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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that ABestKitchen meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Richard Papaleo, President
Restaurant Equipment & Supplies Kitchen Accessories
Alternate Business NamesA Best Fixture ABestKitchen.com
Products & Services
This company offers new/used restaurant equipment.
424 W Exchange St
Akron, OH 44302 (330) 535-2811 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Delivery delayed, defective product delivered. This vendor has promised to send me a super quality griddle and has charged additional price for the 2nd day shipping. The shipping was delivered after 5 calendar days (3rd business day). The product itself looks like used one and looks defective.
Desired Settlement: I want my money to be refunded including the shipping charges collected. This is because, the shipping was delayed for a defective product.
Business Response: Initial Business Response /* (4000, 11, 2014/06/04) */ Customer ordered these items via our web site on 4/24/2014 after the 1:00 pm E.T. Items were shipped via FedEx 2nd day air on the next business day 04/25/14. Tracking number ************. FedEx delivered the items to the customers address on 4/29/14, which was an on-time delivery as weekends are not shipping days. The items were shipped directly from our manufacturer and were new. Majority of our products are commercial quality. The products ordered on this occasion were commercial griddle tops that are heavy gauge 3/16'' steel. These products are rugged and coated to keep them from rusting. They are to be seasoned like cast iron. This customer contacted out office stating he did not receive them on time. We stated that he could return these products for a full refund for the items, as long as they were in the original condition. If they were returned and found to be defective we would then also refund the shipping charges. This customer has not returned these products to our office as of 6/2/14, so we have not been able to make any determination in regard the products defectiveness. Initial Consumer Rebuttal /* (4200, 13, 2014/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vendor is returning the cost of the item but what happens to the expedited shipping I paid for? Just keeping my urgency in view, I had happily accepted the fastest mode available at the time of booking my order. It was a 2nd day air shipping. But the shipment has reached me at the end of the 3rd day. I cannot understand and accept it in any way, shape or form. The vendor ruined my party and forced me to run to local stores searching for the product. Ultimately, I could get it anywhere locally. I had to settle down to a cheaper alternative. Ideally, I could have asked for a compensation for the upset it made to me for the get-together party. In summary, I want the total refund and nothing else.