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          Find a Location

          Plumbing 911, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforPlumbing 911, Inc.

            Plumber
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.86/5stars

            Average of 14 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/20/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Plumbing 911 provides full service on all plumbing and drains. We deliver same-day services for residential and commercial properties. 

            Products & Services

            Insured & Bonded, Plumbing 911 provides  all residential, commercial and emergency needs. Drains, Clogs, Sewers, Video Camera Inspection, Hydrojetting, Water Heaters, Sump Pumps, Shut Off Valves, Water Leaks, Gas Leaks, Garbage Disposals, Toilets & Urinals, Tubs & Showers, Sinks & Faucets, Frozen Water Lines, Winterization, Boilers, Tankless Water Heaters, Excavating, Reverse Osmosis Systems, and more.

            Business Details

            This is a multi-location business.

            Find a Location

            Plumbing 911, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              3/3/2009
              Years in Business:
              15
              Business Started:
              11/26/2008
              Business Started Locally:
              11/26/2008
              Business Incorporated:
              11/26/2008
              Accredited Since:
              3/20/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              12
              Business Management
              • Mr. Keith Miller, President
              • Ms. Karen Miller, Co-Owner
              Contact Information

              Principal

              • Mr. Keith Miller, President

              Customer Contact

              • Ms. Karen Miller, Co-Owner
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              15 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/28/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am a senior citizen. On 8-22-23, I contacted 911 Plumbing to schedule a free estimate the next day (8-23-23) to check my hot water tank. I provided explicit instructions to contact me for approval of any repairs while I was at work. I indicated that someone would be available to provide access to the home, but that person would not be able to authorize any repairs. The person who is only authorized to provide access is my husband, ******* ********* (also a senior citizen). On 8-23, a plumber from 911 Plumbing arrived at my residence and engaged to contract with *** ******* *********, who has an official diagnosis of vascular dementia and possibly Alzheimer's disease. A plumber did not contact me for pre-approval on August 23, which would be supported by phone records. The plumber replaced the hot water tank and asked *** ********* for payment. *** ********* indicated that he did not agree to pay the amount requested. The plumber contacted the ********* police department who were summoned. There is no doubt that with all of the experience of this company, they are fully aware that this is a civil dispute and that the police cannot resolve the matter. I was contacted about the situation while I was at work. I felt intimidated that the police were called. I was also told that the new hot water tank would be removed and that I would no longer have a hot water tank, which would mean that the company's mistake would result in not having hot water (my old tank was working). There is no model # or hot water tank cost listed on the receipt. After further investigation, I found online that the hot water tank (******** ********) costs about $900-$1000. Therefore, the company is suggesting that the installation was approximately $814 in labor costs, which would suggest that the hourly rate of the plumber was about $270-$300. The company states the contract with *** ********* (who has dementia and no authority) was a binding contract (no resolution).
              Read More

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tim S

              1 star

              03/13/2024

              Very terrible service. I have used this company multiple times in the past two years. I have encountered the same issue again!! I called the company this morning asking to speak with someone in charge about my complaint. A representative by the name of Brandy answered the phone Brandy then stated she would pass my message along to the owner in which the owner WOULD NOT return my call, Brandy stated she was the general manager, and no one was above her. After further discussion on the matter, Brandy then stated she was simply an office manager. She refused to transfer me or allow anyone else to help. After being hung up on. I called back in which she answered the phone by saying my name and told me to please hold and then left me on hold for an uncalled amount of time before disconnecting me.

              Local BBB

              BBB of Akron

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