BBB Business Review

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BBB Accredited Business since

Plumbing 911, Inc.

Additional Locations

Phone: (330) 952-1900 Fax: (330) 721-7761 View Additional Phone Numbers 1393 Gardner Blvd, Norton, OH 44203 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Plumbing 911 is a professional family owned and operated business, providing plumbing, drain and flood restoration services. We deliver prompt, same-day services for residential and commercial properties. Licensed, WRT Certified, Insured & bonded.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Plumbing 911, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 7
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Plumbing 911, Inc.
Customer Experience Total Customer Reviews
Positive Experience 17
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 19

Additional Information

BBB file opened: March 03, 2009 Business started: 11/26/2008 Business started locally: 11/26/2008 Business incorporated 11/26/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce / Division of Industrial Compliance
The number is PL 36619.

Type of Entity


Business Management
Mr. Keith Miller, President Ms. Karen Miller, Co-Owner
Contact Information
Customer Contact: Ms. Karen Miller, Co-Owner
Principal: Mr. Keith Miller, President
Business Category

Plumbers Plumbing Drains & Sewer Cleaning Fire & Flood Emergency Service

Refund and Exchange Policy
There is no refunds on service based transactions. Our company offers warranties on both products and services following agreed upon contracted terms.
Service Area
Servicing all Stark, Summit, Portage, Medina, Cuyahoga, Lake, Geauga Counties and Surrounding Communities
Products & Services

Sewer and Drain Cleaning, High-Pressure Drain Jetting, Video Drain Inspections, Sewer, Water and Gas Line Repairs & Replacements, Faucets & Sinks, Water Heaters, Sump Pumps, Frozen Line Issues, Garbage Disposals, Flood Restoration and Clean Up.

Customer Review Rating plus BBB Rating Summary

Plumbing 911, Inc. has received 4.86 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.