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Consumer Complaints

BBB Accredited Business since 05/21/2004

Tuck Pre-Cast

Phone: (330) 861-0916Fax: (330) 861-0932

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/09/2014Problems with Product / Service | Read Complaint Details
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Complaint
OUR NEW STEPS AND SIDEWALK ARE CRACKING. ALSO THE ONE STEP DOES NOT DRAIN, RESULTS IN ICE ACCUMULATION IN WINTER.
WE CONTRACTED IN JULY 2013 TO HAVE OUR FRONT STEPS & SIDEWALK REPLACED. THE SIDEWALK HAS A CRACK ALL THE WAY ACROSS IT. THE ONE STEP DOES NOT DRAIN PROPERLY, RESULTING IN ICE ACCUMULATION IN WINTER. WE HAVE CONTACTED THEM REGARDING THE MATTER & HAVE NOT HEARD FROM THEM AGAIN.

Desired Settlement
WE WANT THE WORK REPLACED TO OUR SATISFACTION.

Business Response

We have been addressing Mr. ******'s complaint. Customer does not seem to have an understanding of weather issues (that impact our being able to work on the site) and scheduling conflicts as we have other customers. Step has been removed and a new step is being poured. Mr. ****** waited months before notifying us of his complaints. We have not been paid for this job.

Consumer Response
On 7/7/14, the consumer left a voicemail. The business is at his home finishing up the work. They appear to be addressing the problem. Consumer still unhappy that it took a year to get it resolved when it could have been taken care of in 2-3 days.

Final Consumer Response
On 7/7/14, the consumer left a voicemail. The business is finishing up the work and addressing the problem. Consumer is still frustrated that it took a year to resolve.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.