up as we promised or call to let her know. I apologized for causing her this inconvenience for both her and her Mother. The store had already no-charged the services from her visit and had given her some free oil change coupons for future use. I reassured Ms. ****** that we appreciated her as a customer and made sure she had my phone number if she had any other questions or concerns.

8/18/2014 Problems with Product/Service
8/18/2014 Problems with Product/Service
8/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I believe the advertised price should be the price paid, plus tax. Not the price, plus ad on fees and for profit fees. Why are some companies allowed to have add-ons in the price after a price has been published? If the state makes all oil changes charge disposal fees, put that in the advertised price. Or does each company decide how much they can charge to dispose of such items? It's the old bait and switch. I know I could have left the store, but my problem is with the advertising practices.

Desired Settlement: I just want all businesses to play on a level playing field and advertise a price plus tax.

Business Response: Initial Business Response /* (1000, 6, 2014/08/06) */ Attempted to contact Mr. ******** 7/24/14 and left a voice mail advising legal obligations to separate shop supplies from oil sale price. Also advised website does state the following: " UP TO 5 QUARTS OF OIL. CANISTER/CARTRIDGE FILTER, DIESEL, AND ADDITIONAL OIL EXTRA. FLUID/FILTER DISPOSAL CHARGES MAY APPLY " suggested Mr. ******** fax me his invoices for review to see what we could offer as resolution. No response or faxes received. Contacted Mr. ******** 7/29/14 and spoke with him on the phone. Explained the above and to fax me his paperwork for review of a resolution. Still have not received invoices for resolution. Initial Consumer Rebuttal /* (2000, 8, 2014/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: They replaced a fuel pump, when all that was the matter was the battery was dead. On 07/09 I had my van towed to the location at *************************************** for service. I got a call the next day that it was the fuel pump that was the issue. I okayed the repair. After picking up the van on 07/10 in the evening (and paying $1022.61) it stalled on me again on the morning of 07/11. I took it to**********, where I had the battery and alternator checked. I was told the battery was dead. The receipt from Goodyear said that the battery and charging system were COMPLETELY checked, and I was charged for this. I had to purchase a new battery. I called to speak with the manager to let him know. He said it was "odd" they didn't check the battery. But the fuel pump was bad. I told him I wanted to come by and pick up the old fuel pump and have it checked by my mechanic in town. He said it would show that it wasn't putting out full capacity (which is a lot different from being all the way bad). In summary, I was charged over $1000 dollars for a repair that was essentially a bad battery, which should have been the first thing that was checked. I feel this is very bad business practices.

Desired Settlement: I would like my money refunded for the repair that took place on 07/09.

Business Response: Initial Business Response /* (1000, 5, 2014/07/28) */ July 24, 2014 Consumer Relations Claim 1411758 We are in receipt of your recent letter to advise us of Mr. *******************'s concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Mr. ***********'s Consumer Relations claim has been thoroughly reviewed by Goodyear Corporate Headquarters and ****, the store Manager of the Goodyear in Portage, Michigan. The vehicle was towed to the Goodyear location, because it quit while driving and would not restart. The SES light had been on and the battery was weak. The Goodyear technician charged the battery and it held the charge. The fuel pump was getting pressure of 50 PSI vs. 60 PSI-66 PSI. The Goodyear location in Portage, Michigan kept the 'old fuel pump'. Mr. *********** is more than welcome to return and exchange the new fuel pump for the old part. If the exchange is done and found Goodyear's diagnostic was correct, replacement charges will be $546.00. Otherwise, Goodyear will not charge the consumer and we will reimburse him for the original repairs. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136. Sincerely, ********* Consumer Relations

8/5/2014 Guarantee/Warranty Issues
8/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: **************** Filed for a Rebate. Waited 6-8 weeks. 10-Weeks no Refund I went online "Claim still in process" All docs have been e-mailed. **************** Purchased 4 new tires on 04/15/2014 Filled out forms For rebate and send in all docs.

Desired Settlement: 60.00 Rebate please. ************************* ************** me 04107

Business Response: Initial Business Response /* (1000, 5, 2014/07/18) */ Thank you for giving us the opportunity to respond to this customer complaint. We have have verified that his rebate card has not been used and are requesting a check for the $60.00 rebate to which he is entitled.

8/1/2014 Delivery Issues | Read Complaint Details
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Complaint: On 12/12/13,I took my Ford F150 1998 truck to the Goodyear located at 5406 Indian Head Highway in Oxon Hill, Md. to have my tires replaced. However, I was told by ************* that I needed upper and lower ball joints and a front end alignment. He also said that there were other items that needed to be replaced. After this work was completed I had to take my truck back because the work was not done properly. I took my truck back several times because I was not satisfied and it was still having problems. From 1/29/14 to 4/18/14, the mechanic at Goodyear told me to replace parts that I did not need. I drove around in my truck which was making a loud squeaking sound in the wheel area. I took my truck back to have this fixed but I got no satisfaction, only another bill. On another occasion, I took my truck back and found out that the technician had forgotten to assemble my part correctly and the caused my truck to run rough for several weeks. Product_Or_Service: computerized engine analysis Order_Number: *******

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want to be reimbursed for the money that I spent to have my truck repaired and for the electrical parts that I replaced but did not need. This shop needs to be investigated for misleading customers regarding repairs that they don't need.

Business Response: Initial Business Response /* (1000, 8, 2014/07/17) */ On 7/16/14, the Bureau received the following from the business via email: Mr. ******, Please see attached; Goodyear's response to Mr. ******'s BBB Complaint. This claim has been resolved. Thank you, **** **** ****** July 16, 2014 The Better Business Bureau Attn: ***** ****** 222 West Market Street Akron, OH 44303-2111 RE: Mr. ******* ****** BBB Complaint Case ##:********* Mr. ******, We are in receipt of your recent letter to advise us of Mr. ******* ******'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Goodyear has offered to refund Mr. ****** $86.91 for a sensor replacement needed due to work done incorrectly; failure to reconnect a hose. Goodyear has also offered labor expenses of $134.60 for ignition wires that Mr. ****** claims were unnecessary. Mr. ****** has accepted Goodyear's offer of $221.51. A check has been requested to be mailed to Mr. ****** and should be received within 7-10 business days. This claim has been resolved. If you are in need of further assistance, you may contact us during normal business hours at 1-800-321-2136. Sincerely, **** ******

7/31/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I took my car in for an inspection. They chipped and scratched my car paint. No one will call me back. A safety inspection was done on my 2008 Tiburon. When I walked out to get in my car I immediately noticed a chip of paint off the edge of the wheel well. (it was black and my car is silver) Upon closer inspection I saw there was also a scratch about 2 to 3 inches long. I went in and told the guy at the service desk. She shrugged and said they couldn't have done it. I asked him to at least look at it. He then asked the technician and he denied doing it. I left angry. I then looked at my inspection sheet and noticed that was the wheel that was removed for the break inspection. I then went back and asked that they do something. They told me to go buy a bottle of touch up paint and they would pay for that. I then called the corporate office and was told unless the claim was for over $750 I had to deal with the store. They took my information a week ago and NO ONE from the store has contacted me. I can't believe these cowards try to take advantage of women by damaging their property and then refusing to even acknowledge their existence. Most women would probable give up and they are hoping I have to. DO NOT USE THIS BUSINESS IF YOU ARE A WOMAN.

Desired Settlement: The company damaged my car and they should repair it to the condition it was in before I brought it to them. I would like them to have the paint on my car touched up by a professional body shop and they should provide me with a rental car if necessary.

Business Response: Initial Business Response /* (1000, 6, 2014/06/04) */ On 6/4/14, the Bureau received the following from the business via email: Hi *****, I spoke to the store mgr. *****, at our GASC#4353. He says, that his boss, the DMR, ***** ********* has tried to call this customer at least 4xs. to discuss. He has not been able to reach her. We have the vehicle inspection sheet which shows that the scratch in question was marked. As cust. sat, we offered to reimburse customer for the touch-up paint that she requested they buy. According to this complaint, customer is asking for a profession paint job. The next step will be for the customer to get an estimate of how much this will be and submit. We will review and get back to you. Thanks! Initial Consumer Rebuttal /* (3000, 8, 2014/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was being sarcastic when I said the store could at least buy be a tube of touch up paint when the man behind the counter just shrugged when I asked what he was going to do to resolve the problem. As far as anyone contacting me. I have voice mail and never received any message from anyone from Goodyear. I work at a company that does not allow cell phones to be used during working hours. I can return a call on my lunch break or after work. Since my only fault is using Goodyear, I believe my car should be restored to the condition it was in before I took it to their shop. I have gone to a auto body repair shop an obtained an estimate. I was told touch up would be very noticeable and not look very good. The shop said the only way to restore it was to remove the bumper and repaint it. I have attached a copy of the estimate. Final Business Response /* (4000, 12, 2014/07/03) */ Received from business on 7/2/14, via email: Hi *****, Wanted to make sure you got this. I also called the ******** this morning to see if the customer had dropped off any estimates. The store mgr. is out till this Wed. and the assoc. I spoke to, *****, was unaware if she had. Have a good day! Final Consumer Response /* (4200, 14, 2014/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) My estimate is attached to my last response to the BBB. I don't live in Springfield and don't feel like I should have to drive there to hand deliver the estimate I've already sent to you. I have had zero contact with Goodyear after their customer service told me the manager would call me. If someone would ever contact me I could email the estimate or mail it directly to them.

7/29/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern,I am writing this complaint because I had a recent oil change done at Goodyear which unfortunately resulted in my vehicle being damaged at the gear shifting indicator(keep in mind that my car passed a diagnostic check at Autozone and Gilbert's Garage, and only needed new tires). When I addressed the issue with an employee at Goodyear he stated he was told that the linkage was broke. This made me angry to the point that I had to speak to the manager who then had noticed that the linkage was not broke(but the gear shift indicator cover was damaged) and also, that no one noted on my SERVICE INVOICE anything about a broken linkage or brake fluid leak. My invoice does mention a need for tires, which was expected. So I eventually leave (even more upset) and I later inspect my vehicle and to my surprise I notice that brake fluid had leaked from the rear passenger tire, which I felt was strange considering that my brakes were done a few weeks prior, at Gilbert's Auto Garage, with no problems noted. I spoke to some friends of mine about this issue and I was informed of the others who had been serviced at Goodyear and unsatisfied as well. It is my honest opinion that people who go to this particular Goodyear are being ripped off. This place advertises low priced oil changes and services to tamper with customers vehicles, in order to get more money out of customers. Product_Or_Service: Oil change/lead to other damages Order_Number: 193187 Account_Number: *********

Desired Settlement: DesiredSettlementID: Other (requires explanation) I plan to have my vehicle fixed properly by a trusted mechanic and I feel as though Goodyear should reimburse the cost of someone who takes the time to handle a job properly because I do not trust this particular Goodyear to fix anything at all!!!

Business Response: Initial Business Response /* (1000, 5, 2014/07/16) */ To Whom It May Concern: The Goodyear Tire and Rubber Company has reviewed this complaint and has been in contact with the Complainant. As of this reply, we are waiting on additional documentation from the Complainant. Once we receive the additional documentation, we will contact the customer with the goal of reaching a favorable resolution for both parties. If you need additional information, please contact me at ******************************

7/23/2014 Delivery Issues
7/22/2014 Billing/Collection Issues
7/21/2014 Guarantee/Warranty Issues
7/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Had my oil changed and the mechanic did not replace plug properly and oil leaked back out causeing damage to oil pump. I am writing to you at this time regarding services that I received from the Marlow Heights Service Center located at 4107 Branch Avenue, Marlow Heights, Maryland 20748-1713, ************. I took my 2005 Chevy Tahoe to this location to have the oil changed only. That was the only problem with exception of the Check Engine light being on. The reason for this light being on is that there is a leak in an air hose which needs to be replaced. After having my oil changed in the vehicle and I'm driving home, I began to hear a tapping and rattling noise from my engine and also my truck started to jerk. I called back once I had gotten home and advised a young lady at that location what I was experiencing. She was very rude and disrespectful and told me that only thing that could be done was to bring the truck back leave it and they would take care of it when they had a chance because appointments come first. The next day when I took my truck back to the center, I was treated very rude and disrespectfully face to face with the same young lady to whom I had spoken to on the telephone the previous day. I was afraid to drive the vehicle to work with all the noise it was making so I went back after work. I was told at this time @ 3:48 pm that there was no one available to work on my vehicle because all the mechanics were on the way home. The store does not close until 6:00 pm. So why is that when a customer comes to have their vehicle check the mechanics can not or will not wait on customers because they are trying to go home. I was told to come back the next day to which I did, having to loose a day of work, I work for a federal law enforcement agency, which my time is very necessary and just as important as theirs. In addition I am a female and a Senior Citizen and I am also disabled. It is an unnecessary inconvenience for me to keep riding back and forth and arguing trying to get the proper service that I originally brought my vehicle in for. I was told that the reason my vehicle was making the noises and hesitating was because I needed a new OIL PUMP. It was nothing wrong with my OIL PUMP prior to my bringing it in for an oil change. After calling to file a complaint I was told that the inspector could not find any thing wrong with my vehicle. I have the old OIL PUMP that was removed and the mechanic drained the oil out and put new oil in. The rude person in your Damage Claims Department called me and never identified herself but gave me a file #********** (see attached document) and told me that prior to the inspector responding Goodyear would not be able to assist me. According to the mechanic (**********************) it appeared that the vehicle had been started up without oil being pumped into the engine. (****************** **************************************************************** So it appears to me that I have to pay $973.00 for repairs to my vehicle to which I was only expecting to pay only approximately $49.00 - $65.00. I feel that Goodyear should be at least responsible if not for all but for half of the bill. I would greatly appreciate it if you could have some one to contact Clinton Auto Body or myself (************) regarding my damages.

Desired Settlement: I am seeking refund for the payment I had to come out of my pocket for the repair, parts and labor for the damages received because their lack of consideration and customer service to my vehicle and myself even after reporting the problems that I had experienced. Additionally, after the head office of the problems the lack of concern by the employees there and stating that would be my problem that they do not make repairs or refund for damages to customers vehicles.

Business Response: Initial Business Response /* (1000, 6, 2014/07/07) */ Our office sent a third party inspector out to look at the customer's vehicle, but the repairs were already completed. With out specific evidence to indicate the Goodyear store contributed to the customer's claim we were not able to help.

7/15/2014 Guarantee/Warranty Issues
7/14/2014 Problems with Product/Service
7/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Dropped off car in good condition for transmission flush, picked up car, drove it on 6/15 and transmission failed & barely made it back to Goodyear. Dropped off 2011 Malibu on 6/13 for transmission flush and oil change. It was in running great, time for pre-emptive maintenance, oil change and transmission flush. Picked up car that afternoon and drove home(8 miles). Fathers Day 6/15, in the a.m. heading for lowes, the transmission started slipping in all gears. Got it to Goodyear. Service Tech, ****, took car in bay with other techs pushing because gears didn't work. Put on lift, pulled plug to check fluid level. The fluid that came out was black and **** commented, "This ain't right" and put the plug back, lowered the car, and checked the codes. He said codes indicated the transmission needs to be replaced. I checked with Serv Mgr. *****, at ******************** in *********,NC and ********************************, SC about what happened and their opinions where that a transmission flush would not cause a failure and the fluid would be RED NOT BLACK. In their opinions, Goodyear had to do something wrong. Store Manager, *****, took no responsibility for the transmission failing. I left the fully operational car for maintenance. I expect to get the car back in the same or better running order NOT ruined transmission. He said he was going to look into it because he is a master mechanic and one of his techs used to work for Chevolet and said the Malibu bad transmissions. Talked to ***** at ********************, and he said that 2011 did not have recalls for failure of this kind. His opinion was that Goodyear did something wrong to cause transmission to have black(NO RED)fluid and to fail. ***** said he just flushed it again to get rid of the black fluid but it made no improvement. ***** said that he spoke to a lady service manager at ************** on ***************** in *********, NC and she said that City would replace the transmission for free under warranty based the vin #. My wife called, this lady **** said she spoke with him and never told him that it would be replaced. They would look at it and possibly submit it to the warranty dept. Goodyear still has my car because I will not take it back in this condition. Goodyear needs to take responsibility and put the car back in the original operating condition which was a great running car.

Desired Settlement: Goodyear needs to take the Malibu to ********************* to analyze the problem and fix or replace the transmission. All cost incurred (if not covered by the warranty) to be paid by Goodyear. We have been loyal customers and do not deserve this treatment.

Business Response: Initial Business Response /* (1000, 6, 2014/06/27) */ On 6/20/14, the Bureau received the following from the business via email: *****, Here is update pertaining to customer Mr. ***************, i called ************** and the vehicle is under warranty through the dealership, and is confirmed to be handled through **********. I called customer left message referring customer to see **** in the service dept to get their vehicle handled under per warranty. I will be closing and filing this away on our end. Thank you, Have a great weekend! ************* Customer Relations Rep 200 Innovation Way. Akron Ohio 44316 1-************

7/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Improper repair of both front struts after returning to the shop 3 times, loose oil plug, failure to respond after numerous phone calls for a refund 06/18/2014 ******* J. ****** *************** The Goodyear Tire & Rubber Co 200 Innovation Way Akron, Ohio 44316-0001 Dear *** ******, This letter is in regards to service I received on my '07 Nissan Sentra on May 4th, 2014 at the Goodyear Auto Service Center located at ****************************************. I took my car in because it was making a crunching noise whenever I would make a turn or drive on uneven pavement. The technicians at the Watertown location diagnosed the problem as my front struts going out and recommended I have both of the front struts replaced. I left my car at the shop overnight for the repair and also asked that they top off my fluids as well as reset my tire pressure light. I picked up my car the next day and paid $894.99. As I pulled out of the Goodyear parking lot as soon as I turned onto the main road I immediately noticed my car was making the same noises that I had taken it in for. At that point I also noticed neither the tire pressure light had been reset nor my fluids hadn't been touched. After noticing the noise I took my car to ************************ located at ***********************************(************) for a second opinion. I spoke to a mechanic there by the name of ***** and he informed me that there are 4 parts to a strut and only 2 of the 4 parts had been replaced. He suggested I go back to Goodyear and get my money back, or have the struts replaced at no cost to me. On his advice I called Goodyear and made an appointment to have both front struts fully replaced. I left my car at the Goodyear shop overnight while they replaced both front struts and performed a complimentary oil change. The next day I received a call that my car was ready to be picked up, and that they would do a "Show and tell" of everything that they had done to make sure that it met my standards. Upon arriving at the shop I went in to pick up my keys and they printed me off an invoice and sent me on my way. As I was pulling out of the Goodyear parking lot onto the main road I noticed that the struts were making the same crunching noises and my tire pressure light was still on. I pulled over and checked my fluids, which hadn't been touched. This time I immediately took my car to ************************ located at ********************************** (************) for a 3rd opinion, and was informed that not only were the struts installed incorrectly, but the mount of the strut showed signs of dry rot suggesting that it had never been replaced. The head mechanic at this location suggested I take my car back to Goodyear and have both front struts taken out and completely replaced. At this point I was so frustrated with the poor service at Goodyear I contacted *****, the store manager, about issuing a full refund. After 8 or 9 attempts of contacting ***** about the same issue, and receiving numerous excuses, I requested the name of the District Manager, **** *********. ***** informed me he would contact the DM for me, and I would hear from either of them within the week. A week passes and neither ***** nor **** had been in contact with me. At this point I called ***** and informed him if I did not hear from either him or **** by Monday morning (June 16th) that I would be contacting the Corporate Goodyear Office as well as the Bureau of Automotive Repair for the state of New York. Within this two month period I moved to Michigan, and took my car into ************************ located at ************************************, and spoke to the owner and head mechanic there, ***** **********. He verified what the other two mechanics had said about the incorrect installation, and also informed me that the technician at Goodyear in New York who had performed my oil changed did not tighten the oil plug, and he was able to unscrew it with his hands.

Desired Settlement: All I would like is to get my money back and pay a trusted mechanic locally to finish the repairs.

Business Response: Initial Business Response /* (1000, 8, 2014/07/08) */ On 7/3/14, the Bureau received the following from the business via email: I have been in touch with ******* ******* and have not received the paperwork I have asked for her to send over so that I can see what we can do to assist with her concern. The claim is suppose to be closed tomorrow but we will not be in the office. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 phone.************ **************@goodyear.com Initial Consumer Rebuttal /* (2000, 10, 2014/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been in contact with a manager from the Northern New York area and have been promised a refund of $1250. I was told the check will take 2 weeks to arrive. I should find out in a week whether or not the check shows up. If it doesn't I will request the case be reopened. Otherwise I would consider the issue resolved. Thank you everyone for responding and attempting to assist me in this matter. ******* ********

7/10/2014 Problems with Product/Service
7/9/2014 Problems with Product/Service
7/8/2014 Problems with Product/Service
7/3/2014 Advertising/Sales Issues
7/1/2014 Guarantee/Warranty Issues
6/30/2014 Guarantee/Warranty Issues
6/30/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service
6/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Recent repair failed on my 2006 Pt Cruiser. The poor repair job caused a mahjor malfunction in my car I brought my 2006 PT Cruiser to Good year on 3/28 2014 for engine not turning over. Tech installed a *********. The car stopped running May 2 2014. Good year stated I needed a new head gasket. As they didn't work with my warrenty company I took the vehicle to Ace Garge in Syracuse. The owner stated the coil exploded in the cavity of the engine. He believes there is poor workmanship involved. Good year doesnt belive they did a poor job. I disagree. I need a satisfcatory resolution to this situation

Desired Settlement: I would like GoodYear to pull out the coil and fix the resulting damage.

Business Response: Initial Business Response /* (1000, 5, 2014/06/11) */ To Whom It May Concern: The Goodyear Tire and Rubber Company is in receipt of Claimants complaint. We have been in contact with the customer and discussed the matter and also has been in contact with the repair facility where the Claimant towed her vehicle. We currently have left the customer a voice message to contact us to discuss a resolution. Once we speak to the customer we will update BBB with the resolution reached. If you need additional information, please contact me at ************. ***************, Consumer Relations Rep. Goodyear

6/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: The mechanical problem is worse than when I brought the car to the shop after it was disabled When went back,was told need to pay $150 diagnosis again on 4/26/2014, I took my mini van to Goodyear service Center, *************, ****** TX. *********, Store Manager, called me that day and I explained to him how the car acted mechanically before it broke down. he told me that the problem was due to a bad timing belt and once it is replaced, the problem will go away. I paid $839.76 and drove the car. Later on that day,I had a check engine light on and the car started to act the same way before I took it to the shop and even worse. I called the shop and asked for ***, But I was told he is on vacation. I took the car again to the shop and requested that the car to be fixed right. The service manager told me that I need to pay $150 to have it diagnosed again. I explained that *** gave me a diagnosis for the problem and assured me what it takes to get it fixed. The Customer Advisor got involved and said" *** does not know anything about cars, he is not a technician" I am very disappointed and feel I was cheated and lied to

Desired Settlement: either fix my car as I was promised by the Store Manager or refund me the money so I can have it fixed somewhere else.

Business Response: Initial Business Response /* (1000, 6, 2014/06/06) */ On 6/6/14, the bureau received the following Business Response via email: Good Morning *****, I spoke to the location regarding *************'s complaint. The location actually spoke with the customer yesterday and refunded him $831.91 for the services and he was happy. Claim closed. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 phone.************ **************@goodyear.com

6/19/2014 Problems with Product/Service
6/18/2014 Problems with Product/Service
6/17/2014 Guarantee/Warranty Issues
6/13/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On 4/11/14 we brought our car into the Goodyear Location on ********************* in *********,TX. The services performed were inadequate &unnecessary The reference number for this claim with Goodyear is *******. We brought our car into their store stating that we felt, based on 2 other opinions that there was some sort of electrical issue.We had already taken it to *********** on ********************* in **********, Texas. *********** took our car into their shop and plugged in their engine code reader. They told us it was giving the following codes: random misfire, misfire cylinder 2, misfire cylinder 6. They came to us and said that they have one of the top engine code readers out there, and still weren't able to figure out what exactly was happening, which led them to believe it was an electrical issue. They did not charge us anything and spent greater than 30 minutes trying to figure out what was going on with our car. They said they could order parts, try different things, but ultimately, they felt like they weren't sure and they would just be wasting our money trying to figure out what exactly was happening. They recommended we go to the Lexus dealership because they would probably be better able to help us. We really appreciated their honesty. After leaving ***********, we called our mechanic back home. He said he also believed it was an electrical issue based on everything we described. We asked if he also recommended we take it to the Lexus dealership. We really wanted to avoid doing this because we knew they would charge 2 or 3 times the price of taking it to another shop. He said we could take it to Lexus, or try a place like Goodyear. We decided to find the nearest Goodyear store and stop there. This led us to the Goodyear on ***************** in **********, Texas. We walked in around 5 PM and explained the problem to ***** *******, the Store Manager. We told him everything that had happened, and everything we had done up to the point, including the time spent and conversation with people at *********** and our mechanic back home. He immediately said "It's not an electrical issue. Those people don't know what they are talking about." We explained we were unsure whether Goodyear would be able to help us because the two other mechanics had said it was an electrical issue and the other store had not been able to help us. He confidently told us that they could definitely help us, even though the previous auto place said they would not be able to help. He said it was not an electrical issue, but rather a mechanical. After performing the recommended services- a new radiator, coolant flush, new hoses, and new thermostat, we had the exact same issues occur as the initial time when we first brought the car in. Thus, these repairs obviously did not fix the problem. We feel that they were not only unnecessary repairs, but we were also taken advantage of because we were in the area from out of town and needed our car back quickly. We were charged $1435.41 and after the repair did not fix the original problem, we asked what could be done about that. ***** offered to refund the diagnostic fee of $102. Not only was the initial problem not fixed, but we incurred even more costs in repairs after leaving **********. We drove our car safely back home and had to have head gaskets replaced along with multiple other things. The total cost of these repairs is $3603.05. Additionally, we incurred another expense of $112.89 in rental car fees while our car was being worked on at the Goodyear store. I submitted all of this information in writing- certified mail, return receipt requested to Goodyear Headquarters on April 16, 2014. They did not contact me until May 2. They kept saying they needed more time and more information, until finally I received a call from ****** ****** on May 16. ****** informed me that based on the information they had, they believed that both repairs were necessary (the replacement of the head gaskets and the radiator replacement) and therefore they would not refund us any money. Goodyear's repair did not fix the original problem and was unnecessary.

Desired Settlement: In good faith we would like Goodyear to pay for the total repair that we incurred on the head gasket of $3603.05. But at a minimum we ask that they refund the repair done at their store in **********, Texas of $1435.41 minus the $102 refund already issued. We would also like a refund of the $112.89 in rental car fees that we incurred from Enterprise while our car was being worked on at the Goodyear store. We feel that their employees at this store took advantage of us because we were out of town, treated us in an unethical manner, and lied to us. They did not know what needed to be done, but decided to guess and charge us for it. What they did ultimately did not fix our car at all, and we had to go on and pay for more repairs afterward.

Business Response: Initial Business Response /* (1000, 5, 2014/05/21) */ The customer visited our location to have an overheating issue diagnosed and repaired. The location found that the radiator was clogged restricting the coolant flow causing the vehicle to overheat. The customer authorized the replacement of the radiator, thermostat, radiator cap and hoses. After these repairs were performed and the coolant was circulating as intended, it was discovered that the vehicle had overheated so severely that the head gasket had blown causing damage to the engine. Unfortunately, the customer had multiple issues only some of which could be addressed by our location. Initial Consumer Rebuttal /* (3000, 7, 2014/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we first noticed the problem- the "check engine light", "VSC" warning light, and temperature gauge fluctuating from medium to high and dropping again, we called our mechanic back home. This is when he said it was an electrical issue. We stopped to check the engine to make sure it was not overly hot- and it was not. Therefore, we knew it was not an overheating problem. *********** verified that again. They said they couldn't find a mechanical issue- it was not overheating. This led them to believe it was a sensor malfunctioning or some other electrical issue. Again, our mechanic back home agreed with that. So based on those 2 opinions, and the fact that we actually checked the engine ourselves, we knew that the car was NOT overheating. That is not the reason we brought the car to Goodyear. If the car was overheating, the gauge would stay at High. It would not intermittently fluctuate and spike up to high then drop back down in a matter of seconds. Any good, honest mechanic would know this and relay it to the customer. If the car was truly overheating, we never would have made it to Goodyear. We had been driving for several hours with all this issues occuring. Furthermore, we made it driving 5 hours back to ******* with all these same issues occuring. When we first entered their store and spoke to *****, the manager, we told him what the car was doing, we did not believe it to be overheating, and based on 2 other opinions we felt it was a mechanical issue. Goodyear stated that "after these repairs were performed and the coolant was circulating as intended it was discovered that the vehicle had overheated so severly..." This was not discovered by Goodyear. When we returned to their shop to pick up our car after they replaced the radiator, they told us that they fixed the problem and we were "good to go." We went to test drive the car and after barely having left the Goodyear parking lot, the check engine light came back on. After a few more test drives, all of the other things started happening- temperature gauge fluctuating, check engine light, VSC. We brought it back to the Goodyear shop and they spent over 30 minutes trying to figure out what was wrong. Clearly, the repairs they did did not fix the problem. They could not conclusively give us an answer as to what was wrong with the car. They never seemed to know in the first place. It wasn't until we took our car back to our mechanic at home and he checked everything that it was discovered the head gasket needed to be replaced. Goodyear never told us this. A few months prior, we had to have a water pump replaced due to an overheating issue. This is likely the cause of the head gasket issue. The radiator was never the problem. If we had thought this out more clearly, we would have asked to take our original radiator back from Goodyear. Then we could have taken it to our mechanic here and had him check it to see if there was really a clog or not. Furthermore, if there were a clog in the radiator, they should have tried to simply flush it rather than replace the entire thing. We did not know then what we know now and will obviously do better next time. Goodyear also said "the customer had multiple issues only some of which could be addressed by our location." This is where we fully disagree. When we brought the car to Goodyear and stated all the known issues and other opinions we had received, we expressed concern whether they would be able to fix it. I told *****, the manager, that I was really unsure if Goodyear could help since *********** and our mechanic back home both seemed to agree that there was some sort of electrical issue (i.e. a sensor misfiring causing the gauge to act faulty even though the car was clearly not overheating). He said "Those guys don't know what they are talking about. It's not an electrical issue. It's a mechanical one." When they called us the next day to talk about replacing the radiatior, I asked what if they replace the radiator and there are still issues? What if that doesn't fix the problem? ***** assured me that it was his job to make sure the car gets fixed. He said he would get us a rental car to get back home for work on Monday or do whatever he needed to to make sure the car was fixed. I explained we were concerned about getting back for work, but we were also concerned about the cost- what if we spend all this money in repairs and that doesn't fix the problem? He said it is his job to get the problem solved and he won't charge me any extra money. I do not have that statement in writing- it was verbally said over the phone. But based on those words of *****, if we wanted to get really technical, Goodyear should pay for our head gasket repair. He told us he would do what it takes to fix the car and not charge us for any additional repairs. We left the Goodyear location without any answers. They did not know what was wrong, and didn't seem like they could help any further. The car had all the original issues (check engine light, VSC light, and temperature gauge fluctuating) when we left Goodyear as when we first brought it in. Obviously, the repair they did was unneeded and did not address the problem. I am simply asking them for a refund, plus the cost we incurred from a rental car while our car was in their shop. They should have been honest with us and upfront and told us they did not really know what the issue was. If they had called us and said "By replacing the radiator, this may or may not solve your problem," we would not have authorized the repair. They were not honest with us and we believe we were taken advantage of because we were in a desperate situation. We would simply like a refund. Final Business Response /* (4000, 9, 2014/05/29) */ We are in receipt of your recent letter to advise us the customer concern Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. The Consumer Relations claim was thoroughly reviewed, although we do not feel Goodyear Auto Service Center is responsible as a goodwill the store has refunded the customer for the diagnostic fee and we have offered to refund the customer $577.80 on the labor fee and the customer has accepted.

6/3/2014 Problems with Product/Service
6/2/2014 Delivery Issues
6/2/2014 Problems with Product/Service
6/2/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Taking air filter out not letting me know In february 2014 i went to good year for a oil change. After awhile my car started riding rough it was hesitating at lightswhen i was at a stop i tried to put injectore fluid. A friend suggested it couldbe air filter this was two months after i had been there we lifted the hood and there was no ait filter in there but a piece of paper was thrown in there.i called and complained they did put one in there. A week later my car was still doing the hesitating but my check engine light came on had it towed there cause of the issues i have had with them it was the ignition coil it covers spark plugs theysaid it had nothing to do with air filterbeing out for so long and i got charged 184.00 . I called around and found out it could have done this plus myfuel injector is clogged they wanted to charge me for that as well and thatsfrom air filter as well

Desired Settlement: Just what i paid for the injection coil and they should clean my fuel injector for free

Business Response: Initial Business Response /* (1000, 5, 2014/05/19) */ On 5/16/14, the Bureau received the following business response via email: Dear Ms. ******, We are in receipt of your recent Better Business Bureau Complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Your claim has been thoroughly reviewed. Goodyear does not offer compensation for new and existing parts, however, as a courtesy gesture, we would like to offer you partial compensation for labor expenses for the ignition coil; $79.20. The Goodyear Tire and Rubber Company has addressed the concern with the Goodyear Auto Service Center on South Arlington in Akron, Ohio. Since we have been unable to reach you by telephone, please contact us so that we may resolve this matter. I can be reached at ************ or if you need further assistance, please contact *************** at************* during normal business hours. Again, we hope to hear from you soon. Best Regards, ****

5/30/2014 Advertising/Sales Issues
5/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Goodyear failed to install gaskets when they changed my timing belt in February. Oil leaked into and flooded the engine as a result. In February Goodyear changed my timing belt. They apparently failed to install gaskets and over the next few months oil leaked into the engine, flooding it. When I drove to work, I noticed my engine was literally smoking. I had to take my car to another company and pay them $300.00 to discover and correct the problems. They removed a spark plug cap and showed me how the engine was completely filled with oil! They told me the gaskets were never put in place after the timing belt was changed. A couple hoses were improperly reconnected as well, allowing fluid to drip all over and make a mess. I had been a longtime customer at this particular Goodyear and deserved better treatment than that!

Desired Settlement: They didn't do the job properly and correctly causing me to spend money on further repairs, money for a rental and vacation time I had to use to get off work to take the car to a more qualified store. I think a refund is more than appropriate.

Business Response: Initial Business Response /* (1000, 5, 2014/05/22) */ Good Morning *****, I have tried to contact the customer multiple times leaving messages on his answering machine and I have not received a call back (dates called 5-14-14, 5-19-14 and 5-22-14) . Before I received the BBB complaint the District Manager spoke to the customer and it was found out that the work the customer had done at our Goodyear Auto Service Center is not related to the current vehicle issues he is having. The customer was accepting of that according to the District Manager. I've tried to confirm that with the customer but unable to reach him. Closing claim. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 phone.************ ***********************.com Initial Consumer Rebuttal /* (2000, 7, 2014/05/27) */ On 5/23/14, the Bureau received the following from the consumer via email: Thank you for your assistance and response. In fact this matter was resolved almost immediately upon the same day. I spoke with the Goodyear Store Manager who questioned the opinion of the second store I went to. I called said store and further discussed the matter and learned I was in error or misunderstood what they initially told me. I therefore called the Goodyear Store manager and told him I owed it to him to acknowledge the problem was not caused by his staff.

5/26/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I originally went to Goodyear to get an alignment to soon discover that I needed 3 new tires. Right after they started with moving the one good tire to the back they discovered that my ball joints were bad. So after showing me what needed to be replace and giving me a quote they put my tires on and I left. Well about three weeks later as I was coming home from work, my car started shaking as I got on the road. And the faster I went the worst it shook so as I began to slow down and pull over my front tire came flying off as I ran off to road. When the tow service came they quickly pointed out that the bolts came off because they weren't tighten! Well after getting to the automotive shop, they too came to me and told me that it wasn't my ball joints and that it was loose bolts that caused the tire to come off. Well I went back to the store and told the manager what had happened and he told me they never removed that tire and that they always have someone to sign off once the work was done. So after getting the corporate number and his name I left. Well about 20mins later he( the manager) calls my cell phone and asked to I think someone tried to steal my tires? I said no so after we ended the call, he calls me back asking me if I got a oil change recently and that my tires could have been rotated without my knowledge. I said no. So after that call ended can called me back for the third time and said when they changed out tires, they always put the old ones in the back. And I said, "so you put two new ones on the front?" and he said "yes", I then asked they why did he say he never removed that tire originally?" He didn't say anything and said he was coming out to take pictures of the damage. The next day corporate calls me asking for my side of the story and after giving it to them they asked me where was the tire that came off and I told him they I couldn't find it and if it would have hit another car on the other side of the road I could been sued. So it's been two days and I'm still waiting.

Desired Settlement: DesiredSettlementID: Replacement I'm not looking to replace my name with Goodyear, I'm just looking to get the damages on my car replace and turn the page. If I was going any faster on the interstate when that tire came off, this might be a totally different story!!

Business Response: Initial Business Response /* (1000, 10, 2014/05/12) */ Mr. *****'s claim has been paid by our Property Damage Claims Department. Goodyear considers this matter closed. ******** - Consumer Relations

5/23/2014 Problems with Product/Service
5/20/2014 Problems with Product/Service
5/19/2014 Delivery Issues
5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Promised rebate when I purchased tires from Sears store thru GY. Have not seen rebate or any correspondence from them. I was sent card stating I did not get the rebate because the paperwork I sent in, which I was given by sears, didn't have that I bought 4 tires, which it did. It stated I bought 4 tires, 4 stems, 4 balances....etc. I resent the info to them and still have not heard anything. Who would pay $1200 for 3, 2, or 1 tire....seems fishy too me. ***** at the Sears in Paducah KY told me he has had several customers with the same issue. I bought my tires at the end of Dec, 2013 and still haven't heard anything.

Desired Settlement: I want exactly what I was promised... I could have bought better tires for cheaper at Sams. $160

Business Response: Initial Business Response /* (1000, 5, 2014/02/25) */ I received the BBB complaint for Mr. *******. I contacted Parago, our rebate contact and his prepaid Visa card was sent out 2-11-14. Customer should be receiving in either this week or next. I contacted the customer and he is satisfied with the outcome. Claim closed. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Consumer Response /* (3000, 14, 2014/04/28) */ OK, It has been two more months and Goodyear STILL has not sent the check for $160. Do I need to resubmit ANOTHER claim? They said that I should have gotten a check within 6 weeks. Business Response /* (4000, 16, 2014/05/07) */ On 5/6/14, the Bureau received the following from the business via email: Good afternoon *****, I have contacted Mr. ******* and I am going to request a check totaling $160.00 for the rebate he did not receive. I've spoke to the Rebate Center and they stated the rebate was sent out 2-13-14 and then again when the customer sent the original BBB complaint back in March. Customer is happy and hopefully he will get this check we're sending out. Have a good day. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 phone.************ ***********************.com Consumer Response /* (2000, 18, 2014/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my check yesterday. Thanks to both parties.

5/12/2014 Guarantee/Warranty Issues
5/12/2014 Delivery Issues
5/12/2014 Problems with Product/Service
5/8/2014 Problems with Product/Service
5/7/2014 Problems with Product/Service
5/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Goodyear provided a poor job installing an appropriate starter for my 2003 Honda Accord, which resulted in numerous rentals and service attempts. June 2013 my Honda Accord was towed to GOODYEAR AUTO SERVICE CENTER 1401 WEST ESPLANADE AVENUE, ******, LA 70065-2845. I was told a new starter was necessary and the identifiable reason for my vehicle to not work appropriately. This replacement was performed and a number of additional services such as oil changes and windshield wiper blades. My vehicle was returned to me and I paid a total of 700+ dollars for services. On November 5, 2013 my vehicle again showed indications of not starting. I was able to take it to the corporate location (3900 Airline Highway, Metairie LA 70001)where they indicated my starter was dragging. They replaced my starter as it was covered under warranty. On November 6, 2013 my vehicle again failed to start and was taken back to the corporate office in which the original location Good Year********) was contacted as it appears some issues were with the flywheel. Good Year Kenner towed the vehicle to there shop to conduct the repairs. I was informed that a different model verses the previous two would be used. On November 11, 2013 I was contacted and told that my vehicle was ready for pickup and the issue was just the starter and nothing else. On March 14, 2014, my vehicle again failed to start. This time I had it towed to Royal Honda in Metairie, LA to be serviced. At that time, the technician stated the starter was dragging and causing my battery to drain. I had to have this service conducted for a 3rd time. This is completely unacceptable. Good year failed to provide quality service to its customers. If they could not perform this function, they should of referred my service to a qualified retailor instead of trying to manipulate and take advantage of a female veteran. Goodyear takes pride in its ability to lead the automotive repair industry, unfortunately I would have to disagree with this notion as history identified this flaw.

Desired Settlement: I am requesting the total fees associated with these multiple failed service attempts to include 4 days of uncessary rental reimbursements totaling $800.00. I have their starter if they'd like it back as it provides a lack of quality service to my vehicle which I'm sure they'd refurbish it and use it again.

Business Response: Initial Business Response /* (1000, 12, 2014/04/24) */ Following response was received from the business via email on4/17/14: We are in receipt of your recent letter to advise us of Mrs. ***** concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Mrs. ***** Consumer Relations claim was thoroughly reviewed and the decision was made to reimburse Mrs. Hick what was paid to the location for the services. I have contacted Mrs. ****s and she accepted the reimbursement. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136.

5/2/2014 Problems with Product/Service
4/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I experienced premature wear on tires and tires were not rotated consistently even though I was charged for the service. On 1/31/12, I purchased four new tires. They came with a 50,000 mile warranty. I also purchased rotation and balance for the life of the tires. On 12/5/13, I went in for a routine oil change and was told that 2 of my tires were in need of replacing. I indicated that they were under warranty. I was told the warranty was not good as I had not had tires rotated consistently. I pointed out that they had serviced my car every 5000 miles since the initial tire install and that I had paid in advance for the rotations. I asked why the rotations were not completed and why they were not included in my service recommendations that are provided with each oil change. No good answers were provided and I was told my tires had a little more life in them. Shortly after that, we received several inches of snow. As I slid over roads and struggled to get up hills where other drivers had no problems, it became evident my tires were not safe for driving. On 2/18/14, I visited Goodyear for another oil change and tire inspection. I was told my tires were at 1/32nd of a tread and needed replacing. I was told they were not covered under warranty. I left and contacted the corporate headquarters. I was referred back to the manager at the ******** location. He wanted to see what type of deal he could offer me. He never returned my call. When I called in later, I was referred to someone else. He offered to take roughly $35 of the cost of 2 new tires with alignment. I told him this was not satisfactory. He needed to look into my situation. He never returned my call again.

Desired Settlement: $63.80 for tire balance program that was never honored $143.90 for the 2 tires that I have had to have replaced. Due to lack of responsiveness and the safety hazard the tires posed, I felt the need to move forward with tire replacement. I am asking for a refund.

Business Response: Initial Business Response /* (1000, 5, 2014/03/18) */ In regards to Complaint Case #********, We received the consumer's BBB complaint. I have spoken with the consumer and requested invoices for replacement tires. Once consumer's invoice is received, I will review and make offer to the customer in an effort to resolve case. Initial Consumer Rebuttal /* (3000, 7, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Invoice forwarded on March 19th. I called the same day to confirm receipt. I am currently awaiting offer to determine if it is appropriate. Final Business Response /* (4000, 12, 2014/04/07) */ The Goodyear Tire & Rubber Company Consumer Relations Department****** ****************** *****, Ohio ***** Tel: (800) ******** Fax: (330) ******** April 4, 2014 The Better Business Bureau Attn: ***** ****** ********************** *****, OH *****-2111 ******* ******* RE: BBB Complaint Case # ******** Consumer Relations Claim #******* We are in receipt of your recent letter to advise us of Ms. *******'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Ms. *******'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate her $143.54 for her prorated adjustment into replacement tires due to tread life warranty shortfall and refund for her prepaid wheel balance program that was not honored has been accepted as resolution. An offer for reimbursement in the amount of $79.74 was made to customer in regards to her Goodyear Integrity tires that had premature wear and were not honored at location for a tread life mileage warranty shortfall on Monday, March 31, 2014; and the customer accepted this offer. The customer also requested full reimbursement for her wheel balance program that was not honored at location. Upon further review, we are willing to honor the customer's request for full reimbursement of $63.80 for this program, making her total compensation $143.54. We have exhausted all efforts to reach the customer by phone and are awaiting a response from the customer. We have also sent a letter to the customer requesting she contact us. We ask that you forward our information to the customer in an effort to resolve this claim. Sincerely, ******* ****** Consumer Relations Final Consumer Response /* (2000, 14, 2014/04/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am ready to just have the issue resolved and move forward. I feel I should have been fully compensated for the defective tires and the time wasted with 3 visits to the location in an attempt to resolve the concern with them directly and then additional time spent having the tires replaced. I'm confused by the claims of the efforts they have made to contact me, as I've received no email or voice mail from them since my last call to them on Friday the 4th of April. At that time they indicated they would review my request and be back in touch. Consumer Response /* (3000, 20, 2014/04/28) */ I'd like to re-open the complaint. On 4/18, Goodyear mailed a letter dated 04/04 indicating they were waiting on me to move forward. I called to let them know I had accepted resolution and requesting check be mailed. They did not return call and I have still not received a check. On 4/25, I let them know if they did not respond I'd reopen the complaint. Every step of this process has shown their lack of customer service skills. Business Response /* (4000, 22, 2014/04/29) */ On 4/29/14, the business communicated that they are issuing the check today. The consumer should have the check within 10 days. Because of an extended illness of an employee, processing of the check was inadvertently delayed. Consumer Response /* (2000, 24, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I agreed to accept the amount offered three weeks ago. My only additional request was that they follow through. I hope this time they will.

4/24/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was at the Fall AACA Hersyey meet and had a break issue with my pick up truck. I took it to Goodyear at a scheduled appointment on 10/6/11 at 7:05 am. I had a friend come and pick me up at 8:45 am and the truck was still sitting outside. I was called at 9:51 am and informed the truck was finished. My guess it was in the repair shop being worked o for 1 hour. I was billed for 7 hours labor, and overcharged on the parts by 30%. I complained at the time of pick up as to being charged for 7 hours labor for one hour work. Invoice # 163250

Desired Settlement: DesiredSettlementID: Other (requires explanation) A refund for 6 hours labor. The parts were over charged but in this business that is normal.

Business Response: Initial Business Response /* (1000, 5, 2014/04/09) */ This reply is in regards to a customer named **** ******. He is claiming that it didn't take our store as long as it said on the invoice to do the work they did. I called the customer and explained that our stores do not charge real time for work that it performed on jobs, they charge a flat labor rate that is set by either Mitchell On Demand, or Chilton's, which are programs that set the Factory Standards. These 2 programs are used by a number of Automotive Repair Companies all over the U.S. If the job had taken a lot longer to do, the store would not have charged him more for the extra hours, just the same for the job being performed. If you have any questions, we can be reached at ************** 8:30-5:45 PM EST Mon-Fri. When you call, use the reference number of ******* Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Common sense dictates if it only one hour to replace a set of break pads, you do not charge for 6 hours of labor. Yet that I was told is Goodyears policy, as they simply take advantage of a situation. They claim they go by a labor book that states how long it takes to replace two break pads, and even though it says 6 hours at $90.00 to replace them and it takes a hour, they charge for 6 hours. The Mechanic only gets paid his hourly rate. Plus I was not given an estimate. Knowing that I was out of State, Pennsylvania, and live in Ohio when I complained about the charge they would not release my truck. I feel that Goodyear took advantage of me. Furthermore, this claim was filed 4 years ago and many calls made to this dealer in Hummelstown PA proved nothing. I sent a claim to Corporate in Akron and it took the BB action for them to call me. Told me they cannot do a thing. Fine Company to deal with. It proves that they do not care about the customer, only cashing this customer out. Final Business Response /* (4000, 11, 2014/04/24) */ Received from the business via email on 4/22/14: This reply is in regards to a customer named **** ******. He is claiming that it didn't take our store as long as it said on the invoice to do the work they did. I called the customer and explained that our stores do not charge real time for work that it performed on jobs, they charge a flat labor rate that is set by either Mitchell On Demand, or Chilton's, which are programs that set the Factory Standards. These 2 programs are used by a number of Automotive Repair Companies all over the U.S. If the job had taken a lot longer to do, the store would not have charged him more for the extra hours, just the same for the job being performed. If you have any questions, we can be reached at ************** 8:30-5:45 PM EST Mon-Fri. When you call, use the reference number of *******

4/22/2014 Problems with Product/Service
4/22/2014 Problems with Product/Service
4/22/2014 Billing/Collection Issues
4/21/2014 Billing/Collection Issues
4/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After purchasing new tires, service person attempted to take and keep a tire. They only returned it after we told them to. On 03/14/14,my husband took one of our vehicles (a Toyota SUV with rear-mounted spare tire & cover) to Goodyear for 4 new tires. We had a flat tire a few days prior and had our brand new spare tire on the car at the time. The one tire was flat and the other 3 balding, so we asked for 4 new tires. They put 4 brand new matching Dunlop tires on our car. When my husband got in the car, he noticed the tire pressure monitoring system (TPMS) light was on. He told an employee that the spare tire was part of the system and asked them to check it. When they removed the spare tire cover from the back of the car, they had put one of the old, balding tires under the spare tire cover. There was no way to confuse any of the old tires with the spare because the spare was brand new and the original one put on the back of the car by Toyota. It had bright colored wear stripes within the tread which the new Dunlops did not have. My husband asked them where our new original spare tire was and told them to put it back on the car. After careful consideration, there's no way that this was simply a mistake on the technician's part. They had to physically remove the 4 bad tires and put new ones on the wheels. They then had to put our new spare aside and replace it with an old balding tire. In putting an old tire back in place of the new spare, they put myself and my husband at some risk in the event we had another flat tire somewhere down the road. The reason the TPMS light was on is that the old balding tire they put under the spare tire cover didn't have enough air in it. I have been able to look beyond the poor attitudes and price gouging (with State owned vehicles) at this store's location because of its convenient location to our home. However, this is petit theft and could potentially have put us in danger.

Desired Settlement: I am not requesting a settlement. I'm filing a complaint so that it is documented that this particular store's employees partake in poor and unsafe business practices. This is something other consumers and the company's corporate offices should be aware of.

Business Response: Initial Business Response /* (1000, 8, 2014/04/08) */ Received from the business via email on 4/3/14: Hi *****, The customer who filed this complaint, Mrs. ********************, did not come with her husband when he came into our ********* to get four new tires. I have talked to the store mgr., ****. He sent me the customer's work order and final invoice. Mr.******* did not ask or mention the spare in requesting that 4 tires be put on his car. There is nothing noted about the spare on the work order. Therefore, when a customer asks for 4 tires to be put on, our store will take off the 4 that are currently on the car and put on 4 new tires. And unless noted, they scrap the old tires, even if one appears to be pretty new. Mr.******* was under the assumption that they would have checked the spare, which was a balding tire and replace the 4 of the 5 that needed replaced. I told him, that unless the spare is mentioned, they will only replace the current 4 on the car. When Mr.******* came to pick up his car and noticed that the spare had not been replaced, he requested back the one newer tire. Our GASC found this tire and took off the balding spare and put it back on as his spare. Our GASC did exactly what was asked by customer when he came in. Any other questions, please let me know. ************** Customer Svc. Rep. Consumer Relations

4/14/2014 Problems with Product/Service
4/14/2014 Delivery Issues
4/14/2014 Billing/Collection Issues
4/10/2014 Billing/Collection Issues
4/10/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Disappointed in Goodyear tires purchased 12/7/12 for my 2008 Chevy Malibu:(4) 225/50R17 94V SL Assurance Fuel Max TL. Replaced 3 so far! Very disappointed in the Goodyear tires I purchased Dec. 7, 2012, for my 2008 Chevy Malibu: four 225/50R17 94V SL Assurance Fuel Max TL tires at a cost of $661.09. Within 3 wks after the tires were installed, I had to replace all four of my tire sensors. Within the last 13 months, I've had to replace THREE of the four tires; i.e., two replaced 11/11/13 due to cupping on inside of tires, the most recent replacement was today replace for a bulge/broken belt. Nervous about something happening to the fourth time soon. I have a 35 minute commute to/from work daily on interstate, take excellent care in maintaining my car and am appalled to think the Goodyear tires have caused such a ridiculous expense - not to mention a great inconvenience. When these tires wear out, I will no longer purchase Goodyear brand. Unbelievable: $1400+ expense for poor quality Goodyear tires.

Desired Settlement: Refund of purchase price for my tires purchased on 12/7/12 in amount of $661. Three of the four were defective and have already been replaced - only 13 months old!

Business Response: Initial Business Response /* (1000, 11, 2014/03/13) */ *******, We have proposed a final resolution to customer ****** ********* regarding this BBB complaint file, which the resolution is still pending with the customer. We will notify you when the final resolution proposal is accepted by the customer. Thank You, ************* Customer Service The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 ****************** ************************** Initial Consumer Rebuttal /* (3000, 14, 2014/03/14) */ Goodyear Customer Service has not taken my claim seriously and has offered an insulting amount of $237 to settle the claim - three tires of my four new tires were deemed unfit/unsafe for the road and have had to be replaced at considerable inconvenience, safety issues and money. I anticipate the fourth tire requiring replacement soon as it is not maintaining proper tire pressure. There are several complaints on the web about this particular tire - evidencing the same issues I've experienced (uneven, undue wear, tire bulges, severe road noise, etc.) Goodyear has made no comment, nor have they expressed any concerns about, the defective nature of this tire model. Very disappointed in Goodyear's lack of concern for customer satisfaction, lack of concern for customer safety, product defects and failure to apologize for inconvenience. I would appreciate anything you can do to urge Goodyear to get serious with their review of this issue and provide me with the appropriate remedy of $661 which is much less than my actual tire-related repairs. Thank you. ****** ********* Final Business Response /* (4000, 24, 2014/04/09) */ Mr. ******, Goodyear has received the customer's response. Goodyear is always concerned when our services or products do not exceed our customer's expectations. Goodyear understands that the customer is not accepting our goodwill offer of $237.36. Goodyear is still waiting for the inspection results from an authorized Goodyear location to see what assistance we can provide for the 4th tire. If the customer has any questions or concerns she is welcome to contact me directly at (330) ********. ****************** Consumer Relations ********* InnoSource / Goodyear Office Phone# ************ Fax# ************ ******************************* Final Consumer Response /* (4200, 18, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Negotiations continue. I am not satisfied with the direction or stance Goodyear is taking with my claim, but am awaiting results of an inspection of the fourth tire purchased from GreensFork. I should have had 65,000 miles of wear from the new tires (per Goodyear's rating) - not 25,000 miles. For this reason, i believe Goodyear owes me 2/3 of the replacement cost for the three tires, as well as any additional compensation depending on the results of the fourth tire's inspection. Goodyear has yet to provide me with a written basis for its calculation of its settlement offer. Further, I explained to Goodyear that when its customers (a loyal one in this case) experience tire issues that are deemed unsafe, the customer has no other recourse than to remedy the situation at its local dealer. Upon replacement of the tires at my local auto dealership, it is my belief that the dealership's comments on the tire replacement invoice were sufficient to explain the need for early replacement of the tires. Very disappointed with Goodyear's lack of concern for customer safety, satisfaction, expense and inconvenience. Sincerely, ****** *********

4/7/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Went into Goodyear on 3/12/14 for a second opinion on repair and tires for my car. As soon as I walked in I asked the guy behind the counter, a bald middle aged white guy, if he could match or beat a price...before I could finish he spoke loudly in front of EVERYBODY..I CAN BEAT ANY PRICE!Then he snatches the paper out of my hand without asking for it, looked at he paper's quote which was $298.00 and loudly stated "I'll DO IT FOR 290!YOU ASKED IF I CAN BEAT IT! HOW ABOUT 297!? EVEN IF ITS A DOLLAR I CAN BEAT IT! I told him I came here to see if its necessary to have this repair not to be embarrassed. He then stated loudly..again..I GUESS I WONT KN OW UNLESS I LOOK AT IT. YOU HAVE 3 HOURS TO WAITE!? I asked it I can make an appointment? This jerk stated YEAH! COME IN AT 7 AM AND YOU'LL BE THE FIRST!This was a humiliating and degrading experience. Now I know why he didn't have a name tag on.

Desired Settlement: DesiredSettlementID: Other (requires explanation) The only thing I wanted was to see if I can have an alignment and struts mount fixed cheaper than their competition. Not to yelled at and talked rude to.

Business Response: Initial Business Response /* (1000, 5, 2014/03/24) */ Apologized to Mr. ******* for the rude and discourteous service he received at our Temple, TX location. His concern has been forwarded to their management team so it can be addressed with the employee involved. *****************************

3/31/2014 Problems with Product/Service
3/27/2014 Problems with Product/Service
3/26/2014 Delivery Issues
3/24/2014 Problems with Product/Service
3/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I dropped off a brand new tire that had a pin in it to be patched. I was told that it was in an area that could not be patched that I had to buy a new tire.When we came back to have it mounted my husband asked for the old tire back. He took it to another garage and they said it was minor and patched it and didn't even charge him for it.I feel like they took advantage of me because I am a woman. We are going to go back to return the new tire and I expect my money back. I fear that they have taken advantage of other folks.It also makes me wonder if the same thing happened to me just 6 mths ago when I came in for the same issue and bought this tire. Someone needs to get to the bottom of this. Product_Or_Service: Tire

Desired Settlement: DesiredSettlementID: Refund I would like a full refund. I'm not sure I trust them to put my old tire back on. May have it taken care of somewhere else.

Business Response: Initial Business Response /* (1000, 13, 2014/03/10) */ The location called prior to the customer contacting BBB. The location said there was a hole in the shoulder of the tire and it was unsafe to repair and sold customer a new tire. Customer went home and husband was angry, said the location ripped off the wife and it could have been repaired. Went to the location angry and yelling at the person who sold wife the tire. Location offered the husband a refund. Customer refused and wanted to send damaged tire to Goodyear directly for inspection. Customer filed complaint with BBB that she wanted a refund for the tire. I called the customer to let her know the location would give the refund. Phone kept ringing and no one answered. Tried a couple times that day. Called customer at a second number and left voice mail telling customer location will give full refund and left her the file number to reference this case if calling us back. Husband emailed us saying he went to another of our locations and they repaired the tire. Was angry that the first location didn't repair it and will never go back. We replied with RMA tire repair info and advised customer to call location for refund. Called location to make aware of BBB complaint and email from customer. Asked him to call the customer and set up something to get her/him taken care of. Location called me and said he called several times at the first number with no answer and tried second number and rang once then went straight to busy signal. Customer can not be contacted to resolve this issue.

3/14/2014 Guarantee/Warranty Issues
3/14/2014 Delivery Issues
3/12/2014 Problems with Product/Service
3/4/2014 Problems with Product/Service
2/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: **** ************* and ***** **** refused to work on my vehicle without even looking at the vehicle. I am a regular customer there and they deleted me They refused me service and were acting very rude. I really had an emergency and were counting was counting on good year for a good tune up and a new tire. I was crushed when I was refused service.

Desired Settlement: Discount on the service I initially needed

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Thank you for bringing this to our attention. We are always concerned when we hear that we have failed to exceed a customer's expectation with regards to our products or services. However, due to past issues with repairs the store has performed and a continued failure on our part to meet his expectations, the store has elected to save this customer the frustrations with our services. ************** Consumer Relations Rep. The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

2/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My purchase of four tires came with a rebate of $160 to be sent to me in the form of a pre-paid credit card that I have not received. The first card sent in Nov 2013 never arrived and a second card sent on Jan 2 2014 did not arrive by mail either. Goodyear assured me by email after the first card failed arrive that an additional $40 would be added to the rebate amount for my trouble. No amount ($0) has been received.

Desired Settlement: I want $200 as promised by Goodyear and I do not want to deal with a call center in the Phillipenes.

Business Response: Initial Business Response /* (1000, 8, 2014/02/06) */ This E-mail is in regards to a customer by the name of **************. He sent a letter to you in regards to a rebate he did not receive. I called him and talked to his wife, and they received the card on January 22, 2014. I called the Rebate company, who did not have any record of promising him an extra $40 as stated by the customer. I told his wife, if he had any further questions or concerns about his Rebate Card, to give us a call. I have not heard anything from the customer to date. If you have any further questions we can be reached at 1-800-321-2136, and I am here between 9:30 and 5:45 PM EST Monday thru Friday. The customer's reference number is *******.

2/13/2014 Problems with Product/Service
2/11/2014 Problems with Product/Service
2/10/2014 Problems with Product/Service
2/4/2014 Problems with Product/Service
2/3/2014 Delivery Issues
2/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sale rep completely mislead me about the time it would take to complete the service, even after I explained the time constraints I had. Upon entering the Service Center around 6:45 am I spoke to the sales rep behind the counter and explained my repair needs. I told him I suspected that my Toyota was in need of a water pump repair job. I specifically questioned the rep can this be totally complete by 4:00 pm. His reply was yes, I then repeated the question regarding total repair time. The again, with confidence said it would be completed by 4:00 pm the same day. He made no such indication of other customers ahead of me or being short staffed. I exlpained the urgency of having my vehicle ready and finished by 4:00 pm. The rep said we'll do a diagnostic first then call you later in the morning regarding the cost of repairs. I didn't get a call my him after calling him twice and leaving messages. Later in the afternoon finally returned my call and indicated he couldn't complete the job until the next day. It was obvious he didn't want to speak with me earlier because he promised me after I questioned him twice about the repair time. Upon picking my car up I question him again why the decit, the rep immediate started to back peddle and twist what he said that morning around. I was totally and completely disgusted and angry with this individual. He charge me $56.46 for just looking at my vehicle and doing nothing. The man had no crediability and was unprofessional, paid the fee with my creditcard and left. I had to change my personal plan because of him, I eventually found a professional Goodyear center who handled the job.

Desired Settlement: I want a complete refund, no coupons, for the total amount I paid for $56.46 applied to creditcard.

Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ I am emailing regarding the complaint of ************* against our Goodyear Auto Service Center. Mr. ********* complaint was regarding the time it would take to finish work on his vehicle and an estimate charge. Since Mr. ******* has been a loyal Goodyear customer we did refund him the $56.46 he was requesting by check as a customer goodwill. The file is now closed and the customer is fully satisfied. Thank you, *************, Consumer Relations Goodyear Corporate Headquarters Final Consumer Response /* (2000, 7, 2014/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response because it is a way of apologizing for the poor behavior of one of their employees.

1/24/2014 Problems with Product/Service
1/21/2014 Problems with Product/Service
1/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My car is not repaired correctly and it sounds like more damage to the car then when I took it in for repair! I called and made an appointment to drop my car off for repair at GoodYear on 1/11/14. The repair was to replace the serpentine belt, and check the powersteering pump. I had to call the shop twice myself because no one called me to let me know the status of the car. I finally got a call at 2pm to let me know that the powersteering pump needed to be replaced, and the serpentine belt needed to be replaced, and was told there was a small leak in the waterpump but it would be ok for another 3-4 weeks before needing replaced. I asked the price for fixing the powersteering pump and replacing the belt and was told it would be $400 including parts and labor. I also asked about the waterpump price and was told it would also be around $400 or a little more. I asked the technician should I do the waterpump or powersteering first and he told me the powersteering. I took his word and told him to go ahead and put in a new powersteering pump and a new serpentine belt. I was told my car would be ready by end of day at 4pm. This was not the case, I did not hear from the shop at all the rest of the day to update me on the status of the car, and I called the shop at 345pm and was told the car would not be ready until Monday end of day. This was an inconveinence but I dealt with it. I called the shop Monday around lunchtime to find out the status of car and was told it is being worked on and should be ready by end of day Monday which was 6pm. I left 2 msgs in the afternoon no one called me back, I called at 530pm Monday 1/13/14 and was told they ran into an issue and the car was not ready. I asked why wasn't I told this earlier in the day so I could make plans to rent a car and be able to go to work and now at 5 minutes until the shop closes and I am told i will be without my car another day. Not happy. I asked to speak with the manager, ***, the manager got an attitude with me when I asked him why no one called me to let me know there were issues they ran into with the car and to give me an update. I told the manager I was very angry and very disappointed in the customer service and lack thereof and upset I will be without my car another day. *** apologized but did not really seem to care. I called the shop on 1/14/14 to ask the status of my car was told they had to order the powersteering pump twice and I almost would be without a car another day but they had it fixed by 4pm. I was borrowing a friends car and had to go pick him up from work and then go pick up my car. It was 555pm 1/14/14 I got the keys to my car started it and it sounded a 100 times worse then when i dropped it off 3 days ago. I asked them why is it making this new awful sound and was told when they replaced the belt and powersteering pump it put tension on the waterpump and was told by 2 of the mechanics I should of had the waterpump replaced first instead of the powersteering pump. I told them I was told Saturday 1/11/14 by the mechanic who looked at my car to replace the powersteering pump first and the waterpump could wait 3-4 weeks to be replaced. NOW, my car is worse, it seems like there is more damage to the car then when I dropped it off, and I had the wrong pump fixed due to the mechanic telling me to fix it. I had to be without my car for almost 4 days, I paid $367.77 for a repair that was not done correctly, and now due to the extra damage to the engine caused by the shop. I cannot wait 4 weeks to get the waterpump replaced now, I have to find someway to come up with an extra $400 asap to get the waterpump replaced. My feelings is the shop did a half way job on repairing my car to just get it done and out of the way. I am angry, outraged for the way I was treated at the shop and I now I will never go to a GoodYear ever again,and will make sure I tell EVERYONE I know not to go to GoodYear also!

Desired Settlement: I am seeking a few things. I first and foremost want the manager *** to apologize for the improper repair to my car, I want a full refund for the repair I paid for of $367.77 because the repair was not done to my satisfaction and the staff did not seem to care or offer any type of resolution at the time I picked up my car, and there was more damage to the car then when originally dropped off. I also am seeking a 50% off credit on the waterpump replacement and I am seeking a different corporate GoodYear shop to refix the repair that was done inproperly. I have never been so angry and disappointed ever in a company than I am with GoodYear.

Business Response: Initial Business Response /* (1000, 10, 2014/01/17) */ We are in receipt of your recent letter to advise us of Mr. ********'s concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Our District Manager spoke with Mr. ********. He is taking his car onvTuesday January 21st to our corporate store in Fort Lauderdale. They will be installing his water pump at no charge and inspecting the other work that was performed at our Boca Raton location. He was happy with the free water pump and the arrangements our DM made for him at the Fort Lauderdale store. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136. **************** Consumer Relations Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Final Consumer Response /* (2000, 12, 2014/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have spoken to the DM he has made it very clear that they will make any changes in and repair if needed. He sounded very sincere and I expect that everything will be done to everybody satisfactory. I will know more on Tuesday after I pick up the car to see how it runs and sand and give it my inspection and and I feel confident that they will do a excellent job Thanks. thank you for every body's response and I really do appreciate how quickly this was handled. & I will make sure that I will let the DM now how everybody has that thank you *************

1/21/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I went for heater core service for 02 Lincoln Navigator. The front is working but rear does not work. I went for heater core service for 02 Lincoln Navigator and this causes for the dash to be removed. The radio area has custom components (bluetooth and 7" screen). Upon receiving my vechicle back, the clock connection is not there no working now. Also, there are missing screws in the dash. As another issue, there was not a signed authorization for this transaction, however my credit card was charged anyway. I am disputing this charge with my bank.

Desired Settlement: I am seeking half of the amount charged for this. $423.47

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ In investigating the customers complaint according to our Vehicle Condition Report the clock on the dash was non-operational prior to work being performed on the vehicle. Therefore, we would not be able to do anything to assist the customer with this complaint. Customer is not agreeing. Stated to the customer to provide me an estimate on what it would cost to get the clock functional and we will consider some type of assistance. Customer agreed to that and will send me an estimate. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

1/20/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Improper diagnosis resulting in unnecessary repairs. An absurd amount of money, time, and patience was put forth by myself, the client. On 11/16/2013 at 8:13 am, My BMW 328xi was towed to the Goodyear store located at 1039 Alleghany St.Charlotte, NC 28208-3894 (this store and location was decided by my insurance company). The store manager, J*************, called at 8:13 am to confirm he had received my vehicle. At this time I described the exact breakdown I had experienced the night before. I advised of a dashboard malfunction quickly followed by a complete loss of power, while on interstate. I explained to ******* that I did not have any signs of mechanical problems prior to break down. I also voiced my concern that my car was an import, and to please be advised if they had any doubt in servicing the vehicle. Saturday 11/16 9:06 am: Inbound call from Goodyear, stating my car issue was simply a dead battery. Was advised of a quick fix at which I authorized. Saturday 11/16 10:36am: Outbound call to Goodyear for status, advised car was fully repaired and ready for pickup. Saturday 11/16 11:00 am: Using my own resources, gained alternate transportation to the store for car pickup. At arrival advised car was not repaired it was continuing to lose power. Left store asking to be kept posted. Saturday 11/16 12:15 pm: Made outbound call to Goodyear. Was advised they had found that the alternator was the problem and needed replaced. Was given price as well as expectation of the car being completed that day. I clearly explained my displeasure with the price( $662.99 for a re-manufactured alternator), but did authorize repair if they could assure me they were confident in their diagnosis. The store assured me of their high confidence. Saturday 11/16 1:12 pm: Outbound call to Goodyear. Asked for status of car, was told the car would be ready within the hour. Saturday 11/16 1:45-3:50pm: Arrived at the store. Car was not ready, causing me to wait almost 2 hours for what they had assured me would be ready. Very close to closing time, I was provided with my car as well as my bill. I once again questioned the cost of repair, but upon word that the car was fully repaired, I did pay my bill of $1136.06 (Splitting between two payments of 761.37 and 374.69, Invoices *****************). Saturday 11/16 4:15-4:45 pm: Shortly into my trip home, the engine temperature warning began appearing, noting a strong red warning. The shop was now closed, and their voicemail box was full not allowing me to immediately voice my concern. Sunday 11/17 All Day: Did not drive my car for fear of breakdown. Monday 11/18 7:32 am: Finally was able to contact the store, notifying them of problem. Store asked me not to drive, they advised they would send car service to pick me up and take me to work and asked me to set up tow service. It took the service car 75 minutes to travel 4.4 miles to my location, making me late for work causing reprimand and loss of income. 11/18 All Day: Goodyear initially advised that they could not see a problem, later admitting they did see overheating. Finally the store admitted they could not service the problem and had me pick up my vehicle. My invoice #****** as well as recommendation from store manager, were to "refer to dealer." I then drove my car home at my risk. 11/19 and 11/20: Had my car taken to a BMW service garage. Initial test showed cooling system failure, as well as problems with the alternator, battery, and power management. BMW service advised me they first needed to fix cooling system (overheating problem) before they could work on anything else. Water pump and thermostat were replaced for $850. After replacement car was still not holding power and the diagnosis tool showed battery and alternator malfunction. Was advised to return to Goodyear due to parts being under warranty. Called Goodyear and explained the problem, after some push-back the store had me set up a tow for the following morning.

Desired Settlement: 11/21 All Day: Advised Goodyear store of my lack of confidence with their ability to service the vehicle. Asked for reversal of work done on 11/16 and offered that if this was done I would only ask for refund of parts, I would allow the labor cost to remain. I would at that time have my car towed to a BMW service garage. The Goodyear store manager did not entertain this idea, instead insisted repairs would be corrected and he would also review the entire situation and cost that I originally paid. For the majority of the day, communication with the store resulted in being told my car had no problems. Towards the end of the day I received a call being informed the battery cable was corroded causing power to be lost. I was advised the battery would be replaced at their cost. 11/21 3:30pm: Made outbound call to local BMW dealer explaining my situation. BMW dealer explained the battery cable corrosion is common in BMW 3 series. Once explaining my repairs, the service rep stated it would be "Absurd" and "unimaginable" to think most of the repairs Goodyear had done or referred me to have done, would have been necessary. I confirmed this with my BMW servicer in Pennsylvania. 11/21 3:56 & 4:14PM: Made outbound call to Goodyear explaining my findings. Store manager informed me he would research as well as have the cable replaced early tomorrow 11/22 3:54 pm: Made outbound call to Goodyear, due to the fact I had not heard from them yet. To my nauseating suprise the car had not been looked at yet. I was told a conversation I had with "******" for some absurd reason caused him to tell the store manager to hold off on repairs. Store manager advised he would start repairs ASAP. At this time I also asked if the store manager had researched the previous work, at which time he stated "there is no way to tell" if the previous repairs were actually needed. I demanded for a full review of my costs. I was advised pickup would be available tomorrow. 11/23 All day: Was called and told car was ready for pickup and a car service would come pick me up. Upon arrival I was told car was fully repaired. At this time I asked for a heavy discount on previous work. Manager advised me that was not possible, and offered me a "free oil change." Store manager once again agreed that there was a good possibility the repairs were unnecessary, but it is too late to know.Manager presented me with a invoice showing about $700 of repairs covered on their cost, due to repairs that day. These included a new BMW alternator, battery, and cable. This is absurd seeing most of those costs will be covered by returning the first alternator (which was more than the new BMW alternator) as well as battery. This was an insult to my intelligence. *With what most likely could have been around a $100 fix, I instead spent $1986.06, 7 days of horrible communication and being told my car would be ready "today", 2 1/2 hours of missed work and reprimand, as well as week of emotional headache. *Over-inflated egos lead to a garage tricking me into believing they had the skills and knowledge to service my car, which they obviously did not. This store put their financial profitability miles ahead of my, the customer's, time and needs. I have suffered financially and mentally, as well as had my good status within my career blemished. *At minimum, I expect a full refund. I also expect the additional servicing, I was incorrectly referred to have done by a third party, also covered on this Goodyear store's part. My wages lost were $51.67, which were directly caused by this stores' false assurance of a timely car service. *** Due to character restraints, this complaint only contains the most important details. I have a complete, formal complaint available on request, which outlines every point of communication and service.I also have multiple BMW service garages that are willing to testify as for the validity of my claims. Thank you, ****************

Business Response: Initial Business Response /* (1000, 12, 2014/01/14) */ I am very happy to say that the ************* complaint has been resolved by Goodyear and is now closed. The customer wanted back all of the money for an alternator our store installed, stating that he didn't feel it was needed. We offered the customer back the labor on the work at a price of $178.25 and he has accepted. We are sending him the check today and will consider the matter closed at this point. The customer is satisfied. Thank you for your patience. *************, Consumer Relations Goodyear Corporate Headquarters Final Consumer Response /* (2000, 14, 2014/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did not accept their offer the first time that I was explained the minimal refund. After waiting an additional 3 business days, I was told that this was absolutely the only offer they could extend to me. I accepted by stating "I am not satisfied and am still disappointed in goodyear, however I guess I have to accept if I want anything in return." ******* was a great consumer relations rep, but the decision was made by a higher up that never took the time to even speak with myself. I do not feel properly vindicated, and I will not be doing future business with the company.

1/20/2014 Delivery Issues
1/14/2014 Guarantee/Warranty Issues
1/14/2014 Problems with Product/Service
1/8/2014 Problems with Product/Service
1/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: 75,000 miles Dunlop Tires lost thread within 29,000 miles on it even with tires rotation and wheels balanced as recommended by Dunlop and******. I bought a set of Dunlop Signature 195 60/R15 88T M+S DOT (1) MKRB 1XHR 2011 AND (3) MKRB 1XHR 2111, this is for my 2008 Ford Focus. The milage on the car when I bought was 59486 in 01/18/2012 at****** in Salt Lake City -UT PO# ******. The actual milage is close to 86,000. I went to****** and told them about my complaint ( loose thread very soon ), they verified that and they do agree with me. Them they explain to me, after a kind of warranty calculation, that they can give me US$ 125,00 as a credit for a tires replacement, that means I have to buy a new ones. I disagree because this Dunlop tires are 75,000 miles and they just are gone at 29,000 miles. After leaving****** without any solution I did a call to Dunlop and they told same warranty calculations as******. I am using any communications network to attention.

Desired Settlement: I am looking for what Dunlop promesses and sell they product. 75,000 miles means 75,000 and not 29,000 miles. My wife does use my Focus to work as a Nanny and many times she is using to carry a little boy and this was one off the reasons that I bought new tires. Safety was my first concern and I hope Dunlop do the same. Right know my wifes life and the little baby are in dangerous by a bad product that I put in my Focus. Bad product that is in the Market.

Business Response: Initial Business Response /* (1000, 9, 2013/12/05) */ Just to update you, we have not heard back from this cutomer since I called him on November 15, 2013. I left him a v.m. and asked him to call us so we can direct him into an authorized Goodyear dealer for inspection. ************** Consumer Relations Rep. The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Final Consumer Response /* (4200, 18, 2014/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with ******* but I decided to not accepted her offer. The tires that I bought at ***** was 75,000 miles warranty but she said that it is 65,000 warranty. I do have a ***** invoice saying 75,000. I do not agree to pay anything. If they can't replaced those tires it is up to them. Michelin Tires start a recall months ago with same problem as I have on my tires now, lost of tread. If I don't trust in Dunlop warranty, why I have to put Dunlop tires on my car again? Make no sense to me. As I wrote you before **** I do decide to report those defects to US Dept. of Transportation. I am not sure if that tire lot is safe and is my obligation to report it. Like I said my wife is a Nanny and she is transporting a little boy every day. My concern about her job turns in a very bad money spending. ******* never told to replace those tires without any cost, I have to pay least $300.00 at ***** to have and accepted Dunlop offer. No way. Sincerely ******** Final Business Response /* (4000, 20, 2014/01/07) */ We have gone above and beyond on the warranty for this customer. I have also offered to reimburse him his mount and balance charges for the new tires. He declined. We are not doing anything further. Thanks, ************** Consumer Relations Rep. The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

1/6/2014 Problems with Product/Service
1/6/2014 Problems with Product/Service
1/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I told the manager my car does'nt accelarate after 20mph, he changed a part in the car and the issue is still not solved. I went into Goodyear (************************************) to have my car repaired. The manager of the store advised me that he ran a diagnostic test and it came up that there was a 3rd Gear Pressure Switch that was faulty and it needed to be changed. He stated this may or may not fix the issue. When the part was changed out of my car,the manager called me back to tell me that it didnt fix the problem but the check engine light that was on had turned off. I explained to him that the issue I wanted him to fix was not resolved and it didnt make sense that I was supposed to pay him for not fixing my car. When I drove the car off of the lot, the car was in fact still not fixed and the check engine light as well as the TCS light came back on. When I called the store to tell them that the check engine light came back on, the employee that was there said theres nothing he can do.

Desired Settlement: I want a refund of my money, I came into the shop to get my car fixed. The gentle didnt offer to find out what the issue was after he changed the part in the car. He simply stated that its working a little better then it was before. The car is not working any better and nothing was fixed in the car.

Business Response: Initial Business Response /* (1000, 8, 2013/12/20) */ Goodyear Tire & Rubber Company ******************************************************* RE: Case # ******** Ms. ***** ****** I have spoken with Ms. ****** and discussed the service work that was done at the store. She agreed to the work and was made aware there were other issue and this may not fix the problem. She has accepted a refund of labor and diagnostic charges. Will now consider this case closed. *********** Customer Service Representative Consumer Relations

1/1/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Failure to meet scheduled appointment / Apathetic Manager I made an appointment for an oil change and tire rotation. The manager promised me a appointment for 12 noon which I arrived promptly to. I waited one hour and then told them they had 5 mins to get my car in for service or I would like to have a refund. The manager made no attempt to provide any urgency or compassion to me the customer for my hour delay. He instead told me he didnt care if I left and would be glad to give me my keys and did and refused to accomidate me. This is very unbecoming of any service establishment.

Desired Settlement: A phone or personal apology from the store manager and a voucher/immediate service.

Business Response: Initial Business Response /* (1000, 5, 2013/12/30) */ *************************** Dec 26 (4 days ago) Complaint Case # ******** We are in receipt of your recent letter to advise us of the customer complaint filed concerning the management at our store in Jupiter, Fl. We appreciate the opportunity to respond to this concern, as customer satisfaction is of the utmost importance to us. We have been in contact with the consumer and this complaint has been addressed with our store manager. We have offered the customer a coupon for a free oil change at one of our corporate stores, along with our apologies for his experience. He has accepted our offer and we have mailed his coupon. We believe this matter has been resolved to his satisfaction. ******* Consumer Relations Final Consumer Response /* (2000, 7, 2013/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/30/2013 Guarantee/Warranty Issues
12/25/2013 Billing/Collection Issues | Read Complaint Details
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Complaint: I brought my truck in for a basic oil change on 11/4/13. I just had my truck tuned up and when the oil was checked it was BLACK and clearly it Was NOT Changed!!! I had 2 separate mechanics check the oil and they both said it had NOT been changed!I was charged $23.85 for and oil and oil filter change. I called the district manager, ***********, twice and left voice messages and never received a call back. I called, ******, The manager at the Just Tires location in Durham on Roxboro Rd and told him what I found out. He became belligerent with me when I insisted on getting my money back, because now I have to Pay someone else to actually change my oil!!! He handed some cock & bull story about my oil not having been changed in a year and that's why it was STILL the same color after they supposedly drained ALL the oil out and put new oil in. That is a Big Fat Lie. I spoke to 2 professional mechanics and they laughed when they heard what excuse ****** used to get by with not actually having changed the oil in the truck. Product_Or_Service: Oil Change Account_Number: Invoice 147855

Desired Settlement: DesiredSettlementID: Refund I want my $23.85 back. I am having to pay someone else the same to change the oil and filter!!

Business Response: Initial Business Response /* (1000, 10, 2013/12/20) */ Mr. *****, The case of ***** ********** has been completely resolved and the customer is satisfied. She had gotten a full refund of services performed at our Goodyear Auto Service Center, as well as the additional amount the customer had paid at the other location for the oil change. The customer was reimbursed $63.85 and the matter is considered closed by the customer and Goodyear. Thank you, *************, Consumer Relations Goodyear Corporate Headquarters Final Consumer Response /* (2000, 12, 2013/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/24/2013 Problems with Product/Service
12/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Manager was rude, condescending, argumentative, unprofessional, demeaning, uncooperative, tired to intimidate me and start a fight with me over refund I got an oil change in August 2013 from this location. On 10/29/13 my dad noticed my car left a huge oil spot on the pavement. He checked my oil level and there was nothing on the stick. I had to purchase 5 quarts of iol. We put 3 in and I checked the levels a few days later and it was gone again. I added the last 2 quarts to get home from work and I looked under my car and oil was just poouring out. I made an appointment with my mechanic for 11/11/13 to see what was wrong. My mechanic called me and told me my oil filter was loose and it's was a miracle my engine didn't explode. I called Just Tires and spoke to the manager ***** about the issue since they change my oil last. He was beyond rude and abbrasive and basically refused to reimmburse me for the repairs. After arguing with him for about 5 minutes he finally said he would give me a refund for the oil change and reimburse me for the extra oil, but since my car was due for an oil change in 300 miles he would not pay for the repairs that they caused the need for. After my unpleasant experience with ***** I called Goodyear corporate to seek repair reimbursment and to complain about the manager. On 11/12/13 I took my receipts into ***** as requested and he immediately tried to start a fight with me. I told him I was not going to argue with him and I was dealing with corporate now. He then said "oh you're just trying to get even with corporate America aren't you?" in a condescending tone. I said I was doing no such thing and I just wanted for them to make the situation right. Then he proceeded to say "you know this comes out of my pocket don't you?!" and I told him that so far all of it has come out of my pocket and I am not the one who didnt repair my car improperly. I had to keep repeating to him that I was not going to argue with him and I kept asking him to just please make the copies he needed. He reminded me once again that he was not going to pay for the repairs to my car. He was beyond rude and unprofessional and saw a young wonam and tried to intimidate me. I was very uncomfortable and felt I was being severly mistreated. I have never wexperiences such a horrific experience with any manager in my life. He should in no way be a manager and if the company values their name they should get rid of him as soon as possible. Not only is the work mediaocre and put me and my child in potential danger, but customer service doesnt even exist there. having looked them up on Yelp to write a review I saw I was not the only one who encountered poor work and horrible customer service. There are many complaints and the location in Thousand Oaks with ***** as the manager only has 1 star. This place needs to be inspected for quality control and business practices.

Desired Settlement: After fighting with ***** and contacting corporate they decided to refund me for the oil change and reimburse me for the oil and the repairs to my car. I would however love to see the quaility of work improved before someone ends up dead and for horrible people such as ***** to be removed from the business. He is not doing them any favors.

Business Response: Initial Business Response /* (1000, 8, 2013/12/09) */ We are in receipt of your recent letter to advise us of Ms. ********'s complaint. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Ms. ********'s Consumer Relation's claim was thoroughly reviewed and the decision as to compensate her $108.81 for the oil change service has been accepted as resolution. The Goodyear Tire and Rubber Company has also addressed the work quality issue with the Just Tires location as well. If you need further assistance, please contact ***** at Just Tires during normal business hours at (***)********. ***** at Just Tires has requested a partial refund of $71.00 to Ms. ********. Ms. ******** has received $37.81 from Goodyear Corporate Headquaters. The remaining compensation is to be coming from Just Tires. Sincerely, *********** Consumer Relations

12/23/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Locked brake caliper after brake pad replacement Sequence of events 1. 8/10/13 AM - the car was brought to GOODYEAR ******************************** location because the break light does not go off (Invoice ***************). Brakes were inspected (Invoice ***************). Brake light switch module was replaced (Invoice ****************). In addition, front brake service was performed and two front brake pads were replaced (Invoice ***************). However, two front brake calipers were NOT listed as having problem. The total charge was $508.05 2. 8/11/13 PM - The car stopped moving in the middle of a busy road while smoke was noticed from left front side of the car. 911 call was made. *********************** from GOODYEAR ************* location was contacted by phone. The car was towed back to GOODYEAR ************* location. Odometer recorded 9 additional miles at this time; this included the mileage from the test drive done by GOODYEAR the day before. 3. 8/12/13 AM - Shawn Otero, the store manager at the GOODYEAR ******************************** location, stated that the accident was caused by left front brake caliper locking up. GOODYEAR replaced left front brake caliper and left front brake hose (Invoice *************** and *******) as well as the ones on the right. The total charge was $770.30. 4. 10/2/13 - ************ from GOODYEAR Consumer Relations stated in a response letter that "as a 'Goodwill' gesture, GOODYEAR did offer a refund of $206 (the labor on the brake caliper installation) because of the inconvenience to the customer" Reasons for dispute 1. In the response letter provided by GOODYEAR, it was stated that the locked caliper is "not something caused by the location". Brake caliper and brake pad are connected to each other. Replacement of brake pad, done by GOODYEAR ************* location on 8/10/13, requires re-installation of brake caliper. Improper brake caliper installment with over-tightening is a major cause of locked brake caliper. While GOODYEAR ************* location may not intentionally cause the brake caliper to lock when they re-installed the brake pad and brake caliper on 8/10/13, but the fact is that the statement "locked caliper... is not something caused by the location" is incorrect 2. Brake calipers are connected to brake pads. Replacement of brake pad requires re-installment of brake caliper. There's no reason that the brake caliper was not part of the work when brake pad was replaced by GOODYEAR ************* location on 8/10/13. GOODYEAR ************* location failed to identify problem with brake caliper when performing brake inspection, brake service, and brake pad replacement on 8/10/13 - if improper brake caliper installment is not the cause for locked caliper 3. In the response letter provided by GOODYEAR, it was stated a $206 refund on labor cost was offered because of the" inconvenience to the customer" and the locked caliper is not something that "could have been foreseen". Unfortunately, while waiting for the police car and later the tow truck on 8/11/13 in the middle of a busy intersection with a smoked car, a 90 plus degree weather, and two elderly passengers, the situation was not safe. "Inconvenience" is an understatement and an "unforeseen" event should not mean threat to life.

Desired Settlement: For invoice **************** with a total charge of $508.05: refund for work done on brake service - $169.95 For invoice **************** with a total charge of $770.30: refund for parts ($564.30) in addition to labor ($206). The labor cost was refunded by the credit card company Total refund: $734. 25 ($169.95+$564.30=$734.25)

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ Customer has been issued as a goodwill a credit of $206.00.The brake calipers locking up was not part of the original repair on August 10,2013 and is a different issue and not the fault of Goodyear Auto Service Center Final Consumer Response /* (3000, 7, 2013/12/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The brake caliper locking is either due to improper installment from the original brake repair on August 10, 2013 or missed inspection of brake caliper during the brake examination and repair on August 10, 2013. Brake caliper is not a different issue from brake. Brake caliper is part of the brake. The fault, intentionally or not intentionally, is Goodyear's. This fault has led to a situation not safe on the road. The $206.00 reimbursement has covered the cost for labor but not parts. Final Business Response /* (4000, 9, 2013/12/20) */ Our position is to review the customer concern and all documents pertaining to the visit/s. which we have done. The failure of the calipers is nothing to do with the brake rotor replacement goodyear auto service did prior to that. Although it is no fault of Goodyear Auto Service Center as a resolution and a goodwill we have credited the customer credit card the labor fee for the installation of the calipers. No further refund would be issued.

12/17/2013 Billing/Collection Issues
12/12/2013 Problems with Product/Service
12/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Goodyear failed to deliver on a promised rebate. Incompetence and indifference have been my only experience with the rebate process. On 6/11/13 I purchased four tires at a Goodyear location in Coconut Creek, Florida. To purchase the tires, I applied for and received a new Goodyear Credit Card, which, when used to purchase 4 tires, entitled me to a $160 rebate on the purchase. The rebate was to come in the form of a prepaid Mastercard. The rebate is a Goodyear Corporate program, and not from the individual tire shop where I bought the tires. The individual shop performed good work. The Goodyear Rebate Center (national) did not. I submitted the paperwork in compliance with their rebate terms. The rebate form was accepted by Goodyear. I have a receipt confirmation from them showing the promised rebate amount of $160. Weeks later, I received a gift card for $60. This is $100 less than the rebate I was promised. I called Goodyear Rebate Center customer service. They apologized for their error. Their error was, according to them, that they looked at the PRINT DATE of my invoice, and not the PURCHASE DATE of the invoice, thus incorrectly deeming that my purchase did not qualify for the full $160 rebate, and sent me a "default" card valued at $60. After reviewing the situation, the agent for Goodyear Rebate Center apologized and assured me they would send me a giftcard for the remaining $100. Weeks later, I received a second gift card valued at $60. I called up again, wasted more time explaining the situation. The agent apologized again, and assured me that they would send me the remaining $40 on a third gift card. Weeks later, I received a COUPON VALID FOR $40 OFF THE PURCHASE OF NEW TIRES. This is not, at all, the terms of the rebate. I called up again, and was met with total indifference. "This is all we could do" they said. "A supervisor is not available" they said. "Someone will call you back in 7-10 business days" they said. "This went all the way up the chain to Goodyear and this is their decision" they said. So this means that their management's decision was to give me a useless coupon, which expires 12/31/13, good only for $40 off of 4 new tires which I obviously DO NOT NEED having bought 4 new tires only 6 months ago. Goodyear sold me on their corporate credit card with the promise of a $160 rebate. They have only made good on $120 of the $160, and it has taken much time, energy and frustration on my part to get even that.

Desired Settlement: All I demand is the remaining $40 which I am owed on the rebate. Gift card, check, cash, all are acceptable to me. COUPONS for Goodyear products are NOT acceptable to me, as I do not plan to purchase Goodyear products ever again given their handling of this matter. Make good on your promise, please.

Business Response: Initial Business Response /* (1000, 5, 2013/11/26) */ I contacted the customer *********** (not *****). I apologized about the situation with the rebate center and I am meeting his request and sending him the additional $40.00 that he was entitled to from his rebate. Customer accepted and is happy with the outcome ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

12/6/2013 Delivery Issues
12/2/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 9/28/13 I took my car to Just Tires for tire installation, computer wheel balance and wheel alignment. I left my car fully operating with no issues. I picked up my car and noticed 2 indicator lights VSC TRACK and VSC OFF. I went back to report it. The mechanic reset the computer and stated it was fixed. I started the car and the lights came back on. The mechanic said he was sorry and there was nothing he could do. He told me to go the dealer to fix it. I asked for the manager, who said the same thing. I got mad because I left a car with no issues and the car was returned to me with this issue. I went back on 10/1 and was told the technician who can repair my car was out and to come back the next day. The next day my car was taken for service. After 2 hrs it was determined the problem is: VSC: C1336 ZERO POINT CALIBERATION OF DECELERATION SENSON UNDONE. Car still not fixed. I was told to come back next day.10/3 same service was done, but nothing fixed. 10/04 my daughter spoke to D. ****** -GM. After explaining the situation, he said he was aware of the situation and told her to bring my car in on 10/7 and they will take it to the mechanic . The mechanic could not fix it either. ***** told me to take my car to the dealer and Just Tires will cover the expenses. I did that on 10/8/13 paid $110. for diagnostics and was told the total will be $1090 plus tax. I informed the manager and the problem began. Just Tires said they will not cover for the repair. A day earlier they said they will. D. ****** stated change of tires and wheel alignment did not cause the issue with VSC TRACK and VSC OFF. I dont know what caused the issue but I know it happened while they had the car in their possession servicing it. I was not allowed inside the shop to see what they are doing. I left fully functioning car and picked up a car with issue that costs over $1200 to fix. The fact they promised to fix the issue 4 times, then directed me t dealer and to cover all expenses confirms they are admitting to the fault. Product_Or_Service: tire installation, other Order_Number: *********

Desired Settlement: DesiredSettlementID: Refund I am seeking a full coverage for the cost of the repair to fix my car. As stated earlier the issue occured while the car was serviced by Just Tires. They promised to cover the charges and then retracted their statement after they found out how much it will cost.

Business Response: Initial Business Response /* (1000, 13, 2013/11/20) */ After reviewing the information and talking to the dealership. Our location performed a tire install, wheel balance and alignment. The issue the customer is having is with the deceleration sensor which is back near the steering column, no where near the tires where our location was working. The dealership states that there was no physical damage to the sensor either. The customer was told by a service advisor at the dealership that the part went bad and and he made it clear to the customer that the Goodyear location could not have damaged this part. As a good will to the customer we are going to reimburse the $110.00 that was paid for the diagnostic from the dealership. I called the customer and left a message to contact us back. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Final Consumer Response /* (3000, 16, 2013/11/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with the response provided by the business. As previously stated, the part was damaged while the car was being serviced by a Goodyear employee at a Goodyear location. The service advisor at the dealership cannot know whether or not the part was damaged by the Goodyear employee if he/she was not present during the service done on my car. The sensor could have been damaged during the wheel installation or computerized alignment. The part in question is an electronic sensor and can be altered/modified/damaged from another area of the vehicle's onboard computer system. During the service performed, simply pressing the brake pedal activates the VSC TRACK and VSC OFF sensors. I have attached the portion of the 2003 4Runner Owner's Manual as a reference. That said, yes, the mechanic servicing the vehicle could initiate this problem. Concluding this, I would like to state again that the sensors were damaged while the work was performed on my car while at the Goodyear location. As such, Goodyear should take the responsibility for fixing the damaged part. I left my car fully operating with no problems and was returned the same car with this unresolved issue. Final Business Response /* (4000, 18, 2013/12/02) */ We spoke to the dealership where the customer had the vehicle diagnosed at and they stated that there would have been no way that the Goodyear location could have caused the damage to the vehicle. We offered to reimburse the $110.00 for the diagnostic at the dealership and that is all we are offering. Customer was not happy with that. Since the amount the customer is seeking is over this departments limit of $750.00 we directed her to start a claim with out Property Damage Claim Department. Our department is considering this matter closed. ************** Customer Service Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

11/26/2013 Billing/Collection Issues
11/25/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Tire cracked an 2 inch gash on bottom of sidewall. no signs of road hazard which might've caused the failure after 900 miles only. To Whom It May Concern, I am writing to you regarding the failure of my tire 245/40/19 Goodyear Eagle LS-2 RunOnFlat Grand Touring All-Season this part Saturday, November 9th. As I was driving on highway, my tire monitoring system came on and I pulled over. I came outside to see if everything was okay but found a 2 inch gash on bottom of tire sidewall where it touches the rim. It looked somewhat as tire has cracked which I found very surprising since I was driving approximately for 2 hours on smooth highway road. As I was away from my house, I went to closest BMW dealer and had the tire changed at my own expense. Dealer mechanic were really puzzled by what might have caused it as there were not any signs of road hazard which might've caused the failure. They have recommended that I reach out to you as it strongly looked as tire factory defect or production flaw as the car I drove was a brand new BMW I had for 2 months and mileage on it was 900 miles. I would like to know what can be done about my situation as it's obvious that Goodyear tire has failed after 900 miles. I have kept the failed tire and can bring to Goodyear center for inspection if needed, or send you pictures as proof. As satisfactory solution, I would accept to receive a new tire from Goodyear of same kind or get reimbursed for the cost of replacement I have paid. I have also kept receipt from BMW dealership and can present if needed. I appreciate your time into this matter and look forward to your reply. Sincerely, **************

Desired Settlement: As satisfactory solution, I would accept to receive a new tire from Goodyear of same kind or get reimbursed for the cost of replacement I have paid (approx $500). I have also kept receipt from BMW dealership and can present if needed.

Business Response: Initial Business Response /* (1000, 5, 2013/11/19) */ We are in receipt of your recent letter to advise us of Mr. ********** concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Mr. ********** Consumer Relations claim was thoroughly reviewed and the decision was made to offer a 50% good will refund based on the price he paid for the replacement tire itself. Mr. ******** has accepted this offer. Goodyear considers this matter closed. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136. Sincerely, ******** Goodyear Consumer Relations Final Consumer Response /* (2000, 7, 2013/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) ******** from Goodyear has offered to reimburse me for 50% of cost I paid for tire replacement. Total I paid including mounting and tax was $499.xx. She has confirmed that all is approved and Goodyear will send me a check in 7-14 business days.

11/19/2013 Problems with Product/Service
11/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I submitted all the correct paperwork, Registered on their site, looks like everything was good. Now the info is gone, I can't pull up my rebate. Date of purchache: 7/10/2013 order ************ tires for 941.28. I was told to fill in the rebate info. I have not gotten the rebate and the website that you use to look up the rebate, doesn't work anymore. it did and said that everything was fine but that they still hadn't shipped the gift card ($80). The promotion was for tire purchased between July 1-31, 2013. Now no one at Goodyear knows anything about this promotion. So this is a fraud.

Desired Settlement: Give me what you promised. Back you product. Stop being a typical Canadian giant we don't care about the little guy company. Your reputation is not that good. I'm making facebook pages to spread the good news about Good Year's fake rebates.

Business Response: Initial Business Response /* (1000, 13, 2013/11/06) */ The Goodyear Tire and Rubber Company is in receipt of the above referenced complaint. We contacted the Rebate Center and learned Mr. ************ rebate request was received on July 11, 2013 and approved on August 6, 2013 and the Prepaid Visa Card should have been received early September. The Rebate Center instructed us to have Mr. ********** contact Prepaid Visa-Lost Card department and provide them with a Program ID and a PU ID and a new card would be issued. I have contacted Mr. ********** with this information and advised if he has any questions to please contact us. The Goodyear Tire and Rubber Company considers this matter closed at this time. If you have any questions please contact us. Thank you. *************** Consumer Relations Department 728

11/12/2013 Delivery Issues
11/11/2013 Problems with Product/Service
11/8/2013 Guarantee/Warranty Issues
11/8/2013 Problems with Product/Service
11/5/2013 Guarantee/Warranty Issues
11/4/2013 Problems with Product/Service
11/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Good Year Rebate Processing Center C/O Customer Care Rebate Center P.O. Box ********** ***************, MN ********** Claim ID# ******** no rebate yet In answer to your rebate offer, I purchased 4 Goodyear tires and submitted both my receipt and the rebate form. However, I received a letter indicating that the original receipt submitted was not received. I spoke to one of your representatives this morning who informed me that the accusatory tone of the letter that I received, indicating that the receipt was not received, was due in part to the fraudulence of a few. However, I am insulted by the accusation that I would submit a request without having purchased the tires. This does not leave a good taste in my mouth for Goodyear. None-the-less, I have requested a copy of the receipt from Sears. Please find a copy of the email with the electronic receipt from Sears. Hopefully this will assist in expediting what has already become an overly tedious, frustrating and lengthy process. I am not sure that Goodyear will be a tire of choice or recommendation in the future. It is September 22,2013 and still Goodyear has not sent my $40 rebate to me. This has been going on for months. $40 really Goodyear.

Desired Settlement: As noted in the letter sent to Goodyear. I want them to send the rebate that they advertised for the tires that I bought. Certainly additional incentives to continue to utilize their product might show a good faith effort, but more than anything, I want my rebate of $40. A copy of my receipt and a copy of the rebate offer is available, upon request.

Business Response: Initial Business Response /* (1000, 11, 2013/10/21) */ I have called left her a message and also emailed her. She has not responded to either. Sincerly *********** Customer Service Representative Consumer Relations (***)********

11/1/2013 Advertising/Sales Issues
10/30/2013 Problems with Product/Service
10/30/2013 Problems with Product/Service
10/29/2013 Guarantee/Warranty Issues
10/28/2013 Problems with Product/Service
10/28/2013 Billing/Collection Issues
10/28/2013 Billing/Collection Issues
10/28/2013 Billing/Collection Issues
10/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife took her car in for repair because the engine was running rough. Four days later the engine is ruined due to their faulty parts. On August 30, my wife went to the Goodyear on 6405 Coit Rd. Frisco, TX 75035 (************) because her car (2010 Red Audi A5 convertible) was running rough. She told them about the problem and wanted the car fixed to last her until her lease was up in November. They ran an engine analysis, and told her she needed her sparks plugs replaced along with some fuel additive to clean out the system because the engine was burning oil and there was carbon buildup on the spark plugs causing the car to act that way. They informed her that this solution should get her by until the lease date was up, but the underlying problem of the car burning oil would eventually need to be taken care of and she agreed to let them perform the service for $274.65. When she left Goodyear, the car ran like normal again and she thought this temporary fix would get her through the next 3 months. All seemed well with the car for the next 4 days while she ran errands locally, but the day she was planning on moving in with me (I live in ***********) she took the car on the freeway for the first time since the repair and the car gave out with the same problem of it running rough again soon after she got on the freeway. When she arrived at my place and told me about the issue, I told her I would take the car to where I take my car (******************) because I've been happy with their service in the past and let them take a look at it. A week later, I took her car into ****************** and when they called with a diagnosis, the first question the technician asked me was if the spark plugs have been recently replaced. I told him yes and they determined that the spark plugs that Goodyear put in were "cheap" and not proper for the type of car they were put in causing one of the plugs to get overheated and break apart which in turn killed one of the cylinders causing the engine to run badly. My options were to basically replace the engine with a new one or used one costing around $4000 - $11,000. I then called Goodyear and told them what ****************** found and they said to have the car towed back to them. I waited a week to hear from them calling almost daily, and the answer I kept getting was they were waiting to hear from their corporate office to find a resolution to the problem. After not getting a satisfactory answer except they will refund the cost of the spark plugs and they're waiting to hear, I called the consumer complaint department for Goodyear only to find out that no call or claim has been sent in by the store at all. They said the store should have called and filed a claim the moment the car arrived back to their store. I went through the process of telling the claims department what happened and filed a claim, and was told to wait to hear back from them once their inspector goes out to take a look at the car. They said I should have an answer in 24 - 48 hours but again that didn't happen. Finally sometime during the week of September 23, I get a call from the man (***) handling the claim and he said that the inspector found no fault on Goodyear's part. I call the tech at ****************** and tell them the findings, and he said he would give Goodyear a call on my behalf. Coincidentally, the man handling my claim goes on vacation for a week and is unable to speak with the tech at ******************. I call Goodyear and get the same answer about the man handling my claim, plus some additional info that once the inspector has made a decision that's all they can do. Unsatisfied with this answer I try to go up the corporate ladder and call corporate. Again, not even getting past whoever answers their phones I was told again that the inspector has the final say and there is nothing they can do and plan on doing nothing. It is now October 8 and the car still sits at the Goodyear in Frisco.

Desired Settlement: A new engine, monetary settlement for making lease payments carrying insurance on a car that is inoperable for over a month, towing expenses, rental car reimbursement.I feel like the Goodyear store took advantage of a trusting female customer who has no automotive repair knowledge and on top of that they themselves didn't even have proper knowledge of the car they were working on ( which a technician admitted to me on one of my numerous calls) causing a repairable car to be ruined completely.

Business Response: Initial Business Response /* (1000, 5, 2013/10/11) */ The repair order indicated the subject vehicle had problems prior to the installation of the plugs and that problem remained present.

10/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: My car stopped and I called AAA for service. AAA referred me to Good Year, so I had my towed to the facility. Once at good year, I was told that they would perform a diagnostic check to determine what the problem was. Good Year told me I needed an ignition coil and plug wires which would total $700. After Good Year made the repairs they called me to say my car would have to be taken towed to the dealer because there was a computer problem that only the dearlership could fix. When good year originally made the diagnose a computer problem was never mentioned.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Since my car will not run with the parts good year put on my car, I would like the parts removed so I can have my car towed home.

Business Response: Initial Business Response /* (1000, 5, 2013/10/07) */ I called customer on 10/3/13. I tried both phone#'s. You can't leave a msg. on either one. Can you get ahold of her to contact me? Need to talk to her and find out who the dealer was. Thanks, ************** Consumer Relations Rep. The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

10/21/2013 Problems with Product/Service
10/21/2013 Delivery Issues
10/21/2013 Delivery Issues
10/21/2013 Delivery Issues
10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a new tire from Goodyear last November and it had a valve stem leak. I returned to have it repaired twice and it still leaks. My wife (*********) received service in November 2012 by purchasing a new tire and was charged $196. The tire has never stopped leaking even though I took the car back twice. The last time I went in for service I asked for the manager, but he redirected me some "middle manager" that only wanted me to buy a new set of rims.

Desired Settlement: I am only asking for my wife's original payment back. $196

Business Response: Initial Business Response /* (1000, 10, 2013/09/30) */ Hi ****, I have discussed this with our store mgr., *****. I had him fax me cust. pw. THe issue has been with the valve stem, not the tire. Customer needed a tire when he first came in and approved the sale. Both visits, after that, are due to the valve stem, not the tire. I called the customer and got his v.m. and left a very detailed v.m. that it is not a fault of the tire. Customer was asking to be reimbursed for the cost of the tire and the flat repair. ***** declined. I agree. We have not heard back from customer. ************** Consumer Relations Rep. The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316

10/14/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bad customer service, Roadside assistance was terriable.Tire store replaced a tire and I got another flat right leaving the store. Called Roadside at 12PM for help on a flat. Terriable customer service paid $ 48for this extra and had to pay $56.00 to get someone out. Gentleman said a very small leak on tire and said no spare needed. I drove off and right when I got on the freeway, got a flat tire and almost lost control. Called again for help, I was asked to pay another $56. Thank goodness a nice person stopped and changed my tire for me. I was able to drive to the Good Year tire store I bought this Roadside Assitance and tires ( S & S Tire Automotive Repair in Campbell , CA). They replaced the tire but I noticed driving it 10 miles later, that new tire I paid $98.00 for was completly flat! I called the store they offered nothing and could not help. Called the Roadside Assistance to find out have to pay another $56.00 for someone to come out to put the spare on and I need to drive to Sunnyvale, CA to fix this issue again. I've spent 6 hours dealing with allof these situtaions that were just terriable. Roadassistance, Towing Company and Good Year Tire shop! I almost got in accident getting the flat tire that the towing company said no spare tire is needed. Then going to a Good Year facilitiy to find out they did a horriable job and gave me a bad tire that gave me another flat tire. I've wasted 6 hours of work time and horriable customer service. I will never use Good Year again, I will never buy the Roadside Assistance, and never go to a Good Year location. Im concerning getting a lawyer to look into this.

Desired Settlement: The time wasted away from work, the money spent on a bad tire, the money speant on the Roadside Assistant program Good Year offered $48.00 and the $56.00 twice that I paid for towing. The $98 spent on the tire. I disserve more for all the time wasted!!!

Business Response: Initial Business Response /* (1000, 10, 2013/09/30) */ Goodyear received a second indication of the letter from customer Mrs. ***** *******. An associate here attempted to call Mrs. ******* multiple times and has sent a letter through the regular mail without any response from the customer. Goodyear would be willing to address any problems with our products the customer has once we have the opportunity to discuss the issues. I have copied the customer to this email in another attempt to correspond to the customer. Thank you, **************************** Consumer Relations Team Lead

10/9/2013 Guarantee/Warranty Issues
10/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: unable to repair as stated They are unable to fix the a problem without throwing parts at it and hoping that the next new part may fix it. I put new lines and a new pump on this SUV. At 9:32 am I asked *** to find by the power steering would not work after this. At 11:27 am *** called back and said that power steering power was bad and would have it done by the end of the day with a system flush. I said ok replace it. At 4:04 pm *** Called back and said the line was plug and it would not be done until the next day. I yes ok. At 4:47 pm *** called back and said that it was done and they are replacing a cover. I went to get it and they said it was not fixed and wanted more money because now it is the power steering rack. I told them no more money because they are no able to fix the problem and they keep adding to the bill. As it set in the parking lot you could see the fluid leaking out of it. I had *** look at this and he said that it was power steering rack leaking but did not tell me this until I pointed it out. What a poor service center.

Desired Settlement: repairs as needed for a better fair price.

Business Response: Initial Business Response /* (1000, 5, 2013/10/01) */ We are in receipt of your recent letter to advise us of Mr. ************ concern. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not made lightly. Mr. ************ Consumer Relations claim was thoroughly reviewed and the decision was made to cover the labor charges on the rack&pinion repair and adjust his alignment at no charge. Mr. ********** has accepted our offer and stated he's willing to pay for the rack&pinion part. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136. ***************** Consumer Relations Representative The Goodyear Tire & Rubber Company 200 Innovation Way, Akron, OH 44316 Final Consumer Response /* (2000, 7, 2013/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) After we talked on the phone, and I did take the car back for repairs. I am more than Please at the outcome of this mess. Thanks to the people At Goodyear!

10/4/2013 Billing/Collection Issues
10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was charged for cranking & charging system for my battery along with warranty covered battery installation~ I visited the Goodyear located @ ******************, Houston, TX 77025 on 9/2/13 @ approximately 8:00am~ I visited the location to see if the battery I purchased June 2012 (14 months old) was no longer working since I had to have my car jumped the day prior and the day of my visit~ I thought I should go by Goodyear to have them look at my battery prior to taking to my standard shop and having the alternator looked at~ I spoke with Sales Associate ***/******. and Technician ***/******* - **** asked me to "sign some paperwork" - I asked "what am I signing, if I am just having my warranty covered battery from 14 months ago checked?" - He said "Goodyear normally charges a fee to check battery/crank/charge - but I am not going to charge you"- It charged for approximately 45 min-1hr I believe and then I was told that I appeared to have a bad cell in my existing battery and I needed to have replaced~ There were approximately 4-5 other customers that each had all of their work completed prior to my battery installation~ I arrived @ the shop @ 7:25am, but did not know they were opening @ 8am due to the Labor Day Holiday~ I thought a battery installation would be taken care of fairly quickly and I was there until 11am~ I was told the installation fee for my new battery would be $52.00 and I asked ****** P/Mgr why there was a fee incurred if I have a warranty~ He stated "everyone charges a fee, but they all work the price into the total of the battery as opposed to listing separately as we do" - I did not argue with that since I really needed my car repaired and I was grateful my alternator was functioning properly~ My final total was $82.78 (paid via Visa Debit Card) and I noticed that evening I was indeed billed for the $24.95 check battery/cranking/charging system although I was told that I would not be charged~ I am still unhappy about the installation fee of $52.00 and I would have left with the new battery and had a family member install for me~ I am beginning to feel as though my 14-month old battery was charged up and kept in the car; as opposed to installing a new battery at this point~ I even wanted an oil change while I was there and ended up taking it down the street to Firestone instead since they forgot I asked to have one~ When I inquired as to the length of time I was there, I was told by ****** P "It usually takes an hour to install a battery in a Jaguar" - but I drive a Lexus (not a Jaguar) - so I am still confused by that statement~ This may sound odd, but I was raised with all brothers and know my way around a car - I just do not like being treated like I do not know anything about my vehicle because I am female~ I hope I am incorrect, but it just felt that way~ I called Goodyear today to ask how much I paid for my previous battery in 2012 and was told $122.78~ With that in mind, why do I have a warranty, to come in and pay $52.00; which is almost 1/2 of the price of the battery, for installation of a battery that is only 14 months old?? (and most batteries should last about 30 months.) It just does not make sense to me to have a warranty, continue to pay, and be told I would not be charged for the charging of my old battery to test~ I am very upset about the entire ordeal~ Prior Invoice ****** Sales *** Tech *** Product Code - 047-102/034-201/48-70/047-100 Car make/model - **************** Thank you for your time~

Desired Settlement: I definitely feel as thought the $24.95 fee I was told I would not be charged, should be refunded~ I also feel as though the $52.00 installation fee of a 14-month old warranty battery should be refunded~ I asked to have an oil change while I was there and I saw **** S leave the shop for awhile (he did not return prior to the garage completing my car repairs) and when I was told my car was finally ready, I found out I did not get an oil change~ As I stated previously, I ended up going to Firestone instead~ Thank you again for your time~

Business Response: Initial Business Response /* (1000, 5, 2013/09/20) */ The Goodyear Tire and Rubber Company is in receipt of the above referenced complaint. Customer satisfaction is a primary concern of Goodyear and we have attempted several times to reach Ms. ******* by phone with no call back. Once. Ms. ******* contacts either myself or our location in Houston, Texas, we will be more than happy to review the complaint and discuss a resolution. If you have any additional questions or need further information, please contact me. Thank you. *************** Consumer Relations Department**** ************ ************

10/3/2013 Problems with Product/Service
10/3/2013 Problems with Product/Service
9/27/2013 Advertising/Sales Issues
9/25/2013 Billing/Collection Issues
9/24/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchase a set of 4 Goodyear asurance tires now tires are having tread separation with only 34k miles what happen to the 80k mile warranty purchase date 02/26/2010 problem date 09/10/2013

Desired Settlement: I would like for Goodyear to replace my tires with a brand new set and warranty

Business Response: Business' Initial Response /* (1000, 5, 2013/09/18) */ We are in receipt of your recent letter to advise us of the complaint from Mr. ***********. Our goal at Goodyear is to have satisfied customers, and claim evaluation and payment decisions are, therefore, not taken lightly. Mr. ***********'s Consumer Relation's claim was thoroughly reviewed and we have contacted the customer in order to find a resolution. If we can be of further assistance, you may contact us during normal business hours at 1-800-321-2136. Sincerely, ************* Consumer's Final Response /* (2000, 7, 2013/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) A Goodyear Consumer Relation Rep call me on the 09/18/2013 and handling my claim and the following day on 09/19/2013 Goodyear made good by replacing all my tires...Thanks ***

9/19/2013 Delivery Issues
9/18/2013 Problems with Product/Service
9/17/2013 Problems with Product/Service

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