BBB Business Review

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BBB Accredited Business since

Universal Screen Arts, Inc.

Additional Locations

Phone: (330) 650-5000 Fax: (330) 650-5235 View Additional Phone Numbers 5581 Hudson Industrial Pkwy., Hudson, OH 44236 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Screen Arts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Screen Arts, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 27, 2004 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated 09/24/2012 in OH
Type of Entity


Business Management
Mr. Dave McCandless, Contact Center Manager Mr. Ken Ellingston, President Ms. Danielle Marino, Human Resources Management Ms. Jennifer Smith, Customer Care Agent Ms. Leigh Speicher, Call Center Manager
Contact Information
Principal: Mr. Dave McCandless, Contact Center Manager
Business Category

Mail Order & Catalog Shopping Internet Shopping

Alternate Business Names
Art & Artifact Inc. Bas Bleu Catalog Classics Signals Catalogue Corp. Support Plus What on Earth What on Earth Catalog Wireless Catalog
Products & Services

This company offers


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.