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Summerfield Studios, LTD

Phone: (330) 336-4000Fax: (216) 927-1130View Additional Phone Numbers230 Quadral Drive, WadsworthOH 44281 Send email to Summerfield Studios, LTDhttp://www.mychurchfamilyalbum.com ! There is an alert for this business !

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BBB Accreditation

Summerfield Studios, LTD is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Summerfield Studios, LTD's rating include:

  • 34 complaints filed against business

Factors that raised Summerfield Studios, LTD's rating include:

  • Length of time business has been operating.
  • Response to 34 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

On November 25, 2013, Summerfield Studios was sent a pattern of complaint letter. Consumers were stating concern about non or late delivery of products/pictures.

On December 9, 2013, the business submitted this response:

Summerfield Studios strives to deliver first class customer service. If a problem comes to our attention, we will work with the customer to make sure they are satisfied.

We do offer the customer solutions to the issues in question and let them play a part in the outcome for increased satisfaction. We strive to have open communication with our first class service.

As a matter of fact, we will approach 30000 customers for the calendar year of 2013. We have 22 issues that customers have questions about.

We do deliver products, service and solutions at a very high level.

Customer Complaints SummaryRead complaint details

34 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Delivery Issues20
Problems with Product / Service12
Guarantee / Warranty Issues0
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Summerfield Studios, LTD
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: 12/17/2009Business started: 10/01/2002
Type of Entity

Corporation

Incorporated: January 2003, OH

Contact Information
Principal: Mr. Mark Erwin (President)Customer Contact: Mr. Adam Wales (Director of Marketing)
Business Category

Photographers - Portrait

Products & Services

Directories, photography, fundraising

Hours of Operation
Mon: 9:00am to 5:00pmTue: 9:00am to 5:00pmWed: 9:00am to 5:00pmThu: 9:00am to 5:00pmFri: 9:00am to 5:00pm
Refund and Exchange Policy

100% satisfaction

Service Area

Continental U.S. and Canada

Alternate Business Names
www.mychurchfamilyalbum.com, MyChurch Family Album
Industry Tips
Tips on Choosing a Wedding Photographer
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