Business ProfileforUniversal Church Directories, LLC

11/18/23 pictures taken for Church Directory. Church # ** *** SIT#**. (******** Church) Photographer seemed tired and rushed us. We had option to order extra photos. Prior to purchasing photos we ask about adjusting color in pictures, glare on glasses, redness on face, fixing blemishes, teeth color, neck wrinkles, etc. We were reassured these issues could be fixed. See order form. My husband looked as if he was biting his lower lip. That should have been pointed out. He told us frames were extra charge. I commented, “These look like frames from Dollar store.” Photographer commented that they have frame factory next to building where pictures were processed. “Frames are professionally custom made.” He also stated we would have pictures before Christmas as we had told him they would be gifts. I called on 12/18/23 and spoke to ******. She said she would ship pictures that day. I questioned issue about fixing neck wrinkles. ****** stated, “ they never touch up wrinkles because chin ends up looking like part of neck.” Pictures arrived with no frames for 3 of 8x10 pictures. I called again and ****** accessed invoice. She stated we had paid for frames and she would *** ** them that day. When I mentioned comments about building frame next door, she did not respond. Frames arrived several days later. See photos attached as well as sticker, “Made in *****!” I have spoken to representatives (****** and *******) Today, 12/27/2023, ******* acknowledged that they don’t have a frame factory and frames were free. ****** had acknowledged prior to we had paid for them. ******* reassured me “I would not get a refund” as well as acknowledging there was no frame factory next door! She refused to give me photographers name who took the pictures. He gave us false information. Will never use or recommend this group again. Poor workmanship, and no one wants to take responsibility for their dishonest employee!