This Business is not BBB Accredited
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Summerfield Studios, LTD is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Summerfield Studios, LTD's rating include:
- 34 complaints filed against business
Factors that raised Summerfield Studios, LTD's rating include:
- Length of time business has been operating.
- Response to 34 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
On November 25, 2013, Summerfield Studios was sent a pattern of complaint letter. Consumers were stating concern about non or late delivery of products/pictures.
On December 9, 2013, the business submitted this response:
Summerfield Studios strives to deliver first class customer service. If a problem comes to our attention, we will work with the customer to make sure they are satisfied.
We do offer the customer solutions to the issues in question and let them play a part in the outcome for increased satisfaction. We strive to have open communication with our first class service.
As a matter of fact, we will approach 30000 customers for the calendar year of 2013. We have 22 issues that customers have questions about.
We do deliver products, service and solutions at a very high level.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||12|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||34|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Incorporated: January 2003, OH
Contact InformationPrincipal: Mr. Mark Erwin (President)Customer Contact: Mr. Adam Wales (Director of Marketing)
Photographers - Portrait
Products & Services
Directories, photography, fundraising
Hours of OperationMon: 9:00am to 5:00pmTue: 9:00am to 5:00pmWed: 9:00am to 5:00pmThu: 9:00am to 5:00pmFri: 9:00am to 5:00pm
Refund and Exchange Policy
Continental U.S. and Canada