Business ProfileforYanke Bionics, Inc.

Date of service: 11/23/2022 Being billed for $963.00 for an AFO brace that should have been covered in full by insurance (deductible and out of pocket max had both been met for the year). Was told by Yanke Bionics that prior authorization was taken care of, and brace was covered in full by insurance. Picked up brace and was told that nothing was owed. In December of 2022 received an EOB from insurance stating claim was denied because no prior authorization was submitted by Yanke Bionics. Called Yanke Bionics (in December) to ask about claim, they said they would look into it. Did not hear back from them until March when I received a bill for full amount of $963.00. Yanke Bionics has NOT tried to resolve the problem. I have spoken several times to ******* and each time she says that there is nothing they can do. I offered to return brace in December, and they told me it was past the 30-day return period. I again offered to return the brace in March when I received my bill but was told at that time that it was past the 10-day return period. I have spoken to my insurance company and at no time has there been an appeal sent in from Yanke Bionics to try and get the claim rectified nor have they called my insurance to speak with a representative. Not only did they fail to do their job in obtaining a prior authorization (when I was told everything was done), but they failed to call and file an appeal that would have covered the brace in full according to the representative at my insurance. Account # ******