BBB Business Review

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BBB Accredited Business since

Goodyear Tire & Rubber Company

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Phone: (330) 796-2121 Fax: (330) 796-2916 View Additional Phone Numbers 200 Innovation Way, Akron, OH 44316 http://www.goodyear.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goodyear Tire & Rubber Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goodyear Tire & Rubber Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 402 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

402 complaints closed with BBB in last 3 years | 122 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 56
Delivery Issues 58
Guarantee/Warranty Issues 50
Problems with Product/Service 226
Total Closed Complaints 402

Additional Complaint Information

This company is headquartered in Akron, Ohio and has facilities across the country. The Akron location is also the customer service center for the company's entire operation. Complaints nationwide regarding corporately owned locations are processed by the Akron BBB and addressed by the company's headquarters in Ohio; any complaints regarding an independently owned location are processed and reported by that company's local BBB. This report is based on compiled complaint activity from the company's total service area.

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Goodyear Tire & Rubber Company
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1898 Business started locally: 01/01/1898 Business incorporated 08/29/1898 in OH
Type of Entity

Corporation

Business Management
Mr. Fred Thomas, Vice President North American Retail Mr. Paul Appleby, Customer Complaints Mr. Dave Bard, District Retail Mgr. Mr. James Fein, Regional Retail Mgr. Mr. Rick Godic, Dir-Retail Operation Mr. Don Marteny, #545 Store Manager Mr. David May, #537 Store Manager Ms. Sherry Neubert, Vice Preisdent & CIO Mr. Mark Pillow, Dir-Store Support Mr. A.J. Ritter, #539 Store Manager Mr. Peter Sockis, #544 StoreManager Mr. George Theodore, #533 Store Manager Mr. Michael Weeks, #559 Store Manager Mr. Tra Whatley, #538 Store Manager
Contact Information
Customer Contact: Mr. Paul Appleby, Customer Complaints
Principal: Mr. Fred Thomas, Vice President North American Retail
Business Category

Tire Distributors & Manufacturers Tire Dealers Auto Repair & Service Tire Retread & Repair Auto Repair & Service - Equipment & Supplies

Alternate Business Names
Goodyear Automotive Service Center Just Tires The Goodyear Tire & Rubber Co. The Goodyear Tire & Rubber Company

Customer Review Rating plus BBB Rating Summary

Goodyear Tire & Rubber Company has received 3.94 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.