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BBB Accredited Business sinceFind a Location
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A BBB Accredited Business since
BBB has determined that Goodyear Tire & Rubber Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Goodyear Tire & Rubber Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 402 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||226|
|Total Closed Complaints||402|
Additional Complaint Information
This company is headquartered in Akron, Ohio and has facilities across the country. The Akron location is also the customer service center for the company's entire operation. Complaints nationwide regarding corporately owned locations are processed by the Akron BBB and addressed by the company's headquarters in Ohio; any complaints regarding an independently owned location are processed and reported by that company's local BBB. This report is based on compiled complaint activity from the company's total service area.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementMr. Fred Thomas, Vice President North American Retail Mr. Paul Appleby, Customer Complaints Mr. Dave Bard, District Retail Mgr. Mr. James Fein, Regional Retail Mgr. Mr. Rick Godic, Dir-Retail Operation Mr. Don Marteny, #545 Store Manager Mr. David May, #537 Store Manager Ms. Sherry Neubert, Vice Preisdent & CIO Mr. Mark Pillow, Dir-Store Support Mr. A.J. Ritter, #539 Store Manager Mr. Peter Sockis, #544 StoreManager Mr. George Theodore, #533 Store Manager Mr. Michael Weeks, #559 Store Manager Mr. Tra Whatley, #538 Store Manager
Tire Distributors & Manufacturers Tire Dealers Auto Repair & Service Tire Retread & Repair Auto Repair & Service - Equipment & Supplies
Alternate Business NamesGoodyear Automotive Service Center Just Tires The Goodyear Tire & Rubber Co. The Goodyear Tire & Rubber Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview