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Great Day Improvements, LLC

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Phone: (330) 468-0700 Fax: (330) 908-1123 View Additional Phone Numbers 700 E Highland Rd, Macedonia, OH 44056 View Additional Email Addresses http://www.greatdayimprovements.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Great Day Improvements, LLC include:

  • Advertising issues found by BBB
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 34 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 8
Guarantee/Warranty Issues 6
Problems with Product/Service 14
Total Closed Complaints 34

Additional Complaint Information

The scope of this BBB report is for the Macedonia Patio Enclosure Design Center only. Separate BBB reports are maintained on Patio Enclosures corporate headquarters and each branch location throughout the United States. Additional information is available at www.bbb.org.

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Great Day Improvements, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 10
Total Customer Reviews 11

Additional Information

BBB file opened: December 27, 2010 Business started: 12/27/2010 Business started locally: 12/27/2010 Business incorporated 09/20/2010 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bill Goddard, VP of Sales Mr. Dan Kubick, VP Operations Ms. Suzann Thorn, Customer Service
Contact Information
Principal: Mr. Bill Goddard, VP of Sales
Customer Contact: Ms. Suzann Thorn, Customer Service
Business Category

Patio, Porch & Deck Enclosures Basement - Remodeling Sunroom & Solarium Design & Construction Awnings & Canopies Doors Furniture - Outdoor Windows Screen Enclosures Greenhouse Builders Home Improvements - Additions

Service Area
Serving consumers east of the Mississippi River, as well as those in Wisconsin and Minnesota.
Alternate Business Names
Patio Enclosures Patio Enclosures - Macedonia Design Center SoftWall Finishing Systems Stanek Windows
Additional Information

GDIC Group, LLC purchased the assets of Patio Enclosures headquartered in Macedonia, Ohio. GDIC Group,LLC owns and operates 10 facilities across the country in September 2010.

Products & Services

This company offers patio enclosures, sunrooms, Stanek replacement windows and doors, awnings, SoftWall Finishing Systems, room additions, outdoor patios, and other home remodeling.

Industry Tips
Condensation on Windows

Customer Review Rating plus BBB Rating Summary

Great Day Improvements, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 E Highland Rd

    Macedonia, OH 44056 (330) 467-4267 (330) 468-0700

  • THIS LOCATION IS NOT BBB ACCREDITED

    8000 Broadview Road

    Broadview Heights, OH 44147

  • THIS LOCATION IS NOT BBB ACCREDITED

    8 Access Road

    Albany, NY 12205

  • THIS LOCATION IS NOT BBB ACCREDITED

    2620 N. America Drive

    West Seneca, NY 14224

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    10595 Furnace Road Ste 100

    Lorton, VA 22079

  • 8260 Howe Industrial Pkwy Ste F

    Canal Wnchstr, OH 43110

  • THIS LOCATION IS NOT BBB ACCREDITED

    9715 Kincaid Drive #400

    Fishers, IN 46037

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    2221 Plantside Drive

    Louisville, KY 40299

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    10520 Lakeridge Pkwy
    Ste D

    Ashland, VA 23005

  • THIS LOCATION IS NOT BBB ACCREDITED

    205 Prather Park Drive

    Myrtle Beach, SC 29577

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    2152 S 114th St Ste F

    West Allis, WI 53227

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    2152 S.114th Street Unit-F

    West Allis, WI 53227

  • THIS LOCATION IS NOT BBB ACCREDITED

    7801 North Shepherd, Ste. 100

    Houston, TX 77088

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/21/2016 Problems with Product/Service
8/18/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Company has not honored its obligation under terms of its own contract. I paid the downpayment, no tangible work was performed; proceeded to cancel and get my refund but no cooperation. Its contract states that cancellation is allowed, refund will be made minus corporate expense. In my case, no work or material expense was incurred. Officers refuse to answer my inquiry or explain their action.

Desired Settlement: Full refund

Business Response: Tell us why here...

Great Day Improvements has honored our contract with Mr. ******.  The contract states that Mr. ****** had 3 days to rescind the contract and was given the “Notice of Cancellation” form to sign at the same time he signed the contract with us for this project.

Mr. ****** was to obtain his Home Owners Association approval for the addition of the Sunroom on his home as is also stated in the contract.  The drawings (prepared by Great Day Improvements) and forms were submitted and the HOA turned down the request. Great Day Improvements' Design Consultant then assisted Mr. ****** in resubmitting the information to the HOA. After a period of time, Mr. ****** was contacted to see if the last submittal had been approved by the HOA. Mr. ****** would not tell us if it had or hadn’t.

Mr. ****** is correct in the fact that that he can cancel at any time. However, the contract terms and conditions apply. We explained in writing that Great Day Improvements had incurred expenses and those expenses would be deducted from the down payment money for the project as is stated in the project.

As a gesture of customer good will, we are willing to refund all down payment funds less $3250.00 to cover Administrative, Engineering, Measure and our Design Consultants time and efforts toward this project.

Consumer Response:

 I am rejecting this response because:

Great Day Improvements (GDI) stated in their advertisement that the initial consultation was free. Clearly, the legal obligation commences after the contract is signed and the down payment is made.

The consultant covered design parameters (measure and engineering) in the meeting, and relayed the info  by phone to his support team while in our home.The hand "drawing" was made BEFORE the signing of the contract to illustrate the finished product.

Second, there was no tangible performance by GDI: HOA did not receive the purported forms; my wife is a member of its board. The reason we could not proceed with obtaining the HOApermit was due to my wife's illness which required multiple surgeries and recovery.

Third, initially GDI "refused" to settle and flatly stated that the monies would be kept in whole.

Fourth, my repeated attempts to resolve this matter amicably with GDI, in writing, fell on deaf ears; ignored, discounted.

I selected GDI in good faith based on their advertised literature and complied "in good faith" with my end of the commitment.

 

 

 

Business Response:

Mr.  ****** is correct in the fact the estimate is free.

 

The Design Consultant did a preliminary measure and provided a hand drawn sketch only of the proposed room at the time of the contract signing. This is required so the Design Consultant can give the customer a firm quote for their project during the site visit with the customer.

 

Again, after the 3 day rescission period, as required by law, the Terms and Conditions of the contract apply. The terms of the contract explicitly state that the Customer is to obtain the HOA approval and provide it to us. Therefore, the customer is in breach of the legally binding contract he signed.

 

However, as a gesture of good will and in light of the ******’s medical issues, Great Day Improvements, LLC, dba Patio Enclosures has decided to absorb the Administrative, Operational and Sales costs we incurred and return Mr. ******’s full down payment.

Consumer Response: BBB staff had phone conversation with consumer.  Although he is still dissatisfied with his experience with the business, he is pleased they are refunding his full downpayment.

7/26/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Lifetime warranty for glass replacement. Was told that I had a labor fee that would be 180.00 as well as a service fee for 140.00. I had a 3 season room installed by this company. According to the contract, I have a lifetime warranty for any damage to the windows in that room. One of my windows broke and when I called, it first took a whole day for me to get someone to assess my problem. When I spoke with Teresa M*****, Admin./Permit Control ************, who stated that I am under warranty, but that I needed to pay a service fee of 140.00 and 180.00 labor fee in which I was to pay up front (320.00). In my contract it does state a labor fee, but there is nothing documented about a service fee. When I asked to speak to a manager, the gentlemen was very non caring and told me that he was "being nice" because the work would probably take longer than that because he would have to send 2 crews (to fix on sliding glass window). He then said that because I live in *****, Maryland, I would have to pay the service fee. I then asked to speak to someone else. e I spoke with Dan G****** (another manager ************), who stated that the fees were correct. I had to pay this amount on my credit card before they would even order the glass. I am disputing the service fee as this fee was not documented on the contract. I don't understand why I was billed for labor when they don't even know how long it will take. The communication was poor and the staff was not efficient

Desired Settlement: cancellation of the service fee

Business Response: **** *** **** ********* ********* ********** ****** ******** ****** ** ***** *** ** ****** ****** ****** ** ***** *** ***** ******** ********************************** **** *** *********

The contract Mrs. ******* signed when she originally purchased the room states that after the first 2 years there will be a service charge for any repairs required. A service charge is variable due to the amount of time it takes to do the service.

Our service fee is $140.00 for the first half hour and an additional $90.00 for every half hour over for all customers that we service and are out of their two year labor warranty. Service payments are due upon the customer's acceptance of the service fees. Mrs. ******'s service is expected to take 2 hours. Normal charge for a 2 hour service call would be $410.00 plus materials not covered under warranty. There is no cost for the warranted glass. Our service department erroneously quoted $320.00 for which we are quite willing honor.

We would be sending a crew of 2 men do the service, not 2 crews.

Regards,
Dan G******
General Manager

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
When I Called about the glass replacement, they quoted me a price for labor with an additional Service Charge. There was no hourly rate quoted to me. When I inquired about the service charge, I was told that I lived out in ***** and that they due to the distance the price included paying for the gas to service me. When I initially spoe with Teresa M*****, admin/permit control, she quoted me about 220.00 with a SERVICE FEE of 140.00. What is a service fee? It says nothing about that on the contract. I had to give them the money upfront on my credit card and then had to contact them in order to receive an invoice. The contract specifically says that there is a lifetime warranty on the materials and after 2 years, if there is a problem, then the consumer is responsible for the LABOR RATE.

Business Response: We stand by our original response. We could supply the glass free of charge for consumer pickup at our facility, delivery is not included. Mrs. ******* can then have it installed by a contractor of her choice.

Dan G******,
GM

7/1/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Wrong item delivered and installed. I ordered a pro via door model #110DC and instead a pro via door model #101Dc was delivered.

Desired Settlement: Typically a mistake by a business does involve additional good faith compensation. If a new door will take another 4 weeks to get here (at best) then we're talking what nearly 3 months? From the time the sales rep visited my home until the door I ordered arrived? That's a best case on the company just making it right on a replacement. But that's not really making it right because they didn't live up to the time frame for the order. I have not at this time even got the company to do that since they are closed on the weekend.

Business Response: Initial Business Response /* (1000, 5, 2016/06/17) */ June 16, 2016 ****************************************************************************************************************************************************************************** Mr. ********* requested installation for a Saturday in order to work it into his schedule. As Saturdays are a busy installation day, we could not install his door until June 4, 2016, five (5) weeks after the sold date. His door was ordered as per the salesman's paperwork. Unfortunately the door style numbers were inverted from an 110DC to a 101DC, hence the wrong style door was manufactured and installed on Saturday, June 4th. A new door slab was ordered on June 6th through the manufacturer, ProVia. The new door slab is due to arrive to us on June 20, 2016. I have spoken to Mr. ********* and we are going out on Tuesday June 21, 2016 at 6:00 pm to switch out to the correct door slab and complete the contract. During this process, the customer's sales representative also spoke with him and explained that we would make the door right without any additional compensation. Thanking you in advance, Ken M*** Operations Superintendent Stanek Windows By Great Day Improvements

5/17/2016 Problems with Product/Service
5/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Free replacement of a damage screen. I called Great Day Improvements about 2 weeks ago inquiring about replacement of a damage screen. I was told that a cost would be involved. I indicated that when we purchased the windows that we were told that a damage screen would be replaced at no charge. Angie said she would pull our records and see if she saw anything on the paperwork. I said that I believe I had something in writing and would get a copy to her. On April 13, 2016 I faxed over to Angie a copy of the maintenance guide that had it written about the free replacement. I did tell her that we purchased the windows a few years ago on the first call. I received a fax from she about Stanek windows were no longer in business and that Great Day Improvements acquired them. I was shocked that even though they took over Stanek that all the warranties are voided. I'm upset what when I made the first call why wasn't this information disclosed to me. I was told if I had something in writing that it would be covered. Angie said to me that she had no idea that I purchased the window prior to the take over. If she pulled my paperwork she would saw I purchased the windows prior to the take over. It is very upsetting to learn that Great Day Improvements is selling Stanek windows but they will not honor a warranty. Also they should of informed all prior customers of the take over and let us know that our warranties are voided.

Desired Settlement: They should honor the warranty from Stanek.

Business Response: Initial Business Response /* (1000, 8, 2016/04/27) */ ********* ********, Dispute Resolution Consultant ******************************************************************** April 26, 2016 John F**********, GM Stanek Windows and Patio Enclosures By Great Day Improvements, LLC *************************************** BBB Complaint Case # ******** Consumer: Mrs. ****** ******* Case Opened: 2016-04-14 Dear *********: On January 9, 2013 (the "Effective Date") Great Day Improvements, LLC acquired the assets of Stanek, including the "Stanek" brand names and the trademarks. On March 27, 2013, Tom and ****** ******* purchased windows and were given a complimentary document entitled, "Stanek Care and Maintenance Guide". This guide is used as a reference in keeping windows maintained properly. Under no circumstances, was the guide intended to be used as a warranty. However, ****** *******'s statement is correct, the original Care and Maintenance Guide indicates that "Stanek Windows will re-screen your screens at our factory or showroom, free of charge, for a period of 10 years". When Great Day Improvements, LLC took over the assets of Stanek Windows, the Care and Maintenance Guide was not updated immediately. Therefore, the *******'s "Care and Maintenance Guide" has this statement. As a gesture of goodwill, Stanek Windows by Great Day Improvements will honor the statement that reads. "Simply drop off your screen to us during normal business hours. Upon completion of the repair, our service department will contact you to arrange for pick-up". Moving forward, The *******'s "New Limited Lifetime Warranty", as provided by the Stanek customer service department, takes precedence as the document for all warranty issues. Stanek Windows looks forward to re-screening the *******'s patio door screen at our offices located at ***************************************** Sincerely, John F********** General Manager Initial Consumer Rebuttal /* (3000, 10, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The screen that needs to be replaced is from my patio door. The screen door will not fit in my car for me to drop off in Macedonia. If I was to have Great Day Improvements pick up my screen patio door it would cost me a $125.00. My local hardware store replaced the screen for $70.00.

5/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: paint is peeling from flashing that they installed 4 years ago and refuse to repair it. they will not even send someone to look at it> paint peeling off material that they installed 4 yrs, ago but refuse to repair or even inspect it or give me the manufacture's name so I could contact them .

Desired Settlement: replace the flashing

Business Response: Initial Business Response /* (1000, 10, 2016/04/15) */ April 15, 2016 ********* ********, Dispute Resolution Consultant Better Business Bureau of Akron ************************************ RE: BBB Complaint Case# ******** (Ref#110-161542617-********-9-300) Dear *********, Mr. ****** purchased a 6" Super Foam Roof in October of 2011. As per the attached copy of their warranty, labor is covered for a period of two years and products not manufactured by Great Day Improvements, LLC will be covered only to the extent of the manufacturer's warranty. Mr. ****** contacted us on March 24, 2016 requesting that a technician come to look at his flashing as the paint is peeling. When asked, he told us that he does not have a leak. We was advised him that he is out of his two year labor warranty, that the location that did his installation is no longer in operation and we would not be able to send out a technician. We requested pictures to determine exactly what was peeling and to verify that it was a product that we manufactured. The pictures were received upon our return on Monday, March 28th. The pictures were reviewed. On March 29th, we called Mr. ****** back and explained that the flashing is not a product manufactured by Great Day Improvements, LLC and was covered only to the extent of the manufacturer's warranty. We further explained that that product would have been purchased from a local supply house and there is no way for us to substantiate who the manufacturer was. We suggested that he contact a local contractor or handyman. Regards, Dan K***** VP of Operations

12/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Installation of windows and once again I have a window that does not open. I bought two casement windows and Great Day came out and for the second time in three years installed windows that didn't work. Three years ago they installed a picture window wrong and now they did it again as one of the two windows doesn't open. The installers did not even check it themselves.

Desired Settlement: Last time I had wait for them to come out and for my troubles they gave me a 50 dollar gift card to a restaurant. This time I spent $1,575 for two windows and I expect to get some money back. Years ago I had ************* install windows and I have never had them come back out once as the windows were installed properly. Great Day acted like this is a normal thing. I want some of my money refunded back especially since this is the second time Great Day did not install the windows properly.

Business Response: Initial Business Response /* (1000, 5, 2015/12/09) */ **************************************************************************************************************************************************************************************************************************************************************************************************************** Mr. *******'s window needed to be serviced due to a minor adjustment issue from the factory. Our service technician was sent to the *******'s home and the window was repaired immediately. A problem report was created and sent to the corporate manufacturing office in an effort to prevent improper alignment of windows out of the factory in the future, and to continually drive improved quality. I have personally spoken to Mr. ******* and I have apologized to him for the inconvenience of having to schedule service for his window immediately following the installation. Moving forward, I asked Mr. ******* to contact me personally with any requests for service or new windows. Stanek Windows by Great Day Improvements is committed to manufacturing, installing and servicing our customers in the most professional manner with a commitment to high quality windows that will last a lifetime. Sincerely, John F********** Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received a gift card from them for my troubles and despite this being the second time that I have had an issue with installation of my new windows, I told John I accepted his apology. His apology was sincere and that meant more to me than his gift card. I appreciate him rectifying my issue but I will be apprehensive about using them again when we replace our six other windows come the spring time.

11/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Replaced sunroom roof. Job not done correctly. Two massive leaks. Company not taking responsibility for damaged contents & floor. Here is a copy of an email sent to the VP with the summary of everything that happened. Dear Mr. G******, My name is ******* ****** and I am customer in Maryland. We sustained hail damage to the sunroom that your company installed on the residence we currently live in. The USAA adjuster advised us to contact your company for the repairs and on July 21, 2015 I met with Ted N***** and signed a contract to have the roof replaced (through our insurance company) and one of the sliding glass doors (that I would be financially liable for). I should state at this point that despite the "hail damage" we had never experienced any leaking or problems. On September 14th & 15th a crew came out and replaced the roof. (Made a mess and didn't clean it up). Door was not replaced because they had the wrong size (on two separate occasions prior to this someone from your company measured the door). On September 22nd, the first time it rained we had a massive leak. When I first called Ted the response was that they would "get me on the schedule". Only after further phone calls and insistence on my part that this was not a minor leak was I put on the schedule for that day. A few hours later someone did show up. He said that the ice guard and flashing between the sunroom and the house had not been done correctly. He ripped it off and re-did it. The next day I emailed Ted regarding the damaged contents. The response I got was regarding the sliding glass door and how I was essentially getting a new "door" for the costs of one panel of glass. Sadly, I had to explain to him that NOTHING had been done to the door! (and still hasn't). I wasn't quite sure if the email was intended to placate me with the idea that I was getting a "good deal." Nothing was said regarding the damaged contents. Yesterday, September 30th, after a night of heavy rain, my husband and I discovered further flooding on the porch, this time around the perimeters of all of the doors. Once again I called Ted and insist that he get someone out there. He said he was out of town and that he couldn't come but that he would make some phone calls. I also requested at this point that a manager come. (I personally believe that a company with the most basic of customer service would have had one call or come out the first time there was a problem, especially of that magnitude). I waited a few hours, and after not hearing back, I called Holly in the main office who said that Ted had called but she had "no idea" that someone was supposed to come out immediately. I asked for a manager and did get a call from Alan within the hour. At this point Alan had no idea who I was or that I had encountered any problems with your product or service. After explaining the situation he did get someone to come out. Pat came out and said that the tracks flooded and that is why my floor flooded. He drilled some drainage holes and vacuumed out the tracks. I pointed out the soaking floor and together we pulled up the moulding. He said that the moulding "absorbed" all of the water and that there wasn't any damage to the floor. I think perhaps he should have a vision exam. He also commented on the ripped gutter and said what a bad job the roofers did. I had to explain to him that it was Great Day Improvements that ripped and left the gutter the way it was. He had no further comment on that matter. I forwarded pictures and comments to Mr. A*** yesterday and as of this time have had NO communication from your company. Not even a phone call to see if there has been further leaking! Once again - the complete lack of any customer service is appalling. Not only am I not confident that the roof has been replaced correctly, I have now sustained substantial damage to the floor and contents of the sunroom.

Desired Settlement: To all parties concerned: 1. Sofa - IKEA (Item no. 999.325.97) $399.00 2. 8 * 10 Area Rug - Home Depot (Model #441333) - $247.00 3. IKEA work desk - IKEA (402.607.17) - $169.00 4. 2 kitchen cabinets - Home Depot (KW3030-CHR) $175/each - total $350.00 5. Homeschool Materials (Toner for my Lexmark 310dn printer - 633269) $149.99 + Case of Paper (727641) $88.99 Sub Total =$1,403.98 6% Tax =$84.24 Plus Floor Replacement = $3956.21 Total = $5,444.43 Plus 10% for my time, trouble and loss of use = $544.45 Minus my outstanding balance - $5260.50 You owe me $728.38 **Today the regional manager called and offered me $1,000 total for the damages.**

Business Response: Initial Business Response /* (1000, 11, 2015/11/09) */ ********************************************************************************************************************** November 9, 2015 Alan K***, GM Great Day Improvements, LLC 224 8th Avenue, N.W. Glen Burnie, MD 21061 BBB Complaint Case # ******** from Mrs. ******* ****** Dear *********: This job was an insurance claim for a new roof. The customer also had a new house roof done just prior to our installation that was also an insurance claim. The gutter on the home was cut off prior to our install. The roofing contractor was to install all new gutter on the house and patio room. The original installation was not flashed properly which caused an initial leak during a heavy rain. We responded by sending out another installer to fix the flashing. During a second heavy rain, no new gutter had been installed thus causing the tracks to overflow into the room. Also, the tracks were clogged with dirt blocking the weep holes that directs water to the exterior and indicates that the room had been leaking for a while prior to our roof replacement. Because the first leak was our fault, a good faith offer of $1000 for material damage was made. In conversation with Mrs. ****** when the leak happened, she mentioned that she was going to go to "goodwill to replace some items" as they were not that expensive. We do have floor photos that show mold was there long before our install. Pictures will be provided upon your request. Sincerely, Alan K*** General Manager Initial Consumer Rebuttal /* (3000, 13, 2015/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Whom It May Concern: I offer the following list of facts in chronological order for the sake of clarity to repudiate several false statements made by Mr. Alan K*** of Great Day Improvements. Facts: (Leaking occurred during heavy rains caused by Hurricane Joaquin) 07/21/15 A contract was executed between Great Day Improvements and myself to replace Sunroom roof. 07/29/15 A separate contract was executed with another company to replace the shingled roof of the main house. Their representative stipulated that the sunroom roof needed to be replaced prior to their company replacing the shingles on the main roof. Attempts were made by the Project Manager to contact Great Day Improvements to coordinate work dates. Phone calls were never returned. 09/14/15 - 09/15/15 - Great Day Improvements replaced the sunroom roof, ripping the existing gutter that was in the joint between the sunroom and main house. Photos taken by myself, the USAA adjuster and Project Manager from other roofing company document this. 09/22/15 - The first leak occurred because the sunroom flashing not done correctly. Great Day Improvements sent someone out to re-do the job. I also contacted the Project Manager from the main roofing company and informed him of the leak. He came out that evening to inspect the finished repairs so that his roofers could proceed with their job of replacing the main roof shingles. (Photos and statement available) 09/23/15 - The shingles were replaced on the main roof. (No work was done to any gutters and the ripped gutter was still in place.) (Photos and statement available) 09/30/15 - The sunroom flooded again, this time damaging the flooring. Great Day Improvements contends the flooding was caused by the tracks overflowing, so they drilled drainage holes. (Photos available). Pat, employee sent by Great Day Improvement pointed out the ripped gutter. I told him that was the way Great Day Improvements had left it. He made no offer to fix it permenantly or even temporarily. The Project Manager from the main roofing company was also called and came out to inspect. He documented that the flooding was not caused by the main roofing job. (Photos and statement available) 10/01/15 - I contacted the VP of Sales and Marketing, Mr. G******, due to lack of customer service provided by local area manager. He asked for list of damaged items and photos. All documentation along with photos were provided. (All email correspondences available) 10/09/15 - Video taken during another heavy downpour shows that the ripped gutter was directly causing the tracks to flood. Video emailed to Mr. G******. 10/22/15 - Per Great Day Improvements request via email and voice mail, I provided an invoice and written estimate to replace the sunroom floor and damaged contents to Mr. Alan K*** and Mr. G******. (All email correspondences and saved voice mail available) 10/26/15 - Mr. K*** called and offered me $1000 ( 1/5 of the estimate provided to him) and told me my invoice "was absurd." I verbally declined his offer. I asked for a copy of the offer via email and refused the offer via email. I am holding the company liable for replacement of contents and flooring. It is my hope that Great Day Improvements will take responsibility for the damage caused as a result of their poor workmanship on this particular contract. Otherwise, they may choose me to summon me for arbitration for which I am very well prepared. Final Business Response /* (4000, 20, 2015/11/18) */ Our response is attached. (BBB - converted from original document. See file.) ________________ As previously stated we have made a fair offer of $1,000 for the content damage due to the leak from our initial installation. Please find attached photos of mold on Ms. ******'s existing floor which would have not occurred due to the initial leak as we responded in a timely manner to correct the issue. The old roof was removed on September 14, 2015, we installed the new one on September 15, 2015. The contract did not state to install new gutters as Mrs. ****** had contracted with a roofing company to do that work. Our portion of the work was completed on September 15, 2015. On September 22, 2015 Mrs. ****** called in after a severe rain storm in the area and reported a leak. We sent a crew out on September 23, 2015 to repair. On September 23, 2015 we received the following e-mail from Mrs. ******: -----Original Message----- From: ******* ****** (mailto:*******************) Sent: Wednesday, September 23, 2015 12:22 PM To: Ted N*****; Hollie P***** Subject: ****** Residence - ********************** Couple of comments regarding the water damage. 1. Unfortunately, the couch is not salvageable. It is still wet this morning and I think even if I could get it to dry - it will start to smell. It is not a new couch by any means, but I think it only fair that I be able to replace it with "new" used couch from the Goodwill/Salvation Army. 2. The desk does have some water damage - but it still useable. (Though I will be on the lookout for a "new" used one as well). 3. The home school materials I have been able to locate online and reprint and/or will be able to get copies from other families. (Cost-time, ink, and paper) Also, I really need to know when they are planning to install the door since I will need to be home for that. Thank you, ******* **Please copy ********************** on all email correspondence as I am not in the office full-time. This will allow for any follow-up issues to be dealt with in a timely manner, THANK YOU." _

11/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My husband and I were having a three-season room built by Patio Enclosures/Great Day Improvements and were informed by the sales representative, Bob Z*******, that after we complete the forms and everything was submitted, our room would be complete by mid-September. This sounded great when we signed the contract months prior to the month of September because the room would be completed prior to our son's 13th birthday. In the first week of September, I contacted the permit department for the City of ***** to find out what was going on with our building permit since we had not heard from Great Day Improvements about the start of our room and we had already made two payments on the loan that was taken out for the room. ***** informed me that they had left voice mails for Great Day Improvements and the last time they contacted them was on August 20, 2015 and have not heard back from them as they needed information regarding the run off and drainage. The woman on the phone was very polite and helpful and informed me that our zoning and all other requirements were approved, they just needed the drainage information. After speaking with *****, I called Great Day Improvements right away. I spoke with several different people at their office and was told they would contact ***** that day. Mike S******* contacted me later that evening and informed me that he would personally take down all necessary documents to ***** so the permit process could proceed. Mike did in fact do this, but I as the customer should not have had to contact all parties to figure out what was going on with our permit. I then contacted John F********** in regards to this complete mess and asked him what the company would do for us in terms of making this wait worthwhile and for me doing all the work to get our permit handled. I informed him that we went with their company and are paying a LOT more because we thought we were getting the best customer service and material. He said he would see what he could do, but has done absolutely nothing. I have been told different stories from the employees at Great Day Improvements as to why they had not submitted the remaining information to ***** and have been pulled along in their little games. Our permit was done a week later and the deck for the room was started the next day, Friday, September 18, 2015. I was then informed that it would be another 2-3 weeks for the room to be built due to them not ordering the glass for the room until after the deck was complete, as they come back out to take measurements to cut the glass accordingly in case the deck size was off or it was not level. I am sorry, but if the builders are unable to make a deck according to the size they are told and if they cannot make it level, then they should not be building decks for a company. Once the deck was built, my husband realized they actually built the deck too far over, in which the outside patio light and plug, which is used to keep our fish alive in our pond outside, would now be in the room. Leaving the plug outside was said at the initial meeting when the sales representative was out because we needed that plug to remain outside for our pond. I called Great Day Improvements and left a voice mail asking for John F********** or Mike S******* to contact me in regards to this issue. Neither of them contacted me, as they had the sales representative contact me instead. I called Mr. Z******* back and told him that I am not looking to make them tear up the deck and build a new one, but I expect something to be done to fix the issue with the plug. Mr. Z******* informed me that code would require a plug and light on the outside of the house, as well as all the fixtures in the room. I told him, I understand that, but now we would need to pay an electrician even more money and now have him come out twice because of their screw up because if the light and plug remained outside like we stated initially, then we would not have to pay an electrician to install new ones out there and only have to worry about the inside of our room as initially planned. Mr. Z******* then realized what I was saying and said he would contact Mr. S******* and call me back. When he called me back, he said that they are willing to give us a $200 credit as that is what their electrician would charge them to install a light and plug outside. I informed him that I would speak with my husband and let Mr. S******* know when he contacts me about the room installation. Mr. Z******* was pretty pushy and adamant about me taking the offer and stated he thinks it's a great deal, but I informed him I would need to speak with my husband and that was the extent of that conversation. On Thursday, October 1, 2015, I spoke with Mr. S******* about the installation and the conversation I had with my husband about the credit. Our electrician is unable to come out within the week's time to install a new light and plug for our pond, so I told Mr. S******* that they can have their electrician come out and Great Day Improvements can pay him. Mr. S******* stated that he is unsure that they will be able to get their electrician out that quickly, but would see what he could do and call me back. He has not yet contacted me and I feel as though they do not want their electrician to come out and install the light and plug because it would cost them more money than they were willing to credit us. This process has been a nightmare for us. We are now into our 3rd loan payment, on a loan that Great Day Improvements has had the money for from the start, and all we have to show for it, is a deck that is built too far over and the worry that we will not have a plug to circulate the water and filter our pond for our Koi and Pleco fish. I am beyond upset and irritated by the indirect and indecisive answers from the managers at Great Day Improvements. They have shown no remorse for the mistakes and headaches they have caused my family and I. We are prepared to seek legal counsel should nothing be resolved. Product_Or_Service: 3-Season room

Desired Settlement: DesiredSettlementID: Other (requires explanation) Our desired outcome would be for Great Day Improvements to install all electrical plugs and lighting, inside and outside of the room, and get the proper permits and such necessary for this at their cost ASAP and reimburse us $3,500 or reimburse us $5,000 without doing the electrical work.

Business Response: Initial Business Response /* (1000, 7, 2015/10/19) */ ********************************************************************************************************************** October 19, 2015 John F**********, GM Patio Enclosures By Great Day Improvements, LLC 8000 Broadview Rd. Broadview Heights, OH 44147 BBB Complaint from Mrs. ***** ****** BBB Complaint Case# ******************************************* Dear *********: The Cleveland Branch of Patio Enclosures was well aware that the City of ***** was awaiting drainage information before the building permit was approved. In our job folder notes, the branch documented a telephone call to the engineer within the City of ***** responsible for recording drainage information. Unfortunately, he was on vacation for a week and he did not leave a forwarding number within the City where Patio Enclosures could be assisted in the completion of the permit. Once the permit was received, the building of the deck commenced immediately so that Mrs. ****** request to use the new sunroom for her son's 13th birthday party would be met. The ******'s were unaware that the deck actually extends past the opening of their sliding door, and is constructed in this manner to allow for proper movement upon walking in and out of a sunroom. ***** insisted that the electrical outlets above the patio door be moved outside of the area where the room was to be constructed at Patio Enclosures expense. Even though Patio Enclosures did not have a contract for electrical work at the ******'s home, the request was granted pro bono using the Patio Enclosures' electrician, and the work was completed quickly. The room was completed in time and Patio Enclosures met the very important 13th birthday party deadline. As of this moment, a bannister on the stairs needs to be changed out and the job will be called completed. Sincerely, John F**********

10/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Our patio enclosure doors have not been sliding open well for the last 2 years.we called the company and were told they are no longer in NewJersey . We need our door repairedvso it will open easily but no one returns calls to service department on Pennsylvania office which we were directed to by home office.No other door repair people will come due to the reputation of Patio Enclosure products.

Desired Settlement: Door repaired or replaced.

Business Response: Initial Business Response /* (1000, 5, 2015/09/18) */ September 17, 2015 Better Business Bureau of Akron RE: Case # ******** Dear BBB, In regards to case #********, be advised that Mrs. ****** did contact our Corporate Office on September 3rd to schedule a service appointment (see attached email). This was the day after the BBB complaint was filed on September 2nd. The Bensalem PA Branch of Great Day Improvements covers that area and contacted the homeowners to confirm the service issue and inform them of the cost. This occurred on or around September 8th. Mrs. ****** informed our office that the fee was entirely too much and they would hire a local handyman to repair. I personally spoke with Mrs. ****** yesterday, September 16, 2015, to follow up and offered to stop at her home the next time we were in her area. She told us she would speak with her husband and call back if they changed their mind. Kindly advise if any further information is needed to resolve this matter. Sincerely, Thomas E**** General Manager Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not call them after the BBC com0laint.I had called several times and left messages with no response the weeks before.That is why I made the complaint.I spoke with Tom E*** on Sept 16 and he was supposed to email me his info so I could let him know when we could schedule the repair since he said he would waive the exorbitant fee of $175 per half hour.I never received an email from him but I called him on Friday September 19 and left a message that we would like someone to come and repair the door asap since the fee was being waived. Final Business Response /* (4000, 9, 2015/10/05) */ October 5, 2015 Better Business Bureau of Akron Re: Case # ******** To Whom It May Concern: Be advised that on September 23rd, 2015, Mrs. ****** and I exchanged emails concerning our service fee and the scheduling of the same. Furthermore, a service call is tentatively scheduled for this week, the actual day is to be determined. Sincerely, Thomas E**** General Manager Final Consumer Response /* (2000, 11, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Door was repaired today.

9/14/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: We ordered a window through Stanek and it was 2 months late and not installed correctly and broke. We ordered a window through Stanek and it was 2 months late and not installed correctly and broke. It was supposed to be installed by November 1st so that our house didnt end up cold with a huge hole in the wall. The window was not installed until the end of November and when they installed it they did not square it up correctly (I will get back to this issue again) and when they put the window in one of the side panes cracked. We waited another month for the new pane to be made, delivered and installed, and when the man took the padded sticker off of the window that one too cracked completely (mind you all while it is negative degrees out during winter!). So my husband and I had to wait ANOTHER almost 3 weeks for a new window to be made, delivered and installed. SO finally in January the job was complete. Well now that is it summer and we are using our windows, when we crank them out to open them they build up pressure then fling open when not opened on a regular basis. This is an issue we would not have if it was squared up correctly. I honestly feel that this window was a waste of money and that I did not get the quality of window that I deserve. Along with those issues, the customer service gentleman was extremely rude, and unhelpful. He was also late for a meeting with us then never showed up! I would NEVER recomend Stanek Great Day to ANYONE! He wouldnt even return our calls and treated me as if we weren't important and did not know what we were talking about!

Desired Settlement: I feel that we deserve money back because our window was not put in on time, we had horrible customer service and it does not work correctly or to our standards. We also had to pay to re-heat our house since we had a over 100" hole in our way when it was -10 degrees out! The window was supposed to be installed before winter!

Business Response: Initial Business Response /* (1000, 8, 2015/08/27) */ ********************************************************************************************************************** August 26, 2015 John F**********, GM Stanek Windows By Great Day Improvements, LLC 8000 Broadview Rd. Broadview Heights, OH 44147 BBB Complaint from Mrs. *********, Case # ******** Dear *********: Mrs. ****'s job was sold on 9/30/2014 and installed on 11/18/2014. The sales representative that sold the job was very honest about the lead time required by Stanek Windows to order, measure, manufacture and complete her window installation. Great Day Improvements installed the window within the timeframe provided to the customer. During the installation, a piece of glass was cracked, requiring that particular piece of glass to be re-ordered. Great Day Improvements immediately ordered the failed glass, and in early December, our service technician went to the ****'s residence to make the repair. Unfortunately, that piece of glass also broke. Stanek Window employees handle thousands of pieces of glass per year, and unfortunately, a very small number of these pieces randomly break. That same evening, I talked to ********* on the telephone, apologized for the random breakage of her replacement glass, assured her that the new replacement glass would be ordered immediately, and discounted the job by $300 upon her insistence. Once again, Stanek Windows by Great Day Improvements re-ordered the failed piece of glass. Finally, on December 29, 2014, our service technician visited the **** residence and replaced the failed piece of glass. At this point, ********* requested a formal letter from me assuring her that if anything went wrong with the window in the future, Great Day Improvements would stand behind its product. Although all GDI customers receive a Limited Lifetime Warranty upon purchase of a product, I granted ****'s request and sent a formal letter to her home. In the letter, I thanked **** for her patience and I provided specific instructions for reaching the Stanek service department if she should ever experience any issues with the window in the future. Although ********* is now claiming that she has a performance issue with her window, she has yet to contact Stanek Windows to schedule a service call. The consumer's desired solution is to seek additional money back. We will be contacting the customer to schedule a service. Sincerely, John F**********, GM Stanek Windows By Great Day Improvements, LLC 8000 Broadview Rd. Broadview Heights, OH 44147

8/31/2015 Problems with Product/Service
7/20/2015 Delivery Issues | Read Complaint Details
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Complaint: We contracted Patio Enclosure to do a new deck in our backyard. Jason S***** from Patio Enclosure, came twice to our house, once to give us a quote and then on June 28, 2015 when we signed the contract. We specifically discussed with him that the purpose of the new deck was to prevent growth from underneath. He assured us that there will not be any growth from underneath once the deck was built. In addition, when I asked the two workers who were putting the deck why they were not putting something like a tarp underneath, they told me that there would not be any growth from underneath anyway because the sunlight would not reach underneath. Obviously what they said is not true and there is growth from underneath. When we first called the company about this problem, they said that somebody will come in 2-3 weeks to see the problem and they would let us know when they come. When nobody called or came and we called them again, they said that they had decided that it was not in the contract that the new deck will prevent growth from underneath. This is completely unacceptable because this was one of the major reasons for having the deck and Jason had assured us of the fact that there will not be growth. In addition, the two workers who put the deck further assured me when I asked about absence of tarp that it was not needed and claimed that there would not be any growth regardless of the fact that tehre was no tarp. Product_Or_Service: new deck in backyard and fixing solarium

Desired Settlement: DesiredSettlementID: Other (requires explanation) The company should fix the problem of the growth from underneath the deck as was promised. It makes no sense to say that since there is nothing in the contract about growth from underneath, they are not obligated to do it.

Business Response: Initial Business Response /* (1000, 5, 2015/07/09) */ Ms. ***** is correct in the fact that she contracted with Patio Enclosures to construct a deck and a sunroom on the rear of her home. Patio Enclosures is a remodeling contractor not a landscaping or yard maintenance company. Over the past 38 years of servicing Pittsburgh and surrounding areas we have learned from experience that we cannot guarantee weeds won't grow under a deck we construct nor would we ever expose ourselves to the liability of maintaining a weed free environment under any structure we build. Mr. S***** and the lead installer have 48 years of combined experience in the Installation of the products we build and have built throughout the area and what we can and cannot guarantee. The statement that both of these Patio Enclosures employees expressed that weeds would not grow under this deck is erroneous. A deck has 1/4" gaps between the deck boards to accommodate expansion and contraction of the material. These gaps will allow some sunlight to shine through. Therefore, weed growth is definitely a possibility. Controlling weeds under the deck is not part of the work contracted and will require continued maintenance. Dan G****** General Manager Initial Consumer Rebuttal /* (3000, 7, 2015/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is completely untrue that Patio Enclosure did not make the promises they did concerning weeds. Think about the name of the outfit: Patio Enclosure. We originally contracted with them to make a solarium enclosure to replace the existing one that was leaking. While Jason was there, we pointed to the problematic nature of our back yard, that it was overrun with weeds that had grown through the brick floor. Jason did say that the deck would solve the weed problem, and that was the premise for constructing the deck. It was highly surprising that when the construction actually took place, no effort was made to combat the weeds beforehand. We have weeds on the side and it is a well-known and common practice to put down a thin sheet of black tarp before dispersing bark or other mulch. I asked the construction person why there was no tarp, and again I was assured that there would be no weeds. We were expecting that at least some measures would be taken other than the mechanical construction of the deck itself. By the way, we had to call Patio Enclosure after the construction itself to get them to finish the mechanics of the job--the side of the deck was ugly unpainted wood that was an eyesore to our neighbors. After much discussion they finally closed up that hole. But the issue of the nascent weeds did not re-emerge until the spring. Sure enough, once spring arrived, so did the shoots of grass and weeds through the spaces of the weeds. The response we got from the company was so insulting. After spending so much money to deal with a problem, and to get such a callous response from them, is so frustrating. I would like customers to be very careful dealing with this company and if people decide to deal with them, they should have every detail of the contract written down on paper and signed by the company personnel otherwise they will tell you that things they actually assured you of are not part of the contract because it is not written in the contract.

6/22/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Poor job on New Garage Floor large cracks, Heaving, flaking. Contract was written and signed on 2/10/14. Contract states that I was going to have a 4" base and 4" of concrete slab. The base was never tamped down and it started cracking before Winter. It is now full of large cracks and it's heaving. I was told by Great Day Improvements that there is no warranty and they are not going to do anything about this due to the fact of our climate. I am not satisfied with this. It should have lasted for years not a few months. The garage floor was poured the last week of June 2014. Cracks were reported in the fall. It is now in disgusting condition

Desired Settlement: I want it dug out and done right. If they aren't going to take care of the poor workman ship they created, then they can reimburse me to have it done correctly by another contractor.

Business Response: Initial Business **sponse /* (1000, 8, 2015/05/13) */ May 13, 2015 Ms. ****************** Consultant Better Business Bureau ********************************* **: Case # ******** Mr. ****** ***** Dear Ms. ********: Please allow this correspondence to confirm the receipt of the above referenced Case #. In response please allow me to offer the following: - On April 29, 2015 I met with Mr. ***** to discuss his concerns and review the concrete situation. At that time I advised him I would speak with our concrete contractor and determine the best course of action. I was to speak with Mr. ***** again the week of May 4. - After speaking with our concrete contractor it was decided the best course of action would be to saw cut the existing concrete pad and pour a new pad with additional expansion joints and relief cuts. - I spoke with Mr. ***** on Monday May 11 and advised him even though concrete is NOT covered under warranty, and that is clearly noted in the contract and other documentation, we would incur the expense of repairs as a good faith gesture to maintain a good business relationship. I further explained there is no timetable to complete the repair, but we would do our best to have it scheduled sometime this summer. He agreed and was fine with the results of our conversation. Should you have any questions, please do not hesitate to contact ****** ***** in our Corporate Office in *********. **gards, ***** *********** ***************, ************** Initial Consumer **buttal /* (3000, 15, 2015/05/27) */ I didn't respond because I didn't want to click on yes I am still waiting for the concrete contractor to call me and set up an appointment to come and look at the garage floor. I was told he would contact me with-in a couple of days and it has been a couple of weeks and no response as of yet. Please keep this case open for 30 days, I will contact you as soon as I hear from the concrete contractor. Thank you for your cooperation in this matter. ****** ** ***** Final Business **sponse /* (4000, 17, 2015/06/05) */ June 4, 2015 Ms. ****************** Consultant Better Business Bureau ********************************* **: Case # ******** Mr. ****** ***** Dear Ms. ********: Please allow this correspondence to confirm the receipt of the above referenced Case #. In response, please allow me to offer the following: - Our concrete contractor made several attempts to contact Mr. ***** over the last (10) days. Mr. ***** confirmed he was having difficulties with his phone. I also called Mr. ***** and could not get through on his phone until the third or fourth try. At that time I left a message for Mr. ***** and he returned my phone call and text. - I confirmed with Mr. ***** our concrete contractor made contact with him and will meet with him on Friday June 5 to look at the condition of the concrete. - As explained to Mr. ***** on April 29 and May 11, I advised him even though concrete is NOT covered under warranty, and that is clearly noted in the contract and other documentation, we would incur the expense of repairs as a good faith gesture to maintain a good business relationship. I further explained there is no timetable to complete the repair, but we would do our best to have it scheduled sometime this summer. He agreed and was fine with the results of our conversation. - The deficiencies in the concrete as noted by Mr. ***** are cosmetic and not structural. He may continue the use of his driveway and garage with no issues. - I will follow up with the concrete contractor the week of June 8 and follow up with Mr. ***** at that time. Should you have any questions, please do not hesitate to contact our Corporate Office in *********. ******** ***** *********** ***************, **************

5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Your contractors damaged my property: put a hole in my great room wall, dented/scratch siding, took a chunk out of my deck & drilled into new windows. Your contractors damaged my property by putting a hole in my Great Room wall while installing new window and dropping saw/tool (never apologized or admitted it even though I was in the house and hear a loud noise and expletives. They also dented/scratched my aluminum siding as well as leaving very messy workmanship with caulking etc. The crew lied to me and told me they would come back on day two with touch up paint that matched and would repair it. Instead they showed up finished window installation and left without even repairing or mentioning it. They also dropped power saw on my deck due to the fact that they shorted my fuse several times and kept asking me to retrip my breaker. By the fourth time having to retrip my breaker they finally realized they needed a stronger extension cord. It was too late when I tripped the breaker for them, they somehow dropped a working power saw almost cutting off their finger (screaming out expletives) as well as cutting a chunk out of the wood in my deck. I live in a model home, one of the nicest homes in our Community. We have a lot of upgrades compared to the standard houses. They really made a mess out of it! Very upsetting disappointing and horrible customer service while trying to get the company to repair. I have a whole chain of emails I can provide dealing with their terrible customer service and management on a daily basis trying to get satisfaction. They totally gave me the runaround (as apparent in the email chain). They avoided phone calls, passed me back and forth to several management who claimed they would fix the problems only to be more frustrated when they didn't respond to calls or show up when they were supposed to. I have pictures of all the damages I will attach to my letter as well as phone records of all the calls I had to make to top management all the way down to sales manager, district manager and customer service department. I will provide a long chain of emails showing my requests and their shady responses. They did not handle the matter professionally or timely. They were unorganized, understaffed and did not own the problem. I provided them with pictures of all the damages and there were many taken. The worker they sent out to see damages agreed their contractors did an aweful job. They were going to try to send their contractors out to repair the problems. At that point, I did not want any more damages made to my property I chose to go after them for money so that I can pay some competent workers to do all the repairs. I will have to hire a painter/dry wall, siding repair, deck repair in order to have my house back in proper shape. This will be costly, which is why I am seeking a settlement. The pictures tell the story. You can easily see for yourself what a horrible job the contractors did. I am very disappointed that after asking several times for a warranty letter from top management stating that due to the fact that your contractors drilled into my new windows to install my custom-made blinds back in to the window. After the fact, I was told the windows are not guaranteed/under warranty since they were drilled into. Who in their right mind would do that to my brand new window knowing that? The entire sales pitch from the beginning was misleading and not truthful. I was told it would take probably a day or two to install my windows. On every occasion it took many, many days or weeks to complete the job. They made mistakes, had to remake windows/parts and return when ready. Looking at what they call is "job completion" is totally unacceptable. The workmanship was sloppy, damaging and totally unprofessional. The cost of all my windows close to $20,000. Great Day truly let me down!

Desired Settlement: The settlement I am seeking is money to hire my own competent contractors to fix the hole in my Great Room Wall, (repair the dry wall & paint); repair all the aluminum siding dents, scrapes and messy workmanship; and to repair and repaint my custom deck flooring. I deny having your contractors step foot in my house to do further damage. They have already done enough! How aweful and disappointing an experience this has been and how sad the responses are from management and staff when trying to have this taken care of. I had to stay home day after day giving up time do to other things so that I could wait for your crews to show up, most of the time late then to make mistakes and have to schedule more time to come back and reinstall. It was the most stressful difficult process I have ever had to deal with when it came to dealing with contractors.

Business Response: Initial Business Response /* (1000, 5, 2015/03/06) */ To whom it may concern: In response to BBB case number ******** (*****). Great Day Improvements has made attempts to remedy and correct any workmanship issues that occurred during the installation of windows at the ***** residence. It became apparent through emails, phone conversations and visits to her home that she was not interested in having any workmanship issues completed. Her interest was only to receive a punitive financial payment from Great Day Improvements. Great day improvements is committed to manufacturing and installing quality products. We warrant our materials and labor and stand behind our workmanship. Our warranty does not allow for payment to others to correct warranty issues. It has been our position from the beginning that we agree to address and repair any issues that were caused at the installation of the windows at the ***** residence. Great Day Improvements has installed windows at the ***** residence on three different contracts beginning in April of 2013. All contracts were paid in full. The final contract was for a single window. All of the issues sited by Ms. ***** were brought to our attention after the final contract was fulfilled. If our company did work of such poor quality, why would Ms. ***** continue to do business with us time after time? This is purely an attempt to receive punitive financial compensation. We will not pay compensation but will perform warranty service as required. ************ Vice President Sales and Marketing Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unacceptable/unsatisfactory response - - the damages to my property (many pictures will be mailed in as evidence) show that I would not want another contractor of this company to set foot on my property to do further damage. The huge chain of communications via email and phone records with the many employees and management on my part to resolve these ongoing issues show their lack of cooperation and organization. They tried to avoid answering my questions, sent me around in circles and never held true to the promises they made nor answered many questions I sent them. The pictures of all the damages and the chain of email and phone records will tell the entire story of their dragged out process and lack of organization skills and my continued ongoing frustration with this organization from the management to the contractors to the office staff. Very disappointing experience and outcome. I will be mailing in all this information/documentation to the Better Business Bureau shortly. See the attached documentation as a sample of the many problems I experienced. I would never want another person to have the type of experience I went through it was very stressful and time consuming. Needless to say, they need to pay for me to have my own contractors fix all the damages they made to my property properly because I do not trust their management nor their employees to deal with this any further. I wasted way to much time trying to get things resolved properly. Pictures were unable to be sent electronically most likely since there were too many. They will be mailed via postal service shortly.

4/13/2015 Delivery Issues
2/26/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Lack of Service we paid for in the contract Dec. 22, 2014Great Days Job #***** Before I get started in explaining my dissatisfaction with Great Day Improvements I would like to quote statements from their brochure. On page 3 they state "The Patio Enclosure brand has been a trusted name in sunrooms, solariums and screen rooms since 1966. Our dedication and expertise in sunrooms designed and manufactured to the most rigorous standards for safety, energy efficiency and environmental friendliness. Trust us to manage every aspect of your project-all you have to do is relax. Weïïï��ï��ïï��ï��ïïï��ï��ïï��ï��ïï��ï��re with you every step of the way-from planning your sunroom to our great warranty that lasts long after your sunroom is built. Our primary goal is to ensure your satisfaction." In the bottom of this page it also states they have a "Better Business Bureau A+ rating. This is not true because if you look it is a B+ rating. 1) Submitted a request for a quote from Great Day on June 6th. 2) Met with Great Days salesman *****. on 06-13-14 initially to cover the items we wanted for the sunroom and sign the contract. a) During this meeting *** noted it usually takes 8-10 weeks to complete. Did not tell us that was after the building permit was issued. Led us to believe that was from the time of signing the contract. b) *** also noted that when they come out to measure for the windows they would be ready in a couple of days after measuring. This was not true because it took 3 weeks after measuring! c)*** also noted to us that the last payment would be held until we were satisfied and he would come out to ensure we were satisfied. Please note that *** never came out after the initial meeting to sign the contract and the last payment (we were told later) had to be given to the contractor when he finished with the ceiling which was in late September. Where is the customer satisfaction we were promised??? 3)Great Day came out the first time to measure the lot on 06-27-14 a)We received an addendum to the contract on 06-24-14 for the knee wall to be 24" in lieu of 18" because of the Amana unit. Great Day adjusted the contract to reflect this change 07-01-14. b) On July 14th my wife contacted **** and ****** at Great Day to see what the holdup was since a month had already transpired since we signed the contract. Great Day lost the information on the measurements but did not come back out right away to re-measure. For some reason this was not an urgent matter in their eyes. My wife had to call them to see what the holdup was again and that is when they said they lost the measurements and would have to come back. My wife called early in the week and it was towards the middle of the week when they showed up to re-measure on 07-16-14. As you can see no sense of urgency, 2 ½ weeks from first measurement till the second time to re-measure due to Great Day losing the measurements. 4) After contacting *** he sent the building plans on July 23rd. 5) Submitted Zoning and Building permits a) ****** from Great Day called and said the building permit was approved on 08-07-14. ****** also noted that *****., local contractor for Great Day would be calling to set up a time to start. b) Note it took 8-9 weeks from initial contact to now to get the building permit issued. A lot of this was due to Great Days losing the measurements and going back & forth within their departments to get final drawings to submit for the permits. 6) *****. (contractor) came out to make plans to dig on 08-07-14. Please note through this entire ordeal the contractor was the only positive item. *** and his crew were always prompt and hard working. a) Noted that it should be 3 layers of block not 2 as noted in the plans plus the downspouts needed to be linked into the drain and not just dumping onto our lot. *** contacted *** with this information because he was not going to start the project until this was agreed upon. This was changed. I did not see any update to the contract nor updated prints to reflect this change. 7) Started to dig foundation footer a

Desired Settlement: Compensation for Service we did not receive

Business Response: Initial Business Response /* (1000, 5, 2015/01/28) */ Thank you for bringing these issues to our attention. As with any major construction project, communication is key due to the level of detail involved. Unfortunately, we are at the mercy of the municipalities when it comes to obtaining building permits, but you should have been informed of the process up front. Internally, we are working to determine where the breakdown occurred with your project so that we can put corrective measures into place to ensure this does not happen again. We sincerely apologize for the less than positive experience you had with our organization. Kindest regards, Great Day Improvements, LLC Initial Consumer Rebuttal /* (3000, 7, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This had nothing to do with obtaining a building permit. The company lost the measurements to start and it took us to get them moving again by calling which took more time and then to be promised a couple of days for the windows and it takes 3 weeks. Once again nothing to do with obtaining a building permit. Also we never received the warranty information plus the theft lock mechanism in the windows is not designed correctly because you can move the window out of the track and break in. All this was in my original letter.

12/15/2014 Billing/Collection Issues
10/20/2014 Delivery Issues | Read Complaint Details
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Complaint: Signed contract March 8th, 2014. Contracted items not received. Contract breached as of July 9th, 2014. Contract dated March 8, 2014 for 3 Season Sunroom. Purchase Price: $27,500.00 At beginning of installation inferior workmanship. Doors were pinned shut with screws instead of safety locks. Doors would not close correctly. Deck was not installed under enclosure. Enclosure was not level. Talked to manager who said he could not fix any of the problems if we did not offer more money. Crew came back and rebuilt a new enclosure from the roof down. Payments: $19,000.00 by Bank Drafts Manager: ********* - Sales rep demonstrated product before signing contract. - Installation of Sunroom did not match product demonstrated or pictures reviewed as part of the demonstration. - Before 1st payment visited showroom and talked to Manager who guaranteed finished product would like like product on showroom floor. -

Desired Settlement: Contract expired July 8, 2014 and work still is not completed. Deck boards need to be replaced and electrical needs to be completed. Exterior trim needs to be installed. 3 damaged screens need to be replaced.

Business Response: Initial Business Response /* (1000, 16, 2014/09/11) */ MM received business response via email: *****, Thank you for taking the time to speak with me today. In reference to complaint #********************* we stand ready to correct all issues the customer has listed. We have contacted the customer over 50 time via email and phone to arrange service for the items listed with no response from the customer or our attempts to collect final payment. Currently, The *****'s are in collections with our company as the owe us $10,150. We stand ready to take care of this small punch list and collect payment from the *****'s as quickly as possible. The punch list should only take a couple hours to complete and we are willing to go any day that the *****'s will allow us to complete the punch list and collect payment. Please let me know if I can do anything else, I hope to get this issue taken care of as quickly as possible. Thank you ********* General Manager FYI, I tried to put this on the web link and I received an error message Initial Consumer Rebuttal /* (3000, 18, 2014/09/22) */ *****, In reference to case # ********, complaint #********, the items that need to be installed with quality workmanship are as follows: * 22 deck boards defective and need to be replaced due to poor installation. * Poor quality of deck-boards - splinters and rough edges. * Vinyl siding by deck rail needs to be replaced. * Exterior trim poor installation, dented, various places. * Electrical work of enclosure never installed. * 4 screen doors defective - need to be replaced. * Ceiling fan never installed. * Re-caulking of enclosure in several areas. * Dirt under deck never graded. In summary, we had a contract for completion within 120 days and shortly after the contract began we were noticing defective work. We contacted Patio Enclosures and spoke with the Sales Rep and General Manager to alert them to the problems as we were seeing them happening. Their reply to our immediate action was 2-3 weeks of no call backs from Patio Enclosures. I made a visit to Patio Enclosures showroom to talk about the problems and the Sales rep's response to me was laughing in my face, calling me a liar and said "you will not win". At that point I refused to deal with the Sales rep any longer and then I started my dialogue with the Production foreman. The Production foreman was made aware of all the issues that I was trying to bring to their attention. The Production foreman said that he could not guarantee to get these problems fixed. During all this time it was a matter of 4-5 weeks I was trying to get in touch with the General manager and he would not return my calls. Finally I had no choice but to call the Corporate office of Patio Enclosures in Ohio. After a few attempts to get in touch with someone in charge, I received a phone call from the CEO in the Ohio office. After I received a call from the CEO from the Corporate office then the General manager of Patio Enclosures Baltimore office surfaced and gave me a call. I dispute the claim of 50 emails and phone calls that I have not responded on and ask Patio Enclosures to show proof to confirm what they are saying. I dispute the fact that it is a small punch list that needs to be corrected. I also am appalled that Patio Enclosures has put me into collections when they were already in breach of contract by not providing the quality workmanship that they sold to us. One thing Patio Enclosures is not mentioning is customer service because they are severely lacking in that area. They also made no effort to move this contract to completion without making me jump through hoops to try and get the problems resolved and get this contract completed. The fact that I had to call the CEO of the Corporate office to get the General manager to do his job only confirms why I am contacting the BBB. I have zero confidence in Patio Enclosures to complete this contract and I also am seriously concerned that the lifetime warranty that I contracted for will not be honored. Patio Enclosures has breached the contract due to poor quality of materials, workmanship, and lack of customer service. Sincerely, ****** *****

9/2/2014 Delivery Issues
8/20/2014 Delivery Issues | Read Complaint Details
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Complaint: Work done finish, company stop job, paid in dec 201e did not start until 4/14. stole food, etc. In December 2013, I paid in full for a sunroom off my master bedroom. After four months my project finally was started In April. To date I have had several concerns and miscommunication. Listed below are some of those concerns. In addition, Before they started this project I asked my project manager *** what I need to do to prepared for construction; he never told me anything. When I came home after the first day of construction plastic was covering my master bed and dresser. I received a call from *** (my project manager) to remove my camera system and jewelry. I moved the requested items into my second bedroom which I made my temporary sleeping area. The next day when I come home from work my entire master bedroom had been broken down and placed in my second bedroom, i.e. TV removed from wall, all bedroom furnishing, clothing, ceil fan, etc. all placed in the second bedroom without notice or assistance. I had to make plans to sleep downstairs in the dog room. 2). House left unprotected first by not securing tarp on to roof. (3). Back gate left open exposing my back yard and your work equipment to the public. (4). No portal potty on site for the workers to use (5). Food being eaten out of my "main "refrigerator (6). Miscommunication on where to put skylight; even though it is listed on my work sheet from Patio Enclosure where items are to be placed. In addition to discussing this with ****** (foreman for work site); cost me additional 432.00 dollars for two more skylights. (7). Not knowing when workers are coming to my home (8). No work plan or time line for when and how this project will be finish or move forward. (9). According to my work sheet from Patio Enclosure, I am getting Three windows in the front of my room (sliders). Two additional windows on each side of my room (sliders). And replace current bedroom window to match all new windows (Slider). To date I have TWO big windows in the front (that is ok but someone could have told me). I have two roll out windows on each side, (that too is also ok but no one told me). However, the third and replacement window is an up/down window and that is not ok; all windows should match. I have been waiting for effective communication from Patio Enclosure about correcting the window and I have not heard anything back from ***, my project manager. The purpose of having all windows match is for uniformity. I feel like I was told certain thing in order to secure the contract but now it's a different story. Mannerism from staff has been less than professional. Your staff acts like they are not use to being in people homes by themselves. I gave specific instructions on what refrigerator I would stock with drinks and snacks they were more than welcome to use and eat anything out of AND still they ate from my personal refrigerator; this was disturbing to say the least. Summary: At this point this project has been a troubling experience for me. I feel like I have to revisit everything we agreed to and then some. It seems standard professional respect and courtesy is a challenge for this company. (1). I would like for the up/down window to be replace to match the current two side roll out windows. (2). I would like a work plan; this is my second time asking for this. (3).A schedule of when they will be working in my home and proper notice if that schedule will change. (4).Sign off Agreement/contract on what they have done along with a walk through once work is completed (5).Proper notice when they will put master bedroom back together so I can be present, i.e. ceiling fan, bedroom furnisher, TV mounted back on stand (6). All windows should be "wrapped" and not left unfinished (7). Drain spout for new roof.

Desired Settlement: Compenstation for all unfinished work, i.e window seal need to be sanded and finish Attic Vent stolen food Inconvience

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Thank you for taking the time to speak to me regarding case ********. I spoke to Ms. ***** on Monday 7/21/14 and confirmed that all work in her contract with Patio Enclosures has been completed and there is no follow up work that needs to be done. In her letter to you she requested that an attic vent be completed and that item was not included in her contract. I have went over that with her and she understands that was never included nor was she charged for that item. The only outstanding item is for us to return the key to her home she provided, which we are in the process of doing. If you need any additional information or any documentation please let me know. I may be reached at ************. Thank you for your help and cooperation in this matter. Sincerely, ********* General Manager Baltimore Branch Initial Consumer Rebuttal /* (3000, 7, 2014/08/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never spoked with Mr. ***** about the Attic Vent, however, i did speak with ********** about the vent and he stated he would get back to me and he never did. Not putting an Attic Vent in a "new" i.e construction/ roof was an over sight on there behalf. It's my understanding ventilation is a necessarity with a new roof. In addition, I paid to correct/complete unfinished mess that was left; example, window trim around third window they left with mudd which needed to be sand and ready for painting. throughout the room the sheet rock was sanded down to paper in certain spots and need to be corrected by putting mudd over those spots waiting for the mudd to dry and repeating this process twice, and then sand to make smooth enough to paint. And of course I didn't know this until I painted my room and notice it was bubbling in certain spots and a contractor told me why this was happening and he corrected it as best possible. I also asked to be reimbursed for the food stolen out of my refrigerator as stated in the complaint. All these items was bought to ********** attention when he contacted me about the negative review I placed on FB. I am requesting this company reimbuse me for the cost assoicated with correction about mentioned items. As I did have to pay someone to correct. I would also like for my complaint/experience to be noted on BBB website to assist other homeowners in choices for up coming project.

8/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company misrepresented what it was able to do legally in my town leading me to need additional work that is at 50% more than original estimation. This company led me to believe that it could do work in my town without a permit. They did have me sign a paper saying I knew that but told me they never had a problem. The original estimate included work that was unnecessary but was never omitted from the bill when it was discovered unecessary. The work was halted 3 days into the build due to having no permit. The additional work needed is $7,100 Making this project increase from $14,000 to $21,000. NO ONE will speak with me from Corporate.

Desired Settlement: I am seeking for the company to honor an original conversation we had regarding work that was not needed. This would have been a $1200 soil test.I am requesting that this $1200 be removed from my total owed to them upon completion.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ Please allow this correspondence to confirm the receipt of the above referenced Case #. In response, please allow us to offer the following specifics to the customer's complaint. - Great Day Improvements can and continues to work legally in the Town of Amherst. Stamped engineered drawings were completed, the permit was applied for and granted. All work is complete at this time with the exception of the downspout tie-in, which will be completed the week of August 4, 2014. - A meeting with the Mr. and Mrs. ******** was scheduled for July 30, 2014. All issues were resolved. As a show of good faith; Great Day Improvements will credit the $1200.00 the customer was seeking for completion of the soil test. Should you have any questions, please do not hesitate to contact ************ in our Corporate Office in Macedonia. Regards, ***************** General Manager, Buffalo Market

8/6/2014 Delivery Issues | Read Complaint Details
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Complaint: This letter is to complain about customer Service at Great Day Improvements, LLC I had a deck enclosed, Garage built, and Back steps made by Great Day Improvements, LLC Things I were promised when the contracts were signed didn't happen. I paid for a skylight, that couldn't happen due to the slope of the roof on the new garage I was told I would getting 3 lights around the garage, I was given the wiring and had to purchase the lights. I was also told that I could have a gate post replaced when they built the back stairs. I'm ok with not getting the skylight after talking to the worker employed by Great Day Improvements, LLC, but I am not happy that they gave me two (2) plugs in place of a skylight. not even close to being the same price. I have to find another contractor to come and take care of the issues that weren't completed as agreed upon.

Desired Settlement: I'm seeking $ 300.00 from Great Day Improvments, LLC so I can hire another contractor to fix the gap in my garage between the wall and the door, replace my fence post for my gate, and to have the back steps taken care of and made right.

Business Response: Initial Business Response /* (1000, 5, 2014/07/31) */ (BBB - converted from original. See Document file.) Please allow this correspondence to confirm the receipt of the above referenced Case #. In response, please allow us to offer the following specifics to the customer's complaint. The customer was correct that the skylight was eliminated from the original scope of work. However, the customer received (3) outlets, not (2) as stated in the complaint. This change in the scope of work was approved by the customer. - With regard to the (3) light fixtures around the garage. The wiring and j-boxes were installed by Great Day Improvements to the electrical code and inspected by the Electrical Inspector. The customer was not given the wiring to install himself. As for the light fixtures, it is the customer's responsibility to pick out and purchase the light fixtures. This is our standard Branch practice as we do not know what type of fixtures the customer would like. The customer was aware of this and signed off on the Electrical Worksheet Plan on February 11, 2014. Once purchased, Great Day Improvements installed the fixtures. - The gate post the customer is referring to was not part of the original contract, is not near the stairs we were contracted to install and was requested as a "favor". - The sunroom steps were shown on the drawings, the building permit was approved based on these drawings, built to the building code and inspected by the Town Building Inspector. The customer now has an issue because his dog cannot walk up the steps and would like an additional step added. The existing steps would have to be removed and rebuilt, the customer wants this done at our expense. - The gap in the garage between the wall and door will be repaired as it is a punch list item. As a show of good faith; Great Day Improvements will repair/replace the fence post and install new stairs at no cost to the customer prior to August 15, 2014. Additional work requested by the customer not in the original contract and not covered under our warranty will be charged to the customer accordingly. Should you have any questions, please do not hesitate to contact ************ in our Corporate Office in Macedonia. Regards, ***************** General Manager, ************** Initial Consumer Rebuttal /* (2000, 7, 2014/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Everything was completed to my satisfaction. I would hire this company again, as they stand behind their work and promises.

7/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On going leak in roof x 4 years. 3 season porch installed 2011. Had minnesota facility out multiple times to repair. repair would last short time and then leak again. They have closed facility in minnesota so with recent leak was surprised to be connected to ohio and find this out. They asked for photos ,which were sent ,of problem. First was told it was ice dam issue on roof. Then when i reported i had maintained roof in winter and could verfiy was told shoveling caused damage, so they are not responsible. They refuse to send anyone to look at problem or acknowledge that the leak is in exact same spot. Concerns that this is leaking into attic of house and causing damage there as well.

Desired Settlement: Would like this repaired...well..once and for all.

Business Response: Initial Business Response /* (1000, 5, 2014/06/24) */ Great Day Improvements did address a leak in the customer's sunroom. The leak was resolved on March 15, 2012, over 2 years ago. This was the last time we were at the customers for a leak. We were again at the customer's address on April 25, 2013 to address a gutter issue caused by ice and to adjust the wheels on one of her doors. The roof was not leaking at this time, a year after the leak was fixed. You will find our documentation on the services below and a summary of the conversations the corporate office has had with the customer. Summary of our findings from those conversations and the pictures provided by the customer will follow. 3/15/12 Service notes: CUSTOMER AND IS NOTES: Rain has confirmed that leak has been fixed. Customer would like piece of paneling put back up. RESOLUTION: put all paneling and trim back up using same holes added some nails and support, sanded down some of the trim per customer 4/25/13 Service: CUSTOMER NOTES: Gutter overflowing at A/B corner. Gutter sloped in wrong direction. Door on A-wall has gap at top, needs adjusting. INSTALLER NOTES: Gutter was bent down from ice dam, Vent out of adjustment. RESOLUTION: moved gutter back up a little higher, adjusted vent 6/2/14: Customer called about her leaking roof. Customer stated that she had a leak this spring that wasn't there in the fall. We asked for pictures so we could analyze the problem. 6/8/14, Sunday, 8:25 PM: Received e-mail with pictures. One picture clearly shows a hole punched into the roof at one of the joists. 6/10/14: Talked to customer after review of photos that indicate snow and ice damage from the severe weather they had this year. Customer is out of labor warranty on her room. The customer said that they have been out at least 3 - 4 times and have never gotten the leak fixed and it is not her fault that we did not do our job and document the problems. However the branch had been out there several times for that one leak with the service ending on 3/15/12. They went out and took down the wood paneling. Repaired the leak. They did not replace the wood paneling until there was a heavy rain to insure that there were no more leaks. Once the installation manager and the customer confirmed that the leak was fixed, he scheduled his installers to go back out and re-install the wood paneling and the trim. Advised the customer to contact a local roofer and seek restitution from the company that shoveled her roof. 6/17/14 Call: She had sent photos. You can clearly see light coming in her attic. After speaking to her, she had someone removing ice and snow off her roof all winter long. She says the flashing has dents in it. This is the cause of the device that was used to remove Ice and snow from this roof all winter long. The consumer initially stated that this leak was not present in the fall with our customer service representative's conversation with the customer. When she talked to Mrs. ********* to let her know that this was a result of the long harsh winter and the removal of the ice and snow, she then tried to say she was lying about the snow and ice being removed. Our representative told her it was too late she had already told her. She feels we are wrong and she advised she will be back in contact if we don't fix her roof. Damage caused by extreme weather and or the removal of snow and ice by individuals not in our employ is not covered under the warranty. The warranty clearly states the following: GDIC Management Services LLC. Does not guarantee against and shall not be liable for, Acts of God, fire, vandalism, accidents, abuse or misuse, neglect, normal weathering, or any other cause beyond the control of GDIC Management Services LLC... Carpentry labor performed by GDIC Management Services LLC. is limited to (2) two years. ************ Customer Service Initial Consumer Rebuttal /* (3000, 7, 2014/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge the previous repair work as done. I am saying that whatever they did in 2012 was a bandaid repair as it only lasted 2 years and i do not think I should have to address this every 2 years. The leak is in the same exact spot as it has been from the beginning and I do not believe this is coincidence.(evidenced by stained trim boards and wet brick). I never stated the flashing was damaged. I have not been on the roof to even know that. The photo I took showing the light leak is directing at soffett line where porch connects to house so has nothing to do with roof. I made comment about lying about roof shoveling as a joke of sorts in response to the ridiculousness of the assumption of a hole in roof due to shoveling. I maintain that they can not tell where the problem is from a few photos on a phone and particularly since none are of the roof.I believe this is the same problem as from the beginning which has never been rightly taken care of. Final Business Response /* (4000, 9, 2014/07/03) */ In response to the rebuttal of Case # ********, the customer is out of their 2 year labor warranty for her room and on carpentry. Great Day Improvements, LLC is not operating in her area and therefore cannot perform a chargeable service for them. The customer has been advised to contact a local contractor to address her issue. ************ Customer Service

6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The floor on our new enclosed porch is now starting to buckle and is uneven. repair of the uneven floor

Desired Settlement: repair of the floor

Business Response: Initial Business Response /* (1000, 10, 2014/06/25) */ Mr. ****** called the local office and was transferred to the corporate office on 6/16/14. He filed the BBB report before he actually talked to the Service department. We already have contacted the customer and the ball is in motion to repair his floor. ************, Customer Service Initial Consumer Rebuttal /* (2000, 12, 2014/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The repairs have been completed and with complete satisfaction. ************ owner did the repairs requested by Great Day and did a great job. We are very happy with the final results.

6/2/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Enclosure was poorly designed, installed and comprimised the structure of my house. Installers were inexperienced and damaged product during install January 2014,I had an 18x12 glass enclosure installed on my existing deck.Prior to any work being performed, the deck was re-enforced per their specs.The first day of the install,I was caught by surprise to see a foam knee walk the entire length of the wall.It was discussed with the salesperson.He stated that "he misunderstood,and mistakes do happen.We can just have them cut in two windows."The installers agreed but stated that it will not look the same. The windows were not cut in.Throughout the process,I noted questionable workmanship and spoke to the installers.I took pictures from the beginning to the end.Each time I addressed the installers, they responded with,"This is not a finished product.It will be perfect when completed".The next day I noticed several areas where they placed putty.The framing in some areas were cut too short so they decided to putty the imperfection which still appears as an imperfection. At this point,I ceased all work until I met with the manager.The manager came out and once again I heard,"This is not a finished product.All my concerns will be addressed.Everything has a lifetime warranty."I have yet to receive any warranty papers.The roof and the gutter system were installed to my amazement.The gutter system was installed to cut across my kitchen window. Really!? Per the installer,"There was no other way of doing this.I can only install what is given to me.It is just the gutter and there should not be any issues with the window."During the walkthrough,I pointed out a few minor issues in which they just puttied everything. Both the salesperson and install manager were requested to be present during the walkthrough;neither appeared.Over a few days,more issues were noticed. Besides the gutter system crossing over my window,the system was installed on a slant and the corners are not flush against the roof allowing water to leak down the corners.My existing downspout was cut to allow the water to flow to the new roof instead of tying the two systems together.There are some exposed screws on the downspouts which could pose a potential problem. The roof is not leveled and was poorly installed due to the deck itself being slightly unleveled. Prior to installation,I was given recommendations from Patio Enclosures to improve the deck for the enclosure.No one mentioned that the deck was unleveled which will cause for an unsquared foundation leading to an unleveled roof. During the installation,my existing siding was cut.Unfortunately the process was not explained so that I would know what to expect. After completion,it was noticed that the siding was not reinstalled properly.The siding above the roof is not secure allowing for water and environmental elements to gather and damage the structure. One of the double sliding doors will not glide with ease.This is probably due to the bottom frame being bent during installation.One morning I heard a loud banging noise so I looked out the window to see what the installers were doing. They were actually banging the sliding glass door on the deck flooring.Neither door is straight. The seam where the gable meets at the peak is very noticeable and putty is seen hanging over the edge of the roof.The post itself has a large dent and shows other imperfections. After this frustrating process contacted the corporate office and spoke with the operations manager on 5 February.He requested pictures of the issues in which I sent on 7 February.For the following three weeks,I heard nothing from him;I called and left messages...nothing until the 25 February when I decided to call once again after seeking legal counsel.He claimed that he did not receive an email from me but was able somehow find the email while speaking with me on the phone. He stated that he will call the local office to have the concerns addressed. As of this submission, no one from the local office has attempted to contact me.

Desired Settlement: I am requesting a refund of 20% of the purchase price, correction of all issues, and my copy of the lifetime warranty to cover labor and materials as I am not comfortable with the workmanship performed. At this point, I am disappointed and ashamed of the poor performance from that I received from this company. This is definitely a case of buyers beware!

Business Response: Initial Business Response /* (1000, 5, 2014/03/18) */ Per our conversation, Great Day Improvements stands ready to correct all service issues Mrs. ******* has with her sunroom. I have reviewed her pictures and service punch list she emailed to us and we will correct all issues on her list. As of today, we have offered several days to come out and do the service work and she has refused to allow us to do the work. We have emails where we offered numerous dates and Mrs. ******* refused to allow us to come out and perform the service work. I currently have a meeting with Mrs. ******* today (3/18/14) at 4pm at her home as she stated she has additional issues but would not tell me what they are until I come to her home. We stand ready to correct all issues and we stand behind our warranty. We will fix any issue with the sunroom we built. I will contact you to let you know the results of our meeting today, I hope that we will be allowed to perform the service work as quickly as possible so we can resolve this matter. Please feel free to contact me if you have any additional questions. Thank you ********* General Manager Initial Consumer Rebuttal /* (3000, 8, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's response was incorrect. First of all, I noticed that they did not refute any issues outline in the complaint. Yes there is an email chain but nowhere in the emails does it state or imply that I refused to allow work to be performed. This company was paid in full for an enclosure that was left in an unsatisfactory condition. Why would I refuse to recover what I paid for in advance? This project has been stressful and has delayed other projects. Their first response was to send installers to correct issues without any manager involvement. I knew from my prior dealings with the installers that is was not a good idea. Considering that I have taken action to file multiple complaints, I thought from a business standpoint, that a manager should be present to avoid any further confusion. My request was to meet with a manager to draw a clear understanding of the issues at hand. The manager represents the company and directs the installers. On 18 March, the general manager arrived at my home where I walked him through many issues and discussed several concerns. He offered to shingle the roof at no cost to me to pacify my inconvenience and to rectify the mishap with the foam knee wall - the wall with the missing windows. He refused to walk about the ground and was not able to view the roof issues due to a few patches of lingering snow so I am not sure if he grasped the full scope of my concerns. On 25 March, I sent an email giving the go ahead to install the shingles only to be countered. The manager stated that he will shingle the roof at no cost to me if I dropped all the complaints against the company. I politely informed him that his offer to shingle the roof was to rectify the foam knee wall mishap and nothing more. The complaints will not be dropped. I also informed him that I spoke with the ************************************ and they suggested that I not have any work performed until I hear back from them. At this time I am awaiting a callback or letter from ****. Once again, the company has failed to meet my expectations and I shake my head in mere disappointment. Updates will be sent as they become available. I do have all the emails to backup my statements. Final Business Response /* (4000, 10, 2014/04/01) */ Per our conversation, Great Day Improvements stands ready to correct all service issues Mrs. ******* has with her sunroom. I have met with Mrs. ******* on March 18, 2014 at 4pm at her home as she stated in her rebuttal. We identified all issues she has and will fix all, including replacing the wheels on the bottom of her door, installing trim along the house wall, adjusting the window units and caulking and flashing as needed. We stand ready to correct all these issues. We stand behind our warranty and will fix any issue with the sunroom we built. In addition, we are willing to give Mrs. ******* free shingles on her sunroom for any inconvenience we may have caused her. We have this service scheduled for this Thursday April 3, 2014 to take care of all of punch list items, I hope that we will be allowed to perform the service work as quickly as possible so we can resolve this matter. If Mrs. ******* does not let us perform this service, I will call you and let you know. Please feel free to contact me if you have any additional questions. Thank you ********* General Manager Final Consumer Response /* (4200, 12, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is in response the rebuttal from Great Day Improvements, LLC dated 1 April 2014. Theinstallers performed unauthorized at my house on 3 April 2014. They did not have prior approval but took it upon their selves to continue the work. When I got home that evening, I noticed that they had been there. Unfortunately, their effort to correct issues only became more of a problem. I have attached before and after photos of the unauthorized work performed on 3 April 2014. They cut my original siding and left a gaping hole. The clamps installed on the gutter hung below the gutter with pointy edges which could potentially become a major safety issue. My window was left in a poor taste. The workmanship is extremely poor and at this point I don't believe they will perform satisfactory work going forward.They are currently scheduled to come out on 9 April 2014. I am praying that they are able to correct all issues and not create more in the process. This company behaves like a mom and pop shop with cookie-cutter installers. Buyers Beware.

3/21/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Contract signed 11/20/13 Permits gotten, The company located in ************ closed without notice to me. No sunroom built. Contract signed on 11/20/13 with a nonrefundable payment of $4000.00 made.Company closed the business here in ************ without telling me. No contact until I called Ohio. No sunroom being built that I know of.Would like to get my deposit back.

Desired Settlement: Refund of the $4000.00 dollars.

Business Response: Initial Business Response /* (1000, 5, 2014/03/06) */ Mr. ***** has been contacted. Great Day Improvements is moving forward with the completion of his contract. His product has been produced and we are coordinating with the customer on installation. ************ Customer Service Representative

3/17/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Pilaster and Pediments that I have paid for and were ordered in 2012 still have not been installed after repeated correspondence with this company On August 13, 2012 I ordered a new front door and new pediment and pillasters to surround the front door. I was also told that they would be able to install a new light fixture on the top of the door, as long as the electrical work was in good condition. I signed off on a copy of what the surround for the door would look like, along with the dimensions of the pieces that would surround the door...I have a copy of both the order and the description. I signed and faxed an approval of the project on September 5, 2012. I was told to expect my door and I assumed my surround for the door by late September. I never heard from the company over the next 2 months... I finally called them in November of 2012. My front door was installed in December of 2012. The gentleman that installed the door told me I would not be able to open my front door unless I turned my existing light fixture sideways, otherwise the top of the newly installed door would hit the bottom of the light fixture. I asked him when the pillaster and pediments would be installed as I knew the new light fixture would also be installed and hence I could acutally open my front door. He said that he did not do that part of the job. I called the company in January of 2013 and asked when the surround would be installed...they put me in touch with the man that would handle the installation. I corresponded with him (*************)via e-mail regarding the dimensions of the light fixture. I had not heard from the company for at least 3 months...I called them in May 2013 asking when the project would be completed. It took them two weeks to return my call. They told me at that time that the gentleman that I corresponded with in January (*************) no longer worked for the company. They told me the job "fell through the cracks" and it would now be a "priority" or "rush" job. At the end of May 2013 a gentleman contacted me and said he would now be in charge of the project...I never heard from him again. I called multiple times throughout the Summer months but to no avail. A representative for the company named ********* did contact me in late July 2013 and said he would be sending me $100 gift certificate to my favorite restaurant for my patience. I called him the next day at the number he left at my home...he never returned the call. After more multiple phone calls to the company a gentelman contacted me in September 2013 by the name of "***" he gave me his cell phone number and told me to contact him at my earliest convenience, he would now be taking over the project. I called this cell phone number on at least 6 ocassions and left messages at least 4 times. I never heard back...so again I called the company and left a message asking if I had the correct number for this gentleman. Again I never heard back from this company. Finally I called in October of 2013 and told them if I didn't hear back from them by a specific date that I would be contacting the BBB. I then heard back from "***" on October 16, 2013 and I was told that the work would be completed in 3-4 weeks. I have not heard from this company since that time. The work has never been started or completed, I have never seen them out to measure the dimensions or ask for the dimensions of the light fixture that has been sitting in my basement for the past year. I still cannot open my front door without turning the light fixture sideways. It has been approximately 14 months since the new front door was installed and I do not have use of my front door.

Desired Settlement: At this point I just want a refund of $800.00 for the project that was never completed.I will find some other more reputable company to complete this project.

Business Response: Initial Business Response /* (1000, 8, 2014/02/28) */ I have contacted Ms. ************** via telephone and email to determine an acceptable date to complete her work. Stanek Windows has the materials in-house that are necessary to finish her job correctly and we look forward to communicating with her to set a firm date. Sincerely, ****************

2/6/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After the windows were installed, repairs needed to be made that were caused by the installers. It took over six months to achieve most of the repairs. I was hounded to finish the payment. After authorizing $9000 to my credit card but withholding $800, Mr. **************** went ahead and charged the entire amount without my consent. I withheld the $800 to insure that all matters would be addressed. Needless to say that once the money was charged, I am still waiting on the items promised to me. Mr. *********** has given me excuse after excuse for not following through.( too many meeting he has to attend, miscommunication with his staff, he forgot) I have been dealing with this since I ordered the windows on March 29,2013. I want the $800 put back on my credit card. MAYBE he will find time for me. I need the paper work to file with my income tax report for the energy credit. I have waited over 4 months for paint to complete repairing a room that was left with a hole in the wall. He agreed to only paint one wall in that room since there was only one damaged wall. I would like all 4 walls the same color. Product_Or_Service: windows and storm doors Order_Number: 10278

Desired Settlement: DesiredSettlementID: Other (requires explanation) I now want the unauthorized $800 plus $50 for a gallon of paint. I believe that charging on a credit card without authorization is considered fraud. Correct me if I am mistaken.This claim is for work done at *************************************

Business Response: Initial Business Response /* (1000, 5, 201*/01/31) */ **************** General Manager Great Day Improvements, LLC ****************** *************************** BBB Complaint Case# ******** (Ref#***-*********-********-*-***) To Whom It May Concern: ****** Windows by Great Day Improvements installed the *********** windows on April 9th, 2013. The *********** requested service for the windows shortly thereafter. The service was completed successfully. Upon learning that the balance of the job payment for the windows was not received in our office, I decided to call ************* to determine exactly why we hadn't been paid. Mr. ********* stated that he had a few more minor service issues that he wanted resolved before payment. At this stage, I asked ************* to meet me at his rental home so that we could walk through the property to determine exactly what needed to be done to complete the job. Mr. ********* did not show for the appointment, but his son, who rents the home, eventually arrived at the residence. The *********** son walked through the home with me to point out a few of minor issues. As for the installation, the job was not only substantially completed, but one of the finest window installations I had ever seen. One of the minor issues was a dent in the plaster of the *********** laundry room. The family accused ****** Windows of damaging the wall upon installation of the laundry room window. The installation team on the job denied denting or gauging the wall. The second service item was to adjust a few of the double hung windows. I informed ************* that in order to receive service that he would be required to pay the full balance of the contract as stated in the Terms and Conditions of the contract. He agreed, but informed me that his wife would have to pay the bill on her credit card. Upon receiving full payment from **** ********* as per my conversation with *************, I sent the service department to the home to make minor adjustments to a few windows and to paint the laundry room wall that had been damaged. Even though ****** Windows did not damage the wall, I sent a painter to the home to paint said damaged wall. This was not good enough for **** *********! She requested that I paint her entire laundry room. I denied the request and told her that I would provide the paint for the remainder of the laundry room. The paint has been delivered to the home, the windows have been installed correctly and the job is completed. Sincerely, **************** Final Consumer Response /* (3000, 7, 201*/02/0*) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. *********** failed to mention that he admitted that I did not authorize full payment due to several (as he calls them) minor issues. I paid the remaining $9000 and held back $800 for just this issue or so I thought. An issue is an issue, and I felt I would need some leverage to get the job completed. He finally delivered the paint (weeks late)AFTER the BBB got involved. This was the exact reason I felt I needed some "insurance money" held back. I now realize that I should have contacted the credit card company and filed a complaint for an unauthorized charge of $800 at that time. What crew would admit that they damaged the wall since it was only a "dent"? My husband did not show up for the inspection because I had arranged that my son would meet with them since he knew where the problems were. Mr.*********** authorized the painter to paint a dented wall. The painter refused to due so. He sent a picture to his boss who agreed that the wall needed to be fixed again before paint could be applied. An expert painter agreed with me that the wall was not properly prepared to be painted. The job is finally complete after @ 10 months, but how often do I need to call the office to get documentation for an energy tax credit. I called again a week and a half ago and still no paperwork. Mr. *********** also told me that there is a lack of communication in his company, but evidently that problem has yet to be corrected. Who do a specifically need to contact to get this paperwork so I can file my taxes? I will feel that this job is complete once I have the paperwork. **** ********* Final Business Response /* (*000, 9, 201*/02/05) */ As stated in my previous response, after visiting the ********* rental property on September 11, 2013, I determined that the window installation was excellent and that the job was completed. Mr. ********* continued to insist that I send a service technician to double check his windows. I agreed to send a service technician and to paint one wall in the laundry room, but informed Mr. ********* that the entire bill had to be paid in full before service could be scheduled. He agreed to the terms. The wall has been painted, and per my agreement, the additional paint has been delivered to the home. The tax information was sent by our office on February *, 201*. I consider the matter resolved. **************** General Manager

1/14/2014 Billing/Collection Issues
1/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They were contracted to make our deck into a sunroom on August 19,2013. They started work on Nov. 11,2013. Still not finished We contracted them in August 2013. They started the project on Nov. 11, 2013. *********** was the salesman who told us when we signed the contract with $8214.00 down payable by personal check that the room would be done by Nov. 23,2013. They told us that was not possible because the window hadn't been ordered. Then they said windows would be in on Nov. 19, 2013. They installed the windows and the siding on the outside. The next thing was the doors had not been ordered so it takes two weeks for them. When the doors were delivered they were both wrong. Two more weeks for them. Got the doors, one was right the other one is wrong. Told them to leave the doors they had put in so we could this project done. In the mean time we talked to the General Manager **** and he sent us an email that the project would be completely done by December 6, 2013. The carpet had not been ordered as of the end of Nov. and they said it would be two weeks for that to come in which should have been Dec. 10, 2013. The carpet is in but their carpet installer is out of town and they don't have anyone else. We have over $22,000 tied up in this now and they don't seem to care. I cannot believe a company like this only has one carpet installer. We have always gave them their money when they have asked for it but we cannot get any satisfaction when getting the project done.

Desired Settlement: At this point we want the room completed. They tell us they cannot give us any money back but it certainly would be nice because this is getting to be an inconvience for us. We had to hold Thanksgiving dinner at another relatives house because it wasn't completed by Nov. 23, 2013 and I do not want it to mess up Christmas for us. For all we have but on hold because of this company they could offer some of our money even if it was only $1000.00.

Business Response: Initial Business Response /* (1000, 5, 2013/12/13) */ Contact Name and Title: ************** Contact Phone: ************ Contact Email: ******************************* The ******* are definitely correct in the dates they have listed for progression of work. The dates we give are approximate and we have forms that we present to the customer where they acknowledge this. This was a very labor intensive project and I will be the first to acknowledge it took longer than anticipated. The doors were not ordered incorrectly, but they did come to us from the vendor incorrectly. Unfortunately, that kind of thing happens from time to time and of course, that extended the time it took for completion. The carpet installation issue is completely legitimate. We do not employ a carpet installer directly but we use the same one we have for years. We had the date set up and he backed out on us. I completely understand the ******* frustration when it came to timing on certain phases of the project. We did offer a credit for them having their own carpet installed and we are scheduled to do a walk-through on Tuesday the 17th. Despite a few bumps along the way, what is not mentioned is that the cosmetic difference from what was there to what is there now is night and day. It is a beautiful job.

10/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Transom reordered 7 times over6 months because of wrong size or not tinted bronze.Also sliding door auxiliary latch will not lock properly in detents Let me start by saying first right from day one when room was ordered it was incorrectly sized, not assembled square with existing house and had to be torn down, reordered & reassembled. At this time this is where the problem lies now. Transom window "D" has been reordered 7 times over last 6 months. Each time Svc dept calls to install, wastes our time when we have doctor apts or other commitments without first checking at their branch ofc to see if window is tinted or correctly sized before making trip from ****** ** to **** **** **. I would think that would be not only to your advantage but to ours. If the cause is a computer problem or a language barrier I may be able to help at $500/hr to solve their problem. Seven times is harassment & completely uncalled for. Also sliding door "A" auxiliary latching assembly will not lock properly in either detent. Either by making a new glass assembly even if only 3/16" larger overall or as simple as making a new header assembly with holes that align with present door just may be the answer. My question is do they need me to tell them what the problem is after 7 months? Unfortunately I am unreasonable at 73 years old. Please make it right before I die! If the other GenlMgr had not coerced us into making the final payment of $5350 at beginning of June 2013 (who they fired) had rectified the problem in the beginning I bet the problems would have been solved **** quick. If you need clarification into the last sentence I will go into depth at another time. I have made repeated calls to the corporate office in an attempt to get to the bottom of this with no luck. This company is far from reputable.

Desired Settlement: Transom replaced with correct size and solar bronze tint. Door to be able to lock in auxiliary latching assembly correctly.

Business Response: Initial Business Response /* (1000, 5, 2013/10/22) */ We are working diligently to complete the customer's room in the manner in which it was contracted. The final piece of glass is on order and will be swapped out with the incorrect piece when it arrives at the branch. The night latch issue will be made operable when the installation does the glass. We will continue to keep the line of communication open with Mr.********* as we work through completion of his project. Regards, ****** ***** Customer Service Representative Final Consumer Response /* (2000, 7, 2013/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response. Reason: After 7 windows were shipped from Ohio to ******, ** I finally got the window with the correct size and tint. I am really not concerned whose problem it was. My concern after all summer long waiting 2-4 weeks at a rip for the correct window I as satisfied but have been inconvenienced enough. As to the door night latch I will assume that will be taken care of to my satisfaction although it was not taken care of at time of window installation. I trust, since I have notified you that finally corrective action will be and has been rectified. Thank You,

10/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i have been waiting for parts to repair my door for 6 months. i am told the parts guy would look into getting them and he does not return my calls. the wheels on one of my doors are not rolling smoothly. i purchased a new set of wheels after talking to the sales agent listed on the web site. he assured me that these were the wheels. on receipt, they are not the correct part. i was referred to **** the parts guy, who was going to check the inventory for these old style wheels (our room is 8 or so years old) and he does not return my call. numerous messages have been left, to no avail. my door is getting progressively worse and i can't get help.

Desired Settlement: i would like several sets of the correct wheels sets to purchase so that i have some spares in case more go bad. the original installers for this room recommended that i use wd40 on the wheels every month or so. apparently, it was later discovered that wd40 destroys the rubber on the wheels and they now recommend against the use of wd40. its too late for my wheels though.

Business Response: Final Consumer Response /* (2000, 5, 2013/10/24) */ thanks for helping me in this matter. the company sent a technician today and my problem is rectified.


Customer Review(s)

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Customer Reviews Summary

11 Customer Reviews on Great Day Improvements, LLC
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