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BBB Accredited Business since

The Place

Additional Locations

Phone: (330) 239-4000 View Additional Phone Numbers 2377 Medina Rd, Rt 18, Medina, OH 44256 http://www.yourplace4.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Place is a full service dealership for hot tubs, swim spas, fireplaces, and outdoor cooking grills.  Our motto is We make it Easy, We are the Experts, and We carry the Best Brands.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Place meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Place include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

11 Customer Reviews on The Place
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 11

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1967 in OH Business started locally: 01/01/1967 Business incorporated 01/05/1981 in OH
Type of Entity


Business Management
Ms. Andrea Reedy, President
Contact Information
Principal: Ms. Andrea Reedy, President
Business Category

Spas & Hot Tubs - Dealers Outdoor Kitchens Fireplace Equipment - Retail

Products & Services

The Place sells the following brand(s): American Specialty Glass, AOG grills, Big Green Egg grills and smokers, Coast Spas and Swim Spas, Covana hot tub covers and gazebos, Ecochoice Wood and Pellet stoves, Firemagic grills, Harmon Pellet Stoves, HeatnGlo Fireplaces, Hydropool Swim Spas, Louisiana Pellet grills, MHP grills, Nordic Hot Tubs, Peterson Gas Logs, Quadrafire Wood Stoves and Inserts, Stoll fireplace doors, Thermorite fireplace doors, Weber grills

The Place offers the following product(s): firepit burners, firepit glass, fireplace art, fireplace doors, fireplace tools, fireplaces, gas fireplaces, gas inserts, gas logs, gas logs, gas stoves, hot tubs, pellet inserts, pellet stoves, swim spas, therapy tubs, wood fireplaces, wood stoves

Alternate Business Names
Organic Way, Inc.
Products & Services

This company offers sales & service of outdoor power equipment*(North Royalton location), spas, fireplaces & BBQ Grills.

Customer Review Rating plus BBB Rating Summary

The Place has received 4.94 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.