Business ProfileforState Street Tire, Inc.

On January 11th ****, my son's car broke down- it would not start. We had the car towed to State Street Tire that evening. On January 12th in the AM, I spoke with State Street Tire and let them know that the car was towed there and would not start. On January 13th, State Street Tire called me to tell me that the issue was the starter and it would need repaired. State Street Tire performed this repair on January 13th ****. I paid for the part and labor in the amount of $447.97 and the car was picked up that same day. The following day January 14th, the car would not start again. On January 15th, I called State Street Tire and asked if they could tow the car back to their shop. I spoke with ****** and he informed me that they do not have towing service. He told me to try jumping car the car first to see if the battery was dead. After I hung up with ******, my son did attempt to jump the car as suggested by ******, it started but then died shortly thereafter. We then had the car re-diagnosed at an alternate shop- ****************** in *********. Upon diagnosis, that shop identified that the reason the car would not stay running was due to the starter being improperly installed. The owner of that shop took photographs of the wrongly installed starter and told me that because the starter was incorrectly installed, that the wires had been damaged. We proceeded to have the other shop perform the necessary repairs. On Feb 1st ****, I presented the photos and write up from the other shop regarding the improper installation of the starter performed by *** at State Street Tire to ******. I was met with complete resistance from ****** as he refused to take any accountability for their tech's mistake. State Street Tire refused to refund my money and refused to resolve the issue. All I am asking for is my money back for a service that was not done correctly and that resulted in me paying additional money to fix.